Overall, I had a good experience with Play-Asia. There were a few shipping issues, but I received my products within 1 day of each other. I'm really happy with my purchases and I'm eager to buy a new game!
I paid for my order the day it came out (April 17th) and it shipped Fri in the US from HK, I got it Monday 4/20. TALK ABOUT SPEEDY SERVICE!!! Thank you Play-Asia for the Fastest Delivery I have ever received!
I never have had any problems with the 10+ orders I've completed with Play-Asia. I trust them and their judgment over many import sites. They have amazing deals and I enjoy visiting on a regular basis to see what deals they have have.
I feel the need to make this post because I've read a few of the negative positing about customer service and comprehension. Maybe I'm a little more understanding, but you are dealing with people from a different country and you have to expect hicups every now and then.
Just remember this, when something is done well that makes you happy you might tell 4 people. When something is done wrong you will tell 12. It's amazing that Play-Asia has such a high rating here. People much rather complain than take time to praise like this. I recommend everyone deal with these guys.
I placed an order for this popular 'High School Of The Dead Non Scale Pre-Painted PVC Figure: Busujima Saeko' back in early December (a full 2 months before it was released) and it was not until recently that play-asia has informed me via e-mail that the order was cancelled because it was sold out. I am angry because of a few reasons. First of all it originally said on the site it will be released in February. February comes and goes then it got delayed till March (on the site it said March 2009 release) then it got delayed till April then comes middle of April they cancelled my order. Whatever you read on their site about your order is generally confirmed if you preorder is NOT AT ALL accurate. I'm really mad because had they been more forthcoming with their supplies (or in this case lack of) issue, I could have ordered from another company but because they stalled so long I can no longer buy from other companies because they became out of stock already. This is unacceptable because if they didn't have stock they could've told me back in early February (it was released by other companies already at that time) instead of stalling till 2 weeks ago to tell me sorry we've cancelled your order. Now I cannot buy this item anymore thanks to all the stalling. I read some of the other customers' review about problems with preorders so if you guys have any doubt as to my situation just read other reviews. Your preorder guarantee is MEANINGLESS. Now I'm going to have to order with another company and theres a good chance that it is too late for me to get this item. :(
I have decided to place my order with another company at the moment seeing how stock replenishing from them in the near future seems unlikely.
This review was modified by its author, Iluvgillian, on
4/19/09 8:09 PM.
I've bought numerous items from here; various games, collectors' items, the largest item being a PS3 bundle and I've never once had an issue with them. On the times I have had to contact them with queries they've responded promptly and succinctly. I could not recommend PlayAsia enough.
i really love this shopping site. I can buy the game guide which is hard to find here. But a big problem is play asia always giving you a guide with little damage, in collecter view, i hate this. My little big planet guide have the cover damage and my star ocean guide also have little damage on its side. I have brought 3 guides from that site, but 2 out of 3 have damaged, i feel so dispointd on it.
Afer a number of purchases and a general good experience I am thoroughly dissappointed with play-asia's order splitting policy. I originally ordered RB2 and the guitar - using UPS for shipping as it is a large item. After a number of weeks was told that the guitar was on backorder and the game would be shipped by itself with the postage split. I was charged $15.40 US for postage for the game only to Australia and given no option to send by economy (usually $3). Now I've cancelled the guitar since it is now over 2 months since I ordered I'm out of pocket for this ridiculous postage cost. Tried to explain the situation to play-asia over email and was dismissed - "The game has already been shipped by UPS. This fact cannot be changed." - couldn't believe it - no offer of a coupon compensation or a simple apology. Very poor customer service and I would recommend not buying from this retailer if you have a multiple item order when one or more items aren't in stock. I myself will not be ordering through them again.
I was expecting a fast reply from the site and also quick shipping. They took about four days to reply to my order, which was nonsense compared to all those fast one-day replies and whatever that I heard, and I'm still waiting for it to be shipped(supposedly today). When I contacted them and queried if they were still preparing to ship my order or have already shipped it(because it was supposed to be shipped today, but the order status was preparing order). And now they told me that they have problems restocking the order. Shouldn't that have been mentioned on the page of which product I ordered? And the product's page still isn't mentioning it... I think we have a communication problem some where here.
I am very disappointed with Play-Asia, they used to be pretty good, now sadly they are like many other online retailers and send you whatever they feel like and in whatever condition they feel like sending, once they have your money a return or refund is like a lottery depending on who replies to your email.
I purchaed an item and as a games collector I was not happy that it was damaged, so I returned it registered post over a month ago, only to be told last week when I emailed them to be patient they would get back to me.
I do not see them getting back to me and now have nothing to show for it no refund and no game.
Save yourself the hassle and buy close to home where you can see the product and be happy with it.
I've bought many many stuff from Play-Asia, their service standard is excellent! Most importantly they have all the extremely rare goodies on the market that's so hard to get! Also every time you buy from them you get discount for the next purchase, great job!
My problem with the broken casing has been resolve quickly by Play-Asia customer service team. They even compensate a new game for me as apologise the mistake caused. This is the best online shopping experience I have ever had. Highly recommended for online shopping satisfaction.
This review was modified by its author, chunseonglee, on
6/24/09 12:58 AM.
Sorry if my English is not very good.
For my first purchase in this store I am very pleased with the treatment and the Play-Asia service, before I did not trust much to ask for an article to a country abroad, far more than an online store, but I've become convinced the seriousness and speed with which they serve their customers, I recommend buying a lot and I will follow you. Thanks and best regards from Mexico
a great service - filled and shipped the order very promptly. However, one annoying feature that is lacking on their website is the ability to sort by price, title, etc...please look into implementing this feature - especially sorting by price!
I've been purchasing everything from limited edition consoles to bags of sweets from Play-Asia for years now and never had a problem - customer service have always been quicj to respond, prices are competitive and items are always shipped quickly. I couldn't ask for more!
