I called over 10 days ago for an RMA and I have not received any word either my phone or email.
When I tried to call them back, the first message I got was that I would be receiving a 20% restocking fee on a return for an item that did not do what was advertised on their website.
The customer service rep attempted tirelessly to convince me that I should have done my research, blah, blah, blah.... and that I made the mistake of picking the wrong item and was returning it due to buyer's remorse. The item is a PCMCIA to parallel port adapter which clearly states verbatim on their website that ...."Quatech’s SPP-100 fully supports the IEEE 1284 EPP standard, and functions exactly like a computer’s native parallel port. Thus, unlike the many USB-to-parallel converters on the market, Quatech’s SPP-100 will work seamlessly with any hardware or software that requires either an EPP or standard parallel port. Compatible with 3.3V and 5V systems." ..... I tried two different parallel port devices and neither worked. It was due to a addressing limiation on Windows XP that was not stated anywhere. The information could only have been learned after getting the manual off the CD that comes in the box with product... AFTER ordering it.
I will never order from this company again. They misrepresent their product and then fail to stand behind it when it does not work as advertised. Instead of getting helpful customer support, I got long drawn out conversion that try to undermine my ability make an assessment of whether the product is right for me. Even pointing out the obvious in a description that clearly proves my point, the customer service rep attempted to tell that I was incorrect in understanding the item.
They would have been better off just charging me the 20% restocking fee (unfair of course), instead of trying to convince me that I was wrong and insulting my intelligence.
This review was modified by its author, tkyvo, on
2/1/06 9:38 AM.
