Ordered a cheap computer case for a build I was putting together. I had ordered smaller items (modems, mice) from them before and chose to order here due to a free shipping special, but was mildly concerned due to some of the reviews here. Happy to say, the case arrived in excellent condition. Gearxs had packaged the manufacturers case box in a larger box for shipping, something which not enough companies do to prevent damage. Would definitely order here again.

Exactly as discribed! Free prority mail shipping verry fast! Great hard drive for 29.99 thanks!

I ordered from GearXS and totally unhappy and irritated. I ordered a new Samsung 18x DVD+RW, received broken one that didn't read any disks, made weird noises and finally wouldn't even open the disk tray and died. On the top of the player you can clearly see the had a Sony sticker on top and added a Samsung sticker on top of that. I also ordered Samsung 2gb kit ram and received a completely generic brand and I also ordered a pair of Logitech gaming headset and the left ear piece cuts in and out from the start. The did finally send me a RMA # and form after days since my request and I honestly do not trust these guys at all to even waste my time sending back. I'll end up extending my headache with this company and pay even more money to be screwed with further. DO NOT BUY from this company. Shop at Newegg and be safe. I'm just taking this as a loss and I'll be very weary of online businesses forever after this experience. I didn't even get an apology. Instead the email me saying wrong accidental part delivered or something like that. No.. they sold me a bogus dvd+rw and they simply slap different name brand stickers on the top and are junk. The fed's should be investigating this company for fraud, I'm serious.  
 
Update: 07/06 I read below that they bought from GearXS through eBay and now not on there. I just checked and they are on there and actually have a 96.9% positive rating. I'm not sure how that is possible considering how all other reviews are horrible. They definitely screwed me intentionally but I bought from their web site using Pricewatch (I also don't trust) Maybe they take better care of eBay transactions.  
 
Added note: I use to trust Pricewatch until another company screwed me around a little bit on a delay and I gave a neutral review on the PW review asking to call me and was altered by the company (seller) into a positive and saying thanks for a hard drive I previously ordered.

This review was modified by its author, panicrooster, on 7/6/08 5:37 PM.

***BEWARE OF THIS SELLER*** Ordered DVD Burner on 13JUN08. Received item a couple of days later that was insufficiently packaged and was broken. Seller e-mailed me a RMA form that was really long. Contacted FEDEX and had broken item returned. Waited 12 days and sent this email -  
 
"Could you please forward the status of this RMA please. TX"  
 
On Jun 19, 2008, at 1:02 PM, GearXS.com wrote:  
 
----------------------1-----------------------------  
DOA-RMA #: 236042-061908  
Order Time: 06/13/08  
Model #: DVR-109JA  
Model Name: Pioneer DVR-109JA 16x Double Layer DVD±RW IDE Drive (Black)  
Quantity: 1  
Serial #: E1DC035790WL  
Request For: replace_repair  
Detail: Damaged during shipping - Drawer will not extend/close - faceplate falling off.  
 
Received this message back:  
 
The RMA numbers are issued as an authorization from GearXS for inspection purpose only. All return merchandise will have to go through the process of inspection and testing. Any modifications to this form will void the return and result in a refused package. RMA Returns may take up to 30 days to process from the date that it is received.  
 
Best Regards  
   
Ashoor S  
RMA Department Technician  
GearXS / I-KOR Design, Inc.  
6224 Madison Ct  
Morton Grove, IL, 60053  
1-800-438-7516 (Main)  
1-800-438-7630 (Fax)  
 
Replied:  
 
What do you mean 30 days? You guys didn't pack it right and it got crushed by FEDEX. If you've even looked at the DVD player I'd say the problem is pretty much in your face. I paid $40.98 for a DVD Burner that works. I did not pay $40.98 to maybe get a functioning DVD player in 2 months. I don't know what your scheme there is but let me propose a different solution - send me a functioning DVD player of the same type I purchased or return my money - today.  
 
 
After seeing the other reviews of GEARXS.com my hopes are not high but I am going to complain to the Illinois State Attorney General FEDEX, and the Better Business Bureau.  
 
***Update*** 5 days since last email to GEARXS.Com - still no reply.

This review was modified by its author, esgn, on 7/6/08 11:37 PM.

