I have always had great experiences with drugstore.com....great variety, fast free shipping, good prices, great customer service. A UPS shipment was recently lost and drugstore resent the shipment quickly with no hassle and no charge.

This was my first experience with this store and it turned out great. They already had the cheapest price I could find for Frontline Plus, plus they had an additional $20 discount bringing the total down to a true bargain. Throw in free shipping and it was a steal!  
 
I placed my order on Thurday night and it arrived Tuesday morning. Not bad at all considering it was the 4th of July holiday weekend. They also threw in some free dog biscuits and a sample of dog shampoo. I also noticed they have a great program where you earn store credit on every purchase. On my small $50 order I earned $2.50 in drugstore dollars! I definitely plan on making future purchases from here.

I purchased the Braun 7781 Epilator from Drugstore.  
The listed price was 129USD and I got a 20USD discount on that. Also since I shopped through Bing, I got a 10% cash back from Drugstore and hence the effective price of the product was 98USD.  
 
The transaction was perfect, got free shipping via UPS. Got the tracking number the next day after I placed the order. Product arrived well packed and in perfect condition.  
 
Had a great experience with Drugstore and I got it a lot cheaper (30% less) than the next best online option -Amazon.  
 
I would highly recommend Drugstore as my experience was not even close to the negative reviews mentioned below.

I ordered Water Pik Ultra from this store. Price was lowest I could find on the web. Cheaper by $1 from Amazon and $5-10 from stores like Welgreens, sears, target, etc.  
 
Package arrived in a week. Free shipping/No Tax. Well packed. Couldn't be happier.

Ordered on Thursday Feb 5th and received items on Feb 9th. Packed perfectly and order received exactly as ordered.

I won't do any more orders here... I've done many, and while they lure you into spending a bit more to get that free shipping, it takes forever for them to ship. Not convenient when you're running low on drugstore items. Then, within hours of placing your order, they make sure that you cannot cancel it because it is "processing". My most recent order has been "processing" for a week now and STILL has not shipped but can't be canceled. Go figure.

I've used DS.com for years, with excellent satisfaction in products and service. You can ask for USPS shipping, e.g. to PO boxes, if you are sick of UPS.  
 
However be aware that their packing is only average, compared to other retailers. I might be a bit skeptical about ordering glass bottles. And while their free-shipping offers are fine for my largish orders, plan in advance that those can take 10-12 days.

I was able to find everything I needed and then some. I used a $10 off coupon when your cart exceeds $50. So I was able to get a few items for "free" basically.  
 
I ordered late Christmas Day, so I wasn't expecting to hear of any shipment notification anytime soon. To my surprise, they sent me a shipment notification the next day. Wow!  
 
My one regret was not with Drugstore.com, but with UPS. My package was suppose to arrive the 30th of December. But they delayed it and it came almost a week later. On top of that, they didn't even ring my doorbell, even though it was 8PM! I'm getting sick and tired of UPS. I've had nothing but bad experience with them.  
 
To sum up, Drugstore.com handled everything perfectly. They packaged everything very well and I was able to get some extra money on my next purchase. I just wish they used another carrier, like FedEx or USPS. Nonetheless, I will still shop at Drugstore.com. Thanks again and keep up the great work.

I ordered a couple items on November 12, 2008. One item, an Electric Shaver, didn't work - so I started the process of returning the item. On December 4, 2008, I received an email saying my item is in the process of being returned - and that I could check the status on-line. I checked on the status a couple of times, the latest around January 2, 2009 - but still no resolution!  
If and when I receive some kind of resolution, I'll update this review.  
Update: Around January 5th I sent an email inquiring as to the status of my return, as it had been 'in process' for about a month. Within two days the company informed me they were issuing a credit for the returned item. My account was credited a few days later. This ended OK, but it took some time.

This review was modified by its author, resellx89w43k, on 1/10/09 1:53 PM.

I was little skeptical ordering from Drugstore.com as rating was low. However, it turn out very well. I ordered on Sunday and item arrived in Tuesday with Free shipping. I will definitely shop again in the future.

Fast shipping, items exactly as described. I found many coupons online. Recommended

I had no problems at all with this website. I have ordered a few times from them and other similiar sites as well. The only thing I disagree is there prices keep changing all the time to more money. Somtimes they charge tax and sometimes they don't. Depends if your gonna get free shipping or not? I feel this store is good for items you don't want to buy in the regular store or can't find them.

This review was modified by its author, SteveO1971, on 11/1/08 11:31 AM.

Very Unsatisfied. Got used/old bottle of Redken conditioner, will never order again.

Horrible Customer Service through email. I ordered two items in two separate orders on may 4. Early the next day, May 5, I tried to cancel one the orders and received an email back stating the order was already prepared for shipping and could not be cancelled. I received one of items in 4 days but the not the item I had tried to cancel. I gave it 10 days and emailed customer service telling them I hadn't received the item. I received a response back stating the item hadn't shipped until May 9, and to allow 10 days from that date. So they lied about the ship date so they could refuse to cancel the order! I allowed until May 23, still no item received. I emailed customer service again, and the response was sorry, we will refund you the $5.99 shipping that you paid so you could mail back the item to them. How can I mail back an item I have NEVER received? I have since logged a case with paypal against drugstore.com for fraud. I will see what response I get from that.

Items were literally just thrown in the box. Two of them leaked all over everything else. One item was sent wrong thing entirely. No invoice or packing slip to be found. I've emailed them but I'm not holding my breath. Did receive in 2 days (paid for 3 day shipping) but that's only because of UPS.