I'm hooked!  
 
I was looking for a new laptop about a year ago and just happened by this gem of a company. XoticPC goes above and beyond all levels of service. Let’s break it down.  
 
Sales Team: 11 out of 10  
I knew little about the products they sold, but knew what requirements I wanted. The employees were all extremely friendly and knowledgeable. They didn't try to push me into a product I didn't need just to sell me more, and actually encouraged me to get the most bang for my buck. They have a great community of very satisfied customers who stick around on the website's forums to help others choose a product or make recommendations for specific needs.  
 
Products: 11 out of 10  
The products they sell are of very high quality and go through a rigorous testing phase to weed out bad parts. I have been a member of the forums for almost a year and can count on one hand the number of times I have heard of parts failing (there are close to 700 members who post on the forums, making the failure rate of around 0.7%).  
 
Price: 11 out of 10  
Some places online offer a 2-5% discount below a competitor’s regularly priced product. XoticPC does the leg work for you and offers you the 3% cash discount and the lowest price on the web. A quick search today for the Sager NP5796 brings prices as follows  
CompanyName/BasePrice/MaxUpgrades  
XoticPC.com/$1777/$3454  
Discountlaptops.com/$1822/$3474  
Sagernotebooks.com/$1939/$3457  
Xtremenotebooks.com/$1899/$3853  
 
Speed: 9 out of 10  
This may be the one thing XoticPC has not perfected, though I’m not sure I would want them to. You don’t rush an artist, you don’t rush a cook. If you want a really nice product you spend time making sure you have it before delivering. XoticPC does and extensive burn-in on all of its notebooks which adds some time to the final product. I must say though, they do ship as soon as they feel satisfied that it has the quality you deserve. I personally had pre-ordered the NP5792 in November and it was released the 2 weeks before Christmas. After a week of extensive testing, they began construction and shipping of the new notebooks. I received my notebook the day before Christmas Eve without the extra accessories that I had ordered. When I questioned them about this, they told me that they wanted me to have the laptop as soon as possible and will ship the backordered accessories when they arrived. I couldn’t have been happier with there choice.  
 
Integrity: 11 out of 10  
XoticPC doesn’t jump onto every bandwagon technology that comes around which gives them a little more credibility than the next reseller. For instance, when everyone started selling the solid state drives XoticPC held off until they knew how the product would perform and decided not to include it when they learned of its flaws. They also won’t build a system with memory that is clocked higher than what the system can recognize just to make an extra buck. Also, as I mentioned before they won’t try to sell you just the biggest and the best. They will find out what you need, how much you were planning on spending, and working off of those parameters. This is the most honest company I have ever run across and will never switch back to the big-names in the business.  
 
Support: 11 out of 10  
The tech-support offered is amazing. Between the 24/7 DOMESTIC telephone support, the same-day response e-mail support and regularly answered forums support… there is always someone who knows how to handle a problem. When a RMA is in order it is handled quickly and with the utmost professionalism. I have heard of DVD rom drives going bad and the company shipping a replacement drive ASAP. Any software and driver issues that arise can be dealt with by checking the forums and getting detailed directions on how to update software.  
 
Overall, I trust them. They are reasonably fast at delivering an amazing product and making sure that they have satisfied customers. I was very disappointed when I had ordered a mini-laptop from another reseller a week before they started pre-orders for an even better mini. I will always look to XoticPC first for all my notebook needs. They have a VERY satisfied customer in me!  

XoticPC is one such company that when you deal with it, you get the rather familiar "it's too good to be true" feeling. But I've been using my laptop for a year now, and it's still going strong... So believe me when I say it, no doubt is it too good but it god damn true to it's word!  
 
XoticPC is certainly in a league of it's own! :D

This review was modified by its author, Prasad007, on 6/10/09 5:00 PM.

My purchasing experience with XoticPC was very positive.  
 
I ordered a Sager 5793 from Xotic PC via my university's institutional purchasing program. Website was easy to navigate, prices were good, and the sales rep I talked to (Justin) was friendly and helpful. First impressions were excellent.  
 
But then things went a bit downhill, for two reasons. First, Xotic PC insisted on waiting 2 weeks for the check to clear. I could understand this if the check was a personal check, but it wasn't - it was verifiably an institutional check from a major (ivy league) university. Second, there was a mistake with the delivery - I requested 'next day' as I needed the laptop in a hurry for a business trip, but it was shipped via ups ground.  
 
