The very best provider I have found for media, DVD publishers, and ink. I have bought from them for a year, and I wholeheartedly recommend them.
Tape Resources has:
1) Incredible customer service - Reps are knowledgeable and enthusiastic. I went on a quest to find good quality glossy, printable dual-layer DVDs for my company - a rare product that is s... Read More
The very best provider I have found for media, DVD publishers, and ink. I have bought from them for a year, and I wholeheartedly recommend them.
Tape Resources has:
1) Incredible customer service - Reps are knowledgeable and enthusiastic. I went on a quest to find good quality glossy, printable dual-layer DVDs for my company - a rare product that is seldom offered by US resellers. I called Tape Resources to ask about them, even though I knew they didn't carry them, and they said they would ask around. Within two hours they called back to say they had special-ordered them from a supplier, and I received them a few days later. Even though it was a special order, they gave me a discount for buying in quantity!
2) Stands by their products - When a DVD publisher they sent me arrived DOA due to a missing part, they immediately sent a prepaid container so I could ship it to the manufacturer, and sent me a replacement at no charge.
3) Good catalog and good prices - They're not a bargain reseller, but they generally come in just under market prices and always give discounts for large orders.
4) Responsible and quick shipping - Cake boxes of disks always arrive well-packed and in good shape even though they are fragile. Shipping is cheap for large shipments and a bit expensive for lightweight ones, so it evens out. And shipping is always prompt. If there are any problems with an order, they will contact you proactively and keep you updated.
5) No-pressure sales - Even though customer support is very proactive and communicative, they have never tried to up-sell me or suggest additional purchases. I've never received a scrap of advertising from them. Their quality products and service speak entirely for themselves!
I have always experienced quality service with Tape Resources. In only a few cases I have been concerned with shipping costs on some orders, but over all I am very satisfied with the run of operations here.
I had to order tape by phone today as my computer was acting up and the cheerful voice on the line made my day. It's one thing to have great prices and service... but to have all that with a smile is unheard of these days. The staff obviously enjoys what they do and that translates to a happy, positive experience for the customer.
Hats off to you Tape Resources...
I love doing business with Tape Resources. I've been buying my media from them since 2004, NEVER EVER had a problem with any of my purchases. The prices are very competitive, and I love getting candy with my order. It's the little things that count...
I will continue to get the media I need from Tape Resources, and I also tell people about them. Just look around, you'll see. Compare prices and shipping, Tape Resources is awesome.
Sincerely,
Andre A. Trinidad
Dir. of Visual Media
www.GlideCycle.com
My memory card came a day before it was supposed to and that proves to me I will be purchasing from them again. Plus its the cheapest I found my memory card for. GOOD MONNEEEYYYYY!!! yadig
You can tell by the service, the people and everything about this company that they care about customer service -- which means they really do care about their customers. Awesome!
This review was modified by its author, windracerfilm, on
3/13/09 9:01 AM.
Phenomenal customer service. Jennifer listened to my issues with the product I purchased and was able to help me get a different product that better suited my needs. Best prices in the business and great prices- that's unheard of!
Order shipped Monday after a Sunday online order. Prompt e-mail notification and peompt delivery. Even a small pack of M&Ms with the order. I won't order anywhere else from now on. (Great price too on Panasonic professional mini DV tape.
