The barebones kit I ordered turned out to be a Gateway system board in a generic box. NO Documentation, missing IO shield, and NO DRIVER CD. The answer I got was this was an OEM system and to "read" the web. I do not recall anything about this being an OEM. There is nothing on the invoice stating this is an OEM board.  
The web page NOW states in rather small print, this is OEM and no documentation, CD or shield comes with the system.  
While the quality of the board install was above par, I will not do business with AscendTech due to misleading or untruthful advertising and an apparent lack of customer service.

this company is a NIGHTMARE...I would NEVER do business with them...I order an FX5200 video card...they send me what they say is an FX5200, but the card has no VGA connector...it has a single connector which, after a lot of research, I find out is a DMS-59 connector (which no one has ever heard of)...they won't take it back...I called to dispute the credit...ascendtech then calls me at home (which the credit card company said was very improper) and says they are going to report me for "theft"...I would NEVER deal with this company  
 
11/12 update (after ascendtech reply below)...you can see how they always refer to their "description", not just for me but a LOT of other CUSTOMERS who have had problems as well...let me give an analogy:  
 
This is like a company having a name brand – say Ford – car wheel, but that it is for a unique custom made car, that won’t fit on a standard car, even though it may be the same “size” wheel – say 15-inch. Then they advertise the wheel for sale as a Ford 15-inch wheel and include the custom made car name – that no one has ever heard of before – say it’s “X39”. So the for sale ad says “Ford 15-inch wheel, X39.”  
 
Well, no one would know what X39 is or has to do with a Ford 15-inch wheel, rationally assume the Ford 15-inch wheel would work on their Ford car that needs a 15-inch wheel, and buy it. Then it obviously does not fit, the buyer calls them back, and they say “that’s what you ordered – the description said X39”.  
 
If the company has some weird part, they need to make it clear to the consumer.  
 
The BOTTOM LINE is I don't want the card. I told them I would GLADLY send it back when they sent me a pre-paid mailer or RMA number. They said for me to send it back I would have to pay the shipping, and since I said I would not do that, they said they are reporting me for "THEFT". THAT is how ascendtech treats their CUSTOMERS.

This review was modified by its author, halkelley, on 11/12/09 5:26 PM.

Their prices seem good, but the RMA process is not reasonable or fair. I ordered a motherboard which arrived in a malfunctioning state (bad ethernet and soundcard), and after shipping the board back (which I had to pay for) and the tech determining that the board was defective, they charged me a 20% "restocking fee" (to restock the trash bin I assume), charged me for the original FREE shipping, and did not refund my return shipping. After all of this, I ended up with a refund reduced to 20$ for something that was completely their fault. I will never buy from this company again.

Dead on ARRIVAL !!! I wont go to Ascendtech anymore

This review was modified by its author, joeymosely, on 11/9/09 5:14 PM.

I am less than impressed with the product. It has been less then 3-months and we just had our second hard drive fail out of 6. I will say that when the first arrived DOA they rma'd it quickly and replaced it with a good drive. We will see what happens with the second.

BAD,BAD,BAD! They sold me a defective, used motherboard as an OEM. I spoke with the owner, Jim, who claimed every board was tested, and OEM did not mean new, but a mixture of new, used, and refurbished. The listing said nothing about the board being used. I was furnished a RMA, and had to pay $7.69 of my own money to send it back. When they received it I got an email claiming it was "good" and to send an additional $10 to have the bad board returned to me! (probably a bait and switch, they just don`t want to pay to ship a good board back to me) Or option 2, a refund with a 20% restocking fee minus shipping costs, which would have netted me about $4! TOTAL BS! I`ve bought 9 motherboards from them, and as a small business owner with 11 years of computer experience, I know a good board from a bad one! You`d have thought customer service would have accommodated me by sending a new board to keep a good customer, and to ensure future sales. All they have done is lose me as customer, and I have asked my friends not to purchase from them anymore. I`m currently disputing the sale with PayPal to recoup my original cost.  
 
