I ordered an Intel mainboard from them. The ordered was processed in a timely fashion, but then the problems started. The mainboard that I received was an AMD board, obviously it was one that I could not use. In an attempt to obtain an RMA, which took about 3 or 4 emails and 9 or 10 days,(they do not do RMAs by phone), I finally received the RMA. Since so much time had passed, I had to obtain the Intel mainboard elsewhere. I ended up paying shipping both ways for a mainboard that I could not use, due only to their error, and ended up paying $25.00 for absolutely nothing!!

I ordered two SATA 150 10000 RPM hard drives.  
When I opened the box which came quickly, I had one drive which was not 10000 RPM so I asked for an RMA. It took a couple e-mails which is to be expected, many people really don't know what they are doing or looking at but the RMA was granted and the return process handled quickly. I recieved what I ordered and they work fine. I would order from them again. The price was unbeatable. Thank you Vlad for the help if you read this. Best Wishes

Web site was easy to use and very informative. Took a bit long though it was within what they stated - 3 to 7 days after order before shipped. BUT . . . the case is quite noticeable dented on the top. Considering how well it was packed, it was obviously shipped this way. Plus, I added my CD-ROM this evening and booted up. No video. I am highly disappointed.

This review was modified by its author, umich1967, on 6/13/09 10:35 PM.

Ordered Dell 4700 motherboard the Sat before labor day (5-24), received on 5-28. Mobo was exact match, well-packaged and works great. Top-notch.

This review was modified by its author, 1440byron, on 5/30/09 1:25 PM.

Easy online ordering...very straight forward...thanks!

Shipped extremely fast. Computer back and running in no time thanks to the fact that the needed driver link was also provided. Would definitely do business again. Thanks!

Haven't received the product yet, but ordering was easy, and the price was great. I've used ECS mainboards before, so I'm anticipating a good experience. Will update after arrival and build of new system.

Product arrived in great shape and in a timely manner. Had excellent customer service experiences as well, prior to shipping.

Order a motherboard on Monday night. Board was delivered at noon on Thursday. Great service! AscendTech has also been very responsive to my emails. I will continue to do business with them.

My computer went bad... more than bad, it went evil. It started rejecting the RAM and became very unstable. After a month of fussing over the system and no real money to replace the failing computer, I went on-line to see how much a replacement motherboard would be for my Gateway. Expecting to see large dollar signs attached to this endevor, I headed off to Pricewatch.com and put in what I knew of my motherboard. Come to find out, the motherboard that I needed was the first one listed and for only $22.00 - free shipping.  
Now I can tell you right away that I was greatly relieved and overjoyed that I found the replacement so quickly and easily. In fact, I stalled around the check out for a while because I wasn't sure finding this old Pentium 4 motherboard for a Gateway should have been so darn easy. It's the exact part I needed at more than a reasonable price.  
Thanks AscendTech! Now.. if you could go ahead and ship it to me... :)

Good prices. Quick shipping and emails. I have ordered from them a couple times and will continue as long as they are the ones with the lowest price.

USED PARTS!!!  
They didn't disclose these are USED pulled with the same care & precision as an automotive salvage yard that removes engines with a torch & a hammer. My motherboard arrived 33 days ago with bent fins, scratches & a broken fan mount. I emailed them & about 4 days later they found the time to email me back & sent an RMA (to be shipped back to them at MY expense). It was during this dialogue that they admitted the following quote;  
 
"All the boards are PULLS  
Parts that were pulled from new systems that did not sell  
 
When computer systems dont sell, for whatever reason,  
They take them apart, and sell them as parts".  
 
I spent some time out of town & inquired today if I needed an updated RMA & I was told the following;  
"This has been over a month ?  
 
They will not give you a new RMA at this time"  
 
Wish I had just bought a new board at Frys or a REPUTABLE online store.

Ordering was easy and the website gave enough detail to know what I will be getting. The only downsides of ordering are, you must have an account to order, easy, but unneeded for one time purchasers, and there is no easy link in the order confirmation email to get back to the site to directly check on the status.

