I'm not surprised to hear the comments. I would rate my service as fair. Bottom line I received the product I ordered for the price I ordered it within a reasonable amount of time. However, it was a bit of a hassle. I put in a web order and two days later I get an email saying my order was on hold and to call "Pete". So I call Pete and the superficial reason for the call was to verify my order. I suspect the real reason was to get the opportunity sell me the accessories. I expected this and politely declined. Pete was not overly forceful. To their credit Inoax still shipped the product even though I didn't buy any accessories. Then I called later to try to get a tracking number. Three phone calls later (and a bad UPS traking number) we were told to call DLX shipping. We did and we found to our surpise the product was coming that afternoon! I think the shipping fiasco was more incompetience than malice (their "system" was down several times). The sony HC40 came sealed with a manual and matching serial number and works great (no funny business). I think there are better options. If you do still decide to order, save yourself some time and just call directly and ask for a tracking number up front.

Ordered online. Last 3 verification number of credit card wasn't requested. A Representative left a message on my cell the next day, asking me to call in for confirmation.  
 
The wait for calling in was around 3-10 minutes (because I was not willing to wait so I hung up). I was put on hold multiple times with no indication that any representative would answer my call soon. I called back in a few times, found that if I go through another department (not customer service) and ask directly for the name of the person who asked me to call in, I could get served quicker.  
 
Anyway, the Rep tried really really hard to sell me stuffs. I knew that from reading these reviews, so I just politely said no. He tried to sell me least 4-5 different products. I also kept a smiling tone of voice, thanking the Rep for his enthusiasm (there is no harm from doing this. It only takes about 3-5 minutes of your time).  
 
Order, Nikon Coolpix 5700, was ordered on Thursday. Called in on Friday. Order arrived on Monday. Very quick. New condition.  
 
Bottom Line:  
 
- Delivery: FAST (1-2 business days). Possibly, might have to do with my being polite to the Rep.  
 
- Customer service: Fair, or not good. I'd prefer not to receive the extra advertisements of other products. This is the Company's poor service. I don't blame the Representative. The wait on the phone was frustrating.  
 
- Shop again: Yes. Cheap price with reasonable service > More expensive price with great service > Cheapest price ($100 lower = scam) with horrible service

This review was modified by its author, User425, on 5/21/04 2:28 PM.

Bought a Sony Video Camera HC65. Good price. Fast delivery. Delivered as promised. Sales person did not rush me for any additional accessories.

I read some reviews on cnet.com and decided that Sony's DCR-TRV950 was the camcorder for me.  
 
I looked at where to buy one and inoax.com was the cheapest of the stores who said they had the DCR-TRV950 in stock so I placed the order. I filled in my credit card number and asked to have the product shipped to the same address as my credit card billing address.  
 
Next day "Micky" called to sell me an additionaly battery (he lied about how long the battery that came with the camera would last), he wanted to sell me a UV-filter, he wanted to sell me an additional warranty - regular price $399 - mine for $299. When I declined, "Micky" dropped the price to $199. When I declined that he dropped the price to $149 and finally $140. I went to there web site to read about this warranty but it all seamed very vague to me so I called "Micky" back to decline the "discounted" "warranty".  
 
A couple of days later I recieved an email from inoax.com saying that they needed a photocopy of both sides of my credit card and my drivers license for any order over $2000.00. That was odd since my order was under $2000.00.  
I called "Micky" and was told that no they needed a photocopy for orders over $1000.00 - the email was wrong.  
 
I went down to Kinkos and photocopied my credit card and drivers license and faxed it to the number provided.  
 
Next day I recieved an email saying that they still needed the fax.  
 
I went back to Kinkos (I had sherdded the original photocopies) and made new copies and faxed them again.  
 
Next day I called to see if my order was being processed. After sitting on hold for over an hour "Micky" said they still needed my fax. I asked to speak to a manager and "Moses" told me that the DCR-TRV950 had been end of lifed. This I knew to be untrue. The DCR-TRV950 was a new model. Then "Moses" said that they were out of stock. He said that was why they were stalling me - but their website still says they were in stock.  
 
