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Store Rating and Reviews Xotic PC

Homepage: http://www.xoticpc.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and respond to customer issues.
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ResellerRatings Elite Member
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 25
Lifetime Reviews: 77

   


Lifetime Rating: 9.94 / 10
All Stores Avg.: 7.72
8.40 Pricing of Products and Services
10.00 Likelihood of Future Purchases
9.40 Shipping and Packaging
9.67 Customer Service
10.00 Return or Replacement
Show Reviews Read all 77 reviews below.
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Priority Next Day
Standard Next Day
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2-3 Day Delivery
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Customer Info. Confidential
Customer Support
RMA Required

mailing address:
6132 Havelock Ave #3 2nd Floor  
customer support email:
service@xoticpc.com
phone:
402-466-2090
customer support:
877-289-9684
business hours (est):
8-5 M-F

FAX: 202-478-2870


 Xotic PC Customer Reviews
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Reviews 1 - 15 of 77 1 | 2 | 3 | 4 | 5 | .... | 6   Next Page
Very Satisfied
Reviewer: dav115 (1)
Click Here to See the Profile for dav115

7/8/08 7:49 AM
I ordered a Sager NP5793 custom notebook computer from XoticPC with the following specifications:  
- Warranty: 3 Year Labor* 1 Year Parts Warra  
- Software Bundle (Not Installed): None Standard  
- "Medialess" Microsoft Office Sof: None Standard  
- Operating System: ~Windows Vista Home Premium 64-B  
- Notebook Cooler: None Standard  
- Mouse / Keyboard Accessories: None Standard  
- Fingerprint Reader: Integrated Fingerprint Reader  
- Docking Station / Port Replicato: None Standard  
- Car Adapter: None Standard  
- AC Adapter: Full Range Auto Switching AC Ada  
- Battery: Smart Li-ion Battery (8-Cell)  
- Case: Basic Black Business Case - Incl  
- Sound Card: Sound Blaster Compatible 3D Audi  
- TV Tuner: None Standard  
- Camera: Built in 2.0 Megapixel Camera  
- Wireless Network Accessories: None Standard  
- Wireless Network: Built-in Intel® PRO/Wireless 496  
- Bluetooth: Internal Bluetooth 2.0+ EDR  
- Memory Card Reader: Internal 7-in-1 Card Reader (MS/  
- Floppy Drive: None Standard  
- 2.5" SATA Enclosure & Hard Drive: None Standard  
- Primary Hard Drive: ~ 320GB 5400RPM (Serial-ATA II 3  
- Optical Drive: ~Combo 8x8x6x4x Dual Layer DVD +  
- Exterior Finish: NP5792/5793 Orange Frame  
- Intel® Robson Turbo Memory: None Standard  
- Ram: ~ SPECIAL~ 4,096MB DDR2 667 PC2  
- External Monitor Video Adapter: None Standard  
- Video Card: 512MB PCI-Express nVidia GeForce  
- Processor: ~Intel® T9300 45nm "Penryn" Core  
- Dead Pixel Policy: Standard Dead Pixel Policy  
- Arctic Silver: Arctic Silver 5 Thermal Compound  
- Display: 17" WUXGA "Glare Type" Super Clear  
 
Residing in the UK, I was initially a little sceptical about how XoticPC was able to offer me a notebook computer at a price that was CONSIDERABLY lower than the prices offered by UK Sager / Clevo resellers. However, on contacting the company my doubts were soon brushed away due to the extremely helpful information provided personally to me by one of the company's senior staff, Justin Woitte. Through various emails Justin explained to me the process of "wire transfer" payment, and my conidence was raised enough to order the notebook from XoticPC. After waiting for just over a week for the wire transfer payment to arrive in the account of XoticPC, I was delighted that my notebook was finally being built. I had requested that a UK English keyboard be fitted into my notebook, and I was told that this would add an extra three days on to my order approximately. On Monday 7th June, exactly one week after my notebook had started to be manufactured, I was expecting to hear within the next few days that my notebook had been shipped from the US. Imagine my utter surprise then when I heard a knock at the door, and upon opening the door I saw a UPS delivery man holding my notebook computer from the USA. I quickly unpackaged the notebook and turned it on. Within a few minutes I had added my notebook to the house's wireless network and was surfing the internet happily. The notebook itself is excellent; the build quality is outstanding, the performance is marvellous, and it is actually considerably lighter than what I expected - It is lighter than several 15.4" notebooks I have used recently! Finally, the keyboard is extremely comfortable. Originally I planned to continue using my Logitech G15 gaming keyboard, however I have been extremely surprised by just how comfortable the notebook keyboard really is.  
In conclusion, I would higly recommend XoticPC to any potential buyers out there, and I personally will be keeping them in mind for my future computer purchases. 10/10!

