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| Xotic PC Customer Reviews - Page 2 |
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10/1/08 2:06 PM
I'm hooked!
I was looking for a new laptop about a year ago and just happened by this gem of a company. XoticPC goes above and beyond all levels of service. Let’s break it down.
Sales Team: 11 out of 10
I knew little about the products they sold, but knew what requirements I wanted. The employees were all extremely friendly and knowledgeab... Read MoreI'm hooked!
I was looking for a new laptop about a year ago and just happened by this gem of a company. XoticPC goes above and beyond all levels of service. Let’s break it down.
Sales Team: 11 out of 10
I knew little about the products they sold, but knew what requirements I wanted. The employees were all extremely friendly and knowledgeable. They didn't try to push me into a product I didn't need just to sell me more, and actually encouraged me to get the most bang for my buck. They have a great community of very satisfied customers who stick around on the website's forums to help others choose a product or make recommendations for specific needs.
Products: 11 out of 10
The products they sell are of very high quality and go through a rigorous testing phase to weed out bad parts. I have been a member of the forums for almost a year and can count on one hand the number of times I have heard of parts failing (there are close to 700 members who post on the forums, making the failure rate of around 0.7%).
Price: 11 out of 10
Some places online offer a 2-5% discount below a competitor’s regularly priced product. XoticPC does the leg work for you and offers you the 3% cash discount and the lowest price on the web. A quick search today for the Sager NP5796 brings prices as follows
CompanyName/BasePrice/MaxUpgrades
XoticPC.com/$1777/$3454
Discountlaptops.com/$1822/$3474
Sagernotebooks.com/$1939/$3457
Xtremenotebooks.com/$1899/$3853
Speed: 9 out of 10
This may be the one thing XoticPC has not perfected, though I’m not sure I would want them to. You don’t rush an artist, you don’t rush a cook. If you want a really nice product you spend time making sure you have it before delivering. XoticPC does and extensive burn-in on all of its notebooks which adds some time to the final product. I must say though, they do ship as soon as they feel satisfied that it has the quality you deserve. I personally had pre-ordered the NP5792 in November and it was released the 2 weeks before Christmas. After a week of extensive testing, they began construction and shipping of the new notebooks. I received my notebook the day before Christmas Eve without the extra accessories that I had ordered. When I questioned them about this, they told me that they wanted me to have the laptop as soon as possible and will ship the backordered accessories when they arrived. I couldn’t have been happier with there choice.
Integrity: 11 out of 10
XoticPC doesn’t jump onto every bandwagon technology that comes around which gives them a little more credibility than the next reseller. For instance, when everyone started selling the solid state drives XoticPC held off until they knew how the product would perform and decided not to include it when they learned of its flaws. They also won’t build a system with memory that is clocked higher than what the system can recognize just to make an extra buck. Also, as I mentioned before they won’t try to sell you just the biggest and the best. They will find out what you need, how much you were planning on spending, and working off of those parameters. This is the most honest company I have ever run across and will never switch back to the big-names in the business.
Support: 11 out of 10
The tech-support offered is amazing. Between the 24/7 DOMESTIC telephone support, the same-day response e-mail support and regularly answered forums support… there is always someone who knows how to handle a problem. When a RMA is in order it is handled quickly and with the utmost professionalism. I have heard of DVD rom drives going bad and the company shipping a replacement drive ASAP. Any software and driver issues that arise can be dealt with by checking the forums and getting detailed directions on how to update software.
Overall, I trust them. They are reasonably fast at delivering an amazing product and making sure that they have satisfied customers. I was very disappointed when I had ordered a mini-laptop from another reseller a week before they started pre-orders for an even better mini. I will always look to XoticPC first for all my notebook needs. They have a VERY satisfied customer in me!
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10/4/09 12:37 PM
Xotic PC is one of the best resellers out there. They handled my order very smoothly. I got replies to all emails in at most one business day. My 'price match' request was personally met by Justin who is a very friendly guy. Even before you decide on which laptop to buy, all your doubts can be cleared on the forum or the live chat. Knowledgeable people will help you choose a laptop that fits your needs perfectly. My credit card information could not be verified, so I simply called them up and changed it over the phone. They have a very friendly staff.
This was my first experience of buying computer in US. I am glad that I went for Xotic PC instead of 'big' names like Amazon, newegg, etc.
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9/9/09 8:21 AM
Well Xoticpc does it again. Not only was there sales rep knowlegable, but my new laptop which was supposed to be ready to ship in 3-7 business days, shipped in 2. Not only that but my package was shipped afterhours and now it will be here a day early. Again great respect for a company that strives to meet your every need. Thanks again Joseph and the whole Xoticpc staff for making this a wonderful experience. This review was modified by its author, jenius8477, on
9/9/09 11:40 AM.
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9/8/09 2:40 PM
this was a good choice of mine to purchase my order from Xotopic and justin W was very helpful with my questions and was one of the reasons i ordered from Xotopic
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9/1/09 8:41 AM
Hello,
my name is Vojislav Vlasic.
I'm an engineer employed in Europe.
Sometimes I travel around for some field work,or some other job related issue,of course I go to vacation also :)
I needed laptop that can work with engineering programs,and at the same time with animation and similar.
So after some research I found xotic pc's website and contacted them.
Most of the laptops that I found on the internet were descent,but not really what I needed.
Justin Woite from xotic pc responded offering several laptops which were close to what I needed.
Justin was very polite and understanding,we exchanged about 20 emails over 3 months,I felt very relaxed with a sense of security.
