*** UPDATE in chrono order, read through and beware and take care ***
STAY AWAY from this merchant. Like ashirw said, "You'll be sorry".
10/20/2009, I bought an acer 751 from them, BIG MISTAKE.
10/21/2009 10:59am, the netbook arrived at my door, quick!
10/21/2009 PM, I found out the netbook was defective. It froze everytime I opened WinExplorer or TaskManager or even playing Solitaire. I heard the hard-drive grind before one of those crashes.
10/22/2009 Emailed them requesting RMA.
10/26/2009 10:40pm, got RMA and the netbook was on its way back to them.
10/29/2009 9:58am, they received and signed for it.
I waited and waited and waited, not a word from them.
11/13/2009 I filed a dispute with Citi Cards.
11/17/2009 today I called Citi Cards. Citi said no word from merchant.
That's the headache I had to endure from these people. Please God, please don't make me buy their stuff again. Thank you!
I'll let you know how this dispute turns out. But for now, please please please stay away. I am sooooooo sorry I ever landed on their site.
*** UPDATE UPDATE UPDATE ***
11/19/2009 7:27AM PST Just checked my email and they approved my refund request. I'll attach their email in a minute, but just a few words before we (eWiz and I) part ways.
First of all, thanks eWiz for giving my hard earned money back. I apologize for all the harsh words that I used but I won't change the text of what was already sent or submitted.
Now, I really liked the specs on that netbook. I mean 250GB HDD, 2GB RAM, 12-inch screen, white, for 269. Too bad things didn't work out and it had to be a junk netbook. I am spoiled and expect my shopping experience to compare to my local Walmart. For example, over the years, Walmart had accepted ALL of my returns in any condition with no questions asked. I expect this and that's why I spend tens of thousands of dollars there without hesitation.
Anyway, I'm not here to whine anymore. Just wanna say I'm very frugal and expect value for my money.
Take care.
Below is the email from eWiz this morning. I wished I had received more status updates from them.
========================
> From: support <support@superbiiz.com>
> Subject: RMA Item Credit Approved
> To: "support" <support@superbiiz.com>
> Date: Wednesday, November 18, 2009, 6:57 PM
>
> Dear Customer,
>
> Your
> RMA request has been approved. Within 10 days, you will be
> issued a refund on the credit card used to place the order
> on our website. If the purchase was made via
> money order or wire transfer, a check will be mailed to
> your shipping address.
>
> Please
> let us know if you have any other questions or concerns.
> Thank you for your patience.
>
> Thank you,
>
> Best regards,
> SuperBiiz Support
========================
This review was modified by its author, NewEgg626Rating, on
11/19/09 9:43 AM.