Very disappointing. Purchased:” 1 x Samsung 18X External LightScribe DVD Burner SE-S184M Black with Software - NEW (SE-S184M) = $55.88 WARRANTY DIRECT MANUFACTURE WARRANTY”  
Received product quickly, but the new unit did not come in an original manufacture box. The power supply unit had a discount sticker from “Best Buy” and is missing two prongs so did not work with this unit or any other external computer unit owned. Used alternate power supply from an external hard drive only to find that the Samsung burner unit was completely dead. Telephone call & email to GearXS proved unsuccessful as they claimed unit was under one year warranty and I could only go through manufacture. Correction: email was never responded to. Contacted Samsung to find out that the unit was no longer under warranty – considered an old writer. Samsung did finally send RMA to return item (shipping to be paid by me.) Samsung finally accepted unit and sent refurbished unit as replacement. Refurbished unit does power up, but doesn’t respond to either manual or computer requested eject. Able to open unit if the unit is turned off while using paper clip in emergency open slot. Once DVD is properly in unit, unit unable to read or recognize disk. 05/15/08 still do not have operable unit. Buyer beware.  

Ordered logitech headset from them for very cheap. OEM (as advertised) in unmarked box and parts in ziplock bag.  
 
Price was good, shipping was fine, no complaints.

This review was modified by its author, quenlar, on 5/1/08 9:32 AM.

I am not impressed with this company. I called first and was told the item was in stock. I oredered the item then was e-maied with an out of stock letter. Companies need to keep their information up to date.

Picked up a new in box socket 754 motherboard that is working like a charm. It was shipped quick & got here fast

Ordered a PS2 headset for Socom. Item was dead on arrival. I immediately went and filled out their online RMA form, which is horrendous to navigate with multiple submit buttons and form information boxes. Did not receive and RMA number for several days. Opened a dispute with Paypal and lo and behold, I received an RMA number in the email right after I started the dispute process. I was later told by a rep from their "ebay division" that "The RMA process is totally automated. You would have received it as soon as you submitted the form." Lie #1.  
 
Sent in the item. Did not hear from the company for 5 days after they received it. Upgraded dispute with Paypal. Suddenly I get a phone call from them stating that "Oh, we just received it on 12/13." Lie #2. Package was signed for at their facility on 11/29. They told me they would refund my money if I would close the dispute with Paypal. Since they had just lied to me (twice!), I told them I would close the dispute when I got my money back or the product returned in working order.  
 
After this discussion they left this on my feedback page: "We have repeatedly sent emails. Called customer. No response, but bad feedback." Lie #3. Interesting that I have supposedly sent no response after having repeatedly emailed them. I am currently infuriated with them over this particular bit of slander/libel. It is now over 5 weeks since I ordered this thing and they STILL have not gotten me a working item. And they continue to lie... and lie... and lie... DO NOT TRUST THIS COMPANY!  
 
UPDATE: After finally getting a refund from Paypal, they suddenly ship another headset out. The funny part? It's STILL broken!

This review was modified by its author, qsilvererie, on 1/3/08 9:20 PM.

I did not research this site prior to making a purchase...I ordered a CPU fan and a 600W power supply. The fan showed up, the power supply did not...that is when I googled gearxs.com and ended up here reading all the nightmare stories. Pretty slip shod so far, I will call and see if I can get a credit for the item not sent since I no longer want it from this seller. I did apply for a RMA for the CPU fan since it will not work on the CPU I have. TIME TO GO TO NEWEGG.COM, they seem to get it right.

DO NOT BUY FROM THIS SELLER!!!!!They are putting defective products back on the shelf and selling at retail plus shipping, after they charged somebody else shipping and bench testing fees on the defective item. They gave me store credit for an amount that was $11.00 less than I payed for the part ALSO MINUS THE 7.00 SHIPPING FEE IT COST ME TO SEND IT BACK. IT took 2 days for the short in the power supply to happen in my pc and they hooked it up for 20 minutes and found the item to be good. Here is the review:RMA ITEM RECEIVED  
DATE : 12/10/07  
RETURN POLICY AGREEMENT SIGNED? YES  
QTY : 1  
MODEL/SKU : ESTAR-600  
ITEM RETURN CONDITION :GOOD  
TEST RESULTS : GOOD  
RESTOCKING FEE : YES  
TECHNICIAN COMMENT : ALL TEST PASSED WITH 20PIN AND 24PIN (USED A POWER SUPPLY TESTER) (I ALSO INSTALLED POWER SUPPLY ON ONE OF THE COMPUTERS AND LEFT IT FOR 20 MIN (GOOD)  
TESTED BY : ASHOOR  

Placed order for a Logitech keyboard and MX Revolution Mouse on November 24. Here is a brief summary of what I received:  
 
The Keyboard - came with a PS2 connector. Their web site specifically said it was OSX compatible. No Apple computer has ever had a PS2 connector. So I contacted them and they sent me an RMA# and a promise to send a FedEX call tag for pickup.  
 
