AVOID gearxs.com at all costs!! I repeat, AVOID AVOID AVOID this company, they are HORRIBLE. I placed an order back in March for a mouse, well they sent the wrong mouse. I contacted them, and they actually issued me a RMA. Well I sent the wrong mouse back, then they sent the right mouse, but it did not work. I tried on several computers, DEAD! Then after many, many attempts to contact them again, finally got a hold of them. But all they would do is issue store credit, but not even for the full amount, it was like half the total order amount. Well on July 9th, I placed another order, just to use my store credit, and after this transaction, I am not dealing with these people again. Well, what happens? Not only did they NOT issue the store credit they promised (even after I mentioned it again the comments in the order) they sent the total wrong item, AGAIN! And now, can't get a hold of them at all.  
 
So please, if you ever run across this company, please run the other way, do not deal with these guys, or YOU WILL GET SCREWED.

AVOID THIS COMPANY AT ALL COSTS.  
 
This is a pathetic excuse for a company and I'm surprised that they are still in business with the performance they have.  
 
I ordered a power supply for my brothers PC and they shipped it to the wrong address. I was told that that according to their records that it had not been shipped yet when I called to tell them that they shipped it to the billing address as opposed to the delivery address. I was told that they could not reimburse me fully for which I asked to speak to a manager and was told they would call me back. I tried several times over the follwing days but the phone would ring and ring and never go to a voice mailbox.  
 
Since I did not hear back from the company I went to the UPS store and overnighted the PS which was supposed to have been overnighted by this miserable excuse for a company.  
 
I finally got a hold of a supervisor today and was told that I should have sent the PS back to their company and the best they could do was give me back $20 out of the $122 I already paid in shipping from their company and then the out of pocket cost I incurred shipping it myself. I explained that I sent an email and tried to call before shipping it myself. He stated that the phone system had a problem and that's why I couldn't contact them. I told them that their offer was unacceptable and that I would be contacting the Better Business Bureau and Consumer Affairs to get a refund. In checking with the BBB this company has had 36 complaints over the last 36 months. Their rating like here is very poor. Please do yourself a favor and read the comments here and do your own research on the GEARXS so you do not make the same mistake I did.

AVOID AT ALL COSTS!!!  
 
I placed an order on June 21st for two wireless routers, received an email stating they had shipped on June 22nd with a FedEx tracking number.  
-The tracking number still does not work  
-I haven't received a reply to multiple emails  
-Nobody answers the phone at their support number listed.  
 
I'm filing fraud charges with my credit card company.

This review was modified by its author, lucaswelper, on 7/2/07 11:07 AM.

placed order with these guys, on the 13th for some game conthollers, received email stating that they needed a different address on the 14th, I called them up on the 14th gave them the address they told me that it would be shipped out waited until the 19th checked status of order it hadn't changed they still hadn't shipped it out so after conveying my dissatifation I gave them the address again, I was assured again that it would be shipped, so I asked the guy to leave the manager a message to call me, he never did call, so on the 26th I called back and talked with the same guy after still not receiving my items to find that they still had not been shipped again I asked to speak with the manager again he was unavailable again, I told this guy that I really needed these items and that they would have to be overnighted he would not do it so I spoke with another guy and he told me that he would overnight them, I got an email with a tracking number that I have been tracking since I got it yesterday and it isn't any good so I call back to find that the guy that I spoke with yesterday isn't there, so the first guy that I was speaking with said he called him and that he said that he shipped it but that it was not overnight, this really upset me because I needed these last week, and I paid them 16.00 for shipping three game controllers  

waited 5 days for the order and then half of it isnt shipped! never never buy anything from them ever again!

Avoid!!!!!!  
Ordered 2 sticks of memory from this company. The memory came in a large box with NO padding. Memory was free floating in box outside of its static protected bag. One stick of the memory was unstable. They have not responded to my RMA request and a General Request to their service department and have not returned a phone call. Avoid!!!!!!

BEWARE! Bait and Switch... Avoid this dealer! They charge you if you RMA. False Item descriptions. Shipped a refurbed Mouse they listed as bulk and it was DOA. They then charged me $7 on the refund for shipping. If you order from them just hope you dont get a dead product. If you... expect to get ripped off. Look closely at their return policy... I wish I did... Pitiful... the very worse dealer I have ever purchased from.Thought I was saving money and ended up costing me... Dont order unless you have money to burn

Wayne Greathouse  
 
Akron, OH 44310  
United States  
 
Shipping Method  
Shipping and Handling  
Products  
1 x Lexmark Z715 USB 4800x1200 Color Inkjet Printer w/BLACK/COLOR Cartridge - RETAIL BOX  
- Add Cables: 6Ft USB 2.0 A-M to B-M Cable  
- WARRANTY: 7 DAYS RETURN EXCHANGE! $50.98  
 
 
 
 
Billing Information  
 
 
Wayne Greathouse  
 
Akron, OH 44310  
United States  
 
Payment Method  
Authorize.net  
Sub-Total: $50.98  
Tax: $0.00  
Shipping and Handling: $0.00  
Total: $50.98  
 
 
 
Order Status  
 
04/30/2007 Processing  
04/26/2007 Shipped  
04/26/2007 Packaging  
04/26/2007 Processing  
Comment  
re-ship only!  
1x 6Ft USB 2.0 A-M to B-M Cable  
================  
Tracking #: 23009216028xxxx shipped by Fedex Express (Please visit www.fedex.com to track your package.)  
 
