BEWARE!!!! everything with a nice price tag on it is on back order. then they try to convince you that the knock off is a better product than the one you order, and it has a higher price tag than if you do your homework and look elsewhere. Oh, and DON'T mention that you have read their reviews they get very defensive.  
If you talk with more than one person the information will be different, the first person i spoke with said the Nikon SB-800 flash was on back order till April today i was told until Feb.27. They don't even know what is going on from one day to the next.  
 
Please Spend a couple more bucks, do your homework and STAY AWAY FROM THEM!  
They said that the Sigma 530 was better than the Nikon 800 and they would save me $40 dollars on the sigma which is priced at $349 so it's yours for only $309.99 he said. Look around you can find it for $229.99.  
Good Luck if you choose to place a order with them after you read this. Or cancel it as i did.  
 
Two Words "BAIT & SWITCH"

Could not make the delivery for more than two weeks. Call bedore you make the purchase.

This review was modified by its author, yifeihe, on 1/21/08 3:43 PM.

New video direct upon receiving wide angle lens, i neglected to order an adapter and called for help, and spoke to customer rep that was extreamly helpful and rushed out an adapter for my camera, also fast shipping.i will continue to recomend and purchase ant items for my camera of this site.i give it a 10+!!

This review was modified by its author, mm101, on 1/9/08 2:37 PM.

scam artists they take your order stating it is in stock for shipping i call 8 days later and 2 e-mails later to find out the order(incomplete )is in front of them then they move to sell you another item to replace the one not in stock for more money BAIT & SWITCH the original is 60 days back ordered and the couticy upgrade is 10.00 more than the original item you ordered SCAM...

I am totally impressed. Bought 2 authentic en-el3e at very good price and a pkg of screen protector. They were shipped the next day by free upgrade to priority mail as advertised. The batteries work great and there was a mistake in the screen protector which they took care of IMMEDIATELY. Can't say enough of their super customer service. Definitely shall do biz with them for a long time.

I ordered two batteries and two chargers for Nikon-D80 camera online. I received a call from the store telling me that they don't have the Nikon batteries and chargers in stock but they have replacement battery and charger from a different manufacturer at a much better price. My mistake, I ordered them anyway. They arrived promptly. I realized I did not need two of each and called to return one battery and one charger. They said I could not return them because they were final-sale items. But later I received a call from the supervisor and agreed to let me return the items and credited my account promptly.

This review was modified by its author, girelax, on 1/6/08 9:01 PM.

I placed an order for a Canon TC-DC58B 58mm 1.5x Tele Lens on 9/12..CS emailed me a week later stating a backorder ship date of 10/17/07, I consented(since I'm in no apparent rush),and they agreed in turn on above said and supposedly "confirmed" ship date...  
 
As of this writing 11/24...no lens, no communication at all..no nothing!(And this is coming from a returning customer).  
 
p.s. Yeah, I ain't rushing really. But a two month wait and no communication from them at all is way too much...and is so unprofessional.  
 
Update: Well, finally I took delivery of the Tele Lens 1st week of December c/o my front neighbor who received the package (was outta state)...  
 
Still, this buying experience gave me a somewhat "bitter taste"!  
 
No explanation was made at all to justify the delivery lag time from 10/17 till early December...a near 3 months from the time I placed the order.  
 
Gawd!...if I didn't raise a holler, my order would been lost into...oblivion!  

This review was modified by its author, jagat, on 12/16/07 1:18 PM.

On 11/4/2007 I ordered a Canon LHA-DC20 lens adapter and hood. Remembering that my daughter owned the same camera, I decided to buy one for her also. I called NWV Direct the next morning, hoping I could catch the order before it shipped and add the second item thus saving additional shipping expense.  
 
I talked with "Charlie" who told me there would be no problem and quickly added the second item although the package was already scheduled for shipping. He then sent me an immediate follow-up e-mail confirming the changes.  
 
As for delivery time, ground rates got the package to me today 11/8/2007. Every thing was far better than I expected...Thanks

This review was modified by its author, joey1493, on 11/8/07 4:38 PM.

