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Store Rating and Reviews AscendTech, Inc. / asendtek.com / BareboneKit.net

Homepage: http://www.ascendtech.us Shop Now at AscendTech, Inc. / asendtek.com / BareboneKit.net
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 8.22 / 10
Six-Month Reviews: 277
Lifetime Reviews: 2208

   


Lifetime Rating: 7.61 / 10
All Stores Avg.: 8.12
7.83 Pricing of Products and Services
7.45 Likelihood of Future Purchases
7.55 Shipping and Packaging
7.01 Customer Service
6.00 Return or Replacement
Show Reviews Read all 2,208 reviews below.
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Discover
Money Order
COD
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Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
customer support email:
support@asendtek.com
phone:

customer support:
business hours (est):
10:00AM - 6:00PM EST. Mon - Fri

FAX:


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 AscendTech, Inc. / asendtek.com / BareboneKit.net Customer Reviews
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Reviews 1 - 15 of 103
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Very Dissatisfied
Reviewer: ascendTechbadbad
Click Here to See the Profile for ascendTechbadbad

11/6/09 8:50 PM
The barebones kit I ordered turned out to be a Gateway system board in a generic box. NO Documentation, missing IO shield, and NO DRIVER CD. The answer I got was this was an OEM system and to "read" the web. I do not recall anything about this being an OEM. There is nothing on the invoice stating this is an OEM board.  
The web page NOW states in rather small print, this is OEM and no documentation, CD or shield comes with the system.  
While the quality of the board install was above par, I will not do business with AscendTech due to misleading or untruthful advertising and an apparent lack of customer service.

Reseller Reply    
Posted by
11/12/09 9:35 AM
Dear Gary,  
The description DOES say that this board is OEM and comes with no accessories. There are other retail boards to choose from.  
If you need drivers or manual, please contact our technical department at support@asendtek.com  
 
Thank you,  
AscendTech

AscendTech, Inc. / asendtek.com / BareboneKit.net
ascendtech

Very Satisfied
Reviewer: schoolbuyer
Click Here to See the Profile for schoolbuyer

11/4/09 12:21 PM
their website was very well organized and fast to respond. I purchased computer systemboards with a good warranty for considerbly less than what other companies were selling them for. we saved alot of money. not only did we get free shipping, but an extra warranty was added. i also spoke to a person on the phone with additioanl questions regarding inventory, they were able to quickly answer my questions and were nice to work with. i plan on shopping there again and recommend them to everyone.

Very Dissatisfied
Reviewer: markcraig
Click Here to See the Profile for markcraig

7/11/09 10:29 AM
I ordered an Intel mainboard from them. The ordered was processed in a timely fashion, but then the problems started. The mainboard that I received was an AMD board, obviously it was one that I could not use. In an attempt to obtain an RMA, which took about 3 or 4 emails and 9 or 10 days,(they do not do RMAs by phone), I finally received the RMA. Since so much time had passed, I had to obtain the Intel mainboard elsewhere. I ended up paying shipping both ways for a mainboard that I could not use, due only to their error, and ended up paying $25.00 for absolutely nothing!!

Somewhat Satisfied
Reviewer: brut7
Click Here to See the Profile for brut7

6/1/09 9:23 AM
I ordered two SATA 150 10000 RPM hard drives.  
When I opened the box which came quickly, I had one drive which was not 10000 RPM so I asked for an RMA. It took a couple e-mails which is to be expected, many people really don't know what they are doing or looking at but the RMA was granted and the return process handled quickly. I recieved what I ordered and they work fine. I would order from them again. The price was unbeatable. Thank you Vlad for the help if you read this. Best Wishes

Very Dissatisfied
Reviewer: umich1967
Click Here to See the Profile for umich1967

6/1/09 6:31 AM
Web site was easy to use and very informative. Took a bit long though it was within what they stated - 3 to 7 days after order before shipped. BUT . . . the case is quite noticeable dented on the top. Considering how well it was packed, it was obviously shipped this way. Plus, I added my CD-ROM this evening and booted up. No video. I am highly disappointed.

This review was modified by its author, umich1967, on 6/13/09 10:35 PM.

Very Satisfied
Reviewer: 1440byron
Click Here to See the Profile for 1440byron

5/30/09 1:24 PM
Ordered Dell 4700 motherboard the Sat before labor day (5-24), received on 5-28. Mobo was exact match, well-packaged and works great. Top-notch.

