Customer service fucked up!  
 
I ordered HP laser printer from TD as I was pretty loyal to them  
 
After one week printer didn`t arrive and I decide to check status of my order and in result found that they didn`t proceed it and put on hold by some reason. After that I was told that I need to wait 2-5 business day to investigate what`s happened with my order and maybe only after that they will be able to ship it to me.  
 
Well much easier just to go to local Future Shop and get it by the same price but without frustration and pain in the ass.

Seriously incorrect information posted in memory product description. Called them the same day after finding the true specs and they would not cancel order. I have to wait until the package arrives then refuse it. Wait for Tiger Direct to get the package back, wait longer to get my money back.  
Previous order was made on July 30,2009 and the expected delivery date is Aug. 11. VERY poor shipping time IMHO.

Purchased an amBx computer peripheral, total $174. I called next day to cancel order, they said it had already shipped. It did not actually ship for another week, and arrived 2 weeks later, longer than their stated longest shipping time of 8 business days. Rep said policy is to accept returned orders with no charge, but I read later they may add a 15% restock fee. Product was also faulty. Tigerdirect.ca refused to return it saying it has to go back direct to manufacturer - even though they have a "guaranteed 30 day return policy". Filed a BBB complaint, they refused to accept the above facts. Tigerdirect.ca rep Alex Nantel lied to BBB over several issues in the case, BBB accepted his lies with no further investigation and case was closed. Beware!

This is my third order with Tiger Direct and will be my last unless they resolve this problem properly.  
 
Second order was OK but the first was incorrectly described and they would not change the item.  
 
This shipment arrived with the Motorola phone and it's accessories rattling round loose inside a massive box (20" x 16" X 12") containing the three other items (two Logitech keyboards and a Logitech mouse) and a lot of brown paper.  
 
Initial correspondence indicates that they will not replace the phone (this time properly packed)and thus I am having to pay for the packing and shipping of the phone back to them for a refund which is ridiculous as this fault is a result of their poor packaging.  
 
I urgently needed the phone as am moving to the East Coast at the weekend and this ship back, credit, reorder and wait is going to cause a great inconvenience - plus I lose out on having to pay the return packing and shipping charges.  
 
Lastly I now find that they one of the Logitech keyboards supplied is an "open box" item which was not what I paid for.  
 
Not at all satisfied with this company.  

This review was modified by its author, NORMANFORD, on 3/18/09 1:19 AM.

This was the worst experience I ever had... Bought a barebone kit and they charged me 3 times wath I approved on my credit card. They wouldn't admit that they made an error. Will never go back again and I don't recommend to anyone, even my worst ennemy.

Received my computer today, was disapointed when unpacking the front cover on the tower fell off in my hands. All the plastic clips were broken off. Called tiger direct customer services in process of returning for a refund as they no longer have these machines in stock.

The order came in very fast.  
I am very please with the service. I will do business with TigerDirect.ca again.

WELL FOR ME THE WORSE EXPERIENCE I EVER HAD, FIRST I SAW A COMPUTER 1420.00 CDN PRICE, I ORDER IT, THEN TWO DAYS LATER I GOT MY ORDER CANCELED,NOW IN THE WEBSITE THE COMPUTER IS MORE EXPENSIVE BUT AVAILABLE, I THINK THIS IS THE MEANING WHEN YOU SEE AN ARTICLE OFFERED AND PRICED WITH EN ESTIMATED DELIVERING TIME.I CALL TO KNOW THE REASON TO CANCEL MY ORDER:  
1.-THE ITEM IS NOT LONGER AVAILABLE  
BUT WHY IT IS STILL OFFERED IN THE WEBSITE?  
OH IS A MISTAKE  
BUT IF IT IS A MISTAKE WHY NOW IS UPDATED WITH A HIGHER PRICE?  
WELL... IF YOU SEE DELIVERING TIME 7 TO 21 DAYS IT MEANS THE PRODUCT IS NOT AVAILABLE.  
OH VERY HONEST ON YOUR COMPANY TO MANAGE YOUR INFORMATION, CAN I SPEAK WITH A MANAGER?  
NO BUT I CAN OFFER YOU OTHER COMPUTER....  
NO I WANTED THAT ONE THAT IS A NEW GENERATION BUT YOU SAY IS NOT GONNA BE PROVIDED ANYMORE BY YOUR SUPPLIER ETC........  
THEN YOU CAN IMAGINE WHAT A FRUSTRATING EXPERIENCE, AND I GOT SOME MORE INCREDIBLE EXCUSES BY E-MAIL, BUT IT SEEMS LIKE THE PRICE I GOT FIRST WAS NOT HONOURED AS IT SHOULD BE IN A SERIOUS COMPANY... THATS IT

