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Store Rating and Reviews DVRupgrade [formerly: PTVupgrade.com]

Homepage: http://www.dvrupgrade.com Shop Now at DVRupgrade [formerly: PTVupgrade.com]
Overall Customer Satisfaction Rating  
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 3
Lifetime Reviews: 198

   


Lifetime Rating: 9.73 / 10
All Stores Avg.: 8.15
8.33 Pricing of Products and Services
9.17 Likelihood of Future Purchases
10.00 Shipping and Packaging
10.00 Customer Service
0.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
Which companies are Merchant Members?
Show Reviews Read all 198 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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Discover
Money Order
COD
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Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
1621 W Summerdale Ave  
Chicago, IL 60640
customer support email:
support@ptvupgrade.com
phone:
866 - 230 - 8511
customer support:
866 - 230 - 8511
business hours (est):
8:00am - 6:00pm Mon-Fri  
online ordering and support 24/7

FAX: 773 - 527 - 2858



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 DVRupgrade [formerly: PTVupgrade.com] Customer Reviews
Page 1 of 14sort reviews by:
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Reviews 1 - 15 of 200
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Very Satisfied
Reviewer: smithb22
Click Here to See the Profile for smithb22

10/10/09 3:02 PM
What a GREAT value! I ordered on Oct 3, 2009 and received the TiVo replacement drive kit on Oct 9, 2009 and installed it that same evening. No problems! Instructions were clear. Set up worked just as advertised. For $100 I fixed my old TiVo and go to keep my lifetime service. Thanks.

Very Satisfied
Reviewer: starbuc
Click Here to See the Profile for starbuc

9/24/09 5:32 PM
I ordered a HDHomerun device on Mon and received it on Thurs via UPS.  
 
Good price, painless ordering, and good communications via email about product & shipping status from DVRugrade.  
 
I would definitely buy from them again

Reviewer: dennislira
Click Here to See the Profile for dennislira

8/30/09 5:13 PM
I am very pleased with my purchase. Payment was quick and painless. Shipping was very prompt. I will definitely shop again.

Very Satisfied
Reviewer: rindieeagle
Click Here to See the Profile for rindieeagle

7/30/09 5:31 PM
I am extremely satisfied with the product, the shipping, and the overall process.  
I purchased a repair kit for my TIVO and it was shipped out the same day. The installation went smoothly along and the instructions provided by DVRupgrade helped tremendously.  
Thanks!  
Rindie

Very Satisfied
Reviewer: rlembo
Click Here to See the Profile for rlembo

4/25/09 10:56 AM
I ordered a replacement fan for my Tivo and was very pleased with the service from DVR upgrade. Great website helped me find what I was looking for, order was shipped quickly and the replacement fan is whisper-quiet.

Very Satisfied
Reviewer: kespey
Click Here to See the Profile for kespey

4/20/09 9:39 AM
Very Fast delivery of product, so far my new Tivo HD with upgraded Hard Drive is great!!!

Very Satisfied
Reviewer: jtandtt0630
Click Here to See the Profile for jtandtt0630

2/20/09 4:55 PM
My Tivo was hung at the "powering up" point. A search on Google indicated that 99% chance my hard drive had failed on 5yr old Tivo. I saw links and then good reviews to DVRUpgrade. I took a chance and spent $88 for a replacement hard drive. I had never opened a computer box before, but I dove in. In about 15 minutes following the instructions/pictures provided, I had restored my Tivo - and preserved my lifetime subscription! DVRUpgrade worked just as promised.

Very Satisfied
Reviewer: 71MUTT
Click Here to See the Profile for 71MUTT

1/23/09 10:00 AM
I want to thank DVRupgrade for sharing there knowledge for a beginner level electronics hobbiest. Their information lead me in the correct direction to diagnois my problem. Their shipping was fast (I was in a hurry too) and packaging second to none. Simple installation, DVR reboot, then DVR settup menu. Walla, works beautiful.  
Thanks again

Very Satisfied
Reviewer: traveler26
Click Here to See the Profile for traveler26

1/3/09 12:57 PM
Our TIVO 80GB hard drive just died after 5.5years of use on a lifetime service box.DVRupgrade,Inc helped us breathe life back into our box with a fairly priced 500GB replacement drive kit. The replacement instructions provided were clear, accurate,and made the task easy for a novice. With free fast shipping we'll be back in another five years.  
Thanks- DVRupgrade for a painless quick fix.  
Dale Parker, Massillon,Ohio

Very Satisfied
Reviewer: holmgren
Click Here to See the Profile for holmgren

12/3/08 1:25 PM
I have been dealing with this company for 8 years and have always been completely satisfied.

Very Satisfied
Reviewer: drmike
Click Here to See the Profile for drmike

11/14/08 5:21 PM
Response to email questions was lightening fast. Order processed ans shipped same way. So far customer service seems to be excellent.

Very Satisfied
Reviewer: geekgrrrl
Click Here to See the Profile for geekgrrrl

9/15/08 4:46 PM
This was my fourth order from DVRUpgrade. I've upgraded both of my TiVos (one twice) and my mom's TiVo using their hard drives. Their service is unbeatable. I had a problem with my previous order and not only were they awesome in taking care of it, they were very quick to respond.  
 
Two big thumbs up!

Very Satisfied
Reviewer: noble71
Click Here to See the Profile for noble71

4/24/08 12:42 PM
Scott and Lou you guys are terrific, with helping on the chat and answereing emails swiftly. I appreciated your promptness and all your help. Thanks for replacing the drive and getting it up and running.

Very Satisfied
Reviewer: redcattivo
Click Here to See the Profile for redcattivo

4/10/08 5:56 PM
After a HUGE disappointment dealing with Weaknees.com, we bought from DVRUpgrade. Complete satisfaction every step of the way, even included a spiffy torx screwdriver which made installation easier. Instructions were so easy a 2nd grader could handle it. Thanks DVRUpgrade!

Very Satisfied
Reviewer: MikeNC
Click Here to See the Profile for MikeNC

3/19/08 11:15 PM
Thanks DVRupgrade. I was looking for the most economical way to get my DirecTV TiVo back up and running after a Hard Drive falure (series II 40GB). I already had a 80GB drive in an unused PC so I Figured I'd try the InstantCake software. I'm not the most computer savy but I have done basic upgrades with drives and video cards before. Within minutes I had the drive set up as prescribed and It booted from the disk. Then the InstantCake walked me throught the rest with ease. I then dropped the new drive into my TiVo and was back up and running with twice as much recording space as before. Thank you!

Compare Prices
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