I purchased an Odyssey XG 8 putter April 4th. I am still waiting. I have received 2 phone calls (one late at night) telling me that "as soon as my suppliers ships it to me you will get it." He sent me an XG 6 which duplicates one I already own. This guy has issues that no one person should have. Be very careful.

This is a perfect example of the need to do your homework before buying something online. I bought a set of irons on the BHM site using PayPal only to find out the order didn't go through. When I called, Brian insisted I was not charged and took my credit card number. Big mistake. He said the clubs would ship that week and assured me I would have them by the following week. Now, 3 weeks later, multiple phone calls and several emails, Brian has not received the clubs from his "field rep", but assures me he'll send them "as soon as possible". Based on the other experiences on this site I have little confidence I will get the clubs in the near future. I believe Brian has mental problems and his meds aren't working. He sounds wiped out when you talk to him and his emails are often incoherent. Here's a guy who's trying to run a legitimate business but has no clue what he's doing. I kind of feel sorry for him and I believe he'll end up either bankrupt, in jail or in a mental hospital.  
He has a pending lawsuit with the Illinois Attorney Generals office: http://www.ag.state.il.us/pressroom/2007_12/20071228b.html  
Apparently if they can prove he had intent to defraud, he's liable for $50,000 per occurrence. However he is a perfect candidate for the "insanity defense".  
Update: I finally received the clubs (4 weeks after they were promised). I had already bought them at a local retailer instead. I returned the unopened box via UPS and have confirmation they were received and signed for, but no credit has been issued on my credit card. I sent a complaint to the IL Attny Gnrl's office.  

This review was modified by its author, ZPlunk, on 6/9/08 1:21 PM.

After living this nightmare, dealing with Brian for month and a half, I thought I can't be the only one. I was right. He is a scam artist. Played me for time so when I contacted Paypal was past 45 days. Told me it was on the way and wasn't, told me he had tracking numbers and didn't, I asked numerous times for refund and said I never asked. I was reading my story written by others. I have relation in Chicago who works for high end lawyers and finally threatened him with using them, after reading his reviews and told him I would see him shut down. I contacted Villa Park police and was given a detective who handles these complaints and who is aware of BHM GOLFS pratices. Within hours of telling Brian this and also that I would be on his doorstep in a few weeks as I would be in Chicago, I got a full refund of 349.00. I contacted TaylorMade and asked for REP to contact me as he should not be allowed to represent their product and he was telling me Talormade was not sending the club. I don't believe Brian ever ordered it! STAY ON BRIAN. Have a scence of humor, because he is INSANE! And contact the proper authorities.

