Excellent company to order from. I order products from them several times a month. Out of the 10+ times I've ordered from them, I've only had a problem with one product and they immediately issued a refund.

On my first order they sent out the wrong item, however, the follow up customer service was great. Received the correct item in less then a week, and completed my customer's install. Was also allowed to keep the original, which I was able to use for my own purposes. In addition, a refund was issued for the shipping on the original. Far and away a great experience.

This review was modified by its author, kendallhobs, on 11/10/09 10:14 AM.

Company is great all around, never have yet to have a problem with parts, shipping or communication. Can't reply on customer service for the fact that I have never had to use them.  
 
Just wanted to post this and let everybody know that I have ordered from them many of times and it's always been a great experience and I just wanted to pass this along to you all.  
 

Excellent merchant. Quality product, good selection, awesome prices and great customer service!

I've made many cable purchases from Monoprice and they all have been fantastic. The quality of the cables are top quality, and the prices are unmatched. They ship them usually that day or the next day at the latest if the cables are in-stock. Which they usually are! Great service and a web-site that I will continue coming back to and sending all my friends to for any cable needs.

This was an easy, flawless transaction. I received great quality cables at a low price! They were shipped quickly, and I've had no issues.

awesome product for a awesome price blazing fast shipping overall gret vendor

Order was filled quickly and shipped with good service. I mention that because you can ship to ND and get slow service. Products are all very good quality and as described. No fancy packaging to fight with, just adequate to protect the product. I will order again and recommend them often! Good job!

Outstanding customer service with exceptionally fast delivery. Living in Florida my order was delivered within a few days.

Great prices and quick shipping, even to the East coast. I got 2 HDMI cables and 1 optical cable for less than I would of paid for 1 HDMI cable locally.

Excellent product - Iphone battery; excellent communications; and quick shipping! I'll definitely be a repeat customer.

Excellent price, fast shipping, great customer service. The best place to order audio/video and computer cables online.

I have placed several orders with Monoprice. I have never had any issues. Everything has always arrived in a timely manner as advertised. The quality and the price can not be beat!

Monoprice.com is an excellent company that has fantastic prices and customer service.

Great Prices,excelent comunication after placing order, Fast shipping with tracking number. Highly satisfied with there service and would buy from this company again.