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Store Rating and Reviews New World Video Direct / NWV Direct / nwvdirect.com

Homepage: http://www.newworldvideodirect.com Shop Now at New World Video Direct / NWV Direct / nwvdirect.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 8.17 / 10
Six-Month Reviews: 195
Lifetime Reviews: 688

   


Lifetime Rating: 7.81 / 10
All Stores Avg.: 8.15
7.83 Pricing of Products and Services
7.23 Likelihood of Future Purchases
8.14 Shipping and Packaging
6.92 Customer Service
5.64 Return or Replacement
Show Reviews Read all 688 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
1893 West 8th Street, Brooklyn, NY 11223
customer support email:
customerservice@nwvdirect.com
phone:
888-910-3888
customer support:
888-910-3888
business hours (est):
10:00am-6:30pm Mon-Thur  
10:00am-5:00pm Fri

FAX: 212-656-1865


Trust and Ethics Policy
 New World Video Direct / NWV Direct / nwvdirect.com Customer Reviews
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Reviews 1 - 15 of 690
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Featured Customer Review
Very Satisfied
Reviewer: chani1108
Click Here to See the Profile for chani1108

3/19/09 12:13 PM
I just wanted to drop a note to let you know how incredibly pleased I am about your service! I ordered my Sony soft carrying case on Monday and today (Thursday) I already have it! Not only was your pricing way lower than many other websites I checked including Ebay, but the speed of delivery is great!  
 
Thank you so much!!  
*~* Chani *~* Read More


Very Satisfied
Reviewer: quangthan
Click Here to See the Profile for quangthan

10/25/09 11:38 AM
Order online is easy  
Item description was accurate  
Shipping was quick and on time as promised

Very Satisfied
Reviewer: brianstapp
Click Here to See the Profile for brianstapp

10/20/09 7:47 PM
First off, I was so impressed with the pricing of the products. Secondly, I had some questions about the accessories that I was buying and found that the support staff was very helpful and accurate. Lastly, my products arrived very quickly and were everything I expected and more. I can't wait for the underwater adventures in Costa Rica! I am glad I found NWV Direct!  
B. Stapp

Very Satisfied
Reviewer: maclouie
Click Here to See the Profile for maclouie

10/19/09 10:39 PM
Exactly what I wanted. Arrived as stated. Will do business again.

Very Satisfied
Reviewer: laurariebe
Click Here to See the Profile for laurariebe

10/19/09 10:10 PM
I have a sony handycam and lost the charger, "sony" no longer manufactures or carries this cord. I found it on NWVDirect and it was even cheaper than what it would have been, could I have gotten it through sony. The website is easy to find what you are looking for, easy to order from and they had me the product, brand new not used or reconditioned, within 2 days. I am very pleased with my product and their service, I would recommend this company and will use them for anything else I need.

Very Satisfied
Reviewer: Amaduelist
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10/19/09 2:19 PM
I was very pleased with the service I received. There was mix up on the inital order and NWV was quick to correct the problem and even gave me an upgrade for free... I would not hesitate to order from them again...  
 
Jeff W.

Very Satisfied
Reviewer: b06efj
Click Here to See the Profile for b06efj

10/19/09 1:56 PM
The NWV Direct website was extremely easy to navigate and order from, and my order was received within a few short days, in excellent condition. I will certainly oredr from this company again...VERY competitive pricing, excellent, speedy service.

Very Satisfied
Reviewer: anjodaca
Click Here to See the Profile for anjodaca

10/19/09 1:34 PM
NWV Direct is a great company, I am extremely satisfied. This is not my first order and won’t be may last.  
I appreciated the way that NWV communicated with me on a backorder and giving me an option to order a replacement that was better than what originally order, in addition they gave me a discount on the new order and all of this within less than 24 hrs of my order.  
This guys are the best!!  

This review was modified by its author, anjodaca, on 10/19/09 2:20 PM.

Very Satisfied
Reviewer: maxhcea
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10/19/09 12:56 PM
great pricing, speedy service. Thank you.

Very Satisfied
Reviewer: mrcords
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10/19/09 11:36 AM
NWV Direct was great. They called to let us know our camera was on its way, and sent an email to confirm. Shipping was fast and handling was great. They had the lowest prices, and we would order from them again!  