Very Satisfied
Reviewer: katakow3 (1)
Click Here to See the Profile for katakow3

6/20/08 2:42 PM
I ordered a FORCE 3298 v2 (Built on COMPAL JFL92 WSXGA+) that was fully loaded (Intel 2.6 DualCore, 4GB Corsa RAM, 512 MB Nvidia GeForce 8600GT, 200GB Seagate HD, etc.) It was far superior to anything that I could have ordered through Dell, HP, Gateway, or even Alienware for that matter...AND it was at least $900 cheaper than the closest comparably configured system on those sites even though I couldn't get near the level of hardware that I got from Xotic PC. They give you name brand components instead of a grab bag of random RAM and optical drives made from god knows where. I could not be happier with my new notebook. It works beautifully straight out of the box. No extra add-on, annoying, trashy, trial-software installed, just sleek, clean, and efficient awesomeness. My only complaint is that paying by check took far longer than I expected. I would recommend going with the credit card option instead. The time you save will be worth sacrificing the slight discount. All in all I am extremely satisfied, in fact blown away, by the quality of this product. I will be giving glowing recommendations to my friends and will absolutely use Xotic PC again.

Very Satisfied
Reviewer: ncg1589 (1)
Click Here to See the Profile for ncg1589

6/10/08 7:31 PM
I ordered a well equipped Sager NP2092 for my bother, I talked a lot about the laptop and recieved a TON of helpful information from one of their sales representatives named Justin. All of the customer support questions were responded to VERY quickly, sometimes in minutes, and always in a polite manner. The machine was ordered on Monday June 2, and arrived at my door Monday June 9. Amazingly fast. Overall, I couldn't have been more pleased with the laptop when it came. It was twice as good as I expected. As a whole, I highly recommend Xotic PC. Their costumer service is excellent, the products are great, and the price is unbeatable (Especially with price matching). I plan to do business with them again this summer when I buy another laptop that is scheduled for release. I highly recommend that anyone considering ordering a laptop go to Xotic PC.

Very Satisfied
Reviewer: jamanga (1)
Click Here to See the Profile for jamanga

6/8/08 8:26 PM
I recently purchased a Sager NP5793 laptop from XoticPC. I liaised with Justin Woitte who I found to be very knowledgeable, courteous and extremely responsive. This laptop is extraordinary – I’ve owned Dell and Toshiba laptops before – but this one is something else. It’s very responsive, the keyboard in particular is superb, and the screen size (1920 x 1200) is incredibly attractive and clear.  
 
I included a custom-painted lid with my company logo during purchase. This stage added almost 4 weeks to the order time as the proof went back and forward a few times, each time with minor changes at my request and the painting itself took just over 16 business days. The end product looks absolutely fantastic and in my opinion, was well worth the extra time. It’s a great additional to an already exceptional laptop, which will also represent my company when I’m onsite with my customers.  
 
I live in Australia, was prepared to accept there might be communication and support delays – however this was NOT the case, XoticPC’s service was exceptional. Combine this with their excellent products and attractive prices means I heartily recommend XoticPC to others.  

