My order was shipped immediately and I received what I wanted within a couple days - that's about all I could ask for from any store.

I received my items in a timely manner and they were exactly what I ordered. The site was easy to use and very informative and the customer service department answered all my questions swiftly. Thanks

I couldn't be more pleased with NWV Directs service. I bought a haze filter and polarizing filter and the salesperson who helped me presented me with some different quality and cost options that were very helpful in the final choice. The salesperson was very nice and there was absolutely no pushiness to buy any particular product. Their prices were the best I found and I received the lens filters in a few days.

Got a phone call the next day after placing the order. After emailing them to see what was the problem they just canceled the order and said the flash was discontinued. Very misleading website but they said they would change it. Web site says "usually ships in 1 to 2 days" but they did not have it in stock at all. UPDATE - THEY DID NOT CHANGE THEIR WEB SITE - AFTER A WEEK IT STILL SAYS SHIPS IN 1 TO 2 DAYS BUT THEY DON'T HAVE THE ITEM AND THEY DIDN'T CHANGE THEIR WEB SITE LIKE THEY SAID THEY WOULD.  

This review was modified by its author, keltonarts, on 11/13/09 8:18 PM.

STAY AWAY - THEY USE BAIT AND SWITCH TACTICS.  
 
About ten minutes after I wrote this review, I received a call from New World Video Direct's "Legal Department" implying that they would file a defamation suit if I used the word scam in this review. So... I'm amending the word to "tactic". Evidently, they're not as offended by the expression "bait and switch" (which is generally considered fraudulent, by the way)  
 
My opinion of this company remains unchanged. Of course it is only my opinion, based on my experience.  
 
I am good about researching a company's rep online before buying and these guys had a decent enough rating, based on some reviews. I thought that perhaps the bad reviews were just bitter people. NOPE.  
 
After I placed my order for a very standard lens, I grew more concerned reading the negative reviews. One blog specifically showed a detailed trail of deception; not an ignorant, bitter customer.  
 
AS I WAS READING about their bait and switch tactics, who calls? --- a caller from Brooklyn, NY!!! Sure enough, they were "back ordered" but had another lens that was "even better" that they could sell me. You couldn't put this in a movie... The timing couldn't have been better. haha.  
Needless to say, I immediately canceled the order. Luckily, my credit card hadn't yet been charged. I went elsewhere and quickly had the order fulfilled.  
 
It's darn amazing how often NWV DIRECT seem to be "back ordered" but ready and able to sell you something else. I just wonder how it wouldn't be easier and more profitable for them to be honest rather than lowly bait and switchers?  
 
They could have had my business as well as future business.  
 
Bottom line: STAY AWAY FROM NEW WORLD VIDEO DIRECT NWVDIRECT.COM!  
 

This review was modified by its author, stefan18901, on 11/11/09 4:19 PM.

Great company, fast shipping great customer service a few items that I ordered were the wrong ones (my mistake) they took them back no problem. great company

Very satisfied with the ease of use of web page, the price and speed of delivery.

I was extremely happy with the high quality of the product and the low price. I was also pleasantly surprised with how quickly it arrived. I definitely will be ordering from your company in the future. Best regards.

Very fast shipping, excellent (the best) price, and so far excellent product performance and a great (5 yr) product warranty.

Placed order on 11/01/09; Stock status - usually ship in 1-2 days;  
 
Got a mail very next day:  
"Thank you for placing your order with New World Video Direct (NWV Direct.com).  
We are sorry to inform you the product(s) you ordered is unavailable at this time.  
Your credit card has not been charged.We apologize for the inconvenience"  
 
Don't Waste your time!

Order online is easy  
Item description was accurate  
Shipping was quick and on time as promised

First off, I was so impressed with the pricing of the products. Secondly, I had some questions about the accessories that I was buying and found that the support staff was very helpful and accurate. Lastly, my products arrived very quickly and were everything I expected and more. I can't wait for the underwater adventures in Costa Rica! I am glad I found NWV Direct!  
B. Stapp

Exactly what I wanted. Arrived as stated. Will do business again.

I have a sony handycam and lost the charger, "sony" no longer manufactures or carries this cord. I found it on NWVDirect and it was even cheaper than what it would have been, could I have gotten it through sony. The website is easy to find what you are looking for, easy to order from and they had me the product, brand new not used or reconditioned, within 2 days. I am very pleased with my product and their service, I would recommend this company and will use them for anything else I need.

I was very pleased with the service I received. There was mix up on the inital order and NWV was quick to correct the problem and even gave me an upgrade for free... I would not hesitate to order from them again...  
 
Jeff W.