Terrible customer service.  
 
I ordered a television receiver (ENCORE ENXTV-X2 External TV Tuner Pro). It was advertised to accept over air signal in the U.S. and play it on my LCD monitor. It does not work as advertised since it's an analog tuner and all over air signals in the U.S. are transmitted digitally.  
 
I would understand if this were an oversight on the part of Superbiiz. But I've followed the return procedure outlined on the website, and have basically been ignored for two months.  
 
As far as I'm concerned, Superbiiz stole my money via false advertising and now won't respond to me.  
 
Don't buy from this seller.  

Purchased from Ewiz instead of Amazon because of a savings of about $9.00 which included Bing cashback.Hard drive sent to me was bad out of the box. I had to pay $10.49 UPS return shipping out of my pocket(for a bad hard drive), which has now negated any savings. Hard drive was received by Ewiz 0n 1/15/2010 replacement drive sent out on 2/15/2010, a full month later which is unacceptable to me. The small savings are not worth the limited and restrictive return policy and 1 month to get a replacement? I will not be purchasing from this company again.  
 
I was mistaken about time for product to be sent back out to me. Ewizs' ship times in reply are correct but I stand by the original negative review for having to pay return shipping on a defective item.

This review was modified by its author, janzen5, on 2/25/10 12:37 PM.

I tried to order 2 hard drives that were listed in stock on their website. A day later, I went back to look at the product on their website to discover that it had been removed. After emailing their customer service department, I received a prompt response that said that the hard drives were out of stock and that they would cancel my order per my request. How long were they going to wait to tell me the items were out of stock? In this day and age, if you can't keep track of inventory, you shouldn't be an internet retailer of technology products. Stop wasting my time by trying to get me to buy products that you don't have in stock. 5/5 for quick email response. 1/5 for poor business practices: 2/5 overall.

NEVER order from this site.  
 
Ordered a LCD Photo frame as gift for in-laws from this store, never got any notification about order status change until I checked online -- it said my ordered was CANCELED! Asked the customer support, they responded with low stock and couldn't fulfill the order & missed communication to me. will NEVER order from this site again.

I ordered a netbook for my father. Before we ordered it, my husband and I looked over the item online to make sure it was returnable. Since we did not see anything in their online return policy or on the actual invoice stating it was non-refundable, we proceeded with the order. When my father got it, he was unable to see the moniter so we proceeded to ask for a refund and return the netbook. We were then told that all netbooks are nonrefundable. I think that this should be in big bold letters on your website and in your return policy. We did not see it and now are stuck with a computer we don't want. I will never order from them again. The customer service was no help. NEVER AGAIN!  
***thanks for your concern superbiiz but I would seriously consider putting the netbook return policy on your return policy page and definitely on your invoices so that people can really see without question that it's nonrefundable. My husband and I remember looking for this information and we both could not see/find it.

This review was modified by its author, chrismere, on 12/16/09 2:09 PM.

AWFUL CUSTOMER SERVICE. First, I ordered using a coupon code, but I accidentally purchased the wrong brand. So I canceled my order and tried to use the coupon code on the brand that I wanted and it said that I already used the coupon code. I try to contact them to explain the situation and YOU CANNOT CONTACT THEM during the weekend. What kind of BS is that? So, guess what? By the time Monday rolls around, when I CAN contact them the coupon code is EXPIRED and they won't reimburse me.

This is a very bad company with no professional practice. If you read this comment, please do yourself a favor and do not shop with them. I placed an order of iMicro DPF-IM80B 8 inch Digital Photo Frame and received an order confirmation email on 11/28/2009. However, I have not received my order until today. So I went to their website and check my order status. I am shocked that my order was cancelled on 11/30/2009, without notifying me of the order cancellation by phone and email until today (12/12/2009). This makes me wondering if this is a company from the Stone Age, without any modern business sense and knowledge of how to use communication tools. My alternative thinking is that this small company is trying to trick people to go to their website, increasing their popularity. Now, they got it. I will make sure that my family and friends stay away from a company like this.

This review was modified by its author, netshopper1111, on 12/12/09 3:17 PM.

This merchant canceled my order and did not even bother to send an email to let me know. 2 weeks later when the product hadn't arrived I log in to their website and notice, like dozens of others here, that my order has been canceled. I'm enjoying reading their responses where they claim to have emailed customers to let them know. Well, its been 2 weeks since I ordered and I still haven't received an email from them, and I suspect none of the other people have either.

Fraudulently accepted my order for the non-existent digital picture frame, as happened to many other disappointed customers. They obviously had no intention of fulfilling these orders. Just a typical scam to suck in new registrations (emphasis on suck). Will not be back...

Placed an order but never received a shipping notice. Checked back 2 weeks later to find a tracking number and noticed the order was canceled without warning. I never received and e-mail notifying me that they were seemingly out of stock. I now have to find a replacement gift in 2 weeks, plus I missed out on other black friday deals thinking I already made my purchase. Will never purchase from them again.

My order was canceled, and they didn't even send a single email. After over a week, I went to their website and to check the status and it shows canceled.

I orderd iMicro DPF-IM80B 8 inch Digital Photo Frame (Black) on the 28th, then when i went to check the status a week later I see it was Cancelled on the 30th.. They did not even send me a email saying it was cancelled or if there was a problem. Thanks..

This company is very unprofessional. I purchased a Digital Photo Frame on 11/28 from them and received an email confirmation of my order after I paid. Thinking I would see tracking information, I logged in yesterday to check the status of this order only to find that it had been cancelled. Not only have I NOT received a refund yet, they also NEVER contacted to let me know of the cancellation. This company needs to learn that customers will not be happy with the excuse that "we ran out." This is very poor business practice. I will not be shopping here again, and I will be informing my friends and family to stay away as well!

Ordered digital frame. eWiz cancelled it a couple of days later without warning (I only discovered it when I went to their site to track it). Because of this, I was not able to get any other good deals on digital frames during Black Friday since I didn't find out until two days after Cyber Monday. I won't make the mistake to order from them again for anything timely.

Placed an order for a digital frame on 11/28/09. Pay by paypal was accepted. Receiced an email of invoice the same day. Tonight (12/03/09) received a paypal refund email. Checked and found out the order was cancelled today. Receive no cancellation email from Ewiz/SuperBiiz. I will not do any business with this merchant again.

This review was modified by its author, cmh385, on 12/3/09 10:46 PM.