Very Satisfied
Reviewer: xshark (1)
Click Here to See the Profile for xshark

6/6/08 11:31 AM
For anyone looking for a high end quality machine at the best price, look no further than XoticPC. Like everyone else who has never ordered from a smaller reseller, I was extremely hesitant. Luckily, Justin W from XoticPC was a great help. He answered every question and concern I had promptly through emails. After researching for maybe several months (and buying and returning a Dell Inspiron in the process), I found a great deal at another Reseller. Reading the reviews of this other reseller, it was obvious that I was better off purchasing through XoticPC. Fortunately for me, XoticPC matched the price.  
 
I received my new Sager 5793 with the Nvidia 8800GTX in a total of 7 or 8 business days (several days ahead of schedule).  
 
The machine came WELL packaged and intact. It was obvious that care was taken into every aspect of building and shipping my new machine. No scratches, no Burnt Pixels and working like a dream and should any issues arise, I am confident in the superb customer service provided by Justin W and XoticPC.

Very Satisfied
Reviewer: Clintre (1)
Click Here to See the Profile for Clintre

5/29/08 10:12 PM
All I can say is that Xotic PC is a great company to do business with. I am extremely happy with them. Justin W. over there was extremely helpful with all the questions that I had prior to making my decision. Even though I used email instead of the phone to ask questions the answers came fast and were easy to read.  
 
Once I placed my order for the Sager 5973 the turn around was amazing. Even with me screwing up on my credit card (not notifying them of the big purchase) Xotic got the laptop shipped out fast and were very professional about my snafu! Will do business with them again!

Very Satisfied
Reviewer: Kson (9)
Click Here to See the Profile for Kson

5/27/08 12:07 AM
I needed to get a laptop for college that could hopefully last me through all 4 years. I did a lot of research and ended up purchasing from XoticPC.  
 
I was able to customize the laptop to my liking and it was easily less expensive than comparable "name brand" laptops with the same features. Plus just knowing that there is quality customer service waiting made it that much easier to bite the bullet for the big online purchase.  
 
One school year down, and this laptop hasn't let me down yet.

Very Satisfied
Reviewer: Mizzou (1)
Click Here to See the Profile for Mizzou

5/26/08 8:04 PM
After two Dell laptop's (never again), I decided on a Sager NP2092 after a lot of research.I decided on Xotic after reading the reviews. Believe me, they don't disappoint. After speaking with Justin W, it was a no frills, no b.s. conversation. He answered my questions and I was notified via email on processing, final burn and shipping details on my new machine.  
If I had to order a new laptop today, it would definitely be from Xotic. My Dell days are over.

Very Satisfied
Reviewer: minsookim1398 (1)
Click Here to See the Profile for minsookim1398

5/11/08 12:29 AM
I bought my new laptop here completely customized and for around 400-600 dollars cheaper than Dell/HP/Fujitsu/Toshiba etc.  
 
100% satisfied. Now whenever someone asks me where to buy new laptops, I always tell them to check out Xoticpc.

Very Satisfied
Reviewer: Pac757 (1)
Click Here to See the Profile for Pac757

4/23/08 4:08 PM
I was out on the web looking at ASUS retailer and found Xotic PC, they seem to have good prices and great reviews. I can not tell you how pleased I am that I went with Xotic on my purchase, they repond very quickly to e-mails, they are pleasant and very helpful on the phone, no long waiting for a live person, and they never were a hurry to get of the phone, any, and all questions were answered to my satisfaction. They are very proffesional. I would recomend them to any individual or business looking to but computer equipment from them. This was by far the best computer buying experience I have ever had, and I have bought several laptops in the past year for work and family, this was the best company yet, and the products they sell are all high quality. I look foward to doing business with Xotic PC again in the future.

Very Satisfied
Reviewer: carlmora18 (1)
Click Here to See the Profile for carlmora18

4/18/08 2:40 PM
What can I say about Exotic PC? Well, first off I had been to Cyberpower, Aeoncraft, Dell, Alienwere, and could not find a better deal on the laptop I wanted. Plus there selection didn't apeal to my wallet so much so when I stumbled upon Exotic PC I was a little suspisious. None the less I place my order and got a confermation e-mail almost instantly. This impressed me alot because cyberpower took 2 days to confirm with me, and seeing how it was the first time I had ever trusted anyone with making a computer, I had higher standerds for them. Anyway, the next day the put my order on hold and wanted to confirm with me that I wanted 1 day shipping, I called and talked to Justin Woitte and confirmed. The status change took a day and then it was back on the production line! I was worryed about a few thing and e-mailed Justin, he replyed very fast and accuretly. My personal thanks goes out to Justin Woitte and the staff at XoticPC for making my first computer purchase online easy and hassle free.