I have still not received the items yet.  
Things I liked about the order process Hoe easy it was to select what I wanted. The ability to look up the 411 on the processor helped to narrow the selection.  
Thins I did not like. The invoice had a zero against options I selected so it required a double take to make sure that what I wanted was included. Depending on the computer performance I will ues the site again.  
I received the computer ("it took Too long"). turned it on "it is working like a champ". I will use this siet again.

This review was modified by its author, rygamaya, on 3/26/09 6:19 PM.

I. Shipping and Handling  
 
Ordered on Nov. 5 and the computer shipped out on Nov. 17. I guess there was probably a holiday I didn't know about, otherewise it took 8 business days for AscendTech to process and ship my order. Not loyal to their 3-7 business days policy. Nevertheless one day delay is tolerable. Yet at least please don't reply with ONLY one sentence, "The standard processing time is 3-7 business days" when I asked on the 3rd (or 4th) business days about my order via email and then ended up not meeting your own words.  
 
Anyhow, AscendTech did not charge my credit card until they shipped my computer. And the packaging was actually very good (double boxxed). The motherboard driver was included as well.  
 
 
 
II. Website Order Process  
 
The custimizing page caused error and could not complete the order when I used IE to browse the page. However it ran fine on FireFox.  
 
The AscendTech website is probably only for people who know exactly what they are looking for and willing to take risks and/or a little sacrifice. It offers a wide range of products and customizing options - including antique parts and models. If one still uses an old PC (3years+) and needs a replacement part, AscendTech is actually a good place to check. On the other hand, because there are so many products, it's easy to be lost and buy something unsatisfactory for one's need.  
 
In my case, I knew what I was looking for, so I pretty much got what I wanted, (though by the time of the post, the PC is only up and running for 2 days, so component stabilities and qualities are still during test period). However, there were things I'm not quite happy about when using AscendTech website's custom system building page I used:  
 
1. No way to know the manufacturer of the system memeory  
 
2. No way to know the Hard Drive model and manufacturer  
 
3. No way to know the manufacturer of the "CD-Rom Driver Internal IDE"  
 
4. No way to know the brand of Flash Memory Card Reader  
 
5. No way to know the brand and power output of the standard default power supply unit  
 
6. No way to know the brand of the Case  
 
7. No way to know what kind of "heavy-duty" CPU fan ( and the fact it's pretty loud!)  
 
All the "No way"'s above are the "risks" I mentioned earlier. One can't be 100% sure about what one will get until one actually gets them.  
 
Now about the "sacrifice." It seems that AscendTech wants to get rid of its old stock as soon as possible. The custimization option available for optical drive(s) at the time, was CD-ROM(default), CD-R/RW, and DVD-ROM in one category, and DVD-ROM DVD-R/RW in the other. Which meant: there was no way I can just buy a DVD-R/RW without ending up with an antique 2004 Hitachi CD-ROM drive. As the result, I chose not to buy a DVD-R/RW and swapped the default Hitachi with my old-but-younger-than-the-Hitachi DVD-R/RW by myself later - not a wise idea to indirectly force customers into buying more stuff, AscendTech, since I ended up buying less.  
 
P.S. Please don't tell me I need to phone you (AscendTech) to make further custimzations. Otherwise I might as well not to use your website to custimize my PC at all.  
 
 
 
III. Internal Hardware Assembly  
 
Inside my computer case, the assembly was simple, nothing fancy. However the wires from the power unit are all stringed tightly with the cheap plastic ring that can only be cut to be loose. Had to cut them manually in order to extend them to where needed.  
 
-----update 12/14------  
The MediaMax harddrive is extremely loud even at slightly intensive hard drive usage. Defrag did not help it to quiet down a bit. I've even started to wonder whehter the harddrive is loud this way, or it's already dying and worried so much that I already placed an order to buy another harddrive somewhere else.

This review was modified by its author, SesenKe, on 12/14/08 4:58 AM.