Bought an item on 11/29/2007 and still have yet to receive it. I am writing this on 12/20/2007. The order was shown as complete on 11/30/2007. I sent in a ticket yesterday and am now awaiting reply.
This is taking way too long for an order being sent from Canada to NY. I have bought items shipped from Hong Kong that arrive faster than this purchase. Hopeful for a quick resolution.
12/21/07: Consolesource replied to my email stating that it has only been 16 business days and to allow for the advertised 20 days for delivery. Continuing to wait...
Finally received it the week before the new year. Not sure of exact date since I was on vacation. One month delivery time, that is long.
This review was modified by its author, ironchef86, on
1/5/08 8:21 AM.
Along with many others of the unhappy customers of consolesource.com, I am shocked by the lack of effort this company makes to provide efficient customer service.
I made my initial order on Dec 2, 2007. The site said it was "in stock" and things that are "in stock" are shipped within 24 hours. 13 days later, I've heard nothing so I called the 1888 number provided on the site only to have an automated voice tell me that they're not answering and it's going to hang up on me. Praying that I hadn't been scammed, checked them out online and I found the reviews on this site. After reading the reviews, immediately asked for a refund considering this was a Christmas present.
5 emails later with no response (not to mention a gazillion attempts to call), I decide to make a complaint to the better business bureau of Canada. I send a 6th email informing consolesource.com of the complaint and "coincidently", I get the refund I had been asking for the next day by way of a notice (but as of writing this review I haven't actually received the refund).
I will never order from this site again. They lack business sense. Considering that most of the reviews on this site talk about the poor customer service, one would think that this would be their area of focus!
If you are reading this to check up on this company prior to purchase, I urge you strongly to reconsider.
If you are reading this after ordering and unable to contact this company, I urge you to file a complaint to the better business bureau. As customers, we should expect a company to follow the policies they've placed on their website. This appears to be the only way this company will make the changes it needs.
I order 2 = G6DS G6 DS Real 16Gb NDS Backup Unit on 23 Sept it is now the 16th Dec and i have still not received anything from them. I have submitted about 6 tickets to the various departs, shipping, sales Rma. I have received nothing no response, no refund NOTHING at all. I have paid them $200 USD and received nothing.
I would not recommend them at all
update: i have emailed them a further 4 times and still have not had any response from them.
This review was modified by its author, ryderstorm, on
12/21/07 5:58 AM.
I don't usually write reviews, but this vendor requires a special treatment.
I ordered a birthday present for my coworker/roomie on August 31, see? It would be the best idea to send the order to other place than my home/work place. So I picked my wife's name and work address for the delivery info. All hunky-dory right?
One month passed (late October), no package came, so I asked what is the status of the order, they answered that the item was backordered! No notification whatsoever! They said it would be delivered in about 2 weeks. Fine, I'll wait. I'm a patient man.
Another month passed! I asked the Live Help they have on their site, why is it not coming yet. They replied that the package was returned to sender! Why didn't they ever inform me?? I had to pay for the re-send fee of $12 (with tracking number this time, learned my lesson dealing with them) to send the package to my work place under my name figured that I will give the present on the spot since it was way passed due.
After numerous requests for tracking number, they finally gave me one two days ago, and today was the day (Nov 30!). I guess this horrible experience ended today right? Get this, they shipped the stuff with my name on it, to my wife's work address! For a signature required package to boot!
Anyway, just called UPS to reroute the package to my address.
In conclusion, it has been a pleasant ride with them, it only took 3 full months to do this simple transaction. That's why I gave them a big fat ZERO "NOT RECOMMENDED" POINT for the ratings. Good job Consolesource, you deserved it.
Zero for the incompetent shipping department, zero for lousy communication. And one more thing regarding Live Help: why do I need to put my order ID on the provided field if they just going to ask for it again every single time??
I originally wrote a really bad review of Console Source but I have now retracted it. It seems that the manufacturer had some long delays with their product (Cyclo DS evolution) that was very well documented on their site. Sorry for this oversight.
This review was modified by its author, mach1email, on
12/10/07 10:31 PM.
The customer service is extremely inconsistent. I ordered 10/3/07 and my order was set to "Queued". I sent a message asking when the order was going to be shipped and Today they responded with the answer "Friday". The thing is, I called yesterday morning and the man I spoke with said the order would ship TODAY (10/10/07).
