They have good products BUT thier delivery times are the worst I have expierienced. Ordered an order of calbes and switches on Monday and will not recieved until a weeek latter. On the same day and time ordered a NAS drive form buy.com and it was at my office the next day, less than 12 hours from ordering and to add insult buy did not charge for shipping. I really wish monoprice would do something or talk to UPS. They are losing buisness and causing customers to find other suppliers. Mono you should fix this if you do not want your competitors taking away your customers. Still waiting for my order as I write.

Status shows shipped, overniteexpress.com says the tracking # never registered in their system, no phone call from monoprice.com regarding issue.  
Cables were to be drop-shipped to a customer of mine, they never received them. Should have stuck with cat5ecableguy.com as you can call them and speak with a human right away.  
 
Very unhappy customer right now.

I am EXTREMELY disappointed and frustrated withMonoPrice. They caused me a HUGE inconvenience by misrepresenting their stock levels. In addition to this, I placed this order and paid extra for Overnite delivery and they sent me an email telling me it would be delivered today. I received no delivery today, and then they bother to contact me at 3:58 pm to ask me what to do about their frigin stock problem? I now have to go down to a local store and purchase a replacement for their f- up at full retail and kiss any margin I have on this item goodbye. I also need to explain to my client why none of the things I ordered from them were able to get installed because guess what, they didn't send them "Overnite". MonoPrice has royally screwed up!!! I have been purchasing quite a bit from them lately and was planning on structuring some of my operations around using their services. Well they can forget that now. MonoPrice has proven itself to be unreliable and I can't work with that when I am guaranteeing myself to be reliable to my clients.  
 
Great pricing guys but f- up service!

Monoprice may be my favorite online store. Few things frustrate me more than how much brick-and-mortar stores charge for cables and adapters. The markup seems borderline criminal compared to the prices at Monoprice. I've ordered a wide range of products from Monoprice, many of which are Monoprice branded, and I've not had one negative experience throughout. Everything I've ordered has arrived on time and works at least as good as I hoped, if not better. I highly recommend the store for buying anything they sell.

I recently purchased 5 highend HDMI cables from monoprice. I had read many good things about both their products and customer service. Upon installing one of the HDMI cables, it actually made the picture on my HD TV a bit worst. I reinstalled the thinner gauge monoprice cable that came with the Verizon FIOS cable box, and the picture improved. I did this a couple of times to be sure the new cable fit properly. Each time the result was the same.  
 
I requested and RMA number and got an email from Customer Service Rep. Howard Hong. Howard wanted to debate the fact the cables worked and was not inclinded to take the cables back. I explained the situation and he wanted to debate the fact that their cables cannot make a picture worse as the HDMI signal being digital either works or it does not. After a series of 4 emails back and forth with Howard becoming more combative each time, I stated all I wanted to do was return the cables. I had tried one and the others had not been opened. He finally agreed to allow the RMA return. TO add insult to injury, 2 days later I got another very long email from Howard explaining I could not possibly have seen a degradation and included 5 weblinks to prove it.  
 
Howard forgot one factor. Surrounding signal RF interferance and a potential of faulty cable construction on the performance of the cable. But he wanted to prove that he was right and the customer was wrong.  
 
I will not buy from monoprice ever again.

Avoid this company! The product advertised was NOT described correctly and the tech and customer service "live chat" was completely unhelpful and useless. Several email exchanges showed that they were not listening to what went wrong and they (surprise) did not post my honest reivew of the company or product on their website. Beware of their product rankings...they only post what they want you to see. The company encouraged me to waste another 40 bucks on shipping on another product that would take 5 days to get to me (well past me project date). The worst online experience EVER!

Update on Monoprice  
 
Looks like they listened and went back with UPS shipping to Canada (BIG difference in price compared to fed ex rates and all the bologna charges they add on) will try them out one more time hopefully customer service has improved.  
 
 
 
 
ATTENTION CANADA CUSTOMERS BEWARE  
 
Monoprice has changed devlivery carriers from UPS to FED EX which #1 is more expensive and #2 doesnt include ANOTHER $30.00 BILL they hit me with when the packaged arrived at my door.  
 
Customer service didnt respond to 3 OF MY PHONE CALLS ALSO DIDNT SEEN TO REALLY CARE THAT I WAS TICKED OFF ABOUT THESE CHARGES.  
 
MONOPRICE GOT THEIR MONEY THEY ARE HAPPY I LOOSE NOW I WILL NEED TO FIND A NEW CABLE SUPPLIER IN CANADA FOR MY INSTALLATION BUSINESS  
 
this was a good place to purchase cables for the last 2 years NEVER AGAIN WILL I RECOMMEND BUYING ANYTHING FROM MONOPRICE ESPECIALLY IF YOU LIVE IN CANADA. HERE IS THE BREAKDOWN OF MY ORDER.  
 