However, it's not so much a question of a company making a mistake, but how they respond to that mistake. When I called XoticPc and expressed my views on the check clearing and delivery in a cordial but rather... direct manner, Justin remained friendly and helpful, and promised to get someone 'higher up' to resolve things. Within five minutes I had the owner of the company call me back. He apologized for the mistake with the delivery, promised to review company policy on institutional purchases with checks, refunded all delivery charges and sent me a laptop cooler as further compensation.  
 
When the laptop arrived it was exactly as specified, and so far has worked perfectly.  
 
So, yes, they made some mistakes with the order, but they responded to those mistakes very professionally and in a way that demonstrates that they really care about their customers. I would definitely do business with XoticPC again, and highly recommend them.  
 

I was very pleased with XoticPC. Never before have I ordered anything from an internet retailer and gotten customer service this good. Often my e-mails had responses within minutes. They were pleasant to work with and moved my order along as quickly as they could.  
 
Also, after extensive shopping from the major retailers (Dell, HP, etc), I can be sure that XoticPC offers some of the best prices for some of the best machines on the market.

What an outstanding place to buy a laptop from. I was a first time buyer and nervous about buying one. I did research on notebookreviews.com and came across XoticPC when I was recommended a Sager NP2090. Justin at XoticPC answered all questions I had as a first time buyer and made it easy to buy from. I did not know of the company or computer when I started this trip to a first laptop but I am very glad I did and Xotic PC made it worth while. You really can not go wrong with these guys. Excellent customoer service that made you feel like they care, because they do.

XoticPC was excellent to work with; my thought process was simple -- I read (here!) that Sager had some support issues, and also read (here!) that XoticPC was excellent for support. After browsing various forums, I called XoticPC up direct -- and a real human ansewered the phone. I was pretty impressed by that, and the person in general. The website seemed pretty good, and pricing pretty similar to Sager direct, and their reputation was highly regarded around.  
 
In the end, I had no issues with my notebook so far (knock on wood) so I didn't push XoticPC too far.. but with Justin in the forums, humans on the phone, a good website, and very speedy service (kudos to Sager) I've been very impressed. I would order again.  
 
(I used a bogus invoice number above; its not around, and been a few weeks so I'm not going to sig it up.)  
 
FWIW, I'm in Canada.

My interest in purchasing a new laptop began last December when Alienware announced the new m17x. During the long (and still ongoing) wait for the release of that machine, I began rethinking what I actually wanted in a new mobile gaming unit. Upon doing research, I was made aware of Xotic PC as a reseller of Sager lap tops, and, in particular, Xotic's version of the Sager 9262. After building a mock version of my dream machine online at Xotic, I became aware of two VERY important and stunning features: 1) What Xotic could offer in terms of a Sager 9262 was infinitely more powerful than anything I could hope to get in the m17x and 2) my dream could come true as the price was outstanding!  
 
Immediately, my mind changed and as soon as I had the proper personal financing in place, I began getting in touch with Xotic in order to place an order for my new machine. This process, the act of communicating with this company, was amazingly easy, simple and quick. Justin, my rep in this case, was readily available via PM and postings at Notebook and Laptop Reviews. I never had to wait more than 30 minutes for a reply to any question I had during my initial inquiry phase and in the evenings, if I sent a message to him, the next morning I received a prompt answer.  
 
The build process was a breeze and I did this on the phone with Justin, the very person whom I communicated with electronically during my design phase. I even made a couple minimal changes to the order (in terms of extras) and Justin handles them accurately, easily and with no delay in my order fulfillment).  
 
I opted to have my machine customized via painting and detailing and that, as stated in the order process, added a couple weeks to the build time. Let me just say that this was DEFINITELY worth it. Beyond being beautiful and a solid representation of what I wanted, it adds a durability to the machine in that it essentially has the same finish, shine, polish and protection that a car has.  
 
The machine, in short, is superb and supremely powerful. I could not be happier with it and with all the service I have received from Xotic PC, either via Justin, their on-call staff during the day, or their 24/7 tech support (I had a couple questions after hours that were quickly and readily answerd).  
 
I highly recommend Xotic PC. This is the easiest time I've had in purchasing a gaming rig and I've never experienced customer service so honest, fast and effective.