The very best provider I have found for media, DVD publishers, and ink. I have bought from them for a year, and I wholeheartedly recommend them.
Tape Resources has:
1) Incredible customer service - Reps are knowledgeable and enthusiastic. I went on a quest to find good quality glossy, printable dual-layer DVDs for my company - a rare product that is s... Read More
The very best provider I have found for media, DVD publishers, and ink. I have bought from them for a year, and I wholeheartedly recommend them.
Tape Resources has:
1) Incredible customer service - Reps are knowledgeable and enthusiastic. I went on a quest to find good quality glossy, printable dual-layer DVDs for my company - a rare product that is seldom offered by US resellers. I called Tape Resources to ask about them, even though I knew they didn't carry them, and they said they would ask around. Within two hours they called back to say they had special-ordered them from a supplier, and I received them a few days later. Even though it was a special order, they gave me a discount for buying in quantity!
2) Stands by their products - When a DVD publisher they sent me arrived DOA due to a missing part, they immediately sent a prepaid container so I could ship it to the manufacturer, and sent me a replacement at no charge.
3) Good catalog and good prices - They're not a bargain reseller, but they generally come in just under market prices and always give discounts for large orders.
4) Responsible and quick shipping - Cake boxes of disks always arrive well-packed and in good shape even though they are fragile. Shipping is cheap for large shipments and a bit expensive for lightweight ones, so it evens out. And shipping is always prompt. If there are any problems with an order, they will contact you proactively and keep you updated.
5) No-pressure sales - Even though customer support is very proactive and communicative, they have never tried to up-sell me or suggest additional purchases. I've never received a scrap of advertising from them. Their quality products and service speak entirely for themselves!
Although tapesource.com may not always have the lowest price, they are still pretty darn good. To me, it is worth the few extra pennies for the reliable and trustworthy services I've always gotten.
This review was modified by its author, stevelu, on
4/26/07 10:04 AM.
After ordering twice from Tape Resources I can say that my company is sticking with them for all of our tape needs. The service is extremely fast and each time the customer service has been wonderful. Plus great prices on all their stock!
I have been a dedicated customer off Tape Resources for over Five years. I find the price asked for the quality of product offered is excellent. However, it is not price that keeps me a Tape Resources customer. The level of Customer Service, selection of quality merchandise, personal attention to detail and the added touches that make me feel as though I actually do matter as one of their customers. Added to the fact that they have never mishandeled any order and their shipping is amazingly rapid, and the occasional added incentive, is what keeps me returning year after year. And I love the M&M's!! As Video Producer for the finest customer service company in the USA, I appreciate world class customer service and that is exactly what I receive every time from Tape Resources.
We have ordered products from this company for several years and have found them to be very efficient, friendly, and deliver quality products at excellent prices. We HIGHLY recommend this company to anyone needing their products and service.
Great experience! I ordered 30 Sony MiniDV tapes within 10 cents of the best price I could find and went with Tape Resources because of their reputation. I got the tapes within two days, well-packed, and exactly what I ordered.
A+ Customer Service.... They went out of there way to make sure that I was completely satisfied with my order. Something that you don't see much anymore... would definitely purchase from them again in the future
This review was modified by its author, bhic1111, on
1/9/07 12:09 AM.
Good products, good prices, quick response, and my order was packed with mindfulness and care. What a lovely, personal touch. . . literally. Thank you.
