The delivery speed and communications on the status of the order were quick and concise. The product came with an excellent set of instructions that were easy to follow and the result of the product upgrade was highly successful. My Tivo had only showed the "Welcome powering up" screen and based on comments on the dvrupgrade site I bought and replaced the disk drive with the 160 GB upgrade. I am very happly with this purchase! Paid via Paypal.

Fast service and great prices. What could be better. Thanks

Outstanding - product was top-notch, and a breeze to install, with super-clear instructions... Highly recommended...

My wife ordered a replacement hard drive for our dead Tivo.  
 
The ordering process was straightforward. The item shipped before Christmas and it came securely packaged.  
 
The best part was the actual product. From opening the package to removing my old hard drive and replacing it with this new much BIGGER hard drive, 5 minutes elapsed. I even read the directions!  
 
20 minutes or so after the physical replacement, I was up and running (after getting my Tivo back on my home network, setting a couple of recordings, etc.)! This is a fantastic product from a fantastic company. I don't think I'll need to think about where to go next time I need something for a Tivo.  
 
Top notch!!! Thanks for the wonderful experience, DVRUpgrade!!!

Everything is just as promised.  
 
Shipped the next business day, arrived on-time, well packed and working. I had a few questions that got answered promptly by the owner prior to my purchase and even got email from him warning that UPS was reporting a weather delay on my delivery that ultimately didn't happen.  
 
That's service that I have never experienced from an online seller before. Good work!

The staff at DVRUpgrade are extremely helpful and very quick to respond to comments or questions. I have done business with them before and will continue to shop here because of their great customer service.

Ordered on 12/13, received 12/18, free shipping!  
Instructions so easy to follow, even a non-tekkie could handle this drive install.  
I'd recommend this company whole heartedly. Super experience, at a great price. Cannot be more satisfied. Every company should be this quality driven. Machine running like new again. Thanks!  
JOE

I've used DVRupgrade on two occasions. The sales support is top-notch w/ few peers in any business. Great communication and customer service. Excellent biz ethics.  
 
Highly recommended!!

This review was modified by its author, falu, on 12/19/07 3:57 AM.

Lou and his team rock! I placed an order after the normal shipping cut off time and they were able to get it out the door to UPS for next day delivery. The hard drive arrived in good working order and had the software loaded as promised. Thank you!

I used their professional installation service. The turnaround was so quick! Nothing could have been easier.

Perfectly run business. Shipped next business day, free shipping. Box arrived beautifully packed. Nice instructions, installed in just a few minutes. Mentioned to my son that I wish we purchased it on EBAY, so I could leave positive feedback, when he told me of the insert which mentioned this website.  
 
Truly a professional organization.

The item was shipped the same day that was ordered. The item arrived in good packaging. The product works great as promised. I'm very satisfied. Thanks!

Instant Cake and drive work perfectly and the prices are competitive. My only gripe is that I wasn't promptly notified about a change in shipping cost since my address doesn't qualify for free shipping. Only after inquiring with DVRupgrade about a second charge to my credit card did I receive a revised invoice, then an email from customer service acknowledging the charge and apologizing for the "misunderstanding". Would be nice if their checkout system could adjust shipping totals before you complete the order. Or even being sent a revised invoice without having to inquire about unknown charges.

Everything was absolutely superb, from ordering, shipping and installing. Easiest upgrade I've ever done. Thanks/Tom

This review was modified by its author, tacretired, on 11/16/07 1:10 PM.

Fast service - still would like some phone support though. Would order from again.