In the meantime, the mouse would not work. After a few back-and-forth emails, they finally said that the mouse needed to be "connected" with the receiver and sent me instructions (for Windows). I took the mouse to work where I could use a Windows computer - I followed directions EXACTLY - 4 times with no success. I had our technology coordinator give it a try and she got nowhere but frustrated. She confirmed that it did not work.  
 
GearXS issued an RMA for that item as well.  
 
_____  
 
So - with an RMA that only lasts for 14 days (if they do not receive the merchandise back within the 14 day window, they do not accept it back) - I am waiting for the promised FedEX pick-up and label. A week later, nothing. So I sent the package back on my own ($9) which I was informed they would not reimburse, even thought they never delivered on the promised shipping label and pickup.  
 
they got the package back last Friday. This morning, after emailing them yet again to inquire about the status, they replied with the following:  
 
Dear GearXS Customer,  
 
You will be issued a full refund for the Logitech Elite Keyboard/Clavier LE as this was a mistake on the part of GearXS. As for the Logitech MX Revolution Mouse the technician followed the same steps that were e-mailed to you and it connected on the first attempt. Full tests show that the mouse has no issues or defects. If you choose to have the mouse shipped back to you then there will be a charge of $8.50 which covers testing, shipping and handling.  
If you choose to be refunded for the Logitech MX Revolution Mouse then there will a 15% restocking fee applied to the refund.  
 
Below is a summary of the test results by our technician.  
 
RMA ITEM RECEIVED  
DATE : 12/11/07  
RETURN POLICY AGREEMENT SIGNED? YES  
QTY : 1  
MODEL/SKU : 967487-0403R  
QTY : 1  
MODEL/SKU : 931689-0403R  
ITEM RETURN CONDITION : GOOD  
TEST RESULTS : 1 x GOOD & 1 x BAD  
RESTOCKING FEE : YES - (14) FOR 1 x 931689-0403R  
TECHNICIAN COMMENT : REQUEST FULL REFUND ON THE KEYBOARD FOR FALSE ADVERTISING. MOUSE CONNECTED ON FIRST ATTEMPT, CUSTOMER FAILED TO FOLLOW THE INSTRUCTIONS THAT WERE E-MAILED TO HIM.  
TESTED BY : ASHOOR  
 
-------------  
 
I particularly liked the last part - "customer failed to follow the instructions that were e-mailed to him."  
 
Lets see - I consider myself to be moderately technically savvy, and our tech person is pretty good. We both followed the instructions EXACTLY and REPEATEDLY with no success.  
 
So I am penalized $8.50 for them to send the same mouse back to me, or pay a 15% restocking fee for the mouse if I don't want it back. After I paid for return shipping already.

I purchased a motherboard from these people via a ebay buy it now auction. It arrived quickly but was DOA. I contacted them to get a RMA, which they supplied in a timely fashion. I shipped the motherboard back to them, and they received it on 10-24-07 according to the USPS tracking on the package (but I never did receive a confirmation from them that they received the motherboard). I heard nothing from them, so I tried to contact them by email as well as by phone. They weren't in there office to answer the phone during the listed office hours and didn't respond to any emails I sent them. I tried to contact them again on 11-02-07 via the contact form on their website asking for a update, and again received no response. I finally issued a claim with PayPal to get a refund, and didn't hear anything until 11-09-07. The response that I got was "CALL CUSTOMER - OUT OF STOCK - ALEX" followed up by the request for update that I submitted to their contact form. So yes, a cryptic response a full 14 days after they received the motherboard was the only indication that I got that they didn't have a replacement. I was able to get a hold of them again by their contact page (apparently the only thing that they occasionally check) and they did issue a refund later that day. But please, if you're out of stock on something please contact the customer to tell them, rather then sit around for two weeks until the customer finally can hound a answer from you. Not acceptable, one of the worst retailers I've dealt with. I was checking on their ebay feedback and it looks like they're no longer a registered user with ebay, so it definitely sounds like a fly by night operation. If you buy from them expect to get broken products and to never hear from them or your money again.

I enjoyed my shopping experience with GearXS very much. I got a box of stuff for $30 most of which would normally be $30 each.  
 
BUT I believe this vendor deals in culls or seconds. Every item I received is .. a little broken. Usable, but not in perfect shape. Buy at your own risk.  
 
I will buy from this vendor again, but I will be more careful about what kind of business I choose to send their way.

This review was modified by its author, Usarian, on 12/1/07 11:38 AM.

BUYER BEWARE. I Purchased a DVD-CD rom on Nov. 1. It arrived and did not work. I had to pay for shipping to return it. Replacement arrived Nov 19, and IT DID NOT WORK EITHER. ASKED FOR REFUND. Will never order from them again. Cost me more for shipping back. Their discounted prices means nothing. Their merchandise does not work. ORDER ELSEWHERE.