Very fast shipping, item as described. I look forward with working with New World Video Direct in the future.

NWD very helpful with a small order. The camera case I ordered came with an item missing (manufacturer's omission). NWD sent another before receiving 1st one back.

I would like to thank Timothy for his assistance  
and prompt service on my order for lens adapter and filter lens kit for my Kodad Z612. He made  
suggestion to change from plastic to metal adapter at no extra cost. It arrived today and fits perfectly.  
Again thank you for great assistance.  
Dan Wheatley

I'm curious to know if there's an order placed on NWDirect that *doesn't* receive a call saying that the product is backordered and "would you accept XXX replacement?" Placed an order yesterday and received a call this morning suggesting a generic replacement model charger, at the bargain price of $69.99, which was eventually haggled down to $44.99 ($10.00 more than I had agreed to pay for the name brand product). I went onto e-bay and found the replacement model charger NWV had suggested for $10.00 with $7.00 shipping, or $17.00 total. a full $52.00 less than I'd pay at NWV Direct.  
 
Looks pretty straight up bait and switch to me.  
 
--FOLLOW UP--  
 
Received an e-mail saying I needed to contact the vendor (in addition to them contacting me) because there was a problem with the order. Same message. "There was a problem with the website" (worked fine for me...) and "the product is backordered. Are you in a hurry?" then the guy offered the same knock-off charger for the same price, $30.00 more than the brand-name charger for my camera.  
 
I cancelled the order. I recommend you don't place yours.  
 
--UPDATE--  
 
10/29/07  
 
OK, in the interest of giving credit where it's due, after posting the above, I received a call from a supervisor at NWV Direct. He offered to drop ship the unit (A Canon battery charger) from an Arizona warehouse at no shipping cost to me. I'd already bid on the same unit on E-Bay so I told him I'd let the auction play out. In an effort to make me a happier customer, he then offered two high capacity batteries at no cost to me. When I lost the auction, I contacted him and placed the order. No shipping charges. Fair enough...  
 
Was I surprised when the order shipped from their Brooklyn location when no fewer than three of their employees told me they had no units in stock? Well, more amused really. Truth is, their extra effort and the extra batteries have made me happier about the transaction.  
 
I also bought the knock-off charger that NWV had offered for $59.99 from an e-bay reseller for $9.99 with $7.00 shipping. Total cost: $16.99 new and in the bubble packaging. I'm not sure why. Maybe I'm taking the NWV's rep's advice that the knock-off is a good product. I'll test it out and depending on which is smaller/lighter/faster, use that... or both.

This review was modified by its author, FragBunnie, on 10/29/07 7:41 PM.

I absolutely love this store! The prices are great, and their customer service is wonderful. I spoke to John and he was eager to help me as i was confused which adapter would be better for my camera. He was helpful and extremely professional and polite. My order arrived within a few days. It was well packed and sealed for protection, with a lot of bubble wrap. Over all i would give them the highest rating possible and would recommend them to anybody looking for a good online camera accessory store.

I purchased a lens and two other items on 9/29/07 received a call from someone telling me that the lens was on back order. The rep told me about another lens and that the price difference was not that much, I opted to stay with my orignal order. Received a e mail confromation today 10/08/2007 that my order will be shipping today..BOOYAH! I was very reluctant to place a order with NWVDirect.com after reading several poor comments, I however being the trustworthy soul that I am went ahead and placed my order, So far so good & no complaints, everything has been WONDERFUL! Although I don't have my stuff yet, I'm confident that everything will be okay! Oh and by the way...They guy that called me, He was sooooo nice I just don't remember his name. Thanks Guys!

As promised the merchandise arrived the next day. When I first ordered, the item I wanted was out of stock. The salesperson suggested another product that would work with my camera. I opted to purchase that item. I am pleased with the service. I wondered if an "upgrade scam" had been played on me, but the price I paid was less than the same item in my local store, so I purchased it. An item that I needed to attach my new lens to my camera was included gratis while it would have cost me $15.00 in my local store. I am pleased with the purchase and the store.