Very Satisfied
Reviewer: BigAl3
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10/19/09 11:26 AM
Excellent service and delivery.

Very Satisfied
Reviewer: elimorais
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10/19/09 11:18 AM
Cheap, fast shipping and honest people. I've seen a lot of complaints about the practice of "bait and switch".  
Well, at least it did not happen to me.  
I placed an order on 10/09/09 (Friday) and received everything on 10/13/09 (Monday).  
Nobody called me to offer a different and expensive product. They just gave me what I was looking for. BTW they have an unbeatable price.  
I don't know how, but they do.

This review was modified by its author, elimorais, on 10/19/09 11:27 AM.

Very Satisfied
Reviewer: ledwing
Click Here to See the Profile for ledwing

10/19/09 11:18 AM
I ordered a new, hi capacity battery for my new Panasonic FZ-35. The process was easy (online), got immediate confirmation and the battery was delivered two days EARLIER than expected. Great prices, great service, look no further than NWV direct. Its a sure thing

Dissatisfied
Reviewer: peter griffin 7
Click Here to See the Profile for peter griffin 7

10/16/09 4:55 PM
Overall i like this company. They have many items at very competitive prices. I ordered a battery for my camera so i'd have an extra while i was up in vermont shooting the fall colors. I payed $11.00 for 2 day shipping just to make sure i'd get the battery before i left. They shipped my item using priority mail, which should have cost me only $6.00. When i brought this to there attention they told me that "they give extra money to the post office to ensure a quick delivery". I believe thats called 2 day express mail. Hey, isn't that what i payed for? I sell stuff on ebay and i know that priority mail takes 2- 4 days. And 2 day express takes 2 days. luckily i live pretty close to NWV, thats one of the reasons why i ordered from them in the first place. I wanted to make sure i was close enough to get the battery in time. I did receive the item in 2 days, but thats normal for shipping from new york to connecticut where i live using priority mail.( about 100 miles) But i ordered 2 day service just to be absolutely sure. In there email they even asked me if i received the battery in 2 or 3 days,.. 2 or 3 days?, I ORDERED 2 day service, NOT PROBABLY 2 day service. It's only 5 dollars, but i just feel like they took advantage of me alittle. I may use them again, but i won't pay for 2 day express mail, Remember, there 2 day express really means 2-4 day priority. Thanks for letting me vent.

Reviewer: scottatl
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10/15/09 6:06 PM
Low Price, no stock. Do not trust them. They ask you to call so they can sell you something else  
 
See email:  
 
Thank you for placing your order with New World Video Direct (NWV Direct.com).  
We are sorry to inform you the product(s) you ordered is unavailable at this time.  

Very Dissatisfied
Reviewer: ae3799t
Click Here to See the Profile for ae3799t

10/14/09 9:52 PM
One of the worst experiences I have ever had was when I purchased camera supplies from NWV Direct (newworldvideodirect.com). The first thing they did was charge me an extraordinary price for a very cheap set of lenses (about 5 times as much, claiming they were the top of the line when they called to switch me). After threatening to file a chargeback, they reluctantly reduced the price to what everyone else was charging on the net. The next problem I had was when they sent me a battery they swore was the right one for my camera. The problem of course, was that it did not work. Apparently the battery has a thermocouple that my camera needs to have normally closed. The battery they sent me was normally open. I sent it back at my expense and they sent me the same battery. I sent it back again at my expense again explaining exactly why the battery did not work. They once again sent me back the same battery. I took the time to make a video for these clowns, clearly showing the difference in the voltage and also the resistance. I also put both batteries in my camera, showing the error that their battery caused. I sent them the DVD and the battery requesting a refund, if they could not find the correct battery. What do you think they did? That's right, these clowns sent back the same battery again. I guess they feel that they can just rip us off any time they want. This fiasco  
went on for a year before I gave up. I also noticed that an overwhelming number of their short positive reviews seem to be written by the same person and all of them only made 1 review. Coincidence? Or more trickery? Be forewarned, in my opinion, these are crooks who could not care less about ethics.

This review was modified by its author, ae3799t, on 10/23/09 1:49 PM.

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