Update: Well, I called on Thursday to make sure it was shipping on Friday, and he told me it would ship on Monday of next week (10/15/07). Now on Tuesday, my order is STILL Queued!!! I can't get ahold of them so far today, but I'm extremely frustrated with the laughably poor service.
Update: I called them about 30 minutes ago to ask if it shipped yesterday, and they said it should ship Mid-NEXT WEEK! Apparently it's due to the fact that they didn't get the cooler that I ordered in, so they held the whole order. I have had it with these people, so I asked to cancel my order. Hopefully they can actually get that done.
I don't doubt the quality of the products, but this is a site to STAY AWAY from if you expect halfway decent customer service.
This review was modified by its author, Doodmar, on
10/16/07 3:25 PM.
I did get the item very quickly when I ordered it even though I had it canceled. However, they said that it was not canceled because it was already shipped. I placed a ticket for it to be canceled about 3 days before it was shipped, giving them enough time to cancel. So my next step was to return it for a refund when I received the package, which I also got a ticket for. I followed the instructions on the email they sent me after I sent the ticket exactly, even typing my address and return number to make sure they do not mistaken my handwriting. It has already been over a month and a half, and I still have not got an email stating they have received my return. The only two problems I could think of that might have happened to my package was that it got lost in the mail somehow or they did not even bother to return my money. I will never know. All I have to say is if you are going to buy something, make sure that you actually want it.
Excellent. I ordered Monday, and it arrived on Thursday. Product was as advertised. I am very impressed because I have been looking for this drive (LG GDR-8164b) everywhere and I couldn't find it. Additionally the people that advertised having it were all out of stock. I'm very satisfied and will definitely be recommending ConsoleSource.com to all I know.
Ordered a Xbox 360 XFPS 360 PRO on Friday, July 27, 2007 with UPS Standard Shipping. I waited until thrusday and called them about a tracking number, he told me that my order was scheduled to ship out that day and that I would have my tracking number later on that same day. The next day rolls around I still don't have a tracking number so I called the toll free number at 11:03 am all the way up to 12:32 pm and nothing but a busy signal the whole time, they must get a lot of business. I'm currently still trying to get in touch so I can find out if my ordered has even been shiped out yet. I recieved an e-mail from Console Source apologizing to me because my order had been delayed until Tuesday, August 07 because of difficulties beyond there control and said that they would upgrade my shipping from standard ups to overnight delivery at no expense to me. They also said they would give me a $10 off coupon for the next time I would shop at consolesource.com, which is good for me because I seen a couple other things on their site that I was interested in. Things could have worked out better I'd say, but I think consolesource.com has a genuine care for their customers so I would most definitely shop there again.
This review was modified by its author, Lugnut2002, on
8/7/07 1:07 PM.
I ordered from this company online because they were located in Canada, and out of the few online stores that are, they were the only ones that had what I wanted in stock at the time. (CycloDS Evolution)
I ordered on a Wednesday, and the product was in my mailbox by Monday.
This is how online shopping should be. I'd definitely order from these guys again.
08-16-2007 Update: Well I did order from these guys again, and although the delivery wasn't as speedy as my first time order, I have to give credit to Console Source for responding to my email inquiries in a timely fashion. On my second order, after two weeks of not receiving anything, I made an inquiry via email and received notice back from them that on of my items was delayed in delivery. My biggest problem with this was that at the time of placing my order and even before I sent the inquiry email, the item I ordered was listed as 'In Stock' on their site. So they gave me the choice of waiting for delivery or just remove that one item from the order. I chose to remove it and received my other items a couple of days later. Kudos to Console Source for responsive communication via email, but I was slightly dismayed at the Site not being up to date. (Although RIGHT NOW as I check their site it does state that the item I wanted has an ETA of next week).
I'd still order from them in future.
This review was modified by its author, TMB333, on
8/16/07 10:16 PM.
Online ordering was easy and straightforward, prices were good. Got free shipping (limited time offer) and shipping was quick, everything received in good order. What more can you expect from an online purchase? It's the second time I buy from ConsoleSource.com and both times everything was done right.
I used a $5 coupon given to this merchant's newsletter subscribers, and in addition I received free shipping because my order was over $50. I placed my order Friday evening, and it was shipped Monday afternoon. It arrived by Xpresspost on Wednesday well-packed and in good working order. Overall, I am very satisfied and will likely do business with ConsoleSource again in the future.
