We ordered two flatscreens from Shark Systems. This has been a HORRIBLE experience. BUYER BEWARE. The screens showed up broken, and this horrible Shark Systems wanted to pin it on UPS. UPS said no way. So SS finally gave us an RMA #, we shipped hte screens back at our expense. Then Shark Systems rejected the boxes! Who gives you an RMA # only to deny your boxes? We now have no screens, no refund. Watch out for this fishy company.

DO NOT SHOP SHARK SYSTEMS! After 20 years of online shopping and over $45 thousand dollars spent personally and $120k spent professionally I can say this has been the worst experience of my online shopping experience. Shark Systems could not describe the laptop up front so sent me to manufacturers web site, laptop took 4 days to ship and 9 more days to arrive, it arrived in a damaged box that poorly protected the product package and the product package was thus damaged,(laptop seemed fine) product did not match manufacturers web site, or photos on Shark Systems. Jake at Shark Systems refused to allow me to return it saying any opened box is not returnable. Then shark systems stopped returning my emails or calls for over a week. Then only after I had VISA put a payment hold on the purchase Shark issued an RMA and would take it back with 15% restock fee, now I am out over $250 and three weeks of time. Jake is the owner, sales rep, and shipping clerk. There is a phone service and another person in the loop that I was in touch with only once. Shark Systems is a reseller just as this rating site points out. I used the ratings on ResellerRatings because unlike most other sites they have protections in place to keep fake posts from pumping up a site. Many of the other sites I was not so confident that everything was valid. To ship the wrong product and then charge a restocking fee is not allowed via the Visa contracts and the shark systems terms and conditions. I am still trying to get all of my funds back. When I shipped the laptop back UPS informed me that the address was not a business but a residence. I asked them to double check and they continued to affirm this. STAY AWAY AND SHOP WITH A BETTER COMPANY!  
I have been contacted by a laywer representing SharkSystems concerning this post. SharkSystems still has not contacted me directly.  
Good luck to all.

This review was modified by its author, Wasted_money, on 6/25/09 3:58 AM.

Items purchased were the very versatile MSI-975X Platinum Motherboards.

This review was modified by its author, piratepete, on 12/15/09 4:53 PM.

I Googled for SBS 2003 Std. OEM. and found the best price at Shark Systems. When I received the item, I found that it was an upgrade version, not a full OEM version. When I phoned Shark Systems, they cheerfully issued an RMA and said they will refund my purchase. I sent the item back 2 days ago, and await my refund optimistically.

They had attentive customer service, and the Item arrived faster than I expected.

Had a good price and liked that it was easy to find shipping cost. You weren't the lowest cost, but the ease and integral feel of the site made me feel more confident purchasing here than elsewhere.  
For future would like to have photo, why refurbished, review options.

Ma commande m'a finalement ete livree et recue en bon etat.Merci pour le renvoi de la facture qui m'a permis de debloquer la situation avec la douane.

This review was modified by its author, jfu81824, on 5/20/09 2:36 AM.

Need better indicator of item quantity. 1 day delay, not cool.  
 
Also haven't received refund to PayPal account yet.  
 
Update: Customer Service was very courteous and helpful. Only thing I'm waiting on is PayPal refunds, which is not the fault of Shark Sys.  
 
Thank you!

This review was modified by its author, acelangley, on 4/2/09 7:03 PM.

Overall a satisfactory experience. The following comments aren't intended to slam Shark, but reflect some relatively minor issues I ran into. Shark is in Canada, and I live in the US, so a couple of the issues relate to this.  
 
1. The original "estimate" for shipping prior to checkout was $17.62 (CPC Expedited US Commercial). The actual amount was $46.74 for the same shipping method. I think the estimating process needs some work.  
 
2. My only choice for shipping was CPC with an 8 to 15 day delivery. In order to use or FedEx, I had to provide my own account number, which I don't have. I would have liked a quicker option. My order took 14 days to get delivered (12 days after being shipped).  
 
3. The order indicated that customs fees and/or duties may be added, but Shark couldn't provide me with any idea of what those fees might be.  
 
4. The tracking number emailed to me when the order shipped was wrong. This only became apparent after the item for that number was delivered to Ohio (I live in California).

Perfect in every way.  
Thanks for the good service.

Web site relatively easy to navigate with reasonably good filter/sorting capability. Clear process to identify shipping costs.

This review was modified by its author, scmcbride, on 2/13/09 5:02 PM.

Shark Systems has excellent customer service! I have been emailing back and forth with Jake over an international shipping mishap, and he's been great!  
 
I have found them to be extremely helpful and informative, and their prices are very good. I haven't really tried a new computer/parts vendor in many years, but I really wanted an item I couldn't get from any of my usual vendors. I gave Shark Systems a try, and am sure I'll be using them again.

Ordered an Acer 8940G from SharkSystems for delivery to the US, primarily due to the item being unavailable from US sources. I was very pleased with the responsiveness of SS sales both to my questions regarding tech specs on the item as well at my newbie questions regarding international purchasing. I listened to their advice regarding shipping and am now a happy & satisfied customer of both SharkSystems and Acer.  
 
Just to give an idea of what to expect when ordering from SS for deliver to the US, here's the timeline:  
 
I ordered an Acer 8940G on the 2/13 (a Saturday) shipped by Canada Post Xpress Post. Received an email notification that the item shipped on 2/17, along with a CP tracking number. Tracking number worked well until the item entered the US on the 2/19. Next tracking update from USPS was that the item was in my city for delivery on 3/1. The lack of tracking feedback between 2/19 and 3/1 was a bit disconcerting but USPS is not usually very good about updating tracking info in transit. The good news is that you can use the CP tracking # on the USPS tracking site. Also take into account that, according to CP, most of the delay between 2/19 and 3/1 was due to US customs.  
 
The item was packed adequately and arrived in perfect condition. I'm going to try to work out a warranty plan which will let the unit be serviced in the US, but SS offers to act as a proxy for US customers in cases where such a warranty deal cannot be struck. That's a nice value added bonus and certainly provides peace of mind for US customers.  
 
All-in-all, very good experience with SS. Their pricing was good, support was responsive and they seem to have a good understanding of how to deal with US customers. I'll definitely look their way again should I need to look outside the US for IT purchases in the future.  

Outstanding customer service. shipping is very quick and the prices are extremely competitive. I have never had a problem with anything purchased from them. I highly recommend them.

very nice product at a VERY GOOD price. TY

This review was modified by its author, sined123, on 2/4/10 7:53 PM.