After looking for some time, not only did I find what I was looking for, It was 25% less then any other store. I called to confirm that this price and item was correct. The rep I spoke with was very, very friendly and helpful. I would and have recommended Video Direct to all my friends. I usually do not do these surveys but in theis case due to the fantastic service, i thought it only right. Thanks you, Rich Nealley / Nashua, NH

I have reasons to believe this company is one and the same as accessorycircut.com. They have the exact same order form and confirmation page and they pulled the same tired tricks on me... the bait & switch. I ordered an item, they then told me they didn't have it and wanted me to buy something else! DON'T WASTE YOUR TIME HERE.  
 
TO THE SELLER: If you don't have an item available, don't list it on your page and allow customers to order it!!!  
 
EDIT TO ADD: Received a phone call from this company shortly after my review and they offered me sell me the product I wanted (the one they said they didn't have) if I were to CHANGE my review!!! Ludicrous!

This review was modified by its author, thaliagoo, on 10/9/09 4:02 PM.

I like the fact that your company sends out the order immediately compared to other online mail order companies.

My problem is with the product, not the service. I sent the following message: "I regret to advise you that I've tried the material you sent and find that 1) the lens cap is unsatisfactory. The fact that it came with a lens cap was a main reason for purchasing this lens and adapter. I thought that the cap would stay on when put in my pack while hiking. The cap actually is quite loose and falls off easily. The lens is still like new even though the cap fell off. It probably won't stay that way with this problem. At this point I am an unhappy customer. In addition, 2) the value of the wide angle lens seems minimal over the wide angle built into the Canon A590IS. "  
I have had no response to date.  
 

The lense adapter was exactly as described and I received it very quickly. Great price and great service!

I've bought battery for my JVC cam from nwvdirect.com. It was real JVC, not fake. Price almost half of Best Buy. Fast shipping. No problem/trouble. I'm satisfied.

This review was modified by its author, alletr, on 9/4/09 1:45 PM.

Best prices on the net by far! Ordered it late Tuesday night here in San Francisco area and had it on my door step Friday at 1pm. Awesome communication from customer service. Look forward to doing business again.

I have never ordered from NWV Direct, and I was pleased with the service I received when I purchased my Sony Dual video light. The computer order system was great. I would recommend them to a friend. Prices were great. Cost of shipping was a little high but all the Internet stores have a higher shipping cost. All in all it was a great transaction and I received my order within a week after ordering it. Thank You

Really good seller!! fast shipping and lowest price in the market! will buy from them again soon...  
 
thank you very much!

Earlier today I called New World Video Direct to order some lenses for my Canon S5 IS digital camera. To be specific 1) Canon WC-DC58 58mm .75x conv lens 1) Canon TC-DC58B .5x teleconv len. 1) Canon LAH-DC20 Lens & Adapter Hood Set. My call was to verify that the items I'd be ordering online would be Brand New items and not Factory Refreshed. I got a rep by the name of Mark on the line which told me all items would be New and not Factory Refreshed. He proceeded to ask me where did I get the specs for my camera, if they were by the manual. I replied that they were. He said that the info on the manual was outdated because those lenses were reported to have many problems with "vignetting and distortion". He said he had a better lenses without those problems, and asked me to type in two separate parts numbers on the search box on the NWV website... #2058 Crystal Vision Limited Edition High Definition 58mm 0.5x Pro Wide Lens W/ Macro and #5528 Ultra Compact High Definition Professional Titanium Series 2.2x Super Telephoto Lens for 58mm - He said I'd be better off with these because they're used by professional photographers with great results, and that he could do better on price than what was shown on the website. Being new to photograpy, I was getting confused by Mark's fast talking an the terms he used. I told him that even with the discounts it was more than I had intented to spend. That I wanted to do a little research...at that point he said that I wouldn't find these lenses on the internet because they were specialized and used by professionals...made in Japan for professionals ..."mention them to a professional and they'll know about them" he told me, and if I wanted them right away he would call shipping dept to hold them for me. I told him I'd think about it and call him back. Well unfortunately I believed him. I wanted equipment I could use to improve my shots... lenses that I would be happy with the results... not "distortions or vegnetting" ruining my pictures...I fell for it. I called him back, I ordered. $514.49 instead of $232.85 I would have paid if I wasn't given the bait & switch by being manipulated by Mark. After I ordered, I started looking on the internet for info on the lenses Mark hyped and sure enough no info on the manufacturers, but I did find lots of forums on these lenses and they were horrible. I called Mark back within 1/2hr of my order to cancel. I told him I needed to cancel my order right away. I don't like what I'm finding out about them. Stop the order right away. Cancel Cancel Cancel. Too late he says, the orders been shipped. I can't believe it. I just ordered them. I need to cancel. Mark asks me why I want to cancel... I reply that I'm freaking out by the info I getting off the web about the lenses and NWV, it's not good. Well, to bad so sad..."If you don't want them, return them with a 15% restocking fee", thank you very much.  
 