This review was modified by its author, 1440byron, on 5/30/09 1:25 PM.

Very Satisfied
Reviewer: DP125ON
Click Here to See the Profile for DP125ON

5/29/09 11:39 PM
Easy online ordering...very straight forward...thanks!

Very Satisfied
Reviewer: 53momot
Click Here to See the Profile for 53momot

5/29/09 6:40 PM
Shipped extremely fast. Computer back and running in no time thanks to the fact that the needed driver link was also provided. Would definitely do business again. Thanks!

Neither Satisfied Nor Dissatisfied
Reviewer: dgpman
Click Here to See the Profile for dgpman

5/28/09 10:43 AM
Haven't received the product yet, but ordering was easy, and the price was great. I've used ECS mainboards before, so I'm anticipating a good experience. Will update after arrival and build of new system.

Very Satisfied
Reviewer: dittiepe
Click Here to See the Profile for dittiepe

5/27/09 10:29 AM
Product arrived in great shape and in a timely manner. Had excellent customer service experiences as well, prior to shipping.

Very Satisfied
Reviewer: mackenn
Click Here to See the Profile for mackenn

5/26/09 8:14 PM
Order a motherboard on Monday night. Board was delivered at noon on Thursday. Great service! AscendTech has also been very responsive to my emails. I will continue to do business with them.

Somewhat Satisfied
Reviewer: Urzazero
Click Here to See the Profile for Urzazero

5/26/09 6:12 PM
My computer went bad... more than bad, it went evil. It started rejecting the RAM and became very unstable. After a month of fussing over the system and no real money to replace the failing computer, I went on-line to see how much a replacement motherboard would be for my Gateway. Expecting to see large dollar signs attached to this endevor, I headed off to Pricewatch.com and put in what I knew of my motherboard. Come to find out, the motherboard that I needed was the first one listed and for only $22.00 - free shipping.  
Now I can tell you right away that I was greatly relieved and overjoyed that I found the replacement so quickly and easily. In fact, I stalled around the check out for a while because I wasn't sure finding this old Pentium 4 motherboard for a Gateway should have been so darn easy. It's the exact part I needed at more than a reasonable price.  
Thanks AscendTech! Now.. if you could go ahead and ship it to me... :)

Very Satisfied
Reviewer: abc789987
Click Here to See the Profile for abc789987

5/26/09 1:44 PM
Good prices. Quick shipping and emails. I have ordered from them a couple times and will continue as long as they are the ones with the lowest price.

Very Dissatisfied
Reviewer: dieselrealtor
User Rating: 
Click Here to See the Profile for dieselrealtor

3/18/09 1:59 PM
USED PARTS!!!  
They didn't disclose these are USED pulled with the same care & precision as an automotive salvage yard that removes engines with a torch & a hammer. My motherboard arrived 33 days ago with bent fins, scratches & a broken fan mount. I emailed them & about 4 days later they found the time to email me back & sent an RMA (to be shipped back to them at MY expense). It was during this dialogue that they admitted the following quote;  
 
"All the boards are PULLS  
Parts that were pulled from new systems that did not sell  
 
When computer systems dont sell, for whatever reason,  
They take them apart, and sell them as parts".  
 
I spent some time out of town & inquired today if I needed an updated RMA & I was told the following;  
"This has been over a month ?  
 
They will not give you a new RMA at this time"  
 
Wish I had just bought a new board at Frys or a REPUTABLE online store.

Reseller Reply    
Posted by
3/19/09 10:06 AM
The board purchased was listed in the clearance outlet as discontinued used product. These were manufacturer excess surplus stock which was a mixture of both new and used. Please read the ads more clearly. You state you should have purchased from Fry's yet you didn't mention the fact that this is an older Intel S.478 OEM replacement board which Fry's does not even sell. Even though the clearance outlet mentioned the condition, an RMA was issued for the board to be replaced anyways. In the future if you are not sure what you are purchasing then please feel free to call or email us. We will gladly provide you with the information you are looking for.

AscendTech, Inc. / asendtek.com / BareboneKit.net
ascendtech

Somewhat Satisfied
Reviewer: bob1123
User Rating: 
Click Here to See the Profile for bob1123

3/17/09 1:20 PM
Ordering was easy and the website gave enough detail to know what I will be getting. The only downsides of ordering are, you must have an account to order, easy, but unneeded for one time purchasers, and there is no easy link in the order confirmation email to get back to the site to directly check on the status.

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