That's when I noticed that the price on their website had jumpped $210 since I placed my order and things started to make sense. Now I understand why "Micky" and "Moses" were both so willing to let me cancel the order.  
 
I had a friend call their number to place an order over the telephone. She asked if there was a DCR-TRV950 in stock and how soon could it be shipped. They checked and told her that there were four (4) in stock and that one could be shipped that day. I picked up the telephone and gave my order number and asked if one could be shipped to me and was told no - since I had not faxed the fax which I had sent twice. (My friend was never asked for a fax).  
 
I called customer support and "Elana" told me my fax had in fact arrived but they were out of stock and she was more than willing to cancel my order for me since she didn't know when they would be able to get one in stock.  
 
They still have not shipped my camcorder and their website still says that they have DCR-TRV950s in stock.  
 
My conclusion is that some online retailer (InoaX being one of them) claim to have product in stock when what the mean is that they think their Asian distributer may have one. The price they post is best case estimate given that the distributer's price may vary and the fluctuatations in the value of the dollar. When you place an order they get the real price and if the deal doesn't work in their favor they augment their profit by  
(a) selling you additional crap at grossly inflated prices,  
(b) selling you a worthless warrenty - given how much InoaX lie, only a raving lunatic would purchase their very vague "warranty",  
(c) overcharging on shipping and "insurance" - this appears to be a favorite of Abe's of Maine,  
(d) saying the product is only available as part of the "premium" package, the "professional", the "platimum plus" package or some other package which often includes nothing more than a firewire or USB cable and a vinyl baggie - how 5starelectronics work  
or (e) have you cancel the order and order it later at a higher price.  
 
You can pay for express shipping, but that is express shipping from Asia to Brooklyn and then from Brooklyn to you.  
 
I never did get the camcorder I ordered from InoaX.

This review was modified by its author, diarmuid, on 5/3/04 2:23 PM.

They are liars!!!!!!!!!!!!  
Ordered Nikon SB-80DX flash. Called them to make sure they have it in stock and was told, that they did have it. Received the wrong item in almost a month Nikon Speedlight SB-800 Flash.  
They are liars!!!!!!!!!!!!  
They are liars!!!!!!!!!!!!  

Inoax provided the worst customer service I have ever received. Not only were they rude, but they were dishonest and refused to acknowledge any responsibility for messing up my order. They kept me on hold for over 10 minutes two different times. And never waited for my answer when asking if I could be put on hold.  
 
I attempted to order a digital camera, which they advertised as having in stock. The sales rep was argumentative and lied about the expected life of the battery in hopes that I would buy additional batteries. I have previous experience with the model I was attempting to purchase and already knew of its capabilities. The sales rep claimed the batteries life was 40% of what it actually is.  
 
I ordered the camera, but it did not arrive within the expected shipping window. I then called the company only to wait on hold for 15 minutes. I eventually spoke to someone in customer service who never explained the problem but transferred me to a sales rep who then informed me that the camera was not in stock and they wouldn't be getting any more. Inoax never contacted me to inform me of this until I made the phone call 6 days after the order was placed. The sales rep then offered to sell me a different model for 150 dollars more. They also argued that they were not responsible for messing up the order because they had sent me an e-mail explaining the problem. The e-mail arrived after I talked to the person in customer service while I was still talking to the sales rep. That would make this the second blatant lie in this story. But this is the paraphrased version (despite being a few paragraphs); the real story includes two other lies including being deceptive about prices.  
 
But you should get the point by now. Inoax was deceptive, dishonest, irresponsible, and unethical. I will never attempt to purchase anything from them again, and will warn all of my friends against shopping there.

