*** UPDATE in chrono order, read through and beware and take care ***  
 
STAY AWAY from this merchant. Like ashirw said, "You'll be sorry".  
 
10/20/2009, I bought an acer 751 from them, BIG MISTAKE.  
 
10/21/2009 10:59am, the netbook arrived at my door, quick!  
 
10/21/2009 PM, I found out the netbook was defective. It froze everytime I opened WinExplorer or TaskManager or even playing Solitaire. I heard the hard-drive grind before one of those crashes.  
 
10/22/2009 Emailed them requesting RMA.  
 
10/26/2009 10:40pm, got RMA and the netbook was on its way back to them.  
 
10/29/2009 9:58am, they received and signed for it.  
 
I waited and waited and waited, not a word from them.  
 
11/13/2009 I filed a dispute with Citi Cards.  
 
11/17/2009 today I called Citi Cards. Citi said no word from merchant.  
 
That's the headache I had to endure from these people. Please God, please don't make me buy their stuff again. Thank you!  
 
I'll let you know how this dispute turns out. But for now, please please please stay away. I am sooooooo sorry I ever landed on their site.  
 
*** UPDATE UPDATE UPDATE ***  
 
11/19/2009 7:27AM PST Just checked my email and they approved my refund request. I'll attach their email in a minute, but just a few words before we (eWiz and I) part ways.  
 
First of all, thanks eWiz for giving my hard earned money back. I apologize for all the harsh words that I used but I won't change the text of what was already sent or submitted.  
 
Now, I really liked the specs on that netbook. I mean 250GB HDD, 2GB RAM, 12-inch screen, white, for 269. Too bad things didn't work out and it had to be a junk netbook. I am spoiled and expect my shopping experience to compare to my local Walmart. For example, over the years, Walmart had accepted ALL of my returns in any condition with no questions asked. I expect this and that's why I spend tens of thousands of dollars there without hesitation.  
 
Anyway, I'm not here to whine anymore. Just wanna say I'm very frugal and expect value for my money.  
 
Take care.  
 
Below is the email from eWiz this morning. I wished I had received more status updates from them.  
 
========================  
> From: support <support@superbiiz.com>  
> Subject: RMA Item Credit Approved  
> To: "support" <support@superbiiz.com>  
> Date: Wednesday, November 18, 2009, 6:57 PM  
>  
> Dear Customer,  
>    
> Your  
> RMA request has been approved. Within 10 days, you will be  
> issued a refund on the credit card used to place the order  
> on our website. If the purchase was made via  
> money order or wire transfer, a check will be mailed to  
> your shipping address.  
>    
> Please  
> let us know if you have any other questions or concerns.  
> Thank you for your patience.  
>  
> Thank you,  
>    
> Best regards,  
> SuperBiiz Support  
========================

This review was modified by its author, NewEgg626Rating, on 11/19/09 9:43 AM.

Ordered as ASRock motherboard from this outfit, got down to the payment section, and selected PayPal. Instead of directing me to the PayPal checkout, SuperBiiz sends me an email saying 'Please make your PayPal payments to: paypal@ewiz.com'. They actually want me to wire them the money and trust them to send the order! Not likely to happen in this lifetime!

They sell you junk net books which wont even start and when you try to return they say its non refundable.My netbook wont work the first day of use it doesnt even power on so who is to blame for this? they are scamsters trying to sell faulty products with a non refundable policy.AVOID THIS SELLER YOU WILL NOT BE SORRY.

This review was modified by its author, ashirw, on 11/3/09 4:45 PM.

Purchased an in stock video card on a Saturday from this company that was out of stock everywhere else. Order was updated very early Monday morning to show the item was in the warehouse. Call was made at 9:30 to confirm the graphics card was in stock, person on phone said that if the website showed in the warehouse, it was in fact going to be shipped out soon. I called to make sure because my local Fry's had just received some stock. Got home from work around 3:30, my card was billed so I checked the Superbiiz website to find the order status was not updated, called Superbiiz at 5:00 to find out that the card is not in stock, my order is not filled, and Fry's has since sold out as well. I now sit resuming my search for the video card and waiting for my original $300 to return to my bank.

I purchased an item Friday evening that was listed in stock. I received an email on Monday saying the item was out of stock and that my order would be cancelled. This was my first purchase at ewiz and I was hoping that I could use them in the future as I liked their site layout and their prices. However, given my experience I doubt I will come back.

I order 5 memory sticks the site claims to be SuperTalent DH series memory sticks. The first thing I noticed is that these sticks didn't look exactly like that of the ones on the SuperTalent website. So I decided to bench test them and all 5 of them gave me the same score of 17 MB/s which is no where near the 30 MB/s the SuperTalent site says they should be at. I was then informed by the support people that it was because of my computer and the test I ran. So I then ran the test on a different memory stick which scored 27 MB/s which exactly what it has been reported to run at. So long story short I was totally disappointed with the product since I was mislead into thinking it was something it was not.

Horrible customer service. Pray that you never need them. It's almost been a month since I placed my order and I have not received my item. I messed up and forgot the apartment number, so ups shipped it bach to california, from texas. So they re-shipped it after I convinced ups to make the return trip free, their guys would not do that. The package never should have been returned. Well upon shipping it back to Texas, the genius customer service rep puts the same label missing the apt. number on the box. So again its shipped back to california. At this point I'm ready to explode. Thet cannot ship it back until they receive it on the 16th, meaning i will not get it until past the 30 day mark from when the order was placed.

This review was modified by its author, Jsizzle, on 10/15/09 6:08 AM.

Do not order from them. There are plenty of resellers who are more trustworthy. Their return policy is terrible and unscrupulous. They will not comply with their return policy and seem to do whatever they can to avoid refunds.