Well I am counting my blesssings. I am one of the lucky ones who almost got stung by BHM Golf. I too visited their website and did a little research on this company. I live in Madison WI and the company resides in Villa Park, IL. (Chicago area). The website looked very professional and his prices looked great too. Saved myself $30.00 on a pair of Ecco Shoes. Fortunately, I paid for my items with a credit card thru Paypal (I love this site). It saved this transaction. After I placed my order I got an email confirmation from Brian that said my items would drop ship directly from the factory in 3-5 business days. The email was pleasant and left me contact info on BHM Golf. I waited 2 weeks and no shoes. I shot off an email to Brian and he promptly answered it with a "I'll check it out and get back to you tomorrow". No response from him the next day so I waited another day and shot him another email. Once again a prompt response that they might be on back order and will call the factory and get back to me the following day. Once again, no response so I gave him another day and emailed him to call me at work the next day. Surprise,surprise, no phone call. I finally called him and got a recording from his cell phone to leave my number and he will call me back. Five minutes later I got a phone call from him, showing a restricted number so I could not call him direct. We talked for about 10 minutes and I asked him what was going on with my order? The conversation was a bit strenuous but never escalated to swearing or harsh words. I finally had to tell him to be quiet for 5 minutes and listen to me. I informed him that I was very unsatisfied with this purchase and that he keeps ignoring me. He never followed thru with what he said he was going to do. I proceeded to inform him that I didn't trust him due to all the negative comments and complaints that I had read on these types of sites. I understand that alot of customers can be difficult BUT his lack of enthusiasm about my order scared me into thinking that I was another one of his "scams". He told me that he ordered my shoes on April 3rd and that they were probably on back order. He told me that he would check with his rep and get back to me on Monday. Well thats all I needed to hear. We hung up and went our merry way. However, I still didn't trust him and decided to give him until Monday to get back to me. I stewed about it over the weekend and began investigating him some more. I kept reading more horror stories from other customers on these complaint boards and after reviewing another customer's comments, decided to take matters into my own hands, NOT physically. I called ECCO, the manufacturer, direct on Monday and informed them of my situation. I told them I purchased my Ecco shoes from him and that they were to drop ship them to me. I informed the service rep that Brian ordered my shoes on April 3rd but she could not find my order. She did say that Brian did order shoes from them on April 2nd and 6th but NOT my style. We confirmed the model number of my shoes and said they ran out of my size many months ago and not sure if they will be manufacturing them again or not. She said that if Brian placed the order for my shoes, there would be a back order tracking ID for it but there was not, SO HE NEVER ORDERED MY SHOES. That evening I came home and checked my email but to no avail, nothing from Brian or BHM Golf. That did it for me so I opened up a complaint with PAYPAL. Lucky for me I was within my 45 day window, from when I paid for the items, to file an initial complaint. I informed Brian that enough was enough and to get me an order number and tracking number from ECCO and his shipper and that I was going to contact them both to verify what was shipped and when I would be receiving my items. I did not mention to him that I knew he never ordered my stuff. I was waiting to see if he was going to lie to me or not. That never happened. My final word to him was to cancell my order and refund my money if the items haven't shipped yet. He refunded my payment in full the same night. I think I dodged a bullet only because I filed an initial complaint with PAYPAL and I was still within my 45 days that PAYPAL gives you as a consumer. Had I waited another 2 weeks, I probably would have been making a trip to Villa Park looking for this dude. Maybe he had a change of heart or maybe he knew that I'm only 2 hours away from him, not like most people who live 4-5-6 states away and won't come looking for him. The Villa Park police department know all about this guy and his business unpractices. They say he won't screw local people because they will go after him, but the out of state people can't afford to come after him because they don't have the time nor want to waste anymore money to go after him. I would reccomend staying away from Brian and BHM Golf unless you want the headache dealing with Brian. BUYER BE-VERY-WARE. Good Shopping!!!

I had ordered a fairly hard to find club from this store without reading any of the ratings before hand. After ordering, I did a little searching and found the ratings, and what people had to say about it. I was very disappointed in my lack of planning and research. Calling BHM, I tried to cancel and the person I talked to said the club had already been shipped. That was about 45 minutes after the initial order. So,I waited. I was almost excited to see if the ratings were true, and I would end up with a womens RH driver, instead of my LH fairway wood. I received a tracking number shortly after the purchase. The club showed up on the date promised. I ordered it on a Friday after noon, and it showed up Monday early evening. Not only was the shipping fast, but it was the correct club. The headcover was a little dirty, but the club itself was brand new, and exactly what I had ordered. Maybe I got lucky, or maybe the bad ratings, and lawsuits have turned this place around. I am not going to put all my eggs in one basket, but in the future, if I find what I am looking for here, I might consider another purchase. Thanks

Just wanted to chime in and say I was interested in Brian's site, loved a pair of shoes, ordered them and waited and waited and waited. And waited.  
What an easy transaction! A pair of shoes?!?  
Not until many emails were fired off from my side, a few telephone conversations, (which left me incredulous because of Brian's rudeness and lies), and his NUMEROUS lame excuses did I actually get somewhere with this man. The progress I made was ONLY due in part to me mentioning getting the police involved.  
Brian is clearly unstable and it's very unfortunate that his business practices are so unethical, to say the least, because his website appears to have a lot to offer.  
I have never encountered such a bizarre transaction; hard to believe BHM Golf is still in business.  
No matter how appealing his merchandise looks on his website, it's not worth it.

