I wanted to update this message: after calling them and explaining that they had never properly answered my messages online, they DID replace my order at no charge, and they did it very promptly! So I will continue to place orders with them.  
 
They sent me a package and the contents spilled in the box. I wrote them several emails and never got a proper answer. Each time I wrote them, they sent me an automated response that had NOTHING to do with what I wrote!

This review was modified by its author, ntelmart, on 1/28/08 2:48 PM.

Well, what can I say. Drugstore.com went from a top performer to a real bottom dweller over the Christmas 2007 holiday season.  
 
I placed my order on Dec. 12th, which included several items that were gifts for the Christmas holiday. Ordering online on Dec. 12th should have allowed plenty of time for shipping of the order with standard shipping. I had ordered before and had packages arrive in only 5 business days using standard shipping.  
 
This year I had to call about my package after it was still in "Processing" status after 5 business days. I was told my order was packed and ready to ship and should ship that night, or the next day without any problem, and was assured that I would recieve my package by Christmas. A few days passed (now the 21st of December) and I called again that morning. I was told again my order should be on it's way, but there was no way to expedite the shipping at this point in the order process. I also had used the e-mail order support system. Finally on the 21st, I recieved an e-mail from a customer service associate that my order had been shipped, and they had used UPS overnight service to ensure I recieved my package by Christmas eve.  
 
Christmas eve (and day) came and went. The next few days also came and went. My order finally showed that it has shipped the day after Christmas (with one item left off due to back order). I assumed that meant it was shipped express and should arrive the next day. It did not. Finally when it arrived today (29th) I found that the box showed 2 day express UPS shipping, but wasn't shipped until the 28th. Surprise Surprise... I had been lied to over and over by customer service.  
 
Hey Drugstore.com - WAKE UP!!! Don't bite off more than you can chew. Hire appropriate numbers of pickers, packers and shippers during the holiday season. Also, have the decency to admit that you can't handle the volume, and compensate your customers, and quit lying to them.

I am absolutely amazed with drugstore.com's shipping. I ordered three weather stations, six bottles of Jergens liquid hand soap, and one Elizabeth Arden mascara. The soft soap had been packaged with plastic wrapping over it to ensure it did not leak onto the other things in the box. I give drugstore.com high praise for excellence in packaging and, believe it or not, I RECEIVED MY ORDER THE NEXT DAY. I placed my order on November 28, 2007, about 9:30 a.m. and I received my package from drugstore.com on November 29, 2007, about 2:00 in the afternoon. Absolutely astounding! Thank you, drugstore.com. You're my online drugstore for over-the-counter products for life!

This review was modified by its author, PatinVA, on 11/29/07 4:29 PM.

I received my package quickly, but inside was someone else's item and packing slip. The outside shipping label was indeed for me...everything inside the box was intended for another customer. Talk about secure ordering...I now had access to this person's name, address & purchase info!  
 
I emailed drugstore.com to let them know I had another person's order shipped to me & was still awaiting my actual order. When I received no reply at the end of 2 days, I called the customer support number. I was told that they would not "re-ship" my actual order to me unless I provided them with a credit card number over the phone. I had orignally paid for my order via PayPal, since I found drugstore.com by following a link found on the PayPal website & PayPal was a payment option during checkout. I explained that I use PayPal because of their security features...I have a credit card on file there & am confirmed. I was told that my order would not be "re-shipped" unless I put a credit card on file with drugstore.com & the only other option available to me was a refund. I was told that I could place my order again once my funds were released back into my PayPal account. Needless to say, I chose the refund. The final kick in my already frustrated mouth was that I was instructed to print up a return mailing label from their website & mail the box I received back to them. Grrrrrr!!  
 
I ordered, paid, received some other poor customer's package and personal info, had to take the time to contact drugstore.com in order to resolve the error, was told my order could only be "re-shipped" if I was willing to jump through another hoop by entrusting my credit card number with them (yeah, right!) & was then told I had to be inconvenienced further by trekking the wrong package back to the post office in order to mail it back to drugstore.com. Geesh...all this work with no reward of receiving the item I actually ordered.  
 
Thanks, drugstore.com. I won't be gambling my money on a purchase with your company ever again!

This review was modified by its author, dorkydiva, on 11/26/07 9:41 PM.

I have placed orders with Drugstore.com for a couple of years without incident. However, I just got a prescription cancellation notice and they have no hard-copy of the prescription in my file. I waited on hold to talk to a pharmacist for over 10 minutes until the customer service rep gave up and put through a request to have it mailed back to me. He said I could call back in a week if I don't receive anything. I guess it's back to the corner CVS for me.

