Fast shipping, items exactly as described. I found many coupons online. Recommended

I had no problems at all with this website. I have ordered a few times from them and other similiar sites as well. The only thing I disagree is there prices keep changing all the time to more money. Somtimes they charge tax and sometimes they don't. Depends if your gonna get free shipping or not? I feel this store is good for items you don't want to buy in the regular store or can't find them.

This review was modified by its author, SteveO1971, on 11/1/08 11:31 AM.

Awful experience! Part of my order took 5 days to process, then they shipped it to some random address on the east coast (I live on the west coast). Customer service could not figure out why, then needed my credit card info to send me a free replacement. I cancelled the order and hopefully will get my money back. Other stores have comparable prices with much less hassle, will not be returning here.

This store is the worst I have experienced in online shopping in my life! Their warehouse distribution center has a bunch of idiots working there who cannot process orders. I ordered on a sat. I was told 24-48 hrs of proc. time. Latest shipment would have been Tuesday and it didn't ship until Thursday. I even called Wed. and asked for cancellation of order. Despite that it shipped out today. In the meantime I ordered the product from another site...which means I am going to end up with 2 of the same. I had paid for 2-day shipping which means I expected the product on thursday and now will likely end up getting next mon or tues! They told me since they didn't fulfill their obligation of 2 day as I didn;t get it by Thurs they would credit me shipping handling. That hasnt happened. These guys are seriously shitty in their business dealings! This is my first and last experience. Moreover, their return policy is a sham.

I usually shop here for vitamins and skin cares products, they have review systems for products which is pretty good, since I don't know which one to buy. Prices are good, and coupons are available for first time buyers which makes the purchase better, but sometimes prices changes pretty fast, one vitamin I bought has increased $4.50 right after I bought it, awwww, hope it goes back to the cheaper price when I need it again in 1 month.  

This review was modified by its author, miaolinwei, on 9/5/08 12:17 PM.

Absolutely horrendous service. I placed an order on 7-08 I called customer service on 7-14 to find out why the order had not yet been shipped, I was on hold twice for nearly 20 minutes, I was told they could not get a hold of the vendor to find out what was going on. The customer rep was going to call as soon as she heard from the vendor. 4 hours went by I did not hear from the rep so I called again and the new rep said they were unable to contact the vendor. I told her I wanted to cancel my order and I did not want to be charged for the merchandise. She told me the order would be cancelled and I would not be charged. An hour later my account was charged and I recieved an email that the merchandise was being shipped. Horrible service.... Do not buy from businesses like this.

This review was modified by its author, mnexotix, on 7/14/08 2:26 PM.

I had not checked resellerratings before making two orders from drugstore.com. After reading the reviews I was quite worried and decided to cancel hours after my order. Canceling was troublesome; it took at least an hour for them to send an automated email stating that I couldn't cancel. I had to call in to cancel but I could only cancel one order, the other one was already sent for shipping. Wow that's fast for a Friday evening, processed, packed, and ready to ship...but UPS doesn't process shipping on weekends, and what's so hard about cancelling a processed order?...huh, oh well.  
 
They said I could send the items back in for a refund, but the whole reason for canceling was so I wouldn't risk dealing with missing items, shoddy packaging, or receiving the order weeks later like in some of the other reviews.  
 
But the cons end there, the package shipped Monday morning, June 30th, and was scheduled to arrive on July 3rd, but UPS was delayed and it came the following Monday (not drugstore.com's fault.)  
 
Packaging wasn't the greatest but all my items were there and were fine, and the price I got them for was a bargain. At least I can say I might do business with them again.

Very Unsatisfied. Got used/old bottle of Redken conditioner, will never order again.

order Pandigital 11-Inch LCD Digital Picture Frame and received as expected. brand new and good packaging. Open the frame . It works fine and no problems at all. Recommend this merchant. Will order again

They still have great service for shipping,but the prices went up much more then other online drugstores. I can get the same items at Walgreens for less and save on shipping charges. Somethings are easier to buyonline,but at least give shipping when you order a few items and they equal to $30.00

Horrible Customer Service through email. I ordered two items in two separate orders on may 4. Early the next day, May 5, I tried to cancel one the orders and received an email back stating the order was already prepared for shipping and could not be cancelled. I received one of items in 4 days but the not the item I had tried to cancel. I gave it 10 days and emailed customer service telling them I hadn't received the item. I received a response back stating the item hadn't shipped until May 9, and to allow 10 days from that date. So they lied about the ship date so they could refuse to cancel the order! I allowed until May 23, still no item received. I emailed customer service again, and the response was sorry, we will refund you the $5.99 shipping that you paid so you could mail back the item to them. How can I mail back an item I have NEVER received? I have since logged a case with paypal against drugstore.com for fraud. I will see what response I get from that.

Horrible customer service. Would not wish this type of service on my worst enemy. RUN AWAY!!!

I ordered 6 items as a first time customer, but I only got 5 of them when my shipment arrived, even though the invoice in the package claimed that everything was shipped. I guess that the cost of the missing item pays for the free shipping that I received as a first time customer. If they can't figure out how to put 6 simple items in a box and send them without screwing up, I won't be ordering anything from these morons ever again!

These guys had the best price for Philips/Norelco 8140 XL shaver. Online order was rejected the 1st time, but went ok when I retried the next day. The shippping was prompt. The shaver had a defective plastic cap that usually sits on the head to protect it. But I called up NorelcoUSA and eventually got the plastic thing shipped for free. No big deal! Overall good experience

This review was modified by its author, OhReally, on 3/5/08 7:47 AM.

Items were literally just thrown in the box. Two of them leaked all over everything else. One item was sent wrong thing entirely. No invoice or packing slip to be found. I've emailed them but I'm not holding my breath. Did receive in 2 days (paid for 3 day shipping) but that's only because of UPS.