I had made a big purchase so that I could set up a office network of 18 computers. It took the 2 weeks that they said it would take and it came right to my door. I set up the network within the week to find that the patch panel I had purchased is a bit flaky.  
Everything came well packaged so I do not blame tigerdirect for this.

It is the first time I bought from tigerdirect, I could have reserched more about it. I bought a video card because of the price is good when MIR factored in. Unfortunately, after almost a month it is defective. By defective, I mean: my two systems both hang with the card, by replacing the card, my two systems work fine. Since I already cut the UPC code, return is toally out of the table and I could only exchange it. Also, I have to buy another one to use its box to ship back my old one.After 5 days waiting, and 10$ shipping fee, I sent back the old one. But they told me it is not defective, and charged me a 15% restocking fee. I don't know how they tested the card and made it work. After all those time and effort put in this purchase, it simply doesn't justify the original little saving from the offer. Not to mention the horrible reputation of their MIR.

When buying from TigerDirect.ca, pray not to get a defective product. If it happens, you're doomed. They will reject all responsibility about it. In my case they decided to credit my account rather than exchange the item and I had to pay all the way: pay to get it to my door and incur the fees to return their junk to the store. So I'll never be fully refunded and at the end of the process, I realized that I lost much time and money to get nothing else than trouble. Maybe the good place to buy a mousepad...

Some people collect stamps. Some people collect hockey cards. Then there's Tigerdirect.ca - they collect Unsatisfied Customers. Just read the reviews here and their abysmal rating. It's not just one or two cranks - it's almost EVERYONE.  
 
My story: Made the big mistake of buying from Tigerdirect before checking the comments here. If I had read and heeded the preponderance of negative experiences related on this site about Tigerdirect and its anti-customer policies, I wouldn't have gotten ripped off, because the order would never have been placed.  
 
Found a Belkin 1250va UPS on their website for $171.99 minus a $50 mail in rebate , with final price of $121.99. To good to be true? It sure was! After receiving the product, which was shipped promptly, I went to d/l the rebate form from the company that handles this for Tigerdirect. Found that the rebate was only for $30 (or "up to $50 if you buy both the 1250va and 1000va units). There was NO MENTION on the website or during the order process of "up to $50" or the fact that you needed to buy *TWO* different UPSs to even qualify for the $50 maximum. I sent an email to Tigerlink.ca and got a brief reply stating, "the rebate offer is for up to 50.00 and nowhere does it state that this rebate offer is exclusively for that amount. Your rebate clam is only for 30.00. There is no hidden Language in this rebate form/offer". Notice the agent for Tigerdirect stated specifically that there is no hidden language in the rebate form/offer. That's because the hidden language was on the Tigerlink.ca website where the order was made from, not the form that came after the fact! Trying to reason with these guys is like nailing jello to a wall. So basically they hook you with the promise of a nice rebate, then after they have your VISA number and the product is on the way, the truth comes out - too late to do anything but appeal to their customer service dept. which in turn just plays the Denial Game. Do yourself a favour and STAY AWAY from these guys. I fell for the lure of a great deal and got conned. If you are reading this now, at least you are armed with the feedback from many buyers about Tigerdirect's dubious business practices and may govern yourself and your hard earned dollars accordingly.  
 
My next mail order experience will probably be with NCIX or one of Tigerdirect's other competitors with much higher ratings (not that having a higher rating than TD's 3.xx is a great acheivement).  
 
Latest e-mail basically states they have "resolved" (read: walked away from) the issue. Absolutely nothing addressing the cold hard facts presented to them in my complaint. So there you have it, the Tigerdirect complaint handling procedure in a nutshell:  
 
Step 1: Deny anything wrong ever happened  
Step 2: Ignore the facts of the matter  
Step 3: Declare resolution without resolving  
 
NB: The item was taken off TD's page shortly after I complained to them, and now TD has put it back up and corrected the Rebate info on their website to reflect the true amount of the rebate on this item. So now thanks to some old fashioned back-peddling, they can claim the info on the website is correct. Didn't think at the time I'd need to do a screen cap.  
 
Subsequent complaint to the SWO BBB didn't help my case much except for yet another complaint on their company report (I think they are shooting for an even 100 complaints by spring).

This review was modified by its author, TIZ68, on 3/2/07 3:36 PM.