First of all, their shipping service and the way they process the orders is extremly slow.  
I purchased a gtx 260, gigabyte motherboard, a phenom x2 cpu on august 14th 2009.  
and it took them 3 days to pack the package the send it out.  
after that, it arrived at August 24th, 2009, that is a total of 10 business days!! from CA to NY, that is completely unacceptable!!  
 
Second of all, their product have serious problem. After I received my package and upgraded my computer, I was not able to power it up. When I check the hardware 1 by 1. I found that the video card had a corrupted GPU. And the motherboard also doesn't power up at all. That's right, 2 out of 3 items were in bad condition. I mean I am not buing any refrubished items. I shouldn't having any chance of getting any broken item. their items are really horrible. So I decided to return all of them and demand a refund.  
 
Third of all, their returning policy is a BS. So, I emailed to them and said that I want a REFUND. And I also shipped the items back to them by fedex. Not to mention that they do not give back the returning shipping fee. They even do not give back the refund for the shipping fee that I orginally paid for the items. After they received my items, it took them 5 days to test them. yes 3 days, if I am the technichan, it takes less than 1 hour to test them all. And you need 3 days for that? maybe you should fire your technichans and hire me instead. Later, they sent a email to me and say that the RMA apartment approved the refund. I was like OK, Finally. Now it takes them 8 business day to give me the refund credits of only 2 items. And they send back the cpu to me. I was like WDF. I have told them that I want a refund for ALL 3 items no matter the cpu is in bad condition or no. Now, they just ignored me? what is this about? you don't understand english huh?  
 
DO NOT BUY FROM THEM UNLESS YOU ARE SURE THE ITEMS WILL HAVE NO PROBLEM BECAUSE THEY HAVE HORRIBLE CUSTOMER SERVICES.

Seems to be a similar story as some others. Returned merchandise (carefully, orignial packaging, all parts, etc). Nagged RMA department to get response. Had even ordered another part at a higher price during the wait, all be it on my business account by accident. Included all documentation and note to simply refund money as I had ordered a replacement from them. After the "follow up" to RMA department informed that the part was returned to me. When I asked about why no refund when returned in the refund period, regardless of RMA status and the quote from "deleted" was "If the card was like new condition we would have gladly accepted the return, unfortunately there were probably screw marks or other indications that the product was used.". Do I sense a script here? I will not have any cheezy threats of retribution. However, it is foolish for a company to loose future business for a one time sale.  
 
Update: Finally received the my rma'd item. Not a scratch, dent or ding. Like new condition, even after their testing. I've never had a problem ordering from these folks in the past, but don't expect any returns for any reason.

This review was modified by its author, felston, on 10/19/09 8:28 PM.

Bottom line is this merchant is shady as hell. What kind of business gives itself multiple names? Buy at your own risk. I ordered a new motherboard which turned out to be a used one repackaged. This was obvious because it arrived filthy and opened. I have photos of it before I spent 30 minutes cleaning it with brasso and alcohol. The board would POST with my existing hardware but it would not let me install video drivers once I installed Win7 or XP. I did everything I could and ended up bricking the motherboard thanks to the piece of crap MSI webpage + BIOS mess. I've flashed dozens of BIOSes, by listing the wrong ones MSI sure made it simple to brick this board. Their BIOS recovery method is poorly documented, it's not in the manual, I had to spend an hour online in their forums to find the information. Of course following the directions step by step yielded no result. The board is toast. Now I instructed ewiz in the RMA message that I removed the serial number sticker and placed it in the manual because it was this giant 3x3" sticker insulating the bottom of the board. So even though their return warehouse is less than 10 miles from my house I still had to pay $7 shipping because they refused to let me drop it off as a package. So days later they send some courier down to my house to hand me the motherboard back. No RMA, no refund because the serial sticker isn't where it should be; all over the motherboard. I've done the wise thing now and ordered a reliable brand like Asus from a reliable store. (Store named removed due to the Customer Service Conspiracy Act of 2009) I guess I have to battle MSI now so my money wasn't just handed to ewiz with nothing to show for it.

This review was modified by its author, Auzner, on 8/27/09 9:10 PM.

E-wiz/Superbiiz RMA/customer service does NOT fulfill their promise I strongly recommend buyers seek other suppliers. Buying from this company has cost me far more time, trouble and money than if I had bought from most any supplier. Manufacture more responsive to customer than supplier, this is unacceptable

I ordered an Acer netbook from these guys on August 10th and the money was immediately taken out of my banking account (debit card). Several hours later I recive an email from Lynn telling me that the item is out of stock and it would be next week before the netbooks come back in....or she offers a refund. I opt for the refund since I can't wait a week to hope the laptops even come in, and now I have to wait 3-5 days for the money to get back in my bank account so I can reorder. I check online to see that netbook in question is still IN STOCK and FOR SALE on their website....what is up with that? I was told there is a 5min delay in their stock order verification vs the charges, but obviously something is more screwed up on their end than that. I googled Ewiz/SuperBiz/NewBiz and found tons of other people with the same set of problems and issues. I will be sticking to the other big etailers from now on, instead of taking chances on companies with bad customer service. How about don't charge me for something unless you're sure it can ship out? How about offering the customer a viable replacement after realizing the inconvenience? Is that too much to ask for? Now I see why you keep changing your name.

This review was modified by its author, skillyho, on 8/27/09 10:54 AM.

Paid extra for priority shipping but item was shipped in a padded envelope using first class postage. I ship on a regular basis and know postage for a 4 oz package is less than $2.00 versus the $7.45 I paid. Will not be ordering from this company again.

Send me opened CPU fan (factory plastic packaging torn open), and dead CPU. Taking their sweet time to get me an RMA. I'd recommend shopping else-where.