Shop Digital Online is a very dishonest store. After the ship date came and went, I received a e-mail saying that the delivery of a Samsung 50" was delayed 1-2 weeks. Calling them every week thereafter, they told me the same old story,- they would have it in one to two weeks. After about 8 weeks of the same, I finally cancelled the order. Reading other's review after the fact, I see that this has happened to many others. Their advertised price is much lower that the competitiors, but they just will not live up to their advertised prices. So bottom line is: don't waste your time,- shop somerwhere else  
 
Jon

No satisfaction - had to cancel the order. Don't be fooled by the advertised low price - YOUR PROBLEMS HAVE JUST BEGUN! I ordered a new Sharp 42-inch LCD on 12/5/08. First surprise was that the posted total of $918 did not include a $20 discount code - it took a call to customer service to confirm. Next surprise is that the item went on backorder. I would call every 2 weeks and they would say the same thing - "looks like it will be another 1 to 2 weeks". Christmas comes and goes. NCAA football bowl games come and go. Superbowl comes and goes. Why would I need a TV anymore? Called today, they said the order was in however, they needed inform me that it is now reclassified as refurbished (Surprise #3) since they bought it from a company that went out of business and had the TV retested. I took some time to think about whether I wanted to proceed eventhough I started to get that rotten feeling in my stomach - like I'm being duped. I called back to proceed with the deal. During the re-total (Surprise #4) they informed me they needed to add 7% mandatory insurance. I asked why this was not on the published confirmation of the order which included the pricing? Sensing my angst Henry offered to upgrade my shipping (thereby assuring I have it within two and one-half months of my original purchase date) and upgrade the 2 ft HDMI cable to a 6 ft HDMI cable. I was sure the original enticement was a 6 ft cable but could not prove it (Surprise #5). I finally cancelled the order - enough is enough. I feel lucky to get out of the deal without losing money!

Friend told me about the site so I thought I'd check it out. Found an LCD TV I wanted for $200 less than other stores. Man, shopping has gotten real lazy. I love it....

This company is using a form of bait & switch tactics (at least for Plasma TV's). They offer low prices (should be your first hint of trouble) but then they try to get you to agree to various overpriced addons. If you don't agree, your order gets put on backorder. They added an additional $120 for "insurance" after I had already checked out (something not mentioned when checking out). I finally canceled the order and bought it on Amazon for $100 less and free shipping.  

DISHONEST, RUDE, UNSYMPATHETIC  
 
I ordered a Panasonic 46" Plasma HDTV (without an extended warranty) by phone. I explained that it was a birthday present and NEEDED it to arrive by a certain date. I was assured by Elliot that it was in stock and would arrive on time.  
 
Several days passed and I received no confirmation email (though I had the order number) and the charge never posted to my credit card. I called and was again assured that the unit would arrive on time. Two more days went by and the status of my order still showed "confirmed" and the charge still had not posted. I called AGAIN and was told by a very obnoxious female that they were in fact out of stock and that the unit wouldn't ship until the following week.  
 
I expressed my frustration and demanded a discount on the shipping as the shipping method I'd agreed to could not be honored. The extremely rude female offered to reduce my shipping rate to Ground, but that doing so would delay delivery even further. I asked to speak to her manager and she put me on indefinite hold. Eventually, I hung up and called back. Elliot answered immediately. I cancelled my order and received an email reflecting the cancellation within a minute.  
 
I concur with other posters in that this company provides shady service (if at all) when customers decline to purchase their extended warranty packages. I will not be enticed by their low prices again.  
 
AVOID THIS ONLINE RESELLER!!!

WATCH OUT!  
I ordered a 46" Toshiba LCD Regza tv for ~$75 less than other reputable online dealers. My order went through and the website SAID it was "in stock" but after 3 phone calls "confirming" my order (basically confirming that I DIDN'T want the "warranty upgrade" for an extra $200) and getting a delivery confirmation that said I'd receive it in 7-10 days, I received an email a few days later saying that it was "backordered" and that it would be an extra 2 weeks for delivery, if at all!  
These guys are very shady and I am filing a complaint with the NY Better Business Bureau for deceptive marketing practices.  
Admittedly, I haven't lost any money (and I presume/hope my credit card number is secure) but these guys are definitely shady.  
 
BUYER BEWARE!!!

