I likeed this site. the product listings were very informative, ad allowed me to find very ggod match at a reasonable price for replacement hardware. It would definitely order agin in the future.

DO NOT ORDER ANYTHING FROM THIS SITE, VERY BAD CUSTOMER SERVICE!!! We order parts which did not work as we're resellers we have no reason to check everything we order immediately. When we did they did not work and the owner of this website acts like his a employee and berated us rather than help. WE WILL NEVER EVER ORDER ANYTHING FROM THIS WEBSITE AGAIN!! We have been ordering online since the very beginning of the internet and we never had an experience like this. There are many good websites out there but this is definitely NOT ONE!!!

I ordered a monitor off of them on December the 28th, 2009 and boy was that a big mistake. The monitor just arrived right now and they sent me a completely different monitor.  
 
They advertised that they were selling a Dell 2408 WFPB but the monitor I got was a Dell 2405FPW which goes for about $200 less, those scum bags.  
 
So in summary they sent me a different monitor then what they showed in the picture as well as what they stated in the specs. Criminal organizations like this can not operate in a store they need the safety of the internet to hide behind their underhanded tactics, keep in mind this company will screw you over for a buck.

this company is a NIGHTMARE...I would NEVER do business with them...I order an FX5200 video card...they send me what they say is an FX5200, but the card has no VGA connector...it has a single connector which, after a lot of research, I find out is a DMS-59 connector (which no one has ever heard of)...they won't take it back...I called to dispute the credit...ascendtech then calls me at home (which the credit card company said was very improper) and says they are going to report me for "theft"...I would NEVER deal with this company  
 
11/12 update (after ascendtech reply below)...you can see how they always refer to their "description", not just for me but a LOT of other CUSTOMERS who have had problems as well...let me give an analogy:  
 
This is like a company having a name brand – say Ford – car wheel, but that it is for a unique custom made car, that won’t fit on a standard car, even though it may be the same “size” wheel – say 15-inch. Then they advertise the wheel for sale as a Ford 15-inch wheel and include the custom made car name – that no one has ever heard of before – say it’s “X39”. So the for sale ad says “Ford 15-inch wheel, X39.”  
 
Well, no one would know what X39 is or has to do with a Ford 15-inch wheel, rationally assume the Ford 15-inch wheel would work on their Ford car that needs a 15-inch wheel, and buy it. Then it obviously does not fit, the buyer calls them back, and they say “that’s what you ordered – the description said X39”.  
 
If the company has some weird part, they need to make it clear to the consumer.  
 
The BOTTOM LINE is I don't want the card. I told them I would GLADLY send it back when they sent me a pre-paid mailer or RMA number. They said for me to send it back I would have to pay the shipping, and since I said I would not do that, they said they are reporting me for "THEFT". THAT is how ascendtech treats their CUSTOMERS.

This review was modified by its author, halkelley, on 11/12/09 5:26 PM.

their website was very well organized and fast to respond. I purchased computer systemboards with a good warranty for considerbly less than what other companies were selling them for. we saved alot of money. not only did we get free shipping, but an extra warranty was added. i also spoke to a person on the phone with additioanl questions regarding inventory, they were able to quickly answer my questions and were nice to work with. i plan on shopping there again and recommend them to everyone.

Dead on ARRIVAL !!! I wont go to Ascendtech anymore

This review was modified by its author, joeymosely, on 11/9/09 5:14 PM.

I am less than impressed with the product. It has been less then 3-months and we just had our second hard drive fail out of 6. I will say that when the first arrived DOA they rma'd it quickly and replaced it with a good drive. We will see what happens with the second.

BAD,BAD,BAD! They sold me a defective, used motherboard as an OEM. I spoke with the owner, Jim, who claimed every board was tested, and OEM did not mean new, but a mixture of new, used, and refurbished. The listing said nothing about the board being used. I was furnished a RMA, and had to pay $7.69 of my own money to send it back. When they received it I got an email claiming it was "good" and to send an additional $10 to have the bad board returned to me! (probably a bait and switch, they just don`t want to pay to ship a good board back to me) Or option 2, a refund with a 20% restocking fee minus shipping costs, which would have netted me about $4! TOTAL BS! I`ve bought 9 motherboards from them, and as a small business owner with 11 years of computer experience, I know a good board from a bad one! You`d have thought customer service would have accommodated me by sending a new board to keep a good customer, and to ensure future sales. All they have done is lose me as customer, and I have asked my friends not to purchase from them anymore. I`m currently disputing the sale with PayPal to recoup my original cost.  
 
