*My Advice: STAY AWAY!  
 
My experience was HUGELY NEGATIVE - this was a waste of time!  
 
I called and the rep told me it was back ordered for 8 to 12 weeks. I then asked him if there was any guarantee I would get the order in 8 - 12 weeks if I waited. He responded by saying, "Well it looks like this item has some distortion issues and that is why it is back ordered." I was like seriously? That response doesn't even mean anything. What are they going to do fix the distortion issue on a product made by another company??? Makes no sense. My advice (*based on my experience): STAY AWAY!  
 
______  
 
Update: Literally 10 seconds after I left this review someone from the company called me hassling me about the way my review was worded. Saying, "You were not Bait and Switched, we did not offer you another product when we called you." No but I did waste 2 hours of my day trying to find the lowest price and placing my order on your site only to be called and told it was back ordered. Back ordered? Canon doesn't even make this lens anymore! pffft. The guy was nice I will give him that but wasting my time and bothering me at home is totally unacceptable and a horrible way to do business.  
 
He also told me he would make sure the item was taken down soon and that they would write please call about the item instead of having available for purchase. We will see... I will update on that in a couple weeks.

This review was modified by its author, shotpull, on 11/16/09 1:16 PM.

My opinion of NWV is mixed. On the one hand, they sent me a different battery than the one I ordered. It was a cheaper, lower capacity battery than what I paid for, so I was upset. However, when I called, they immediately apologized and offered a full refund or a second battery of the same kind (the original one I ordered was out of stock). I opted for the second battery, and it shipped the same day. Take that info for what you will.

Got a phone call the next day after placing the order. After emailing them to see what was the problem they just canceled the order and said the flash was discontinued. Very misleading website but they said they would change it. Web site says "usually ships in 1 to 2 days" but they did not have it in stock at all. UPDATE - THEY DID NOT CHANGE THEIR WEB SITE - AFTER A WEEK IT STILL SAYS SHIPS IN 1 TO 2 DAYS BUT THEY DON'T HAVE THE ITEM AND THEY DIDN'T CHANGE THEIR WEB SITE LIKE THEY SAID THEY WOULD.  

This review was modified by its author, keltonarts, on 11/13/09 8:18 PM.

STAY AWAY - THEY USE BAIT AND SWITCH TACTICS.  
 
About ten minutes after I wrote this review, I received a call from New World Video Direct's "Legal Department" implying that they would file a defamation suit if I used the word scam in this review. So... I'm amending the word to "tactic". Evidently, they're not as offended by the expression "bait and switch" (which is generally considered fraudulent, by the way)  
 
My opinion of this company remains unchanged. Of course it is only my opinion, based on my experience.  
 
I am good about researching a company's rep online before buying and these guys had a decent enough rating, based on some reviews. I thought that perhaps the bad reviews were just bitter people. NOPE.  
 
After I placed my order for a very standard lens, I grew more concerned reading the negative reviews. One blog specifically showed a detailed trail of deception; not an ignorant, bitter customer.  
 
AS I WAS READING about their bait and switch tactics, who calls? --- a caller from Brooklyn, NY!!! Sure enough, they were "back ordered" but had another lens that was "even better" that they could sell me. You couldn't put this in a movie... The timing couldn't have been better. haha.  
Needless to say, I immediately canceled the order. Luckily, my credit card hadn't yet been charged. I went elsewhere and quickly had the order fulfilled.  
 
It's darn amazing how often NWV DIRECT seem to be "back ordered" but ready and able to sell you something else. I just wonder how it wouldn't be easier and more profitable for them to be honest rather than lowly bait and switchers?  
 
They could have had my business as well as future business.  
 
Bottom line: STAY AWAY FROM NEW WORLD VIDEO DIRECT NWVDIRECT.COM!  
 

This review was modified by its author, stefan18901, on 11/11/09 4:19 PM.

Placed order on 11/01/09; Stock status - usually ship in 1-2 days;  
 
Got a mail very next day:  
"Thank you for placing your order with New World Video Direct (NWV Direct.com).  
We are sorry to inform you the product(s) you ordered is unavailable at this time.  
Your credit card has not been charged.We apologize for the inconvenience"  
 
Don't Waste your time!

Overall i like this company. They have many items at very competitive prices. I ordered a battery for my camera so i'd have an extra while i was up in vermont shooting the fall colors. I payed $11.00 for 2 day shipping just to make sure i'd get the battery before i left. They shipped my item using priority mail, which should have cost me only $6.00. When i brought this to there attention they told me that "they give extra money to the post office to ensure a quick delivery". I believe thats called 2 day express mail. Hey, isn't that what i payed for? I sell stuff on ebay and i know that priority mail takes 2- 4 days. And 2 day express takes 2 days. luckily i live pretty close to NWV, thats one of the reasons why i ordered from them in the first place. I wanted to make sure i was close enough to get the battery in time. I did receive the item in 2 days, but thats normal for shipping from new york to connecticut where i live using priority mail.( about 100 miles) But i ordered 2 day service just to be absolutely sure. In there email they even asked me if i received the battery in 2 or 3 days,.. 2 or 3 days?, I ORDERED 2 day service, NOT PROBABLY 2 day service. It's only 5 dollars, but i just feel like they took advantage of me alittle. I may use them again, but i won't pay for 2 day express mail, Remember, there 2 day express really means 2-4 day priority. Thanks for letting me vent.