Subtotal : $73.91  
Shipping & Handling Cost : $42.95  
GRAND TOTAL : $116.86 AMERICAN DOLLARS I PAID THEN WHEN FED EX GOT TO MY HOUSE THEY DEMAND ANOTHER 30 DOLLARS OR YOU DONT GET YOUR PACKAGE.  
 
I GUESS FOR THEM USING FED EX SAVES THEM A COUPLE BUCKS A MONTH BUT WOULD COST US CANADIANS OVER DOUBLE THE PRICE OF THE PRODUCT TO GET IT SHIPPED HERE. NOT WORTH IT AND VERY POOR CUSTOMER SERVICE I RECEIVED.  
 
I JUST REGISTERED A NEW BUSINESS TO START ORDERING MORE SUPPLIES ILL FIND ANOTHER SUPPLIER IN CANADA AND WILL UPDATE HERE WHEN I FIND A GOOD ONE.

This review was modified by its author, alfro68, on 5/4/09 2:27 PM.

I have been shopping with Monoprice for at least a year. Recently I ordered an HDMI cable that did not work. I setup an RMA, which was a hassle, and the replacement cable did not work. Re-RMAing that cable was also a hassle.  

This review was modified by its author, joako, on 4/4/09 11:42 PM.

Not worth it! This company is very difficult to order from. They do not keep sufficient inventory on hand of common items or uncommon items both. It is a first come first serve environment and one's window of opportunity is about 2 nanoseconds. They are constantly out of stock on the majority of items one tries to order. They offer the opportunity of receiving Email alerts when an item comes back into stock, but it does not help because by the time one receives the alert to place the order, the item is gone again even if one places their order immeadiately following the email alert!  
I can not speak to the quality of thier products as I have been trying to place an order for 30 days now and still no success.  
Their customer service is worthless as well.  
If you want to order one piece at a time, can move faster than anyone else and want to pay high shipping costs by doing so than order from this company, but your not saving any money. If you don't like practicing frustration, have a real need for any of these items and want to get something going then you are better off even shopping at an upscale electronics store and paying $100 for your HDMI cable and what have you. At least you stand a chance of actually purchasing and receiving your product in a physical store.

Strong mount. I mounted it with just 4 bolts, 2 in each stud and it's rock solid. I used the lag bolts that came with the kit but I did have to get new washers for the TV side as I was a little worried the screws would pull through the washers because they were a little over sized for the screw heads. I used it as a corner mount and it worked like a charm. Great price and a quality product, I have 2 more showing up today for my other HDTV's. Monoprice rocks!

EDIT/UPDATE:  
Because I wrote this review, I was contacted by Vince, from Monoprice (in less than a couple of hours) about this review.  
 
He apologised for the lack of response, and offered to send me my order overnight with Saturday Delivery (he also said he would credit the original shipping cost and no charge for shipping the replacement. I accepted, of course.  
 
So I have my order (though a week late). I still would have preferred a timely reply to my emails, but this works for me.  
 
I never blamed Monoprice for UPS destroying my order, but after both Monoprice & I were notified by UPS that it was destroyed, I needed to know how long it would take to replace. I was very frustrated that I could not get any info.  
 
I'm glad that Monoprice monitors this site (that's the green chack mark at work), but I don't think it should be the only way for me to get information from them.  
 
They did make up for it with a strong gesture, by getting me my order as fast as possible. So I am changing the rating to "Very Satisfied".  
 
Hopefully they will work towards more timely support email response, I think they will.  
END EDIT/UPDATE  
 
I am a long time customer of MonoPrice, and I will remain one, but...  
 
Over the years I have had to deal with (or try to anyway) their customer support department. Both times with very disappointing results.  
 
I (now) ONLY buy cables from them, and most the time I have no problem with them. BUT, when there is a problem, they fall down HARD.  
This is when the top retailers separate themselves from the pack, by handling the inevitable (though rare) problem. The great vendors handle problems well, the not so great don't.  
Unfortunately Monoprice is not so great.  
 
Like I said, I will still order from them due to their great prices, but I dread any problems.  
 
I'm sure some will read this and still buy from them too, that's fine, just know that they fail in the support department (2 of 2 times for me), and then make an informed decision.  
 
The latest failure:  
 
UPS had a trailer in an accident and my package from monoprice was on it and got destroyed, says so right on the tracking web page. Happened a day before it was due for delivery.  
 
I have been emailing monoprice every day for a week now, asking them to please re-send as soon as they can, (as I have a client waiting for the parts), and to contact me with a estimate of re-shipment.  
 
I've used the "contact us" link, included the order number and tracking link, and explained, briefly, the problem. THEY HAVE NOT ANSWERED A SINGLE EMAIL!!!  
 
