I ordered a limited edition PSP from yesasia's website, because they were cheaper than the competition. Overall I don't think I could reccomend them to anyone, especially if you are anxious. In my case, I paid for expedited shipping, hoping to get it as soon as possible because I was excited to receive it. 8 days later my order finally shipped after two e-mails to yesasia. they sent me a confirmation e-mail immediately, and I paid with paypal in hopes of speeding things up, so I recieved a payment confirmation 2 days later. I thought "Great, it should ship soon." But they waited almost a week after "confirming my payment" to ship out the item. I e-mailed them and they responded that "Your payment has not yet been confirmed." Even though they had already sent me the payment confirmation e-mail. Anyways if you're excited to get a product ASAP don't shop at yesasia.

i gave these guys another chance but i guess it was not a good idea. ordered bunch of items that are IN STOCK and able to add to cart and then THREE MONTHS of stuck on SEARCHING FROM SUPPLIERS status with NO PHONE CALLS ( assuming even if they did and i'm not there to answer at they can leave a message or email me that they tried to contact me ) ONE OF the item is canclled three months later.

This review was modified by its author, tommy96814, on 11/27/08 2:37 PM.

I recently preordered the CD of a Japanese artist from YesAsia. After checking around, they had the best price, with free shipping and a discount for first time customers. I asked that they ensure that the CD I ordered was the limited edition, and was pleased that they replied within a day that they would make sure of it. The CD shipped the day after release, and arrived very nicely packaged within a week. I am very pleased with their service and speed, and am glad that they are making it affordable to import japanese music.

A scam! This is a company based in Hong Kong and I had ordered a Karaoke DVD player from them, should have realize this is a poor quality product from China again. When I first tried it out there was no sound from the microphone with all the adjustment and setup. Contact the costumer service and they had contacted the manufacture. I got an answer from them just tell me to turn up the volume on my TV, what a genies tech support! Finally they realize this is a manufacture problem and granted a refund but would only with store credit, also they would not pay the return shipping, remember I am shipping this item from US to Hong Kong. What’s the point to pay the expense over sea shipping fee for a cheap Chinese DVD player of $90’s dollars. The website looks friendly and their customer service is kind, but watch out the big scam behind it. The Chinese way of doing business – pirating. They always win and make money no matter who’s fault it is. Would never buy from this store again.

It was a very frustrating shopping experience with this online store. I believe that I will never buy anything from this store again.  
 
The whole story was:  
* On 11/30/2006, I placed an order with them to buy a wireless notebook mouse. Since I would be on a 2 months business trip to China at the time I placed the order, I left the office address where I would be staying in those 2 months, hoping I would receive it during the trip.  
* It took about 2 weeks for YesAsia to locate the item and started shipping it out. According to the order status, the item was shipped out on 12/13/2006.  
* On 12/21/2006, that is, 8 days after the item was shipped out, I still did not receive it. So I sent out the first inquiry e-mail. The e-mail was replied on the second day. I was told that I had to wait until 1/3/2007 to see if I could receive the package, because it could take 6-14 business days to deliver.  
* OK, I waited until 1/10/2007, no sight of the package. I sent out the second inquiry e-mail. Considering the shipping may take too long, and my 2 months business trip (which started on 12/1/2006) was about to be over, in the second e-mail, I requested to change the shipping address to my home address in USA, if the ordered item was considered to be loss and would be reshipped.  
* The second e-mail was replied. YesAsia agreed that the package was lost and they would be shipping a replacement. But they said they would only ship it the original address. I had to send the third e-mail explain the reason why I wanted to change the shipping address, again.  
* The third e-mail was replied. YesAsia said they could ship the replacement to the new address. But they had to use some "Express shipping method", and I would be going to pay for that "Express shipping". I could not take it any more. How on earth am I going to pay for an "Express shipping" that takes 1 month and half to deliver?  
* Entirely upset, I sent out a complain e-mail to YeaAsia's CEO, by using the "e-Mail our CEO" link on their web site, on 1/15/2007, asking for cancel the order.  
* On 1/22/2007, a week later, I did not hear anything from Mr. CEO. So I sent him an e-mail again.  
* On 1/29/2007, I still did not get any response. I realized that Mr. CEO was too busy to check his e-mails. I gave up.  
* By now, 3/3/2007, I still did not get any thing. Neither the item, nor a reply from their CEO  
 

This merchant's credit card verification processes are apparently intended to discourage the use of credit cards (too big a fee for the merchant?). Either you fax or email a scan of BOTH sides of your credit card, provide them with your most recent statement, or break down and pay with PayPal (which has far, far fewer buyer protections than your average credit card).  
 
After repeated phone conversations with my credit card bank and the customer service at YesAsia.com, I finally initiated a 3-way teleconference with all parties, just to try to get my purchase to go forwards. Even this was not enough to satisfy the merchant, who repeatedly insisted I simply use paypal instead.  
 
No thanks.  
 
I cancelled all my orders and went to shop elsewhere. Needless to say, I'm never going back to YesAsia.com again.

Had to jump through ridiculous hoops in order for the payment process to occur. Canadian Visa Companies don't issue 6-digit verification numbers. Why indeed do they need a copy (front and back) of a credit card to verify ownership as per instruction from credit card companies when major Canadian Visa companies (CIBC, TD, RBC) told me NOT to? Not only that, just to process the card is a hassle but paypal is not?? Isn't there more of a liability for users to use paypal as an option rather than direct merchant authorization? Not that paypal isn't secure, but rather that yesasia ought to be more so as a direct merchant seller. Or else just eliminate the credit card option completely instead of sending ridiculous and condescending emails insisting that they are following credit card company guidelines...which ones, American? So Canadian banks don't count for much due to their higher security protocols?  
 
Oh yes, you are responsible for supplying a contact number to your card company so that yesasia can verify the authorization, but even when that is done, they still make you jump through all these hoops and ask time and time again to get this number or switch payment options? The whole point of using a credit card is convenience, and while I appreciate a company who is dedicated in keeping out fraud, why do they offer this method of payment when it is far from convenient? I guess it's to sucker in all those Visa holders whose Visa companies have less than secure standards.  
 
Terrible, condescending customer service.  
Unless they have items that I can't find anywhere else to warrant another dealing or jumping through hoops, I would not shop at yesasia.

This review was modified by its author, bobobear, on 12/5/06 1:42 PM.

Ordered two 12 Girls Band CDs+DVDs and they arrived in a week! Pretty fast for something that was hard to find. They had them in stock. The only down side is that there were no tracking number. But it was sent Priority Mail so it was quick. The site looks like Amazon.com, another one of my favorite online retailers. This is my first dealings with Yesasia and I am very pleased.  
 
One annoyance with this site is the search feature. It wouldn't return all the related products of a search. It's quite strange. When viewing one of the returned results, you'll see what others have looked at or purchased that are related but never showed up in the search results even though the search string exists in the related products' title.

This review was modified by its author, fooda, on 9/17/04 9:30 AM.

Great place (actually the best in US) if you are looking for Asian stuff (especially Korean and Japanese). I have bought about 20 Japanese CDs from them, and dealing was easy and perfect all the time.