Read about their shipping insurance before you purchase anything from this company, or you will be mislead as we were!!!!  
On Monday December 29th, 2008 I went onto Shop Digital Online to purchase a 58" Panasonic Plasma TV for $2,365.00, with shipping the price came out to be $2,594.00. We felt that the price was the cheapest online that we could find. On Tuesday December 30, 2008 I read my email and was asked to contact this company. When I spoke with their customer service representative, he wanted to sell me the warranty for $500.00 which I denied, he then stated that he would cut the cost for (3) years down to $300.00. When I advised him that I just wanted him to ship the TV set to me, he told me that my price was $2,793.00. This was a difference of $199.00. When I advised this representative of the price that I had consented to, and that I had a copy of the order in front of me, he advised me that there is a charge of 6 1/2% charge added to the bill automatically for shipping Insurance. I asked him where did it show that on my paperwork and he stated "it is everywhere". It wasn't anywhere on the paperwork that I had printed out!! When I asked to speak to a manager this representative told me that he didn't know his name and then hung up on me. I called back and cancelled this order. Please don't be fooled by this company's lower prices!! This added charge will not show up until you contact them as I did.

This company is dishonest.  
 
I have tried to order two items from their website.  
 
In each case, the website said the item was in stock. However, in each case, several days after ordering, I received in an e-mail stating that the item was back ordered. In each case, while the item was "back ordered," the website was still telling prospective purchasers that the item was in stock, and would ship within 1-2 days.

They were very helpful and prompt. Their customer service personnel returned my call the very next day and answered all my questions and concerns.

Everything went smoothly, and my package arrived before I'd expected. (It arrived in 3-days from placing the initial order even while using their FREE shipping option).  

AVOID ADOID AVOID these guys!!! Same story as others. I was purchasing a 52" LCD. Good price, but you will never see your product. Don't waste your time. Received an e-mail to call them to validate the order. ??? They have an approved credit card, what the heck!! You don't see Amazon doing this! Really just wanted to push the extended warrenty before shipping. Then two days later when checking order status, it had been put on backorder. I called for explanation since it was apparently in stock two days earlier when we spoke. Explanation was that the warehouse had water damage and it would be 2-3 weeks before they got in a new shipment. After being put on hold for 5-10 minutes as he supposedly called the warehouse to check inventory, he came back and attempted to upsell a lesser product for more money.... a Proscan LCD for $350 more than the Samsung 850. Proscan is low end stuff!! What an attempted scam!! I cancelled order and re-ordered from Amazon for $100 more (still a very reasonable price) and free white glove shipping. Don't get greedy on low prices, buy from a Company with a solid reputation. Don't believe any of the exceptional ratings for these guys, they are fake.

This review was modified by its author, Jeff5018, on 12/12/08 5:46 PM.

I ordered a Sony KDL52W4100 Sony KDL52W4100 52" BRAVIA from their webpag and called their customer service rep. in the same time to comfirm the order, their rep.confirmed they have this TV in stock and will ship right way.. but we called them today again because we never received any shipping information,we's been told a different story from their sucks cutomer service rep. she told us they don't have any instock will go next 2-3 weeks, ok, we stop and cancel the order, I believed that they played game to all the customer we won't shop anything in Digital Online anymore, I can tell how "Success" this company will be in the future..If I would you we wouldn't shop any in this company, just thinking how bad their customer service....

BUYER BEWWARE - The price listed on their site and in the e-mail confirmation they will send is not the price you will pay. They will call you (in my case two days) later to advise you of an insurance charge that added 5% to the total. 5% on a $2,0000 purchase (an HDTV) is signigicant.  
Shipping not only wasn't free, they wanted to charge an extra $50 for a tracking number (even though they're receiving 5% for insurance).  
Since the item is a gift and time is important, I reluctantly proceeded with the order. I e-mailed their Customer Service department voicing my concerns regarding the inability to track the shipment and they replied with a website reference stating my shipment "is in transit" and it never updated to provide more detailed data.  
Received a call last night at 7:15 to inform me that my delivery window would be between 4 AM and 7 AM today. Took the morning off from work, it's now 11:06 AM and still no TV.

DO NOT ORDER FROM THIS COMPANY - this is a true bate and switch company - from reading the other reviews had the exact same experience - they tried to get me to buy insurance, then upsell me then fortunately never had the product in stock - I found it for $100 cheaper at PC Richards without the high shipping costs and without receiving what sounds like would have been a used tv - although they promised a new one. I will be sending their info on to the state attorney general of NY - he loves these cases.

I placed an order for a Sony HDTV they had the best price by a few dollars. 24 hours later I hear from them saying I need to call in to confirm my order. So I called in, after being put on hold by rude customer service for 10 minutes I get on the phone with a guy who keeps trying to sell me insurance policy. I told him "no" the first time and he asked me again with a "NEW LOW PRICE." I tell him no again and he puts me on hold for another 10 minutes. Then he comes back and says he has confirmed my order and proceeds to ask me two more times if I wanted a 3-5 year warranty and each time he lowered the price. Finally after it took 20 minutes to confirm my order he tells me I am good to go and my TV will ship in 24-48 hrs. Less than 24 hours later, I get an email saying the TV I ordered is on back-order for 2-3 weeks. This site is obviously a scam. DO NOT TRUST THEM!