Ordered on 1/21 and it is now 3/04 and still have not received. We have written several emails and made several calls. If we do not receive this week we will cancel order through PayPal. This vendor has the worst customer service of anyone I've ever dealt with...buyers beware!

Worst internet retailer ever. I was lied to and strung along for close to two months. I tried to cancel the order and was told that it had already been shipped only to find out that the order was shipped weeks after my cancellation request. I had to file a complaint with my credit card to finally get my account creditted after the item was returned. Do yourself a favor and shop somewhere else.

This is the worst experience I have ever had with a online retailer. They are the rudest prople I have ever spoken to. I ordered some golf towels on Jan. 3rd and I never received them. So Icalled their toll free number. The guy told me that they would process it that day. I told him that I even paid extra to had it sent UPS third day delivery. When I asked him to not ship it and refund my money he said that he already processed the order and could not refund my money. He really got angry when I told him that I do not even want to do business with them so i am contacting PayPal to cdomplain and get a refund. After some yelling on his part he finally processed a refund on PayPal. What a horrible experience. DO NOT BUY FROM THIS COMPANY!!!!!

Wow..How do I even start? This Brian guy has some serious SERIOUS issues. All I want is a confirmation and a tracking number and on Monday he tells me it shipped on Fri and on Tues it shipped on Monday. He tells me to email customer service. I do, no response. I call, straight to voicemail. I continue to call Brian throughout the day. I figured he is ignoring me, so I'll make it impossible. It is now Wed. and I called him multiple times today. A few where I was put on hold a very long time or just hung up on. When I did get to talk to him he told me I was driving him crazy, started cussing and telling me to have a Merry ****** Christams and so forth. I told him he needed mental help and about the reviews I seen online. He assured me my damn product has shipped and then he starts screaming and screaming like a crazy loon!! OMG What the hell is going on? I felt the need to almost console him. One redeming fact was that after the screaming fit, he said he would have the tracking number...after hanging up he called back to apologize for getting upset. So, I will give him a couple of hours more before I start calling again. I don't care what he does or says. I'm getting my damn gift and it better be in time for Christmas. At least it's being drop shipped from another location! Please stay away from this nutcase. He is stressed and needs help.

NIGHTMARE SELLER! I ordered a golf bag from them in November, my card has been charged since that date and they said it should ship in 48 hours - it is now 3 weeks later and after 8 attempts to get info (phone & email), I never got the bag. I have disputed the charge with my credit card company and filed a complaint with the better business bureau. The guy blatantly lied and said he was looking right at the bag and would ship it out in the next few days, then the next time I called he said I must've misunderstood and it was on order. Then I spoke with a woman who said she'd get back to me and never did. Now I had to pay to overnight it from a more reputable store because they won't even answer the phone or emails anymore. I ordered shoes from them that took almost a month but at least THEY got there. It's not worth the $5-$10 that you think you're saving by going to BHM. So frustrating - beware!!!

This review was modified by its author, coleynyc, on 12/18/07 3:26 PM.

1st order from BHM in 2006 went smooth. Therefore made this order which became a nightmare and only resolved last week. Ordered golf shoes and balls in Mar 07. Shoes shipped to wrong address. Balls shipped OK. Advised Brian - he arranged to ship the shoes from Fla to Ariz. So far so good. However upon arrival my son discovered they were the wrong size. Went downhill from there. Brian wouldn't ship correct shoes - finally my son paid to return them. Brian signed for them on 21 Aug 07 but refused to refund the money. This went on from then till Nov when Brian finally agreed to sent me golf balls of equal value (4 dozen) then sent only three. Did get the 4th dozen last week. First of all - even with the good prices - I would not order from BHM again. Not worth the probable hassle. Should a problem arise - immediately try to get a refund thru Paypal and or credit card company. Next contact Brian and set suspenses and let him know you mean business. If no success contact the National White collar Crime center, the FBI, the Chicago BBB, Villa Park Police Department and others you may find out about. Addresses, web sites, phone numbers are in other review of BHM on this site.  
Best advice: always check out who you're buying from - this site is great and avoid problem merchants.