Receved there Lexmark Z735 Photo Printer Color inkjet 1200 dpi x 1200 dpi 15ppm USB Printer (Includes Black/Color #1 Cartridge) - NEW RETAIL B  
 
Model: Z735  
Manufacturer: Lexmark  
Weight: 8.21 lbs  
Price: $32.98  
 
Lexmark Z735 Photo Printer Color inkjet 1200 dpi x 1200 dpi 15ppm USB Printer (Includes Black/Color #1 Cartridge) - NEW RETAIL B  
 
Model: Z735  
Manufacturer: Lexmark  
Weight: 8.21 lbs  
Price: $32.98  
6' ft USB 2.0 A-M to B-M cable (+$3.99)  
Shipping and Handling: $0.00  
Total: $36.97  
 
What thay OWE me is ($14.01)  
 
 
The Printer that I ordered was not shiped thay sent a cheeper printer than what was ordered and did not ship the USB cable till I called and asked about it that wanted me to pay for shippinh to send the printer back to them when it was there mistake in shipping the wrong printer and refussed to send a call-tag and ship what I ordered what a JOKE of an outfit I buy close to $20,000 a year in computer parts and know who got screwed out of a good account ???????  
 

This review was modified by its author, onryboy, on 5/10/07 6:56 PM.

I ordered four Samsung 1GB PC3200 DDR 400 at a cost of $247.92 on March 27, 2007.  
 
On April 5, 2007 I emailed them stating that I have yet to receive my merchandise. They responded, and I quote:  
"Final delivery for this item is through the Post Office. Though most packages are delivered within 5 business days few shipments can take a  
bit longer. Please allow until the end of this week for the package to arrive. IF nothing turns up please contact us Monday and we will arrange  
to have the item re-shipped."  
 
So, I waited until the end of the week. NO DELIVERY.  
 
In the original email, they gave me a tracking number for use through the usps.com. I plugged that number into the usps.com site and was given a "Status: Electronic Shipping Info Received". That's it. Info received. Hmm, yeh... gearxs.com shipped my product and I'm Donald Trump.  
 
So, since I don't like getting ripped off, I called VISA and did a charge-back. Now not only does gearxs.com not get my money, but they get chargedd $25 for the charge-back.  
 
For all of you that have trouble with this or any other company, all you need to do is dispute the charges and let the retailer deal with VISA, MASTERCARD, or whichever one you used. If you call the merchant, they could care less (well, some actually care about their customers), but when VISA or MASTERCARD come calling, it gets the merchant's attention.  
 
Gearxs.com will never be my problem again. Don't let it be yours.

This place is horrible. I decided to order a NVidia 5200 FX video card w/ 128MB through them regardless before I checked with ResellerRatings.com - Well - I guess you get what you pay for. They sent me a 16 MB NVidia "Vanta-16" - not even close - After reading the reviews here, I'm deciding on if its worth it or not to attempt to even try and RMA it to get the one that I should have gotten.  
 
I will definitely _never_ do business with them again.  

Low prices - Their mistakes cost the customer.  
 
I ordered two PC133 DIMMS. I was sent two PC2700 SDRAMs. I had to go to a local store and buy the PC133 DIMMs as I had a deadline for my project.  
 
I paid $58.61. I was refunded $47.98. It cost me 10.63 (plus around $6 return shipping) for what was a GearXS mistake.  
 
I've submitted feedback through GearXS' web site, and I've called with no satisfaction.

Took 2 weeks to ship out my mouse, when i FINALLY got it it came broken, pieces of the mouse were missing. I sent in an RMA and they got back to me, i got an email stating the mouse had been shipped. 2 days later i ask about the status of my RMA and they tell me its back ordered...how are they gonna tell a customer that somethings been shipped than tell them 2 days later that its back ordered. BS, total BS. So i just asked for a refund they said, "We will issue refund for you." so i was ok at least theyll do that. Been 12 days...still nothing. DO NOT BUY FROM THIS PLACE THEY DONT GIVE A CRAP ABOUT THEIR CUSTOMERS.

They sent me the wrong items and would do nothing for me but admit fault... no free overnight shipping of the correct items, no discount, wouldn't cross ship the correct items, nothing... I will use someone else next time!!!

They charged 15% restocking fee for the defective item I returned.  
It is violation of their policy I agreed because they said they will charge restocking fee for non-defective item.  
They keep saying they tested the returned product and it was OK, but I know it is not.  
You'd better not buying the Biostar socket A board from them because you would receive the one I returned!

Update is They did ship a replacement.Just seemed to be a lack of communication.  
Apparently others were right about Customer service not being good. I have ordered many times and shipping was fast, prices were good allthough return times are useually 6 days. Then I had a Modem that started out workingfor a day or two then started going downhill. I didn't notice for a while that the Invoice said 30 days return but had time to obtain an RMA. Shipped it back and got a confirmation.(RMA ITEM RECEIVED  
11/30/06 SHR  
1 X ENF656-EV-CIPR  
 
\\(NO SIGNED AGREEMENT IN A BOX) SHR.) I emailed them asking what that meant. No answer. Now I cant even ship it back to Encore as I dont have it  
They have more to lose than I do. No more Orders.

This review was modified by its author, rexmccarty, on 12/9/06 1:52 PM.