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Store Rating and Reviews DVRupgrade [formerly: PTVupgrade.com]

Homepage: http://www.dvrupgrade.com Shop Now at DVRupgrade [formerly: PTVupgrade.com]
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 3
Lifetime Reviews: 198
   
Lifetime Rating: 9.73 / 10 All Stores Avg.: 8.15
8.33 Pricing of Products and Services
9.17 Likelihood of Future Purchases
10.00 Shipping and Packaging
10.00 Customer Service
0.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 198 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
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Require User Registration
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Customer Info. Confidential
Customer Support
RMA Required

mailing address:
1621 W Summerdale Ave  
Chicago, IL 60640
customer support email:
support@ptvupgrade.com
phone:
866 - 230 - 8511
customer support:
866 - 230 - 8511
business hours (est):
8:00am - 6:00pm Mon-Fri  
online ordering and support 24/7

FAX: 773 - 527 - 2858



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 DVRupgrade [formerly: PTVupgrade.com] Customer Reviews - Page 4
Page 4 of 14sort reviews by:
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Reviews 46 - 60 of 200
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Very Satisfied
Reviewer: gmb
Click Here to See the Profile for gmb

3/8/07 11:40 PM
Great product & Service! Ordered drive at 3 pm on a Tuesday and it shipped the same day!!! Directions were very easy to follow...  
 
Had my DirecTivo back up and running in no time at all... Went from a 35 hour up to 136 hour... Thanks!

Very Satisfied
Reviewer: tomballenger
Click Here to See the Profile for tomballenger

2/27/07 11:23 AM
Comments updated 06/24/2007. I had another opportunity to contact DVRupgrade regarding this order. Even after five months, the issue was handled very promptly, very professionally, and to my complete satisfaction. I will continue to highly recommend doing business with DVRupgrade.  
 
Comments from February, 2007. This was a completely satisfactory transaction. The order was handled fast and accurately. The new drive was well packaged as were the other items I ordered. Two days after installing the new drive, I encountered a technical problem. The issue was handled promptly, professionally, and to my complete satisfaction. I highly recommend doing business with DVRupgrade.  
 
Tom Ballenger

This review was modified by its author, tomballenger, on 6/24/07 12:58 PM.

Very Satisfied
Reviewer: sdelmas
Click Here to See the Profile for sdelmas

2/26/07 2:17 PM
The upgrade kit arrived quickly and in good condition. The package included very good installation instructions and even a replacement drive cable and screw driver.  
 
The installation was quick and easy, and everything was working within minutes.  
 
Overall a very good experience.  

Very Satisfied
Reviewer: jbodnar
Click Here to See the Profile for jbodnar

2/18/07 2:59 PM
WOW.  
 
I had tried all the other internet image makers for my Tivo. My hard drive was dying and proceded to completey die in the middle of my project to save my lifetime Tivo subcription!! Do understand that I spent 20 or so hours trying different free products before placing an order for the InstantCake software. Yea, coughed up the dough..  
 
WOW. SOOOOOOO easy. I didn't even need my original drive......  
 
My TIVO is humming now..... + I have gone from an 80 hour drive to a 180 hour drive......  
 
Product was EXACTLY as stated. Worked perfectly. Order process was easy!  
 
Thank you!

Very Dissatisfied
Reviewer: genewoncook
Click Here to See the Profile for genewoncook

2/13/07 6:27 PM
The instructions were very clear and accurate. The hardware included with the hard drive fit perfectly. I ordered the Networking upgrade and they included lots of instructions specific to that option as well.  
 
=============  
March 23, 2007 -  
 
It's been 3 months since I purchased the drive, since that time I've been frustrated by the lack of support for the PTVNet software that I paid $50 to have installed. My TiVO updated it's software for the daylight savings time and that apparently nixed the pre-installed software. Since I didn't get a PTVNet disk I was told that warranty or not, I'd have to send the drive back and pay another $75 for recertification. I most certainly am not going to send them good money after bad.  
 
If you think that going through DVRupgrade for a plug-and-play drive is a more consumer friendly alternative to just buying your own drive and hacking the software, your wrong. Their support is not any better than what you'd get from a TiVO users forum. What a complete waste of time and money.

This review was modified by its author, genewoncook, on 3/23/07 10:29 AM.

Very Satisfied
Reviewer: erinjeff327
Click Here to See the Profile for erinjeff327

2/13/07 7:32 AM
The entire process from start to finish was excellent. The product arrived ontime and I was able to fix my Tivo very easily. I am extremely happy with the experience. I would definitely do business with them again!

Very Satisfied
Reviewer: peterbland
Click Here to See the Profile for peterbland

2/12/07 2:31 PM
Pain free ordering, delivery and installation. Worked right out of the box,

Very Satisfied
Reviewer: joemckinney
Click Here to See the Profile for joemckinney

1/16/07 6:56 PM
Great experience. everything i needed was in the box and instructions too.

Very Satisfied
Reviewer: SET
Click Here to See the Profile for SET

1/10/07 9:15 PM
Excellent product delivered very fast with easy instructions and great results. GREAT service!

This review was modified by its author, SET, on 8/27/07 3:28 PM.

Very Satisfied
Reviewer: hijinx1
Click Here to See the Profile for hijinx1

1/10/07 1:59 PM
Placed my order at 7pm eastern time on 1/8. Had the hard drive in my hands by 2pm on 1/10. Watched tv at 2:45. Simple instructions, top notch fast service and upgrades anyone can do. Thanks!

Very Satisfied
Reviewer: dick1991
Click Here to See the Profile for dick1991

1/5/07 7:14 PM
Excellent service, good instructions and very fast shipping!

Very Satisfied
Reviewer: dt08412a
Click Here to See the Profile for dt08412a

1/2/07 9:39 PM
Thank you for the most excellent software. I turned a $10 broken TIVO into a working DVR using just the software and a cheap hard drive.  
 
I can't believe how easy to use this was!  
 
Beyond the software, I found all additional info easy to find including how to swap the HD to why the locals don't work right away.  
 
I'm very impressed!

Very Satisfied
Reviewer: JFLOhio
Click Here to See the Profile for JFLOhio

1/1/07 8:38 AM
Best experience ever. THis is the place to upgrade your Tivo! Complete kits. Received my order next day with no upcharge on shipping! Good Communications.

Very Satisfied
Reviewer: td1138
Click Here to See the Profile for td1138

12/30/06 8:54 AM
Excellent company. So nice to get exactly what was promised. Order arrived on time with everything in perfect condition. (They even supplied the Torx screw driver!) Installation was well documented and went quickly and smoothly, just as advertised.

Very Satisfied
Reviewer: garysjt
Click Here to See the Profile for garysjt

12/6/06 7:42 PM
Great website - easy to determine what to order!  
Decent price!  
Free shipping - ordered Thanksgiving day received 5 days later!  
Easy Install!  
Problems I had were my own! Had to reset router - could ping but not connect  

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