Pros:Good prices, rewards earned, large selection. Cons:really spotty customer service, plus shipping is slow. I have placed 3 orders with this company and had problems with 2 of them. Drugstore.com does offer free shipping on a lot of items, but charges when you go over a certain weight. So while I was placing my first order ( a large one), I carefully kept it under the maximum weight but ended up being charged for shipping. I brought it to the attention of customer service--they said they would refund the shipping cost after the actual shipment was sent. 2 weeks later, no refund, but c.s. was very apologetic and gave an extra $5 plus the refund when I contacted them again. 2nd order, no problem whatsoever. 3rd order, they sent a wrong item (particularly frustrating because it was the item I really needed). No response to my first e-mail notifying them of the problem after 4 days. I sent them another e-mail last night but haven't heard anything yet.Update: I did get my refund and a return label for the product. Overall, I would use this merchant again only if it was the only way to get a specific product.

This review was modified by its author, angeljack, on 1/19/07 8:34 PM.

This is my first review. I think I've been saved a lot of problems by avoiding sellers with bad ratings, so now it's time for me to provide input. I never had a bad experienc with drugstore.com. I've ordered twice from them and in both cases, the order was processed quickly and delivery was fast.

Terrible. Paid for 3 day select and order didn't even go out for three days, constantly emailed for status... told would upgrade to overnight, but didn't and didn't ship untill it was supposed to arrive. Cust svc was terrible. "Eve" was unapologetic and dismissive. Avoid this place and use sephora for beauty and walgreens for other!

Failed to fulfill entire order. Tried to charge more for sale items. Customer service is rude and unaccomodating. Just excuse after excuse after excuse. No reason to deal with this Mickey Mouse operation when there are so many reliable competitors.

execellent!!  
 
i bought vitamins and other healthy supplies on druggstore.com twice, their price are good, delivery is very quick, and products are all in very good condition!!  
 
I highly recommend this store to everyone!

This review was modified by its author, ahip, on 10/1/06 3:23 PM.

Beware! I placed an order on the 20th only to get an email on the 23rd that there was a problem with my order and I had to call in. When I called in they said that they had accidently sent my order to the wrong person who called and let them know. When i called in I was asked if I want to complete the order or cancel it. I had ordered personal items and I do not like the idea that someone knows what I ordered and now has my address. They offered nothing more than an apology for the inconvencience. I will never use them again.

I placed an order on 7/18/2006 with 2-days shipping. For 2 days shipping they charge extra $15.99.  
Today is 7/21/2006 and my order status says “Processing” and it has not been shipped yet.  
So I canceled the order but got respond back, that they can’t cancel it, and not shipping it also. So I’m giving them rating they deserved.  
 
Updated on 7/26/2006  
Finally they canceled this order. All this cancellation process should have less headache.  
 

This review was modified by its author, StrangerZen, on 7/26/06 6:14 AM.

Highly recommended retailer. Outstanding customer support even when the USPS screwed up shipping. Customer service was outstanding. Thanks

This review was modified by its author, dbx, on 4/10/06 8:31 PM.

In my experience this company has anything but fast shipping and I'm wondering IF I'll even get what I paid for.  
I ordered on the 4th and did not get the shipment confirmation email until the 7th. I call customer service and they explain that the order wasn't actually "shipped" but instead simply left their distribution center. (huh? this sounds alot like Buy.com crap) Never the less, they charged my credit card on the 7th BEFORE they shipped anything. It's also no surprise that the USPS confirmation number they referenced in the same email resulted in ZERO information from the US Postal Service website. Now it's the 16th, still no package, no USPS information and Drugstore.com tells me I have to wait till the 21st before they will issue a reorder or allow me to cancel. Another thing thats annoying is their deliberate refusal to publish a Customer Service phone number (or any number for that matter) on their website...every other drugstore I've dealt with lists their phone number so why can't they? I finally had to call their corporate office to get the number. I don't know if my package will show up or not but I do know that I'll never again deal with a company that charges my credit card before they ship the merchandise.

This review was modified by its author, llll Pissed llll, on 3/17/06 12:45 AM.

Another tale of super-fast shipping.  
 
I placed my first order on Tuesday, and even with the free "standard" shipping, my items arrived on Thursday.  
 
Very pleased. Will use again.  
 
Note: I live in NYC; order shipped from NJ.

This review was modified by its author, John Abrahams, on 2/5/06 1:56 PM.

I've ordered from drugstore.com three times now and have been amazed every time. They must work 24/7 or something. For instance, I ordered some items at about 1am, just before bed. By the morning, when I got up I received an email that my items had been dispatched. The following day, they arrived. Also, like the previous reviewer I only opted for 3-day shipping and my items arrived the next day!!!  
 
Amazing service! Beats any other online store I've used!  
 
UPDATE: I've since used drugstore.com another 3 times. I'm located in New York and each time that I've ordered, I have chosen Standard Delivery. Each time the order has arrived the very next day. They remain the best online store I've ever dealt with and I've been buying online since at least 1997. Admittedly, I've never had any problems with the products I've ordered, so I've never had to contact customer service for any reason, but for pure order execution, they cannot be beaten.

This review was modified by its author, DrStrut, on 1/21/06 11:48 AM.

Very competitive prices, easy to use website, and best of all, they had what I was looking for, in stock, when many others did not.  
 
Although they offered free shipping (for my purchase of over $49), I opted for the 3rd-day shipping for an additional $3.50. That turned out to be a good choice, as I received the shipment the next day!  
 
Their communication was excellent, with emails sent for every stage of the transaction, including tracking information and links.  
 
Drugstore.com also offers "points" for purchases that may be accumulated and redeemed as discounts on future purchases.  
 
I have had no cause to use their customer service, so I can not comment on it.  
 
Based on my experience, I recommend Drugstore.com without reservation.

Very pleased with their service. There was a nice sale on a product I had trouble finding in local stores, so I ordered a bunch. The minimum order to avoid shipping costs was $25, so I also had an impulse buy to push me over the limit. They have a nice feature that tells you how much more you need to buy before your shipping is free.  
 
The shipment arrived 7 days after I pressed the "confirm order" button, and was complete.  
 
Also, drugstore.com has a fairly complete selection of items. If I have need of something they sell in the future, I will certainly consider ordering from them again.

This review was modified by its author, emerson_85, on 12/7/05 9:00 PM.

Can't cancel an order (shows as "processed" days before it ships). Show 'free shipping' all over, then nail you with shipping charges on some items. Customer Service responses are slow and lacking useful content.

Order placed through Dr. Weil's MarketPlace, everything came as ordered and on time.  
 
Received order confirmation email and shipment confirmation email with tracking number.  
 
Would use again.  
 
Edit -- twice I've ordered a product containing fish oil, and received bottles with at least one broken capsule, apparently because they didn't put cotton batting in the top of the bottle. They offered to replace the order for free, which is good service, but I'd rather not have this happen every time I order that product! Still a mostly satisfied customer.

This review was modified by its author, ohmage, on 6/2/06 12:59 AM.