Horrible, horrible experience. Ordered an unlocked cellphone and the first one they sent me was defective (earpiece speaker didn't work). I sent it back and they sent me another cellphone which has an "invalid battery" error and looked dusty (looks used and not brand new at all). I had to send this one back also. The third one worked fine, but now I lost over $40 for shipping back two defective cellphones. I had to fax in the shipping receipts to them to issue me a cheque for reimbursement of the shipping costs. When I received their cheque three weeks later to reimburse shipping costs, it had the incorrect amount on it. Now I have to deal with them again to send me another cheque for the amount remaining for the shipping costs. I strongly reccommend you to avoid Tigerdirect.ca.... what a horrible experience!!!

I placed an order with TigerDirect.ca for a Nokia cell phone. After a few days, I contacted them. They told me it would arrive by Sept. 5. September 6, I phoned them. They said it had been delayed, and that it would arrive by Sept 11. September 12, they said it had been delayed. Sept 15 at 11:00 am they said that the phone would arrive by the 22nd. At 4:00 pm, they sent an e-mail that the order had been canceled. It would seem that their supplier was worthless. After having been strung along for three weeks, I will not use TigerDirect.ca ever again. Great deals are only great deals if they arrive.

I am extremely unsatisfied with my experience after I placed my order.  
I ordered a hard drive from tigerdirect.ca, and when my order arrived, the packing slip contained a line which read "Amt Charged to VI $147.68". That's fine. However, when I got my visa bill, $154.52 was actually charged to my card.  
 
 
I sent customer support an email about this and all I got back was the following:  
"If you look at the packing slip there is no GST added on that is why  
this is not an invoice. By mail you should have received your invoice.  
Regards  
Nicole"  
 
 
I'm not sure who would consider that a reasonable explanation! If you are going to give the customer an official piece of paper with line indicating an amount being charged, then that's the amount that should be charged. I have never before had an experience where two different amounts were given and I should "magically" know that I should just ignore one of them for no apparent reason. This is simply ridiculous!

I've purchased a number of things from TigerDirect.ca and most purchases have ended badly.  
 
Most recently, I purchased a refurbished Gateway laptop from TigerDirect.ca. There were problems with the system from the get go - the system overheats and crashes when i'm using graphics-intensive programs. As well, the DVD drive was buggy from the beginning, and died shortly after the 3-month warranty period expired.  
 
I also purchased 2 new Maxtor 250Gb external hard drives. Seemed like a good deal, worked fine initially, but died within a few months. Both of them. They were sale priced, and now I know why. I couldn't send the drives back for replacement because data can be recovered from dead drives, and I had business information on the drives. So I'm out even more money.  
 
I tried to discuss these issues with customer service at TigerDirect.ca but found the experience pointless and frustrating.  
 
Based on these unresolved negative experiences, I don't expect to make any further purchases from TigerDirect.ca.

I had a sad experience with tigerdirect.ca. It all began with ordering two hard drives to set up a RAID system. After long waiting, I received the drives, but none of them seems to be working. The two representatives I talked to were awful. One told me to call Hitachi to find out whether my computer system is compatible with the hard drives and get verbal confirmation. The other told me that I would be able to get replacement drive in 3 days because they have warehouse in Vancouver. I placed the replacement order and it came in 13 days! By that time, I had to buy additional hard drives from a local store. Now I have to return the replacement hard drive, but found that they did not reimburse me for return shipping for the first return. I was tired with fighting with their representatives and decided to keep the replacement drive. This is so sad.

Purchased from Tiger based on the rebate offer.  
 
The rebate was rejected because the postmark was to late and no UPC code. Yet their own document ions shows the correct postmark and the UPC label.  
 
Will never buy again if I'm counting on the rebate. It's a rip off.

It is the first time I bought from tigerdirect, I could have reserched more about it. I bought a video card because of the price is good when MIR factored in. Unfortunately, after almost a month it is defective. By defective, I mean: my two systems both hang with the card, by replacing the card, my two systems work fine. Since I already cut the UPC code, return is toally out of the table and I could only exchange it. Also, I have to buy another one to use its box to ship back my old one.After 5 days waiting, and 10$ shipping fee, I sent back the old one. But they told me it is not defective, and charged me a 15% restocking fee. I don't know how they tested the card and made it work. After all those time and effort put in this purchase, it simply doesn't justify the original little saving from the offer. Not to mention the horrible reputation of their MIR.