I can tell you I am so disappointed by this man's attitude and lack of understanding...had he canceled my order, I would have given him my intended order instead and prehaps purchased other items as well. Now I'm sitting here writing this as a warning to others....Do not do business with this company.

This review was modified by its author, Blackfin, on 9/15/09 12:49 PM.

Bait and switch  
 
Great price….So I order, then later that day I get an email stating that there is an issue with my order….and that I should call, they then apologize for the mix up but this particular charger is on national backorder and that they have an even Better charger that comes with an extra battery and is made by the same company that makes the canon charger…blah blah blah…..i say no and please credit my account….

Surprise...Surprise. I ordered a Kodak K8600-C+1 Rapid Charger Kit from this website cause it was the cheapest place. Mistakenly before I read this sites (or any for that matter) reviews of this website. Guess what...  
 
Get an email and a phone call today pulling what everyone says they do on in these reviews. Items not in stock and even giving me what seems to be the standard issue 6 week time frame for their call center, claiming it is KODAK who has them back ordered for 6 weeks.  
 
I just got off the phone with a representative at Kodak who assures me that this part is in stock. There goes that theory NWVD.  
 
Lady asked me if I saw some other name of charger that she can sell me for the same price. (another apparent standard issue response for their customer service) I stop her before she finishes to let her know I just want it canceled.  
 
She claims they didn't charge me so maybe they have switched up their practices a "little" bit.  
 
Will report back with anything else that arises.  
 
I would not recommend this site to anyone.

This review was modified by its author, slostenracing, on 9/2/09 8:22 AM.

Gracias por ser una corporacion tan eficiente y respetable, es un placer hacer negocios con ustedes, continuare en el futuro, soy camarografo y voy a necesitar muchos mas accesorios.  
Continuen asi y siempre tendran muchos clientes, yo voy a racomendarlos.

Buyer Beware. Bait & Switch operation. I was gullible enough to think that since PayPal accepts payments to NWV Direct, it would be a reputable firm. Not so! Luckily, I was taken for only $29. It could have been much more if I had fallen prey to their pitches. I was amazed at the multitude of complaints you get from on-line searches such as Google, when typing in "NWV Bait & Switch". I will be registering my documented complaints with PayPal, BBB, FTC, IC3 (FBI), US Dept. of Justice and the National Consumers League.

Ok, so I found NMV Direct online and I ordered a light for my Sony Handycam, well, I ordered the wrong one. I was SHOCKED at the level of friendliness & professionalism displayed by "Charlie" at their Customer Service. Charlie was wonderful and helped me to return the wrong item and order the new one! I work in leadership for a customer service organization and I WISH that our CSRs were this attentive and professional! WAY TO GO NMV DIRECT! James Graser

This review was modified by its author, jgraser, on 9/4/09 12:11 PM.