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Store Rating and Reviews New World Video Direct / NWV Direct / nwvdirect.com

Homepage: http://www.newworldvideodirect.com Shop Now at New World Video Direct / NWV Direct / nwvdirect.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Six-Month Rating: 8.19 / 10
Six-Month Reviews: 197
Lifetime Reviews: 692
   
Lifetime Rating: 7.80 / 10 All Stores Avg.: 8.15
7.86 Pricing of Products and Services
7.27 Likelihood of Future Purchases
8.20 Shipping and Packaging
6.94 Customer Service
5.81 Return or Replacement
Show Reviews Read all 692 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
1893 West 8th Street, Brooklyn, NY 11223
customer support email:
customerservice@nwvdirect.com
phone:
888-910-3888
customer support:
888-910-3888
business hours (est):
10:00am-6:30pm Mon-Thur  
10:00am-5:00pm Fri

FAX: 212-656-1865


Trust and Ethics Policy
 New World Video Direct / NWV Direct / nwvdirect.com Customer Reviews - Page 2
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Reviews 16 - 30 of 694
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Featured Customer Review
Very Satisfied
Reviewer: chani1108
Click Here to See the Profile for chani1108

3/19/09 12:13 PM
I just wanted to drop a note to let you know how incredibly pleased I am about your service! I ordered my Sony soft carrying case on Monday and today (Thursday) I already have it! Not only was your pricing way lower than many other websites I checked including Ebay, but the speed of delivery is great!  
 
Thank you so much!!  
*~* Chani *~* Read More


Very Satisfied
Reviewer: ledwing
Click Here to See the Profile for ledwing

10/19/09 11:18 AM
I ordered a new, hi capacity battery for my new Panasonic FZ-35. The process was easy (online), got immediate confirmation and the battery was delivered two days EARLIER than expected. Great prices, great service, look no further than NWV direct. Its a sure thing

Dissatisfied
Reviewer: peter griffin 7
Click Here to See the Profile for peter griffin 7

10/16/09 4:55 PM
Overall i like this company. They have many items at very competitive prices. I ordered a battery for my camera so i'd have an extra while i was up in vermont shooting the fall colors. I payed $11.00 for 2 day shipping just to make sure i'd get the battery before i left. They shipped my item using priority mail, which should have cost me only $6.00. When i brought this to there attention they told me that "they give extra money to the post office to ensure a quick delivery". I believe thats called 2 day express mail. Hey, isn't that what i payed for? I sell stuff on ebay and i know that priority mail takes 2- 4 days. And 2 day express takes 2 days. luckily i live pretty close to NWV, thats one of the reasons why i ordered from them in the first place. I wanted to make sure i was close enough to get the battery in time. I did receive the item in 2 days, but thats normal for shipping from new york to connecticut where i live using priority mail.( about 100 miles) But i ordered 2 day service just to be absolutely sure. In there email they even asked me if i received the battery in 2 or 3 days,.. 2 or 3 days?, I ORDERED 2 day service, NOT PROBABLY 2 day service. It's only 5 dollars, but i just feel like they took advantage of me alittle. I may use them again, but i won't pay for 2 day express mail, Remember, there 2 day express really means 2-4 day priority. Thanks for letting me vent.

Reviewer: scottatl
Click Here to See the Profile for scottatl

10/15/09 6:06 PM
Low Price, no stock. Do not trust them. They ask you to call so they can sell you something else  
 
See email:  
 
Thank you for placing your order with New World Video Direct (NWV Direct.com).  
We are sorry to inform you the product(s) you ordered is unavailable at this time.  

Very Dissatisfied
Reviewer: ae3799t
Click Here to See the Profile for ae3799t

10/14/09 9:52 PM
One of the worst experiences I have ever had was when I purchased camera supplies from NWV Direct (newworldvideodirect.com). The first thing they did was charge me an extraordinary price for a very cheap set of lenses (about 5 times as much, claiming they were the top of the line when they called to switch me). After threatening to file a chargeback, they reluctantly reduced the price to what everyone else was charging on the net. The next problem I had was when they sent me a battery they swore was the right one for my camera. The problem of course, was that it did not work. Apparently the battery has a thermocouple that my camera needs to have normally closed. The battery they sent me was normally open. I sent it back at my expense and they sent me the same battery. I sent it back again at my expense again explaining exactly why the battery did not work. They once again sent me back the same battery. I took the time to make a video for these clowns, clearly showing the difference in the voltage and also the resistance. I also put both batteries in my camera, showing the error that their battery caused. I sent them the DVD and the battery requesting a refund, if they could not find the correct battery. What do you think they did? That's right, these clowns sent back the same battery again. I guess they feel that they can just rip us off any time they want. This fiasco  
went on for a year before I gave up. I also noticed that an overwhelming number of their short positive reviews seem to be written by the same person and all of them only made 1 review. Coincidence? Or more trickery? Be forewarned, in my opinion, these are crooks who could not care less about ethics.

