No complaints, everything went through without problems. Pre-order costumer service was great, email answers were always friendly, polite and helpful and came within a day, often even faster. Assembly and shipping after ordering was as quick as one could ask for. Order changes were done without problems, wishes for exotic foreign parts were fulfilled.  
Payment went through wihout hickups, refunds were no problem.  
The delivered system was exactly as ordered and works better than great. I'm a very satisfied costumer.

I am extremely satisfied with the level of service that XoticPC has offered me. From the enquiry stage to the purchasing stage to the obtaining of the windows 7 upgrade, XoticPC has provided me with an excellent service standard and I will definitely recommend XoticPC to anyone who wants to purchase a laptop.  

Xotic PC is simply the best place to get a laptop!  
 
The staff is knowledgeable about their products and they allow for live chatting to discuss which laptop suits your personal needs. The prices are also very reasonable and the shipping is fast. The products are also very well made and I am very happy with my Sager NP2098 Laptop.  
 
Getting a laptop from anywhere other than Xotic PC is a mistake.

This review was modified by its author, ruel14, on 11/18/09 8:39 PM.

this was my first experience ordering a "specialty" laptop not from one of the big brands (sony, dell, etc), and i'm really happy i did so through xoticpc. the prices are good and even cheaper than the direct sager website with xotic's cash discount. and joseph from the sales dept was terrific to work with - i always received very prompt and helpful replies to all my inquiries and requests. overall, i had a great experience with xoticpc and would not hesitate to highly recommend them (i already have!).

I would have to highly recommend xoticpc! Their sales staff were always friendly even though I changed my order 3 times. I couldn't be happier with my Asus G51J-A1. Also fyi if you're looking into purchasing a laptop from them they have excellent forums with benchmarks and tests describing the products! Amazing! I'll DEFINITELY be a repeat customer!

Outstanding... I am truly blown away by the performance of this laptop, I thought it would be on part of my old E7200/9800GT Desktop combo I had, well it's much better! For what you pay for you really get much more in Sager/Clevo, the products are rock solid and very well built. I can play Crysis on this machine with gamer spec and hit 25-32fps on a laptop mind you! Also the heat is not bad as some have claimed, I left my fan option on the bio’s on continuous. With that option when this unit hits around 60c the fan stays on continuous and adjust speed accordingly to keep the components cool. Plus the cooling chassis is solid heavy grade copper, quality you just don’t get in lower end manufactures. Xotic-PC price matched this machine for me and gave me an outstanding deal, I would recommend them to anyone. Sager NP8662 CPU: Intel P8700 @ 2.53 GHz GPU: GTX 260M/Folding RAM: G.Skill DDR3 1066Mhz 4GB SSD: G.Skill Falcon 64GB.

I am writing my review of XoticPC and the great customer service I received from my sales rep Justin during my purchase of a SAGER NP8690 (Clevo W860CU) custom 15.4" gaming laptop.  
 
Prior to purchasing I had been emailing and using the online chat function of xoticpc.com where Justin and another sales rep were very patient and knowledgeable with my questions. I was actually considering purchasing another Sager model when the NP8690 was released. Justin provided me with some preliminary information, and after the first reviews of the new model I was ready to order.  
 
Over the past couple months I had been saving up any credit card gift cards I had received to use towards the purchase of my new laptop. Some of the other Sager resellers I talked to could not accept these or allow multiple forms of payment. Justin said this would be fine, I just needed to call in my order.  
 
The order phone call was painless, as Justin and I had been in previous contact. He created my account and we reviewed all the options I was considering. He provided input and answered my questions, but did not pressure me to purchase anything extra. He took my multiple forms of payment and since I called after 5pm on a Friday he said the order would post on Monday.  
 
Monday came and there was a issue with one of my gift cards. It took a couple of days and calls to their billing department, but eventually it was worked out on their end and my order was sent to production. Unfortunately after this delay there was now a 2 week backorder from the vendor on the new models. To compensate me for the billing issue that made me subject to the delay, Xotic upgraded my shipping one level. During the backorder Justin was very helpful and patient with my status inquiries, and gave me estimates of when my order would ship.  
 
Once I received my laptop it was as described and I am really happy with my purchase. Justin even contacted me after the sale to ask if I had any questions or concerns and to make sure I was satisfied. During the whole process I received a total of 14 emails from XoticPC keeping me informed of the status of my order. I would order again without hesitation from XoticPC. Thank you!

This review was modified by its author, jgs9455, on 11/16/09 9:31 AM.

I am vary pleased with my purchasing experience. Joseph L worked with me 100% of the process and informed me of everything. All questions were answered in a timely manor. I will do business with these people again for any of my future laptop purhases.

