Ordered online. Last 3 verification number of credit card wasn't requested. A Representative left a message on my cell the next day, asking me to call in for confirmation.
The wait for calling in was around 3-10 minutes (because I was not willing to wait so I hung up). I was put on hold multiple times with no indication that any representative would answer my call soon. I called back in a few times, found that if I go through another department (not customer service) and ask directly for the name of the person who asked me to call in, I could get served quicker.
Anyway, the Rep tried really really hard to sell me stuffs. I knew that from reading these reviews, so I just politely said no. He tried to sell me least 4-5 different products. I also kept a smiling tone of voice, thanking the Rep for his enthusiasm (there is no harm from doing this. It only takes about 3-5 minutes of your time).
Order, Nikon Coolpix 5700, was ordered on Thursday. Called in on Friday. Order arrived on Monday. Very quick. New condition.
Bottom Line:
- Delivery: FAST (1-2 business days). Possibly, might have to do with my being polite to the Rep.
- Customer service: Fair, or not good. I'd prefer not to receive the extra advertisements of other products. This is the Company's poor service. I don't blame the Representative. The wait on the phone was frustrating.
- Shop again: Yes. Cheap price with reasonable service > More expensive price with great service > Cheapest price ($100 lower = scam) with horrible service
This review was modified by its author, User425, on
5/21/04 2:28 PM.