I placed my order a week ago for a Fujifilm Finepix S5000, and they never called me to "confirm" my order. Every time I tried calling the customer service, they were either closed or I was put on hold for too long. They told me they could only ship to my old address (what a pain). The guy confirming my order did numerous times to try and sell me additional products, and i ended up getting a 64MB card for the camera since it only came with a 16MB card. My over-all shopping experience was mediocre, and I wouldn't buy with them again.

I ordered a Nikon 8700 from these folks. I was nervous after seeing some bad posts about them. But their price was much better than the average shop. The order was placed on Tue and arrived on Fri.  
 
They are not that easy to work with. Placing a web order basically sits until they call you or you call them. They have to 'confirm' your order. A 'confirm' means time to sell you memory and other accessories. I wanted only the camera and no extra warrenty. I won't say it was hard sell more like a medium. So my order was confirmed and shipped in two days.  
 
What I think these guys need to do to improve their ratings is provide a more automated ordering system that would email you a tracking number and process status.  
 

VERY GOOD PRICE ON ITEM ORDERED. FAST DELIVERY. EASY TO ORDER ON LINE

Took 3 days for order to be processed and then confirmed with a phone call trying to sell me more items. Order was not shipped complete and still have not received the complete order. Close to impossible to talk with company and next to impossible to return anything. They require a phone call, then they email you a form you need to fqx to them, and you then wait for a return fax with the return number. Still waiting 5 days later. Phone calls go unaswered during businees hours. Be forewarned.

Excellent had the item exactley when they stated it would be here and it is exactley what I ordered. Thanks!!!!!!

Three words sum it up: Fake Tracking Number.  
Placed an order for a Canon Optura 10 on Dec. 5th. After phone call for high-pressure sales tactics trying to sell me accesories, warranty, etc., told me numerous times that it would ship today/tomorrow, but would never give tracking number. After two weeks, finally gave me a tracking number, but it was fake. Seventeen days, several phone calls and gray hairs later, I finally came to my senses and canceled the order. NEVER TRUST THESE LYING CHEATS WITH ANYTHING.

I ordered an Olympus digital camera from inoax.com on December 3rd, 2003. The transaction went normal and they did have one of the best prices. However, when I called to check on my order I was offered a $99 special; a 3 year service contract, rechargeable battery, Mini Tripod, lens cleaning kit, carrying case, and $40 certificate good at their web site.  
 
I was not interested in their offer, however with the $40 certificate it did make it a reasonable offer. When I received the order there was no $40 certificate so I called them. Only after I called did anyone mention that the $40 certificate was really just a rebate form from Olympus (which I had already obtained from Olympus directly).  
 
Their (inoax.com) sales person intentionally misrepresented what was in the $99 special just to make the sale. They denied my claims that the sale person made it sound like the $40 certificate was from inoax.com and not just a rebate from Olympus. Not a good sales practice. They refused to offer any satisfaction other then for me to return every thing, including the camera.  
 
 

I (tried to) bought a Minolta Dimage Xt on their website on the 7th of December. On the 12th, I received an email saying my ordre had been canceled. I never canceled it. So I called them, and a (stupid) guy just told me my order was "out of the system", and that there was nothing he could do about it. Then he asked me if I wanted any accessory with it, I refused, so he just hang up ... Don't go there, you'll waste your time.

I purchased a Sony Cybershot DSC-P92 ($349 + $17.95 shipping) with them in September. First I hesitated, since I heard about these companies in Brooklyn, lowest prices but then extremely high shipping costs and/or accessories/warranties, or even worse things like billing without delivering and so. But in fact, the whole thing went through pretty good. I ordered, and two days later got a call from a sales person. He wanted me to purchase an additional warranty, talking something about manufacturer warranty not valid or so (didn't quite understand), and things like memory stick and other accessories. I eventually told him that the camera's a gift so I really don't want anything else. He accepted and confirmed the order. Then I had to refuse another time (shipping method this time), since it really wasn't urgent and $17.95 is already quite expensive, imho. But that was no problem either. I got a confirmation e-mail after that, and two(!) days later I already received the camera, although I had the cheapest shipping method.