I was mad at my recent experience with BHM Golf so I google searched and found this website. I ordered golf balls from them on Nov. 15th and by Dec. 10th they still had not been shipped so emailed them and they told me I had to order at least 3 dozen, even though that was not said anywhere on the website. Then I kept dealing with them and they were rude through the entire process. I am currently trying to get a refund back from them. Lets see if they will actually do that.

Long story short. If you want more details just ask and I'll send the whole story but this is when I started recording my conversation with Brian the owner of BHM golf LLC. This was our second converstation. The first was much the same before he hung up on me. At this point he has tried to get PayPal on the phone in a 3-way conversation.  
 
BHM- “Verify what you have.”  
ME- “Verify what.”  
BHm- Verify your account or whatever.  
ME- I have to give my password and all that?  
BHM- It’s on your f***ing phone I can’t do anything.  
ME- I guess I’m not understanding.  
BHM- You have to give paypal your f***ing information.  
ME- I’m not going to give my information over a 3 way phone call with you on the line.  
BHM- You have to give them your f***ing information.  
ME- “I guess you don’t understand. I’m not going to….”  
BHM- “Do you want to talk to paypal or are you F***ing wasting more of my F***ing time? Just like you did the last F***ing 20 minutes? You’re a F***ing pencil neck geek that’s what you are.  
ME- “Yes I know I’m a pencil neck geek but I was just calling back to make sure that I…  
BHM- “Say goodbye….say goodbye…  
Me- “I was calling back….  
BHM- “Say goodbye…say goodbye…  
ME- “I was just calling back to make sure that I got my refund. And I, I,….”  
BHM- “Say goodbye…  
ME- “And I guess you have gotten hostile.  
BHM- “I guess paypal just said goodbye because you f***ing wouldn’t do anything. You just told me to call and you wasted more f***ing time. How’s that?”  
ME- No, You said that you were going to get paypal on.  
BHM- “What?”  
ME- “You said that you were going to get paypal on.”  
BHM- “I’m not f**ing doing it. You have to give the information I told you.  
ME- But I’m not going to give my information.  
BHM- “A pencil neck geek that’s what you are.  
ME- “I’m not going to give my information to paypal over a 3-way call because you will have my information.  
BHM- “I…you know what you don’t have to give any information because it’s through the f***ing phone. And you know what all you’re doin’ is asking them if you got a refund and you don’t have to f**ing verify anything. Do you think I’m going to give you my information? HELL F***ing NO.  
ME- No, I don’t want your information.  
BHM- No, you’re not getting f***ing anything because I don’t f***ing trust you.  
ME- OK  
BHM- I don’t f***ing trust you. You already have an email that the money has been refunded.  
ME- “Well…..”  
BHM- “Do you think I f***ing trust you. I don’t trust you more than I can f***ing throw you.  
ME- “The first one looked….  
BHM- “OH, you got me soooo f***ing pissed off that I’m ready to drive….  
ME- “Ok the first email from paypal had their information and all of that on there and the second one had….the second one was just sort of….  
BHM- “Ya, you know what  
ME- “Yes?”  
BHM- “Guess what?”  
ME- “Yes?”  
BHM- “It’s from paypal. It was refunded. Just like when you got a f***ing email that you paid me $349 I clicked on the link in my account. Just like you know paypal and it said f***ing refund and I refunded it because you said that you didn’t want it.  
ME- “OK.”  
BHM- “And you went and you f***ing said….Fine go ahead go and call your f***ing credit card company. It will hurt your f***ing credit too.”  
ME- “NO, I…  
BHM- “No because you’re a f***ing person that won’t f***ing resolve it with individuals. You go to f***ing somebody else to resolve it.”  
ME- “No, I was trying to resolve this with you.”  
BHM- “That is exactly what it is. You know what? You just f***ed somebody and I just want to let you know that.”  
ME- “No, that’s…That’s why I called I wanted to resolve it with you.  
BHM- “You know what you just f***ed someone. I was willing to f***ing give you $30 off because I already f***ing ordered it. And you said, “It’s Sunday night it can’t be f***ing ordered” well sir yes it is because I order everything via email. When I f***ing place orders via PO by email. You should know f***ing by UPS that they work electronically. You should know by f***ing if you really work for UPS.  
ME- “Someone has to take the package…  
BHM-“UPS is a central f***ing office because everythings done electronically.  
ME- “Yes, but someone has to pick the parcel give it a shipping label and only then is it picked up by UPS.  
BHM- “Guess what Sir…everythings done by electronics and it all goes in the process. You know what that process is already ordered. Ya, you know that unit is already ordered and if you get that unit I will sue you if you don’t return it.  
ME- “So are robots going to…”  
BHM- “I don’t have you card. I don’t have your charge…I don’t have your number. I refunded the transaction but I still have your address.  
ME- “OK.”  
BHM- “I can still sue.”  
ME- “That’s fine.”  
BHM- “And that’s what I’ll do.”  
ME- “I….I’m glad that you have my information. That’s…that’s good. Uh, I can give it to you again if you don’t.”  
BHM- “Ya, ya, you can call me back at this other number…630-279-7505. You can call me back at that number…goodbye.  
 
