| Tape Resources Customer Reviews - Page 8 |
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10/20/09 3:17 PM
The very best provider I have found for media, DVD publishers, and ink. I have bought from them for a year, and I wholeheartedly recommend them.
Tape Resources has:
1) Incredible customer service - Reps are knowledgeable and enthusiastic. I went on a quest to find good quality glossy, printable dual-layer DVDs for my company - a rare product that is s... Read MoreThe very best provider I have found for media, DVD publishers, and ink. I have bought from them for a year, and I wholeheartedly recommend them.
Tape Resources has:
1) Incredible customer service - Reps are knowledgeable and enthusiastic. I went on a quest to find good quality glossy, printable dual-layer DVDs for my company - a rare product that is seldom offered by US resellers. I called Tape Resources to ask about them, even though I knew they didn't carry them, and they said they would ask around. Within two hours they called back to say they had special-ordered them from a supplier, and I received them a few days later. Even though it was a special order, they gave me a discount for buying in quantity!
2) Stands by their products - When a DVD publisher they sent me arrived DOA due to a missing part, they immediately sent a prepaid container so I could ship it to the manufacturer, and sent me a replacement at no charge.
3) Good catalog and good prices - They're not a bargain reseller, but they generally come in just under market prices and always give discounts for large orders.
4) Responsible and quick shipping - Cake boxes of disks always arrive well-packed and in good shape even though they are fragile. Shipping is cheap for large shipments and a bit expensive for lightweight ones, so it evens out. And shipping is always prompt. If there are any problems with an order, they will contact you proactively and keep you updated.
5) No-pressure sales - Even though customer support is very proactive and communicative, they have never tried to up-sell me or suggest additional purchases. I've never received a scrap of advertising from them. Their quality products and service speak entirely for themselves!
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2/17/05 2:28 PM
As a business professional I've dealt with Tape Resources for several years.
Their professional, friendly and efficient service is the best I've ever experienced professionally or personally.
ALL their personnel are delightful to work with, and go the extra mile to assist a customer, regardless of the amount one spends.
I use this company as a benchmark against other vendors and retailers.
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2/7/05 3:40 PM
Prices are generally good. Online line ordering is a breeze. Shipping and delivery times are outstanding. Thank you, Tape Resources.
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1/18/05 11:02 PM
NO problem as usual... fast, good deal... plus they always include some M$M's This review was modified by its author, rkschafer, on
1/19/05 12:01 AM.
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12/15/04 2:39 AM
easy site, fast shipping as always, lowest prices, great service, excellent order tracking
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12/12/04 5:40 PM
Purchase went as well as any I've ever made anywhere. They even included a little gift to welcome me as a new customer. I would definitely recommend them very highly.
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11/19/04 7:14 PM
Great service, great price, excellent delivery and prompt e-mail confirmations. Never any surprises, which is nice. They are my first choice when ordering tape & media, which I do qutie a bit of. In the past, I've had a couple of damaged shipments of vhs stock, but it most certainly was UPS's fault, not Tape Resources. Tape Resources gave me credit over the phone for damaged stock, and sent out courtesy replacements as well.
Video production has enough hassles, not having to worry about stock shipments is one less using Tape Resources, not to mention their Sony stock prices are usually the best. This review was modified by its author, DocT, on
11/19/04 7:19 PM.
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11/15/04 10:51 PM
I thought these guys were a lot more professional than other sites. I could find what I needed easily. One site I went to had a sale but no place to purchase using the sale price. Tape Resources also sent tracking information so I could track my order. They seemed very professional.
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11/12/04 9:44 PM
THIS ORDER WAS NOT RECEIVED, WHEN I CALLED THE CO. I WAS TOLD THAT IT WAS SIGNED FOR & DELIVERED TO MY HOME, THE SAME DAY I SIGNED FOR ANOTHER ORDER SENT CORRECTLY TO MY BUSS. ADDRESS, THE TWO SIGNATURES OF COURSE DID NOT MATCH. I SPOKE TO UPS SUPERVISOR & INFORMED THEM OF INCIDENT. I REQESTED A REPLACEMENT ORDER FROM TAPE CO & I RECEIVED IT OKAY AT MY BUSS. ADDRESS
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7/10/04 9:18 PM
I have always had a very positive experience dealing with tape resources, with the exception of one thing. TR offers those who place orders of $450 or more (our orders are invariably $500 - $1200) free ground shipping within the continental united states. since we are in hawaii, we don't qualify. I have inquired as to why they can give us something off our shipping to compensate us, but they refuse. I'm still trying to figure out why. they must pay something to ship ground to customers in california... why not knock that amount off our bill? seems only fair to me. other than that, they are a great company... very friendly, helpful, fulfill orders promptly and cover mistakes immediately. no other complaints... only praise. sincerely, mick kalber, tropical visions video, inc., hilo, hawaii.
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8/30/04 11:41 AM
[The following is a snippet from our email correspondence]
Hi Mick,
I looked into our shipping rates and costs some more to find out what if any sort of discount you receive when shipping to Hawaii. I found out that although we do not offer free shipping to Hawaii, we do subsidize the cost. For shipments that go out on a 2-day service, we subsidize the cost by 15% and for packages that ship via next day air, we subsidize the cost by 35%. This is something we do only for our customers in Alaska and in Hawaii because we realize how expensive the shipping can be. We in no way make money where shipping is involved-but instead get the best rates we can from UPS and subsidize for Alaska and Hawaii. We hope this clears things up a little. We hope you enjoy your goodies and we hope to hear from you again soon! Aloha!
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Tape Resources
taperes
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5/17/04 9:02 PM
Amazing service! Tape Resources has earned their great reputation and I recommend them. I don't buy tapes anywhere else. Jeff / Windracer Film Co.
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5/9/04 11:04 PM
Good prices, fast shipment. Will probably order future DV tapes from them.
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4/2/04 12:40 PM
My experience with Tape Resources has been a completely positive one. I will do business with them again and will not hesitate to recommend them to anyone interested in puchasing video tape.
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3/22/04 8:48 PM
I received everything I ordered, securely packaged, and on time.
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3/21/04 8:35 PM
good service and quick delievery Got my order fast and I'm very happy with is company
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