Item arrived earlier than expected, well packaged, and in perfect condition. The USB drive, while smaller than expected, works fine. I tag it as a good purchase at a very good price.
First of all, their shipping service and the way they process the orders is extremly slow.
I purchased a gtx 260, gigabyte motherboard, a phenom x2 cpu on august 14th 2009.
and it took them 3 days to pack the package the send it out.
after that, it arrived at August 24th, 2009, that is a total of 10 business days!! from CA to NY, that is completely unacceptable!!
Second of all, their product have serious problem. After I received my package and upgraded my computer, I was not able to power it up. When I check the hardware 1 by 1. I found that the video card had a corrupted GPU. And the motherboard also doesn't power up at all. That's right, 2 out of 3 items were in bad condition. I mean I am not buing any refrubished items. I shouldn't having any chance of getting any broken item. their items are really horrible. So I decided to return all of them and demand a refund.
Third of all, their returning policy is a BS. So, I emailed to them and said that I want a REFUND. And I also shipped the items back to them by fedex. Not to mention that they do not give back the returning shipping fee. They even do not give back the refund for the shipping fee that I orginally paid for the items. After they received my items, it took them 5 days to test them. yes 3 days, if I am the technichan, it takes less than 1 hour to test them all. And you need 3 days for that? maybe you should fire your technichans and hire me instead. Later, they sent a email to me and say that the RMA apartment approved the refund. I was like OK, Finally. Now it takes them 8 business day to give me the refund credits of only 2 items. And they send back the cpu to me. I was like WDF. I have told them that I want a refund for ALL 3 items no matter the cpu is in bad condition or no. Now, they just ignored me? what is this about? you don't understand english huh?
DO NOT BUY FROM THEM UNLESS YOU ARE SURE THE ITEMS WILL HAVE NO PROBLEM BECAUSE THEY HAVE HORRIBLE CUSTOMER SERVICES.
Reseller Reply
Posted
by
10/8/09 1:17 PM
The customer returned a Retail CPU that was opened and used. We also tried to explain the turnaround time- that his item is not the only shipment we receive daily but he refused to understand.
Seems to be a similar story as some others. Returned merchandise (carefully, orignial packaging, all parts, etc). Nagged RMA department to get response. Had even ordered another part at a higher price during the wait, all be it on my business account by accident. Included all documentation and note to simply refund money as I had ordered a replacement from them. After the "follow up" to RMA department informed that the part was returned to me. When I asked about why no refund when returned in the refund period, regardless of RMA status and the quote from "deleted" was "If the card was like new condition we would have gladly accepted the return, unfortunately there were probably screw marks or other indications that the product was used.". Do I sense a script here? I will not have any cheezy threats of retribution. However, it is foolish for a company to loose future business for a one time sale.
Update: Finally received the my rma'd item. Not a scratch, dent or ding. Like new condition, even after their testing. I've never had a problem ordering from these folks in the past, but don't expect any returns for any reason.
This review was modified by its author, felston, on
10/19/09 8:28 PM.
Great Seller! Items arrived quickly and in good shape. I bought several items from them to build my latest PC and I am very happy with their quick service. Highly Recommended!
I ordered a Phenom II X4 945 CPU from Superbiiz and received it 6 business days later(from CA to OH). They had the best price I could find with a coupon code and free shipping. The price was too good to pass up. I discovered Superbiiz on dealnews.com and this processor was my first purchase from them. I already placed another order with them since.
The only negative is that their website isn't the greatest for shopping. You often have to hunt a little to find the specific item your looking for. Other sites provide much better pictures and details of products. Superbiiz must be a newer store because there are not many user reviews posted.
As for the processor itself, it runs great. I can't see why anyone would waste money on something faster like an Intel Core i7. So far I have used the processor for one week and it will annihilate any game I throw at it, including Grand Theft Auto IV. I have yet to have a crash or freeze up on my computer with this CPU. Nice job on this one AMD!
Bottom line...Superbiiz will get more business from me!
I've always had good experiences ordering from SuberBiiz (and eWiz in the past). Prices are good and shipping is quick. The one time I had to return a keyboard, the RMA process was fast and painless. I will continue to order from SuperBiiz.
First time ordering from this merchant. Found the website easy to navigate. Parts arrived quickly. Would have liked to have better status updates. Didn't hear anything until the order was shipped.
I ordered a Sapphire Vapor-X 4890 3 days before a sale opened in which buyers would receive a free game. I called in, asking if I could also get one (expecting to hear "absolutely not"). They said they'd try to find my package and add the game in!
Unfortunately, the package had already shipped, so to my surprise, they mailed the game to me via USPS in a seperate envelope. That, ladies and gentlemen, is SERVICE!
No other company I've dealt with has thus far put in this much effort to please their customers.