I never felt pressured to buy anything from them,they really try to help you as much as they can,so if you have a sudden problem (payment issue or something like that),you won't have a headache with xotic pc,they are really understanding.
When they got my payment,laptop was shipped after 6 days and it got to a shipping address in 4 days.
You can count on xotic pc personnel to do a good job,anything can be arranged,if you have some special requests they will be fulfilled.
So to sum things up,I will recommend xotic pc to my friends and co workers,I'm very pleased with everything they had done.
Justin Woite is a great guy,he will answer every question you might have in minimum time,he doesn't feel annoyed after several mails.
My only regret is that xotic pc isn't an international company,that's a shame,they deserve international status and recognition.
I wish them very best of luck and a good fortune in life,they really did a good job.
If I missed something you can probably find it in other reviews,which are also very positive. This review was modified by its author, vdb86, on
9/1/09 8:48 AM.
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8/28/09 1:01 PM
Very satisfied so far. They were extremely helpful before the sale when I gathered info. Order went very smooth and I had my laptop in hand 6 days after I ordered. Even more excited when I opened the box. Sager NP5797, high quality, great computer. Will order again from Xotic. This review was modified by its author, hpower, on
8/28/09 1:05 PM.
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8/12/09 11:20 AM
Loved the Xotic PC service, which really is a great thing when dealing with computers and laptops.
Joseph L helped me with my order and even made a suggestion to me after overlooking my order, which made my shipping solution cheaper and faster.
Due to a complication with the specific laptop I ordered, I overpaid an extra $225 for my order. This money was monitored and in-time refunded by Xotic. To smooth things over for the trouble with the refund, I was contacted by customer service, who then offered me a notebook cooler free of charge.
This is definitely the place to shop for computers in my opinion. They clearly care about customer satisfaction. This review was modified by its author, ChrisSto, on
8/31/09 1:59 PM.
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8/8/09 2:32 AM
I recently moved away to college, and I needed a laptop. I've never owned a laptop before, so I was nervous about shopping for one. Of course I did lots of research on my own, but when I emailed Xotic PC's sales department, Justin W. answered my questions promptly and thoroughly (during a weekend, no less).
I ordered a Sager NP2098 with no pre-installed operating system and with a custom skin on the back of the screen. I've had my new laptop for a few weeks now, and I've had no problems with it whatsoever. I installed Windows 7 RC1, then installed the drivers from the disk supplied with the computer -- a simpler process than I expected, and I didn't have to deal with or pay for Vista. The custom skin is beautiful and distinctive, and it covers the entire back -- reaching down the sloping sides instead of just covering the flat part. The colors are accurately reproduced from the picture in their library, which I was very pleased to see.
The skinning process did add about two weeks to the order: a week to ship it from the production facility to the skinning facility followed by four business days for the actual skinning. If there's a low point to my order, it would have to be that unexpected week-long shipping delay, but in my case it wasn't a problem so I didn't bother emailing to ask what was taking so long. All of the other stages of the order were completed within their estimated ranges, so the whole process didn't take too long.
So far I'm very happy with my purchase. With their responsive customer service, excellent selection and customization options and competitive prices, I will definitely keep Xotic PC in mind for my next laptop.
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8/6/09 5:19 PM
Purchased a new Asus G51 laptop. Fantastic customer service with knowledgeable and courteous staff. Fast turn around time and excellent shipping.
Post sale assistance was top notch as well. Highly recommended.
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7/26/09 3:17 PM
I posted a negative review here several hours ago, as the notebook computer I purchased had a bad stick of RAM as well as a few other small problems. Within a few hours, Xotic PC had phoned and offered to pay me back for the cost of shipping the RAM, as well as providing me with a notebook cooler free of charge. I would definitely recommend Xotic PC – they clearly care about customer satisfaction. I won’t hesitate to buy from them in future, knowing that if something does go wrong, they won’t leave me to deal with it alone. This review was modified by its author, olivkira, on
7/26/09 4:40 PM.
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7/13/09 11:57 AM
I am very satisfied with my experience with XoticPC.
I recently received my laptop and the machine is of a very high-quality manufacture. I am incredible satisfied with its performance. I got my lap top at a significant discount compared to what I would have to pay at a big-name seller such as Dell or HP. I am happy with this as I am on a tight budget as a grad student, and it is typically expensive to find a laptop that can run the modeling software I work with.
The support staff at Xotic were always easy to contact and were very helpful. I never had to wait on hold. The one issue I had was quickly resolved.
I would definitely recommend buying from Xotic. This review was modified by its author, Maxwells Demon, on
7/29/09 3:22 PM.
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7/12/09 11:52 AM
Great machine - (love the rich resolution in 15").
Big story was support given when I had an issue. Joseph Lee had an email exchange with me like he was my close friend that worked there and wanted to make sure I was happy.
Instant response. Proposed solid resolutions.
Overall great experience.
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7/9/09 5:06 PM
I ordered a Sager 2098 (Compal KHLB2) from XoticPC. Sales answered all of my questions before the purchase and kept me informed during the build process and shipping. Build quality is excellent and the laptop is working great. I will definitely be a return customer.
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6/22/09 3:03 PM
Great experience. Justin W fielded most of my questions and was very efficient and professional. Great price on a new system and got it built and mailed out fast.
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6/19/09 11:44 AM
xotic pc was great. they shipped in a timely manner and the laptop is awesome! Will buy from again. Great sager reseller
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6/17/09 6:43 PM
Purchased two computers from XoticPC in last month, looking at a third. Obviously I'm satisfied with them.
Ask for Justin Woitte.
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