DO NOT SHOP SHARK SYSTEMS! After 20 years of online shopping and over $45 thousand dollars spent personally and $120k spent professionally I can say this has been the worst experience of my online shopping experience. Shark Systems could not describe the laptop up front so sent me to manufacturers web site, laptop took 4 days to ship and 9 more days to arrive, it arrived in a damaged box that poorly protected the product package and the product package was thus damaged,(laptop seemed fine) product did not match manufacturers web site, or photos on Shark Systems. Jake at Shark Systems refused to allow me to return it saying any opened box is not returnable. Then shark systems stopped returning my emails or calls for over a week. Then only after I had VISA put a payment hold on the purchase Shark issued an RMA and would take it back with 15% restock fee, now I am out over $250 and three weeks of time. Jake is the owner, sales rep, and shipping clerk. There is a phone service and another person in the loop that I was in touch with only once. Shark Systems is a reseller just as this rating site points out. I used the ratings on ResellerRatings because unlike most other sites they have protections in place to keep fake posts from pumping up a site. Many of the other sites I was not so confident that everything was valid. To ship the wrong product and then charge a restocking fee is not allowed via the Visa contracts and the shark systems terms and conditions. I am still trying to get all of my funds back. When I shipped the laptop back UPS informed me that the address was not a business but a residence. I asked them to double check and they continued to affirm this. STAY AWAY AND SHOP WITH A BETTER COMPANY!  
I have been contacted by a laywer representing SharkSystems concerning this post. SharkSystems still has not contacted me directly.  
Good luck to all.

This review was modified by its author, Wasted_money, on 6/25/09 3:58 AM.

They had attentive customer service, and the Item arrived faster than I expected.

Had a good price and liked that it was easy to find shipping cost. You weren't the lowest cost, but the ease and integral feel of the site made me feel more confident purchasing here than elsewhere.  
For future would like to have photo, why refurbished, review options.

Ma commande m'a finalement ete livree et recue en bon etat.Merci pour le renvoi de la facture qui m'a permis de debloquer la situation avec la douane.

This review was modified by its author, jfu81824, on 5/20/09 2:36 AM.

Need better indicator of item quantity. 1 day delay, not cool.  
 
Also haven't received refund to PayPal account yet.  
 
Update: Customer Service was very courteous and helpful. Only thing I'm waiting on is PayPal refunds, which is not the fault of Shark Sys.  
 
Thank you!

This review was modified by its author, acelangley, on 4/2/09 7:03 PM.

Overall a satisfactory experience. The following comments aren't intended to slam Shark, but reflect some relatively minor issues I ran into. Shark is in Canada, and I live in the US, so a couple of the issues relate to this.  
 
1. The original "estimate" for shipping prior to checkout was $17.62 (CPC Expedited US Commercial). The actual amount was $46.74 for the same shipping method. I think the estimating process needs some work.  
 
2. My only choice for shipping was CPC with an 8 to 15 day delivery. In order to use or FedEx, I had to provide my own account number, which I don't have. I would have liked a quicker option. My order took 14 days to get delivered (12 days after being shipped).  
 
3. The order indicated that customs fees and/or duties may be added, but Shark couldn't provide me with any idea of what those fees might be.  
 
4. The tracking number emailed to me when the order shipped was wrong. This only became apparent after the item for that number was delivered to Ohio (I live in California).

Perfect in every way.  
Thanks for the good service.

Web site relatively easy to navigate with reasonably good filter/sorting capability. Clear process to identify shipping costs.

This review was modified by its author, scmcbride, on 2/13/09 5:02 PM.

Speedy deilvery where I received my shipment on the 4th business day with product in working condition.  
Only hitch was an incorrect tracking number provided by the order confirmation. In my case, I didn't bother contacting customer service although the issue probably could've been fixed with an e-mail.

This online retailer is very prompt. I received the confirmation email very soon, even though at last I didn't finish the payment (forgeting updating the credit card information on Paypal). I've experienced the other online store's bad service, so I kind of like sharksys.com's style. Thumbs-up

Purchased from ShopSharkSystems.com and as a customer from the United States of America this Canadian company delivered with great prices and excellent customer service.  
 
Thank you very much, this is a well deserved and overdue review for a wonderful company.

This review was modified by its author, brink668, on 11/5/09 2:20 PM.

Their price was competitive. The speed of delivery was excellent: under 24 hours from order to delivery. They performed exactly as they promised. I would not hesitate to do business with them in the future.

Excellent! Product arrived as described in two days. No hidden costs or hassles. Product was exactly as described on the web site and the whole process was exactly as it should be.  
thanks SS for taking the time to invite reviews too! That gave me the confidence to place my order with you.

Jake was great to deal with. The monitor I wanted wasn't in stock (it's a new model) but the price was so good I decided to wait. Jake answered all my questions quickly and politely. When the monitor shipped it was packaged very well. Jake didn't just slap a shipping sticker on the monitor box, he actually packed it in a bigger box for safer shipping! The shipping price was excellent as well; some companies expected over $100 for ground shipping on the same monitor while Shark Systems only charged $14 for ground, or $24 for air shipping! I'll gladly shop at Shark Systems again.

Purchased over $400 worth of equipment that was not available anywhere else. Quick shipping, no hassle, arrived sealed brand new and works fine. No problems whatsoever. Thanks!