************** UPDATE **************  
Apparently PayPal doesn`t care if the product purchased is defective, and has been returned to the seller. They only deal with, or care about shipping disputes. Therefore the claim was denied. I had to settle for the 20% restocking fee minus shipping. (I haven`t received it yet)My advice is NOT to use PayPal, but your credit card so you can file a chargeback instead. This company ONLY cares about the sale. If the product is good, you might be OK. If it`s defective, you`ll pay a hefty toll! Check out the BBB website for their wonderful "F" rating!  
http://www.bbb.org/cleveland/business-reviews/computers-dealers/ascendtech-inc-in-willoughby-oh-6000898/  
 
************* Final Update *************  
Partial refund was received on 11/2.

This review was modified by its author, xrilander, on 11/2/09 3:02 PM.

I boutht a defective motherboard from this company and they said it was not (I was practically called a liar by their service tech). I've been repairing computers for a living for the last 20 years so I know a defective board when I see one. I was charged a 15% restocking fee plus freight to get at least part of my money back. If I had known that this purchase was from the same company doing business under a different name I would never have bought from them again.

Based on the good ratings given to this company, I ordered two motherboards from them; an ASUS K8V-MX, and an FIC K7M. Delivery was very prompt, but I was very disappointed to discover that both boards were non-functional. Both are now in the trash. I will be more careful in the future, and certainly will steer clear of these guys.

After recieving confirmation of order I was contacted by e-mail and told shipping was going to be 15.00 dollars,Very unprofessional shipping should always be addressed before order confirmation. If you advertise "Free shipping"! should it not be free. I call it false advertising

First time customer and a very unsatisfied one. I ordered a ECS 945P-A LGA775 800MHZ FSB MOTHERBOARD, 945P-A V.1.1, last Tuesday. The board arrived Thursday, poorly packaged, in a motherboard box that was all banged up. First when I saw that I wasn't too sure the boards going to function right. And when I decided to test the board it doesn't work. First I thought maybe my graphic card is defective, tested it on a different computer and it works fine. Than tried the cpu and ram on different comps and same out come, nothing wrong there. I than contacted customer service to see what they can do. They said the board works, and if I want them to retest it I have to pay for shipping. Why do I have to pay for shipping on a busted board?? I spent 6 hours and more trying to solve this on my own and they said the board works. For all I know the board could of got damaged during shipping and now I am stuck with a defective product. LESSON LEARNED SPEND A LITTLE MORE AND GO TO A DIFFERENT SELLER. WORST CUSTOMER SERVICE EVER

Ordering was fast and easy. Order arrived quickly  
and without damage. However I was sent the wrong  
part. I e-mailed ascendtech and their response was  
fast and they gave me an rma to send it all back. But after thinking about it I decided to keep what  
was sent me and use it in some other application later and save me the extra shipping cost for their mistake and I will try to order what I need  
later.

I wrote a review already, but since I got this item on ebay I can't figure out the invoice number. The last time I tried to get my review though I used the ebay item number. This time I am using the paypal transaction number. Pretty slick of them not giving me anyway to verify my purchase. Please email me and I can prove I ordered from these crooks!  
 
In any case I ordered a motherboard from their ebay store. The motherboard powered on but would not post. I used tested and approved CPU and memory and heatsink and fan to test it, reset the BIOS, I even used a video card, everything that could be done, but no post. I had to email back and forth a long time to even get authorized for RMA, but when they received the board the response was amazingly fast. They say the board tests good and I can have it back for $10 more dollars. I was irate! It is as if they called me a moron, and then expect me to pay on top of it! I never knew any online retailer to not at least pay return shipping. Add that to the fact that I have been building computers for years and they essentially either lied to me, or only tested to see if the damn thing powers on, without even plugging it in to a monitor! So I made the mistake of using profanity. They basically sent one email to say I will get a refund, and here it is 5 days later and I have no refund (I paid with PayPal, I should have had it long ago!)  
 
I have had to open a claim with PayPal to hopefully recoup the lousy $21 price of the board. That doesn't help me with the $24 I spent shipping a dead motherboard around the country only to get abused by these people!  
 
Edit: OK, now I have had to escalate to a PayPal claim due to lack of any response or follow through from Ascendtech. All they have to do to get me to forget them is refund my lousy $20.99, yet when things went sour, they tell me "you'll get your refund" but the what? Are they punishing me for annoying them because they screwed up?!?  
 
August 26th edit: Now a full PayPal claim, they can't even be bothered to respond to PayPal! So this nightmare started August 4th and I have yet to see a working part or a refund, after they told me I would get it. They are being petty out of spite! If this is not proof positive you should think twice about dealing with this outfit, I think you need your head examined!  
 
Edit (August 29th): They finally issued my refund. No explanation and no apology, just issued the refund through PayPal. So I guess you can say they will do right by by you, IF you force them to. Wonderful huh?

This review was modified by its author, markjs, on 8/29/09 7:53 PM.

My 1 TB disk drive failed and I ordered a replacement on Friday, August 14, 2009. The website said it was in stock. It is now Monday August 17, and I have yet to hear anything from the store other than they got my order. Don't they work on weekends?