I decided to order from Drugstore.com because I had a coupon for $10 off and was able to get free shipping on my $20 order by paying via Paypal. I placed the order on the night of 11/6, a Tuesday. I checked the order status the next day and they said that it was shipped via USPS Mail. It wasn't until 11/19 (Monday) when I received my order. On the box though it says it was actually shipped 11/9 so they lied about it.  
 
As you can see from my review history, I make a lot of orders online. I have gotten free shipping from many companies but this is among the worst service I have ever had. They lied about the shipping it on 11/7, never e-mailed me about it and it took 8 business days to get here. They must've shipped it via parcel post or media mail since it took so long. It actually probably would've been cheaper for them AND faster if they just packed it in a padded envelope and shipped it first class instead of putting a <1/4" thick product in a huge box.  
 
I probably won't order from here again unless I have to, I just hope they don't give such slow service to people who order prescription medicine.

The Rx portion of my order was lost in the mail (they track via USPS and it never showed delivery). You have to wait 10 *business* days until they will reship but I ordered well in advance of my needs. After the 10 days they sent me a free replacement via overnight UPS.  
 
Things do get lost in the mail and aside from the mandatory waiting period (which I can understand), drugstore seems to handle the situation very well.

I'm very unhappy with my recent purchase experience at drugstore.com. They delivered my order to the wrong place, apologized and substituted another order with one-day shipping. The second order never shipped. Their ordering process seems to be very disorganized. Their customer service was ineffective in resolving my problem. I will not use them again.

Items arrived in 1 week. Excellent time for overseas shipping. The prices aren't the cheapest nor is the extra shipping for US Territories, but I really needed the items I ordered.  
 
** Update **  
They no longer ship to US territories, too bad...

This review was modified by its author, SamOwen, on 11/14/09 1:23 PM.

Great transaction and fast FREE shipping (over $25 to qualify). Emails were quick and items arrived within the next week.

Do NOT believe their estimated shipping time for the economy $2.99 shipping. Supposed to be here June 8-12, USPS tells me today it may arrive anytime up till June 29!! They should be shipping USPS Priority Mail. Ship their cheap way and expect your package to take up to a month to arrive!

Drugstore.com had the best prices on the items I ordered, and they shipped them to me in less than 6 days. That's outstanding, considering I'm in Japan.  
 
The 30-item order was missing one minor item. I emailed drugstore.com about it, and they were able to do a turnaround and get the item shipped out in less than a day. It was one of the more painless episodes I've ever had with any customer service department.  
 
I will most definitely be buying from drugstore.com again. My experience was very positive, the prices were competitive, and the shipping was fast.

I have been a drugstore.com customer for three years. I have placed four orders for myself and one order as a gift in the past three months. I have nothing but good things to say about my shopping, billing, and shipping experiences with this company. The product selection is terrific, the navigation of the website is easy, prices are generally good, and I love the customer reviews. I have received all of my shipping confirmations within just a few hours of placing my orders (when ordering during the business day). I've gotten free shipping on everything, which usually takes 3-4 business days by UPS ground, and comes well-packaged. All of my orders have been complete without problems. I can't vouch for the customer service, as I've never needed to call them! I highly recommend drugstore.com.

This order never showed up till April 30, 2007. I tracked the order and found that it had been returned to sender because it had been damaged in transit. I therefore contacted their customer service and a representative placed the order again for me on April 30, and to compensate for the delay, assured me that it will be sent out by 3-day shipping on UPS, and that the order will definitely reach me latest by May 4.  
 
As of May 5, my order still did not reach me and I contacted UPS who told me that though they received the billing information on May 2, the package did not actually reach them till May 3 and since 3 day shipping does not include Saturday delivery, it will be delivered only on May 7.  
 
I contacted drugstore.com customer service again on May 5 to ask who screwed up this time, and they readily owned up to their mistake. However, when asked to address their mistake, the best they offered to do was an in-store $25 credit against a FUTURE order!!  
 
This was the last straw. Not only did I not receive my order nearly month a later, they offered NO compensation for what they clearly admitted was their fault, and instead want to credit me with $25 drugstore dollars against a FUTURE order!  
 
I will never be returning to this store again, and would like to caution anyone who thinks of using them in the future. If you don't need your item soon (or ever), go ahead. If you have a short term need for it, shop elsewhere, this company don't deserve your business.  
 

I have too bad experience with them. I have ordered from them twice: in the first time, I have ordered two kinds of moisturized lotions, and the quantity was three of both of the lotions. They sent me, however, five lotions of the first kind and only one lotion of the second kind.  
In the second time, I have ordered from drugstore six large moisturized lotions, but they sent me five large moisturized lotions and one small moisturized lotion (different type and cheaper than of what I have ordered!!!).  
Strongly, I do not recommend any one purchase from this store.