This review was modified by its author, ae3799t, on 10/23/09 1:49 PM.

Very Satisfied
Reviewer: makq
Click Here to See the Profile for makq

10/12/09 5:11 PM
I just wanted to say, how thoroughly satisfied I am with my purchase. I got great service and a quality product at the best price. I will be shopping with NWV Direct in the near future.

Very Satisfied
Reviewer: Stelz
Click Here to See the Profile for Stelz

10/11/09 7:08 PM
This is the second time that I ordered from NWV Direct. I have been very pleased with the merchandise as well as the speed with which I received my order on both occasions.  
 
Thank you,  
Jim

Very Satisfied
Reviewer: BerniNash
Click Here to See the Profile for BerniNash

10/10/09 10:40 AM
 
I couldn't believe how competitive the pricing was of the camera batteries I ordered from New World Video Direct. I found other websites pricing them at 3x what NWV sold them to me. I was pleased, also, with the tracking system that told me exactly, each day, where my order was. Berni Nash  

Very Satisfied
Reviewer: sugrbr3
Click Here to See the Profile for sugrbr3

10/10/09 9:07 AM
Got my Sony video light very quickly and it performs exactly as listed on the site. Perfect purchase and excellent service!! Kudos to all and Thanks!

Very Satisfied
Reviewer: JohnnyDoodle
Click Here to See the Profile for JohnnyDoodle

10/9/09 3:30 PM
The item I received was exactly as described, and I received it quickly, as promised. No problems. The item was also cheaper at NWV than anywhere else online or locally in a retail store. I would recommend NWV to any prospective buyer.

Very Satisfied
Reviewer: Hersheybar
Click Here to See the Profile for Hersheybar

10/9/09 12:47 PM
Thank you so much for your timely filling of my order. I had searched for the item I needed both locally and on the Kodak website, without success. However, NWV Direct not only had the product, but sent it out sooner than I expected. I am very satisfied with your service, and will order again from DWV.

Very Satisfied
Reviewer: vwpedler
Click Here to See the Profile for vwpedler

10/9/09 11:59 AM
It was a pleasure doing business with NWV Direct. I made a mistake on the mailing address and when I contacted them, they corrected it without a hassel. Shipping was also very fast too. I will do business with them again!

Very Dissatisfied
Reviewer: chu089
Click Here to See the Profile for chu089

10/9/09 11:35 AM
Realice la compra de un gran angular Canon WD-H43, me lo cobraron y a los 4 dias me llamaron para decirme que estaba en Back Order, luego llamaron para pedir disculpas por lo sucedido y reintegraron el importe. Deberían verificar su stock antes de poner artículos a la venta, le hacen perderle el tiempo a la gente.

This review was modified by its author, chu089, on 10/9/09 3:09 PM.

Very Satisfied
Reviewer: hunterbm1
Click Here to See the Profile for hunterbm1

10/9/09 11:22 AM
I purchased an extended battery for our new JVC camcorder. It was our first purchase with NWV Direct. The battery was larger than I had found and the price was good. It shipped promptly. A good buying experience for us.

Very Satisfied
Reviewer: bsafree2
Click Here to See the Profile for bsafree2

10/9/09 11:08 AM
I bought a lens adapter for my Lumix DMC-FZ35 camera. The price was right and I was very impressed with the speed my order was filled and delivered. The item came in it's retail box, well packaged. I would definitely use NWVDirect.com again.

Very Satisfied
Reviewer: snintxs
Click Here to See the Profile for snintxs

10/9/09 10:53 AM
Order #: 189610  
Web Order #: 201753  
Customer #: 115914  
 
I was giving a tracking number for my shipment within three days of my ordering and the item was delivered roughly four days after that. Quick delivery and a great product! I am very pleased with the service and I will most likely order from this company again.

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