Anyway, he called me back again when I did not call him back…more swearing and name calling. I then told him that I recorded our previous conversation. He said it f***ing illegal to record conversations. Swears somemore then hangs up. He has now called back several times apologizing to me. He has offered the product at cost. I read the reviews and knew what was coming when I asked for the refund. I did call paypal and my credit card company and he did refund my payment.  
 
I think everyone should this as often as possible...Invite some friends over for a few beers. Order the cheapest product on his website like a bag of tees or a glove, whatever. Drink a few beers with your friends then call and cancel your order using speaker phone. His antics could be the nights entertainment. If you don't get the refund you're out $10 but your friends will get hours of entertainment listening to him go on and on. Trust me it’s funny.  
 
Tier23

DON'T BUY FROM BHM GOLF!!! I ordered TaylorMade clubs on Oct. 24, 2007. BHM processed my payment immediately and sent an e-mail saying that the clubs would ship by Nov. 7th. After receiving no notice that my clubs shipped, on the evening of the 7th, I e-mailed Brian to check the status of my order. He e-mailed back, saying that he would call me. Or course, he didn't call, so I called him. He was curt, saying that he sent an e-mail (to whom, I don't know) and that he would let me know when he found out something.  
 
After reading reviews on BHM Golf (research that I should have done before I ordered) I realized that I was probably Brian's newest victim. On Nov. 10th I e-mailed Brian to request that he cancel my order and issue a refund. On the 12th I received from BHM a copy of my invoice stamped paid. I e-mailed BHM, reminding them that I had cancelled my order and requested a refund. On Nov. 13th I receive an e-mail stating "refund issued". By the 16th, when no refund appeared in my account, I e-mailed Brian. He replied, saying that it could take 1-2 weeks to appear in my account (we all know that's crap). I replied, expressing my doubt, but he insisted that a refund had been issued.  
 
After I threatened to file a dispute with PayPal, Brian called me on the 19th, first telling me that my order had shipped, then he told me that my order was on back order. I reminded him that I had canceled my order over a week ago and that he had already told me a number of times that he refunded my money. I contacted PayPal to file a dispute. Brian quickly resonded to PayPal, informing them that he had issued a refund. Armed with this false information, PayPal considers the matter to be fully investigated and they promtly closed my dispute. By the way, there is still no credit in my account. The only deal that you will get from BHM Golf is a bum deal.

This review was modified by its author, missile13, on 11/21/07 10:15 PM.