Very Satisfied
Reviewer: Prasad007 (1)
User Rating: 
Click Here to See the Profile for Prasad007

4/14/08 7:33 AM
XoticPC is in a league of it's own! Enough said. :D

Very Satisfied
Reviewer: toki05 (1)
Click Here to See the Profile for toki05

4/10/08 11:05 AM
After a long time researching for a laptop, I stumbled upon Xotic PC. They had what I wanted at a lower price than their competitors. I had a few questions on some of the product which was answered very promptly by Justin, so I decided to order. I have had the laptop for a little over a month now and it is AWESOME and not a issue with it. I recommend all my friends and anyone else looking for a laptop to shop here, not only will their customer service take care of you they will give a great laptop at a great price. When I need another laptop, this is where I will be going.

Very Satisfied
Reviewer: pad11 (2)
User Rating: 
Click Here to See the Profile for pad11

4/8/08 8:53 AM
My interest in purchasing a new laptop began last December when Alienware announced the new m17x. During the long (and still ongoing) wait for the release of that machine, I began rethinking what I actually wanted in a new mobile gaming unit. Upon doing research, I was made aware of Xotic PC as a reseller of Sager lap tops, and, in particular, Xotic's version of the Sager 9262. After building a mock version of my dream machine online at Xotic, I became aware of two VERY important and stunning features: 1) What Xotic could offer in terms of a Sager 9262 was infinitely more powerful than anything I could hope to get in the m17x and 2) my dream could come true as the price was outstanding!  
 
Immediately, my mind changed and as soon as I had the proper personal financing in place, I began getting in touch with Xotic in order to place an order for my new machine. This process, the act of communicating with this company, was amazingly easy, simple and quick. Justin, my rep in this case, was readily available via PM and postings at Notebook and Laptop Reviews. I never had to wait more than 30 minutes for a reply to any question I had during my initial inquiry phase and in the evenings, if I sent a message to him, the next morning I received a prompt answer.  
 
The build process was a breeze and I did this on the phone with Justin, the very person whom I communicated with electronically during my design phase. I even made a couple minimal changes to the order (in terms of extras) and Justin handles them accurately, easily and with no delay in my order fulfillment).  
 
I opted to have my machine customized via painting and detailing and that, as stated in the order process, added a couple weeks to the build time. Let me just say that this was DEFINITELY worth it. Beyond being beautiful and a solid representation of what I wanted, it adds a durability to the machine in that it essentially has the same finish, shine, polish and protection that a car has.  
 
The machine, in short, is superb and supremely powerful. I could not be happier with it and with all the service I have received from Xotic PC, either via Justin, their on-call staff during the day, or their 24/7 tech support (I had a couple questions after hours that were quickly and readily answerd).  
 
I highly recommend Xotic PC. This is the easiest time I've had in purchasing a gaming rig and I've never experienced customer service so honest, fast and effective.

Very Satisfied
Reviewer: ncbrowns (1)
Click Here to See the Profile for ncbrowns

4/3/08 11:15 PM
I recently purchased a Sager NP5793 from Xotic with a 2.5 GHz Core 2 Duo and an NVIDIA GeForce 8800M GTX video card. The Sager is an excellent option for a high-end mobile system -- the price and selection offered by XoticPC were far superior to the offerings of the large-volume brands.  
 
Xotic answered my pre-sale questions quickly and accurately, and was able to get the system shipped out quickly so I could bring the system on an upcoming business trip.  
 
The system arrived in great condition and is performing well thus far.  
 
I would highly recommend both the Sager NP5793 and a purchase from XoticPC.

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