Charges stated clearly before order submission  
Total purchase amount (including shipping/handling charges) displayed before order submission. And the shipping was quick too.

What a helpful group, I read these reviews and I was skeptic so I called them and from what I learned is that they have a whole new management team .. They were knowledgeable and actually recommended a different solution which turned out not only better but saved me money .. I will uses them again!!!

I couldn't be happier! Their price was the best I could find. The shipping was super-fast! They were very friendly. What more could you ask for? I will buy from them again! Thanks MicroSupply!

Purchased some CD cases. Great prices! Package arrived quickly and well packaged. I buy several items each month online and would certainly consider them again for my future purchases. Thank you!

This review was modified by its author, Anthony Rogers, on 4/14/06 12:47 AM.

It seems as though the feedback on this site has been pretty critical and I am writing to say that all email correspondence has been quick and courteous and my order was shipped within the first 48 hours. I would give them the benefit of the doubt - especially given their excellent prices!  
 
UPDATE: RECEIVED IN 3 DAYS. EX

This review was modified by its author, bpenland, on 4/14/06 11:47 AM.

Super Fast. Had my merchandise less than 48 hours after I placed order. Would (and will) recommend shopping from them. I will look here first.

The customer service and help I've received from the folks at MicroSupply concerning my purchase has been excellent and I will not hesitate buy from them again nor hesitate to tell others to buy from them.

Shipping was quick. Cables they sold was cheap. I forgot to order a extra cable. I email them about it and they add it to my order at no extra charge. One of the order items they sent me the wrong one. But they promptly send me the correct items after I contact them. Not bad consider they are a new merchant and have good prices.

This review was modified by its author, lanboy10, on 10/6/04 12:59 AM.

I ordered a cmos battery for a Dell CPX laptop on 10/17/05 (A Saturday). My paypal account was charged immediately. The item did not ship that Monday or Tuesday so I waited until Wednesday before calling and asking what was going on. I got a hold of someone in sales immediately who was very helpful. It sounded like there was a glitch in the processing of the order and the salesperson said she would ship it out that day. I was hoping to get the battery before the weekend so I cancelled the order (they charged me $8.18 for shipping a cmos battery UPS ground and a $3.00 handling fee because it was under $50 - $8 for ground shipping? USPS for a battery 2-3 days would be less than $3.00) Anyway, my order was promptly cancelled and I was sent an e-mail to confirm the cancel. However, after 9 business days my paypal account had not been credited. I sent them an e-mail about the issue and they quickly credited my account and sent me an update e-mail. I think Microsupply is used to dealing with higher volume customers. Anyway, I'll give them the benefit of the doubt and order again if they have something I need (except is shipping is ridiculous or I have to pay a handling fee...)

It's been 2 weeks and I still don't have my order. I've had to call their number at least 4 times now trying to find out where my order is. At least 2 of those times, their one customer service employee has been out for a personal day and no one else knows how to look up my order. The employees (especially the customer service guy) doesn't seem to care about customers very much. Apologies are all well and good, but it doesn't get my product to me. Tired of all the talk, talk, talk these people have but can't deliver. The main problem here, I believe, is that my product is coming from the manufacturer because they didn't have it in stock, even though it was listed as in stock. That's not a problem, but I had to pry this information out of them 10 days after I made the order. Just make sure and call them right after you make the order (next day or so) so they know that you actually want what you paid for, otherwise it's just lip service.

I just placed an order recently and already I'm disappointed. Needed an item within a week and they completely ignored my request to notify me if that wasn't possible, and now I won't receive on time. Didn't receive a single email from this company after ordering. Called toll-free number and rep was unprofessional and reminded me of 20% restocking fee when I questioned item description and suitability for my application. Should have known better when they imposed a $3.00 "small order fee" upon checkout. Charged credit card immediately upon receipt of order, not upon shipment. Very sorry I didn't choose one of many other trusted internet vendors who could have shipped same-day and treated me as a valuable customer with good communication.

Difficult and unprofessional; I would not want to work with them again.

Avoid, unless you want to waste your time!  
I ordered an item that was listed at ~$70.Note - the site shows available quantity, which was several hundred units. Three days later I recieved an email: "This item is no longer available. A refund has been processed." I went to the website and the it was still was showing over a 100 units available, but the price went up to $90 and I'm still waiting for my refund.

I went to order some SIMA Lens Pens from Microsupply, as they had a good price and their shipping was not horrible. When i got to the FINAL page, I noticed they tacked on a LOW ORDER FEE of $3.00 to my order.  
 
Low order fee?  
 
What kinda of fleece job is that? That's like me walking into CVS to get a pack of gum and them charging me $3.00 because i didn't buy enough.  
 
I will NEVER buy from this site due to such a horrible practice.

I attempted to purchase 100 batteries from this firm. After using Google Shopping, and checking the various shipping and Handling fees, determined that they were the best available price. At checkout time, however--AFTER establishing an account with this sell--they tacked on an extra fee, which put them out of the "best price" category, and wasted my time. This practice is dishonest. I would not do business with this firm, even though both their "list" prices and SH were very competitive.  
 
Backdoor fees an indicative of a dishonest firm. who knows what such a company would do with my personal information and credit card data?