One of the worst experiences I have ever had was when I purchased camera supplies from NWV Direct (newworldvideodirect.com). The first thing they did was charge me an extraordinary price for a very cheap set of lenses (about 5 times as much, claiming they were the top of the line when they called to switch me). After threatening to file a chargeback, they reluctantly reduced the price to what everyone else was charging on the net. The next problem I had was when they sent me a battery they swore was the right one for my camera. The problem of course, was that it did not work. Apparently the battery has a thermocouple that my camera needs to have normally closed. The battery they sent me was normally open. I sent it back at my expense and they sent me the same battery. I sent it back again at my expense again explaining exactly why the battery did not work. They once again sent me back the same battery. I took the time to make a video for these clowns, clearly showing the difference in the voltage and also the resistance. I also put both batteries in my camera, showing the error that their battery caused. I sent them the DVD and the battery requesting a refund, if they could not find the correct battery. What do you think they did? That's right, these clowns sent back the same battery again. I guess they feel that they can just rip us off any time they want. This fiasco  
went on for a year before I gave up. I also noticed that an overwhelming number of their short positive reviews seem to be written by the same person and all of them only made 1 review. Coincidence? Or more trickery? Be forewarned, in my opinion, these are crooks who could not care less about ethics.

This review was modified by its author, ae3799t, on 10/23/09 1:49 PM.

Realice la compra de un gran angular Canon WD-H43, me lo cobraron y a los 4 dias me llamaron para decirme que estaba en Back Order, luego llamaron para pedir disculpas por lo sucedido y reintegraron el importe. Deberían verificar su stock antes de poner artículos a la venta, le hacen perderle el tiempo a la gente.

This review was modified by its author, chu089, on 10/9/09 3:09 PM.

I ordered the charger. They sent me email to call them. They did not have the item, as of Oct 8th, 2009. They were trying to sell me other item. Canceled the order. They did not charged my credit card. They should state "out of stock". Waisted a week. Bait-and-switch scheme.

My problem is with the product, not the service. I sent the following message: "I regret to advise you that I've tried the material you sent and find that 1) the lens cap is unsatisfactory. The fact that it came with a lens cap was a main reason for purchasing this lens and adapter. I thought that the cap would stay on when put in my pack while hiking. The cap actually is quite loose and falls off easily. The lens is still like new even though the cap fell off. It probably won't stay that way with this problem. At this point I am an unhappy customer. In addition, 2) the value of the wide angle lens seems minimal over the wide angle built into the Canon A590IS. "  
I have had no response to date.  
 

Surprise...Surprise. I ordered a Kodak K8600-C+1 Rapid Charger Kit from this website cause it was the cheapest place. Mistakenly before I read this sites (or any for that matter) reviews of this website. Guess what...  
 
Get an email and a phone call today pulling what everyone says they do on in these reviews. Items not in stock and even giving me what seems to be the standard issue 6 week time frame for their call center, claiming it is KODAK who has them back ordered for 6 weeks.  
 
I just got off the phone with a representative at Kodak who assures me that this part is in stock. There goes that theory NWVD.  
 
Lady asked me if I saw some other name of charger that she can sell me for the same price. (another apparent standard issue response for their customer service) I stop her before she finishes to let her know I just want it canceled.  
 
She claims they didn't charge me so maybe they have switched up their practices a "little" bit.  
 
Will report back with anything else that arises.  
 
I would not recommend this site to anyone.

This review was modified by its author, slostenracing, on 9/2/09 8:22 AM.

Sure seemed like a bait & switch. I ordered an Olympus flash and was told it was on back-order and was talked into a Vivitar flash fore a price that was $70 more than other vendors. I called to complain and they said that it was a better flash than elsewhere (which they later agreed was the same flash.) After much hassle they agreed to refund me $70. So in summary I ended getting the flash I never really wanted for a price that I could have gotten elsewhere with no hassle and I could have gotten free shipping elsewhere too.  
I just hate feeling like I'm being messed around with. I WILL NEVER BUY FROM NWV Direct AGAIN. You decide for yourself.

Tried to pull the classic bait and switch. I ordered a Canon brand charger for my camcorder and they called me two days later to say it was out of stock, and would I like this no-name brand charger for the same price. I asked why the website said it was in stock, and they said it takes a couple days to update the website. When I pointed out that it had been a couple days since my order, and the product is still listed as "in stock", they had no explanation. When I confronted them and told them they were practicing bait and switch tactics, they pretended to not know what that meant, said "We'll cancel your order, have a nice day" and hung up.

Got bait/switched by this company! Ordered offical Kodak charger (Kodak K8500-C+1 Rapid Charger Kit with KLIC-8000, Rechargeable Lithium-Ion Digital Camera Battery). Was told it was backordered for 6 weeks. They then showed me overpriced (now I know) "Power 2000 Charger" (which they have as 69.99, but you can get off amazon for 7 bucks.) Also, extra battery as well (not official Kodak as invoice and CSR led me to believe). Invoice says "High Capacity Li-Ion Kodak KLIC-8000 Battery" Does not say replacement battery. They did give it to me for the same price ($27), but it has fewer international plugs and won't charge my official Kodak battery. Shipping was extremely fast, however.

Ended up finally refunding me for a defective product after I wrote here; but not in full. Close enough; lesson learned.

This review was modified by its author, wpiman, on 9/4/09 2:23 PM.