They sell you junk net books which wont even start and when you try to return they say its non refundable.My netbook wont work the first day of use it doesnt even power on so who is to blame for this? they are scamsters trying to sell faulty products with a non refundable policy.AVOID THIS SELLER YOU WILL NOT BE SORRY.

This review was modified by its author, ashirw, on 11/3/09 4:45 PM.

Purchased an in stock video card on a Saturday from this company that was out of stock everywhere else. Order was updated very early Monday morning to show the item was in the warehouse. Call was made at 9:30 to confirm the graphics card was in stock, person on phone said that if the website showed in the warehouse, it was in fact going to be shipped out soon. I called to make sure because my local Fry's had just received some stock. Got home from work around 3:30, my card was billed so I checked the Superbiiz website to find the order status was not updated, called Superbiiz at 5:00 to find out that the card is not in stock, my order is not filled, and Fry's has since sold out as well. I now sit resuming my search for the video card and waiting for my original $300 to return to my bank.

I purchased an item Friday evening that was listed in stock. I received an email on Monday saying the item was out of stock and that my order would be cancelled. This was my first purchase at ewiz and I was hoping that I could use them in the future as I liked their site layout and their prices. However, given my experience I doubt I will come back.

I order 5 memory sticks the site claims to be SuperTalent DH series memory sticks. The first thing I noticed is that these sticks didn't look exactly like that of the ones on the SuperTalent website. So I decided to bench test them and all 5 of them gave me the same score of 17 MB/s which is no where near the 30 MB/s the SuperTalent site says they should be at. I was then informed by the support people that it was because of my computer and the test I ran. So I then ran the test on a different memory stick which scored 27 MB/s which exactly what it has been reported to run at. So long story short I was totally disappointed with the product since I was mislead into thinking it was something it was not.

Horrible customer service. Pray that you never need them. It's almost been a month since I placed my order and I have not received my item. I messed up and forgot the apartment number, so ups shipped it bach to california, from texas. So they re-shipped it after I convinced ups to make the return trip free, their guys would not do that. The package never should have been returned. Well upon shipping it back to Texas, the genius customer service rep puts the same label missing the apt. number on the box. So again its shipped back to california. At this point I'm ready to explode. Thet cannot ship it back until they receive it on the 16th, meaning i will not get it until past the 30 day mark from when the order was placed.

This review was modified by its author, Jsizzle, on 10/15/09 6:08 AM.

Do not order from them. There are plenty of resellers who are more trustworthy. Their return policy is terrible and unscrupulous. They will not comply with their return policy and seem to do whatever they can to avoid refunds.

First of all, their shipping service and the way they process the orders is extremly slow.  
I purchased a gtx 260, gigabyte motherboard, a phenom x2 cpu on august 14th 2009.  
and it took them 3 days to pack the package the send it out.  
after that, it arrived at August 24th, 2009, that is a total of 10 business days!! from CA to NY, that is completely unacceptable!!  
 
Second of all, their product have serious problem. After I received my package and upgraded my computer, I was not able to power it up. When I check the hardware 1 by 1. I found that the video card had a corrupted GPU. And the motherboard also doesn't power up at all. That's right, 2 out of 3 items were in bad condition. I mean I am not buing any refrubished items. I shouldn't having any chance of getting any broken item. their items are really horrible. So I decided to return all of them and demand a refund.  
 
Third of all, their returning policy is a BS. So, I emailed to them and said that I want a REFUND. And I also shipped the items back to them by fedex. Not to mention that they do not give back the returning shipping fee. They even do not give back the refund for the shipping fee that I orginally paid for the items. After they received my items, it took them 5 days to test them. yes 3 days, if I am the technichan, it takes less than 1 hour to test them all. And you need 3 days for that? maybe you should fire your technichans and hire me instead. Later, they sent a email to me and say that the RMA apartment approved the refund. I was like OK, Finally. Now it takes them 8 business day to give me the refund credits of only 2 items. And they send back the cpu to me. I was like WDF. I have told them that I want a refund for ALL 3 items no matter the cpu is in bad condition or no. Now, they just ignored me? what is this about? you don't understand english huh?  
 
DO NOT BUY FROM THEM UNLESS YOU ARE SURE THE ITEMS WILL HAVE NO PROBLEM BECAUSE THEY HAVE HORRIBLE CUSTOMER SERVICES.

Seems to be a similar story as some others. Returned merchandise (carefully, orignial packaging, all parts, etc). Nagged RMA department to get response. Had even ordered another part at a higher price during the wait, all be it on my business account by accident. Included all documentation and note to simply refund money as I had ordered a replacement from them. After the "follow up" to RMA department informed that the part was returned to me. When I asked about why no refund when returned in the refund period, regardless of RMA status and the quote from "deleted" was "If the card was like new condition we would have gladly accepted the return, unfortunately there were probably screw marks or other indications that the product was used.". Do I sense a script here? I will not have any cheezy threats of retribution. However, it is foolish for a company to loose future business for a one time sale.  
 
Update: Finally received the my rma'd item. Not a scratch, dent or ding. Like new condition, even after their testing. I've never had a problem ordering from these folks in the past, but don't expect any returns for any reason.

This review was modified by its author, felston, on 10/19/09 8:28 PM.