************** UPDATE **************  
Apparently PayPal doesn`t care if the product purchased is defective, and has been returned to the seller. They only deal with, or care about shipping disputes. Therefore the claim was denied. I had to settle for the 20% restocking fee minus shipping. (I haven`t received it yet)My advice is NOT to use PayPal, but your credit card so you can file a chargeback instead. This company ONLY cares about the sale. If the product is good, you might be OK. If it`s defective, you`ll pay a hefty toll! Check out the BBB website for their wonderful "F" rating!  
http://www.bbb.org/cleveland/business-reviews/computers-dealers/ascendtech-inc-in-willoughby-oh-6000898/  
 
************* Final Update *************  
Partial refund was received on 11/2.

This review was modified by its author, xrilander, on 11/2/09 3:02 PM.

I purchased a motherboard from this company and recieved it and it doesn't work at all. I called the company to send it back. I was frustrated by the way it was handled. Either I send it back and let them test it to see if it really is dead or I return it and have to pay a 20% restocking fee on a motherboard that was dead to begin with. Also I have to wait for them to send a replacement till they get the dead one back and can do testing on it. This whole time my computer is dead and I am frustrated. I will not purchase from this company ever again. they stated that they do not pretest the motherboards that they sell.

I received a defective motherboard and tried to send it back. After receiving the motherboard, AscendTech said it didn't match their records and they won't replace it. I didn't have the motherboard their records indicated. They are using their sloppy record keeping as an excuse to not stand behind their products.

I ordered a power supply and a motherboard. Both were faulty and needed to be replaced. I received the power supply two weeks after the mother board even though it was ordered the same day. The power supply was bad and had to be replaced and after receiving a new power supply that worked; the motherboard would not work. The time was now exceeded on the motherboard warranty and Barebonekit.net would no longer honor the warranty. I paid almost $100.00 additional dollars to have my computer go through a System diagnostic twice only to find out the parts I received from Barebonekit.net were bad. I will not be ordering anything further from this company. I am very dissatisfied with the service I received. I have ordered computer software and hardware on line for many years. I went with Barebonekit.net because they had a large array of parts but apparently not service to match.

This review was modified by its author, Greaney, on 10/6/09 2:30 PM.

I boutht a defective motherboard from this company and they said it was not (I was practically called a liar by their service tech). I've been repairing computers for a living for the last 20 years so I know a defective board when I see one. I was charged a 15% restocking fee plus freight to get at least part of my money back. If I had known that this purchase was from the same company doing business under a different name I would never have bought from them again.

Based on the good ratings given to this company, I ordered two motherboards from them; an ASUS K8V-MX, and an FIC K7M. Delivery was very prompt, but I was very disappointed to discover that both boards were non-functional. Both are now in the trash. I will be more careful in the future, and certainly will steer clear of these guys.

I ordered a motherboard for my dell 3000 unit. which did not function. I after taking the unit to a tech finally was able to determine the unit was received DOA, I called ascendtech to get a replacement part for a doa part & was told that because it was over 30 days I was out of luck. I have never heard of a computer component coming w/ no warranty or replacement for a defective product sold.

This review was modified by its author, mlmarty, on 9/18/09 1:23 PM.

After recieving confirmation of order I was contacted by e-mail and told shipping was going to be 15.00 dollars,Very unprofessional shipping should always be addressed before order confirmation. If you advertise "Free shipping"! should it not be free. I call it false advertising

First time customer and a very unsatisfied one. I ordered a ECS 945P-A LGA775 800MHZ FSB MOTHERBOARD, 945P-A V.1.1, last Tuesday. The board arrived Thursday, poorly packaged, in a motherboard box that was all banged up. First when I saw that I wasn't too sure the boards going to function right. And when I decided to test the board it doesn't work. First I thought maybe my graphic card is defective, tested it on a different computer and it works fine. Than tried the cpu and ram on different comps and same out come, nothing wrong there. I than contacted customer service to see what they can do. They said the board works, and if I want them to retest it I have to pay for shipping. Why do I have to pay for shipping on a busted board?? I spent 6 hours and more trying to solve this on my own and they said the board works. For all I know the board could of got damaged during shipping and now I am stuck with a defective product. LESSON LEARNED SPEND A LITTLE MORE AND GO TO A DIFFERENT SELLER. WORST CUSTOMER SERVICE EVER

Ordering was fast and easy. Order arrived quickly  
and without damage. However I was sent the wrong  
part. I e-mailed ascendtech and their response was  
fast and they gave me an rma to send it all back. But after thinking about it I decided to keep what  
was sent me and use it in some other application later and save me the extra shipping cost for their mistake and I will try to order what I need  
later.