Company failed to provide credit or refund for returned merchandise.

beside that the item i ordered was out of stock, the transaction was good.  
one thing that should be look at:  
I placed the order for my work place we use personal credit cards.  
I had to put in the phonenumber corresponding with the credit card address. ( read not my work number)  
I got a call at home telling me that the itme was out of stock and is on back order.  
I would have liked that I got a caal at work.  
or able to put in a day phone number  

fast shipping thanks, easy to use website.  
When I need tapes I know where to purchase them.

Website easy to work with and the ordering processing is also very easy. Prompt shipper.

Great Company, Fast Service! Will purchase from them again. Great Customer Service! Just an all around great company to do business with.

The Goods arrived on time in good condition.  
Thanks

order was quickly shipped and delivered in expected timeframe

NO PROBLEMS. WOULD RECOMMEND AND CERTAINLY BUY FROM THEM AGAIN AND AGAIN.

THIS ORDER WAS NOT RECEIVED, WHEN I CALLED THE CO. I WAS TOLD THAT IT WAS SIGNED FOR & DELIVERED TO MY HOME, THE SAME DAY I SIGNED FOR ANOTHER ORDER SENT CORRECTLY TO MY BUSS. ADDRESS, THE TWO SIGNATURES OF COURSE DID NOT MATCH. I SPOKE TO UPS SUPERVISOR & INFORMED THEM OF INCIDENT. I REQESTED A REPLACEMENT ORDER FROM TAPE CO & I RECEIVED IT OKAY AT MY BUSS. ADDRESS

I have always had a very positive experience dealing with tape resources, with the exception of one thing. TR offers those who place orders of $450 or more (our orders are invariably $500 - $1200) free ground shipping within the continental united states. since we are in hawaii, we don't qualify. I have inquired as to why they can give us something off our shipping to compensate us, but they refuse. I'm still trying to figure out why. they must pay something to ship ground to customers in california... why not knock that amount off our bill? seems only fair to me. other than that, they are a great company... very friendly, helpful, fulfill orders promptly and cover mistakes immediately. no other complaints... only praise. sincerely, mick kalber, tropical visions video, inc., hilo, hawaii.

The very best provider I have found for media, DVD publishers, and ink. I have bought from them for a year, and I wholeheartedly recommend them.  
 
Tape Resources has:  
 
1) Incredible customer service - Reps are knowledgeable and enthusiastic. I went on a quest to find good quality glossy, printable dual-layer DVDs for my company - a rare product that is seldom offered by US resellers. I called Tape Resources to ask about them, even though I knew they didn't carry them, and they said they would ask around. Within two hours they called back to say they had special-ordered them from a supplier, and I received them a few days later. Even though it was a special order, they gave me a discount for buying in quantity!  
 
2) Stands by their products - When a DVD publisher they sent me arrived DOA due to a missing part, they immediately sent a prepaid container so I could ship it to the manufacturer, and sent me a replacement at no charge.  
 
3) Good catalog and good prices - They're not a bargain reseller, but they generally come in just under market prices and always give discounts for large orders.  
 
4) Responsible and quick shipping - Cake boxes of disks always arrive well-packed and in good shape even though they are fragile. Shipping is cheap for large shipments and a bit expensive for lightweight ones, so it evens out. And shipping is always prompt. If there are any problems with an order, they will contact you proactively and keep you updated.  
 
5) No-pressure sales - Even though customer support is very proactive and communicative, they have never tried to up-sell me or suggest additional purchases. I've never received a scrap of advertising from them. Their quality products and service speak entirely for themselves!

I have purchased DV tapes from this company many times in the past and have always been satisfied with the service and pricing.

After doing extensive research for Sony backup tapes which are costly I came across Tape Resources who had the best price and their customer serrvice was the best I've experienced in a while. Tara was great in following up and handling the entire process. Great prices and great customer service in a time that customer service is diminishing. Great Job!!!!

I've been using Tape Resources for years...they do it right! Website is easy to navigate, prices are competitive with other sellers and they are a Virginia company.