I purchased a Intel processor from them, but I then found that there were many complaints against them at resellerratings.com AND EVEN MORE IMPORTANTLY they had an unsatisfactory rating at the Better Business Bureau (see the Better Business bureau website listing for them at: http://www.bbbsilicon.org/common.html?location=/home/common/www/bindr/report.php&bureau=sanjose&compid=211721).
At that point I decided to see if I could cancel my order and eat the re-stocking fee if any. They are listed on their web site as phone no (408)-941-8222, street address 2075 N. Capitol ave, San Jose, CA. They didn't pick up their phone, and I began to panic.
Since they wouldn’t pick up their phone, knowing only their physical street address, in desperation I used a mapping program to look for anyone else listed at their street address of 2075 N. Capitol ave, San Jose, CA. I saw the listing MA Labs, and out of desperation went to the MA Labs website, obtained the MA Labs phone number (408)-941-0808 and called them. They promptly switched me to a KnowledgeMicro representative identifying herself as Sophia Kim (ext 401). It was a bit difficult to talk to her (I asked her her last name and after 3 tries I thought she said "Kin" but I found out later it was "Kim."
She was pleasant enough and agreed to refund my money to my credit card and agreed to send me an email confirming our conversation. Several hours later when I did not receive the email I called back (I had to call back the MA labs phone number again to get through) and was switched again by MA labs to another KnowledgeMicro representative who could barely speak english, and eventually transferred me to Sophia. I waited on the phone while Sophia sent another email, the confirmation that my order had been canceled and my money refunded.
Out of interest, I analyzed at the extended header on the email Sophia sent me, and discovered another IP address within the KnowledgeMicro email header for another company called 9wisdom.com, and sure enough at the 9wisdom.com website they have the same phone number as the KnowledgeMicro, which is (408)-941-8222 (the KnowledgeMicro phone that they don’t pick up). I also notice in the email header there is listed “194.malabs.com” so I suspect the companies are related, and called MA labs to see. The explanation I received from MA Labs didn’t convince me one-way or the other. By the way MA labs has a notice on their web site that they are moving on May 1st 2003 to 17901 East Ajax Circle, City of Industry, CA 91748.
I would not recommend a company like this.
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UPDATE: They sent the item even after they said they canceled my order and wouldn't send it. I refused the delivery from FedEx.
I then tried calling Sophia at KnowledgeMicro (naturally by having to use the MA Labs phone number) to inquire why I was sent the item after she specifically said my order was canceled. I got a recording at her extension saying she wasn’t there and her mailbox was full so I couldn't leave a message. Par for the course I guess.
This review was modified by its author, x8ejdhc8d, on
5/15/03 11:15 AM.