So I here I wait, a week after I was supposed to receive my order, without a clue as to when I will actually get it, no contact at all from them (though UPS has contacted them), with multiple ignored emails, asking them for info.  
 
The first problem:  
Was about 2 years ago. I bought an external drive enclosure, and they sent me a used one instead of new (I had bought several of them from newegg previously, so am very familiar with them) the enclosure comes with a sticker that goes on the bottom and covers the mount screws (you put the sticker on after mounting the drive inside) the sticker was already installed, none of the cables were tied and bagged (as usual) and the parts were just thrown in the box.  
I didn't want to mess with it to find out if it worked or not, because I wanted to return it exactly how I received it.  
 
I requested an RMA, and in the email with the RMA # it said it must be in "new & unused" condition. I told them it wasn't when I received it, and that was why I wanted to return it. they completely ignored that and replied with the exact same canned statement, and insisted it was brand new (why would I lie about this?). I gave up and sold it for a loss.  
 
I don't think they sent a used unit to me on purpose, but they did.  
 
I now don't order hardware from them anymore, just cables and simple adapters.  
 
It's a shame, they could be great, but choose not to be.

This review was modified by its author, martmann, on 2/8/09 9:38 AM.

Excellent experience. Ordered 2 6ft HDMI 1.3a cables, a mini-HDMI to HDMI cable (for a Canon camcorder) and a 10 ft USB printer cable. Ordered to our house in South Eastern Ontario (Canada) with the "cheap" USPS Air Mail. Arrived on business day # 6 exactly as ordered. Prices are bar-none excellent, the only gripe is shipping costs....apparently $2 of the $8 S&H went to the "handling" portion as the actual USPS shipping cost was just under $6. No big deal though given the great pricing on these cables.  
 
Highly recommended.

I placed an order last Friday (1/2) that I suspect has not yet shipped. After inquiring as to why UPS still shows "Billing Information Received" when the shipment was to have gone out on 1/6/2009, I received the reply that follows this message about UPS being delayed in updating their systems. My understanding is that UPS' systems update automatically when boxes are scanned, so I am having a hard time buying the explanation I have been given. Nevertheless, I am dissppointed that it seems quite unlikely that I will get my cables before the middle of next week. I have not been disappointed in monoprice before, but I suspect this time I will be. Will update my review when I have more definitive information.  
 
Regards,  
Bill  
 
+++++++  
 
Hello Bill,  
 
Thank you for your email  
 
I am truly sorry that the tracking number is not giving you adequate information.  
 
Currently UPS is experiencing a high volume of orders and they are having a hard time scanning the order once they arrive at the unit.  
 
According to my records, your order shipped out on 1/6/2009.  
 
UPS typically takes 4-5 business days to arrive.  
 
Please contact us if you do not receive your package by the middle of next week.  
 
I sincerely apologize for any inconvenience this may cause you.  
 
Should you have any question, please let me know. Thank you for doing business with us.  
 
Regards,  
 
Customer Service Associate  
 
 
+++++++

$80 for a hdmi male to male cable....now if we were to talk about financial crime, that price is murder....now my buddy who i work with told me he uses monoprice to get al of his cables so i took a look at the site myself...i was very unfamiliar with it and wasnt sure about how secure and legit these deals were...i mean common $4.88 for a 6ft hdmi male to male cable....sounds like a scam..but, i trust the people i work with so i ordered that cable and just got it today 12/26/08 and let me say...I am VERY satisfied....it shipped extremely fast, it was wrapped nice and secure and safe...cable itself looks beautiful it eve comes with protective caps....the real test was when i pugged it in....and let me tell you it made my blue ray look AAAAMMMMAAAAZZZIINGGG i HIGHLY recommend monoprice....and will soon shop there again for an optical sound cable....thank you monoprice  
 
UPDATE: Got the Optical cable in today...BRAVO!!!! monoprice you did it again, unbeatable prices and speedy delivery I will recommend you guys any day.

This review was modified by its author, Livinonedge, on 12/31/08 6:10 PM.

So i've been a customer of monoprice since 2003 and have tons of easily successful orders with them. the most recent before my nightmare was in april and everything was smooth sailing even with a new mailing address. i decided to upgrade my TV to a 50inch pioneer and needed a wall mount so of course i ordered from monoprice. They shipped it to an old address somehow even after serveral orders to the new address that i've been at since november. i contact them about it and get the run around. the item was delivered with a signature confirmation of "front door". they don't know where it is and neither do i. i still have no mount from them and i'm out $93.91 for the mount. i've contacted them numerous times to get this resolved and to date nothing has been done. it's been over a month since i ordered. i expect a lot better from a company like this. i guess i'll have to start ordering from a competitor, maybe they will have better customer service.