Bottom line is this merchant is shady as hell. What kind of business gives itself multiple names? Buy at your own risk. I ordered a new motherboard which turned out to be a used one repackaged. This was obvious because it arrived filthy and opened. I have photos of it before I spent 30 minutes cleaning it with brasso and alcohol. The board would POST with my existing hardware but it would not let me install video drivers once I installed Win7 or XP. I did everything I could and ended up bricking the motherboard thanks to the piece of crap MSI webpage + BIOS mess. I've flashed dozens of BIOSes, by listing the wrong ones MSI sure made it simple to brick this board. Their BIOS recovery method is poorly documented, it's not in the manual, I had to spend an hour online in their forums to find the information. Of course following the directions step by step yielded no result. The board is toast. Now I instructed ewiz in the RMA message that I removed the serial number sticker and placed it in the manual because it was this giant 3x3" sticker insulating the bottom of the board. So even though their return warehouse is less than 10 miles from my house I still had to pay $7 shipping because they refused to let me drop it off as a package. So days later they send some courier down to my house to hand me the motherboard back. No RMA, no refund because the serial sticker isn't where it should be; all over the motherboard. I've done the wise thing now and ordered a reliable brand like Asus from a reliable store. (Store named removed due to the Customer Service Conspiracy Act of 2009) I guess I have to battle MSI now so my money wasn't just handed to ewiz with nothing to show for it.

This review was modified by its author, Auzner, on 8/27/09 9:10 PM.

E-wiz/Superbiiz RMA/customer service does NOT fulfill their promise I strongly recommend buyers seek other suppliers. Buying from this company has cost me far more time, trouble and money than if I had bought from most any supplier. Manufacture more responsive to customer than supplier, this is unacceptable

I ordered an Acer netbook from these guys on August 10th and the money was immediately taken out of my banking account (debit card). Several hours later I recive an email from Lynn telling me that the item is out of stock and it would be next week before the netbooks come back in....or she offers a refund. I opt for the refund since I can't wait a week to hope the laptops even come in, and now I have to wait 3-5 days for the money to get back in my bank account so I can reorder. I check online to see that netbook in question is still IN STOCK and FOR SALE on their website....what is up with that? I was told there is a 5min delay in their stock order verification vs the charges, but obviously something is more screwed up on their end than that. I googled Ewiz/SuperBiz/NewBiz and found tons of other people with the same set of problems and issues. I will be sticking to the other big etailers from now on, instead of taking chances on companies with bad customer service. How about don't charge me for something unless you're sure it can ship out? How about offering the customer a viable replacement after realizing the inconvenience? Is that too much to ask for? Now I see why you keep changing your name.

This review was modified by its author, skillyho, on 8/27/09 10:54 AM.

Paid extra for priority shipping but item was shipped in a padded envelope using first class postage. I ship on a regular basis and know postage for a 4 oz package is less than $2.00 versus the $7.45 I paid. Will not be ordering from this company again.

Send me opened CPU fan (factory plastic packaging torn open), and dead CPU. Taking their sweet time to get me an RMA. I'd recommend shopping else-where.

This company is a joke, I wish I had never found them. Maybe I can save other people the trouble though.  
 
I ordered a Promise FastTrak RAID controller card from eWiz on May 8th, it shipped on the 11th. I got the card, used it for all of two weeks, then decided I didn't need it for my setup. The only thing I used was the card, I never took out the manual or cables. I requested an RMA from eWiz online, and got a call from them shortly afterwards. I spoke with a person named Rocky who, in my eyes, basically tried to scare me into not returning the card. He said I had to have the card back at eWiz before the 10th, which would be my 30 days. The website says the item simply has to be returned in 15 days, so who's right?  
 
The card ended up getting back there on 10th, it took eWiz all of 12 days to examine it, and I got an e-mail. They said they were denying my refund because the PCI card bracket had a miniscule scratch on the top, which on the picture they included looked like it was about 1/8" long. They denied the refund because of this scratch and claimed the card was not in unused condition. The fact that they considered that a deniable cause is mind boggling. I replied promptly to the e-mail (which was sent by Rocky) stating the other problem I had with this was the fact that the product was not sealed from the manufacturer, so this "micro-scratch" may not even be from me. It could be from another customer who bought and returned the card and it some how got past returns the first time. Well, I never got a response from the e-mail, or a call, but the card eventually turned up back on my doorstep, thanks for nothing eWiz. I should have known from the start, from the fact that they charge a 15% restock fee even when they require the product to be sealed/unused. 15% for someone to take 30 seconds to place it back into the inventory system? What a scam. Other retailers charge a similar fee, but at least they will take back open box items.  
 
Now I'm stuck trying to sell this card over the web, as I have no use for it. Take my advice, don't be suckered by eWiz, or the other two aliases they sell under, because once they have your money, you don't mean a thing anymore.

Don't even waste your time on this company. Just not worth the headaches if you have a problem with a D.O.A motherboard. I decided to try them out because of price over my usual online retailer and NEVER again. What a joke. My purchased mb would not post with a Quad Core processor. When I rma it, they tested it and told me in was fine with a Duo Core. Well that is not what I'm using and the Gig. mb supports the 45ms Quads. They then told me that the company does not even have a quad core processor to test with! You've got to be kidding me! They then wanted me to wait another 2 weeks while they send it to Gig. to test it themselves. So a month turnaround on a mb that will not post with a quad? Then the CS guy (Rocky) pulls an attitude and asks me what I would do. I tell him I would at least have a quad core processor on hand for testing purposes. He laughs at me and says, "We should spend $300 for a quad to test your motherboard?" I couldn't believe he even said this. Again, what a joke. So now it same motherboard is on its way back to me and I'm headed back to my favorite retailer for the motherboard. I should have stuck with them in the first place! Live and Learn. Stay away from Ewiz/SuperBiz/Newbiiz if you expect some sort of decent customer service. Just not worth the headaches.

This review was modified by its author, ru1thirst, on 6/24/09 8:41 PM.