This is the first time I buy laptop online. I searched for a portable gaming laptop and XoticPC answered my desire, it's the Sager NP8690, a customisable gaming notebook. XoticPC answered all the question I need in hours, no worries about the parts I request, the invoice and payment, and the shipping is really quick!! Thanks to Justin W for the superb assistant all this time, the Sager came with no defects, I love it.. Keep ur great work XoticPC!!

Hopefully everyone will read this and also join the ranks of those of us who are truly happy with Xoticpc. Ordered a Sager 9280 with the i7 -975 and I have to say it is truly a screamer. Your staff has been from day of ordering to now real professional , courteous and very knowledgeable. When I order my next laptop one day and I will it will be from you guys. I am also recommending you to all of my friends who are looking for laptops as well.  
 
Service 10  
Shipping 10  
Build of Computer 10  
 
As soon as I received it yesterday here in Iraq. I immediately erased the hard drive reformatted it and installed XP, Vista and Ubuntu on there. Working to put fedora on there next. The “Beast” as I call mine is truly a screamer.  
 
Thank you for the many sleepless nights coming up.  

Awesome company. The product was top notch. It was delivered much quicker than I expected. They have answered every question I have had precisely and promptly. Will I buy from them again, ABSOLUTELY!!!  
 
Anyone looking for an awesome gaming laptop with all the bells and whistles, look no further than XoticPC and check out the Sager NP8760. You will not be disappointed at all!!!!!!!

I was looking for a portable gaming laptop for college and did not want to by any laptops from Best Buys, or Costco. Anyways I went online and searched for custom gaming laptops and I stumbled on Xoticpc.com. I then did some research on this website/company and found nothing but positive and good comments about this website. I then decided to place my order with xoticpc. My parents wouldn't let my buy from an online store, being afraid that it was a scam. (Xoticpc is a legitimate website and company and NOT a scam.) I then called xoticpc and the sales representative, Justin W. was very helpful and answered all of my parents questions. The next day the check was in the mail, for the Gt628 pre-order. 2 months later MSI announced that the Gt628 was not to be released to the U.S. This was a bummer (not Xoticpc'S fault). I then called Justin W. and asked him if I could switch my order to the Np8662, he was very helpful and was able to switch my order to the np8662 the very minute. I only had to pay the remaining balance. After I paid the remaining balance the laptop was shipped and on it's way. 1 1/2 weeks later the laptop arrived at my front door, and I could not be much happier. The build quality is top quality, and so is the customer service! Justin W. answered all of my questions and all of my e-mails within the hour. You can't find customer support like theirs anywhere!  
 
Sales: 10/10  
They don't pressure you into buying anything!  
 
Price v.s performance ratio: 10/10  
Their prices are always the lowest if not close to the lowest, they have a variety of discounts and they even have a price match option!! :-)  
 
Quality: 10/10  
The laptops that they sell are top quality, they put each and everyone of them through rigorous tests before they ship it to you. So you always know that your laptop will work right out of the box! That means no DOA!  
 
Support: 10/10  
24/7 domestic tech support, quick e-mail responses, and regular open forums, they will answer your questions quickly and thoroughly.  
 
Final score: 10/10  
Overall I trust them and will buy from them again in the future. I will also recommended them to all my friends and family. I am very happy with the Np8662 that I bought from them, it runs flawlessly! Trust me you won't regret buying from them! :-)  
 
 

I was looking to purchase a 15.4" gaming notebook. I came across the Sager NP8662 on Xotic PC. My inquiries about the notebook were answered promptly by an employee name Justin. He responded in a timely manner and he was very professional. I place my order on Monday, September 21st and I received it in 8 days on Tuesday, September 29th. The notebook has exceeded all my expectations. The Sager NP8662 runs cool when I play games such as Batman: Arham Asylum and Resident Evil 5. It is portable. I've taken the notebook to class and to work. Overall, I am extremely satisfied with the notebook and the process I went through to purchase it.

I've always been skeptical of ordering anything by phone, but no more! Joseph Lee was incredibly friendly and helpful; he helped through the process, helped me get the most for my money, and was just a great guy overall. I will definitely be coming back here in the future. Kudos to you, xoticpc.

Xotic PC is one of the best resellers out there. They handled my order very smoothly. I got replies to all emails in at most one business day. My 'price match' request was personally met by Justin who is a very friendly guy. Even before you decide on which laptop to buy, all your doubts can be cleared on the forum or the live chat. Knowledgeable people will help you choose a laptop that fits your needs perfectly. My credit card information could not be verified, so I simply called them up and changed it over the phone. They have a very friendly staff.  
 
This was my first experience of buying computer in US. I am glad that I went for Xotic PC instead of 'big' names like Amazon, newegg, etc.