I ordered an LG Lightscribe DVD Writer.Usually this is shipped next day but I get email stating this is going to be drop shipped from LG and "NO RETURNS" Well my order was now delayed and arrived Jan 22. I open the box and in it is 2 pieces of sponge on the top and bottom with my writer in between..OPENED no box. I ordered NEW and received an open box.I called but 3 times was on hold for oven an hour each time.The 4th time waited until someone answered YES over an hour again I finally spoke to a CS agent and I got the runaround they wanted to send me a shipping invoice have me print it make arrangements for shipping back and once they receive it then they would reship a new one.Like I was not delayed enough.This did not work for me considering my time was worth way more than the aprox $20.00 REFUND I was looking for.But a no go they would not do anything else.They finaly budeg and offered me the discount on my next order...As if there was going to be another order.Funny considering I have spent between the Canadian and US tigerdirect over $2000.00 in the last 2 to 3 years.I guess my buisness is not worth $20.00. I have no problem giving someone else my $$$$.I hung up with a very bad taste in my mouth I do not like BEING RIPPED OFF.I called back today and yet again over an hour until someone answered.I did not want to speak to the CS agent and demanded the manager.I gave him the same story and NO GO.I said how can I speak to someone higher that can give me the REFUND. He says he is the Canadian Sales Manager and this is the highest.Funny i spoke with the Sales Manager of Canada 2 months ago and his name was Mick not Justin?? I mentioned then to him that I would try and take this furter and I am looking and figured this was a good way to start.DO NOT SHOP TIGER DIRECT...They will eventually RIP YOU OFF  
THANKS

Don't buy. Salesman encouraged purchases, and told of recieving rebates. Rebate company is a sister company, onrebate.com , checking with BBB very low score. nothing but promises. only buy if you don't plan on rebate.been months and only recieved less the half of rebats sent.after lots of promises emails go unanswered now.

This review was modified by its author, WallyEfunk, on 1/24/07 9:41 PM.

you lost me as a customer  
duty on products purchased in Canada??  
impossible to get a hold of by phone or by email  
3 strikes you are out  
i have had several occurrences where i have tried to contact your customer service for different orders or for product info on items i wanted to buy - your service has been poor and slow

Horrible experience with TigerDirect.ca thus far. Purchased 3 items on Dec 13. They went on sale a few days later. 4 phone calls, 8 emails back and forth to try and get a price match of some sort and not have to send them back and re-purchase. Initially was hung up on after a 1 hour wait on the phone. Then, December 20th, was told I would get a credit for the difference but I'm still waiting. Beware of this issue. Also, wait times on the phone before someone answers is from 30minutes to well over 1 hour. I will be shopping online somewhere else from now on.

I've ordered 3 times and have not had one issue with either the product or service provided to me. I've called once when the .ca website was down and the customer service rep. was smart enough to suggest looking at the .com website to at least get an idea of what was available. Great service and products at low prices. I can't think of a better combination.

This was my first and last time ordering from Tigerdirect. One of the two products in the order came in fine. The other, a wireless mouse, was defective. I emailed the company with questions about returns since they were never open during evenings. NEver heard back. Called them to get a return authorization number and was told I would receive an email with one within hours. Never got it.  
 
Then I spent one day trying to call them back - 7 phone calls waiting on average about 15 minutes on hold, and was never served. The whole situation was beyond unacceptable.

Tracking numbers didn't work. Took some time to receive a reply through customer service, although they eventually replied explaining the delay for response was due to the long holiday weekend. The product came a day earlier than expected, though. Was very pleased with that.

Among On-Line reseller serving Canadian customer, I can’t find better reseller who selling computer related product. I browsed other stores listed in this site with very high ratings but some of them not even linked to the store or not in business. I’ve been e-Shopping for my business and personal for long time. This store is the best! Especially I’m impressed with the shopping system, detailed information, pictures and specs. Account/order information is well linked to anywhere I need to know and fast. Search system are well organized and easy and fast to find the item I’m looking for, especially when I don’t know exactly what I’m looking for. No long wait for customer service personnel is good too.

First of all, I would like to point out that many of TD's products include MIR which really sweeten the deals. A lot of users have reported various MIR problems. I am one happy camper that has received no rebate problems. What I am unhappy with is their ridiculous shipping system. Apparently, they weigh scale their purchases for shipping- this is definitly not the case IMO, how can one stick of RAM cost $20 to ship? Their shipping is what kills the best deals on their site. If I lived in Ontario and could pick-up, things would probably be a lot nicer. I also phoned them once regarding my order and though service was mediocre, partly becasue of the people that I thought were snobby. Shipping is decent and I received all the orders I have made with them, exactly 7 days from the day I ordered them (that's 5 business days). Right now though, I'll just stick with NCIX and PM any better TD prices.

This review was modified by its author, lhsonic, on 10/4/06 8:31 PM.

The product is fine. Shipping was fast. The problem lies in their sister company, OnRebate...Tigerdirect makes claims of rebates and then OnRebate jerks people around and doesn't reply to emails. I was supposed to receive a rebate 3-5 business days after being approved...it's been 45 days and I've yet to see my money. I've sent over a dozen emails and have never received a reply. I bought the computer because of the rebate...now it's too late to return the computer. Scam!

Company fraudulently charged my credit card with an unauthorised charge of $10.70 a while after shipping out my order.  
 
Subsequently, they refused to remove me from their catalogue mailing list despite demands to do so.  
 
Additionally, their shipping charges were excessive.