At this point, we have no merchandise, and we're at least looking for some kind of reply. Our correspondence is included below.  
 
From: charles  
To: support@asendtek.com  
Sent: Friday, February 10, 2006 11:33 AM  
Subject: Re: order # 140828  
 
 
Please understand that we have paid $239.75 (original invoice #137019 for 224.37 plus 15.38 return shipping), and spent several dozen man hours working with defective product. A 70% refund (167.19) is not acceptable. It has been 58 days, and we still do not have the promised merchandise, or even any shipping status. Charles  
----- Original Message -----  
From: charles  
To: support@asendtek.com  
Sent: Thursday, February 09, 2006 10:09 AM  
Subject: Re: order # 140828  
 
 
Hi Val,  
 
Please advise us of the package tracking number, or the refund status. Thank you. Charles  
----- Original Message -----  
From: charles  
To: support@asendtek.com  
Sent: Monday, February 06, 2006 11:04 AM  
Subject: Re: order # 140828  
 
 
Thank you for the reply. We look forward to receiving a replacement this week. Please advise us of the package tracking number Monday or Tuesday. If a timeley replacement is not possible, we expect a full refund, since the initial product was not cancelled -- it was defective. Charles  
----- Original Message -----  
From: support@asendtek.com  
To: 'charles'  
Sent: Saturday, February 04, 2006 7:34 PM  
Subject: RE: order # 140828  
 
 
Hi Charles,  
 
 
 
If you with to get a refund, shipping is not refundable and there is a 20% cancellation fee. The amount we can refund you is $167.19. Otherwise we will send you a replacement on Monday or Tuesday. Let me know what you prefer.  
 
 
 
Thank you,  
 
Val  
 
AscendTech, Inc.  
 
Main: (216) 458-1101  
Tech Support: (216) 458-1104  
 
Fax: (216) 268-2970  
 
website: www.ascendtech.us  
 
 
--------------------------------------------------------------------------------  
 
From: charles  
Sent: Friday, February 03, 2006 11:33 AM  
To: support@asendtek.com  
Subject: order # 140828  
 
 
 
This computer was ordered Dec 15, 2005. We had it for less than a week, during which we worked with your support department. It appeared to have a defective onboard video adapter, and a defective CDRW drive. It was RMA'd and signed for by SAK. We needed this system, and reasonably expected it in 2005. We can now obtain an equivalent system locally, so a refund would be acceptable, and it is hereby requested. Please advise about the status of this order. Charles  

Very well packaged and everything i ordered was there and working

I have not recieved my product yet but I have had a wonderful experiance so far. Today I spoke with an employee who answered all of my questions without annoyance or making me feel rushed. Alex seems like a great team member and I hope that my continued interaction with the company is as great as it has been so far.

AscendTech.us is great!  
I ordered a computer case and components seperately - just to be nice they assembled and configured all I bought into the new case - I didn't even ask! While this only saves me about 30 mins it is a BIG gesture towards customer service. I am very happy with the price I paid and the condition everything was recieved, shipping time was also acceptable.  
 
I recommend this company:  
 
A+  
 

I ordered a system from them and recieved no update on the status despite multiple attempts to contact them through their customer service email address and phone number. I would highly recommend not purchasing a system with this company.

Advertised on Pricewatch.com $9.99 shipping but wasn't available at check-out. Website made me log in 3 times before I could finalize checkout (didn't close browser).  
 
They didn't ship my product for 8 business days. When I emailed them, they sent me a tracking number thinking that would suffice. I emailed them back and they said that they had 500 computers to build besides mine. Very poor customer service skills. I don't care how many people you have to build computers for, your success shouldn't hurt me. Get more people and stop making excuses.

This review was modified by its author, jml_23, on 2/27/06 8:05 PM.

Great company. Great customer service. Recieve product within 3 days. Best packaging I've seen. Would definately do business again.

Price was unbeatable. System customizer was very handy. Just ordered, may update as this progresses.  
Tracking was easy thru UPS... well pleased.

This review was modified by its author, Anathema137, on 2/21/06 4:21 PM.

Great Pricing! We will be doing more business with Asendtek.com

CAUTION: ALL POSITIVE FEEDBACK ON THEIR SITE IS FALSE. Absolutely from start to finish the most UNPROFESSIONAL company. EROSION SLOW processing. DEFECTIVE PRODUCT. UNTRUTHFUL and UNREASONABLE. They know exactly how to take advantage of you. They should take lessons from Newegg, Mwave, etc. If you want to throw money and time away use them! To quote them: "Major brand and generic are one and the same." "Crayola" Crayons or K-mart Brand? Is it all the same? So, if you do order from them ask them to send the complementary lubricant and start practicing by grabbing your ankles!!!

so far so good. WIll update when I get the merchandise.

debit took a few days - good, no current status on web page - not good, no status emails other than initial email - not good - will update as progresses - 11 days since purchase

Excellent transaction. I looked everywhere and AscendTech had the lowest price for this motherboard...And free shipping!!! Would definately buy from them again.

I have ordered from Ascend several times and have had good results. I get just what I ordered and in good time. No complaints here.

customer service could be a little better,took  
seven days to ship,not to bad.sent my barebone  
kit out today ( 2/7/06 ) will have it ( 2/9/06  
i,ll put it together and leave more feed back.received my barebone kit,its now running  
and works very well,would buy again  

This review was modified by its author, roger6632, on 2/16/06 4:26 AM.