Purchased a Quantum FW-12 Hot Shoe Adapter Accessory for the FreeXwire Digital Radio Slaves that I use with my Mamiya 645 ZD.  
 
The product came to me faulty, defective and missing a part. Be sure to exercise caution and immediately inspect your purchases to make absolutely certain Ace Photo is not providing used and faulty merchandise. I must say, there communications thus far quickly responded to and polite. However, they refuse to stand behind their product sales.  
 
I will not shop Ace Photo in the future nor recommend them.  

Unfortunately any positive feedback on this company was lost when I received the following spam:  
 
Girls don't like you?  
We have a solution !  
U can restore your health just right now .  
Simple way to enhance your sexual life .  
Fast-acting sexual boost pills  
 
The spam wasn't sent by acephotodigital.com however it was sent to an email address that I've only ever used with them (acephotodigital@mydomain.com). I guess they needed to bring in additional revenue by selling their customer list to a 3rd party? Hard to say how someone else ended up with it. Servers compromised? Also possible. No response from customer service when I asked what happened. They've lost all future business from me.

This review was modified by its author, scottfl, on 7/21/08 7:15 PM.

If you are stationed overseas with the US Military, forget about buying from Ace Photo and Digital. They called me and said it's to much of a hassle to send to an APO. Good thing it only took them 5 days to tell me.

I placed an order for a Memory Card from Ace Photo & Digital back in January and paid for Expedited shipping (2-Day shipping). I ordered on January 7 and received the item on the 14th.  
 
Hardly worth the extra $18 I paid for rush delivery. 5 minutes after I posted my negative review on Amazon, the owner called me and basically pressured me to remove the review and offered me shipping compensation. I asked him how much, he said he did not know since he didnt handle those transactions personally.  
 
WRONG. After I was off the phone with him, my amazon accounted was noted with a $5 refund.  
 
Shady pressure tactics and business practices and I would NEVER buy from their store again. Their service left a bad taste in my mouth. Cheaper prices doesnt make up for bad customer service.

I, too, ordered the X-Rite Eye-One Design as the poster below did earlier this week and received an X-Rite Eye-One Display 2 instead.  
 
The customer service people were courteous, but completely unable to resolve the problem to my liking and satisfaction. The best they could do is refund my order and have it shipped back to them at their expense.  
 
However, I told them to on the phone that I'd be filing a complaint to the Better Business Bureau of metropolitan New York for false advertising and misleading sales practices.  
 
Instead of recapping what happened, I'll just reprint in entirety what I submitted to the BBB:  
 
~~~  
 
To Whom It May Concern,  
 
I had sought to purchase an X-Rite Eye-One Display 2 colorimeter for properly calibrating my computer monitors for color correction in digital photography editing applications like Adobe Photoshop. I knew that I could purchase it off of JR.com (J&R) via Amazon.com's marketplace for $169.99 plus shipping charges. When I did a search for the X-Rite product, I happened to notice that a more expensive calibration device package, the X-Rite Eye-One Design, which retails for an MSRP $995, for a mere $219.99. Instantly I thought this was too good to be true. However, I checked the merchant's seller page and in no way, shape, form or fashion did they indicate that this was not the correct item listed for sale. Other merchants conveniently noted that the device in fact they were selling, on the X-Rite Eye-One Design product page, was the X-Rite Eye-One Display 2. The merchant in question, Ace Photo Digital, had an excellent customer feedback rating with sales exceeding fifty-thousand customers served. I placed an order for the product, the X-Rite Eye-One Design, for their listed price of $219.99 in the early morning on February 4th, and made a record of every related web page in the ordering process--I have Windows XP desktop screen shots of every web page while I ordered as evidence. I will reiterate the fact that in no way was I made aware that the wrong item would be shipped out to me in three days time. When the product arrived on 6th, I opened the shipping package to find an X-Rite Eye-One Display 2, the item which I did not expect. I immediately called their customer service department Wednesday evening when I arrived home from work (shortly after I had received the package). I was unable to speak with anyone or leave a voicemail because their New York store was closed and they did not support that calling feature, respectively. In continuing my effort to make contact with them, I composed an e-mail explaining everything that happened and suggested that they should honor their advertised price and ship out the correct item, the X-Rite Eye-One Design, in exchange for the item they mistakenly shipped. The only response I received last night was an automated one informing me that my e-mail was being processed and will be reviewed within three business days. Unsatisfied, I called today, the 7th of February, expressing my frustration and asked them how they planned to resolve this problem. I was put on hold several times, and after a few calls they told me that someone had listed the product incorrectly. They explained that they meant to list their SKU for the X-Rite Eye-One Display 2 under the correct product description that matched it, instead of under the X-Rite Eye-One Design for the low price of $219.99. I told them it was unacceptable and that they should honor their mistake and let me purchase the item I wanted, the X-Rite Eye-One Design, for their advertised price. They said no and admitted that they do not even carry such a product. I was stunned to hear that for a few reasons: 1) they had the product listed at the $219.99 price point for the entire time my order was being processed and shipped. That night after I had received the wrong item, they still had the X-Rite Eye-One Design for sale. 2) in the morning I checked to see what they would do in response to my e-mail, which would alert them to their mistake. Lo and behold the item was now correctly listed for the more commonly found MSRP $995 market price. I asked them point blank why they would still be selling this item on their Amazon.com marketplace, after having realized it was wrongly listed and priced, if they had just told me that they did not carry it at all! I immediately called them out on a bait and switch scam. Why else would they list a product for a low price, to entice buyers, and then ship out the wrong item? After speaking with a supervisor, the best he could do to console me was to have me ship the item back at their cost. I said I'll do that if they promised to ship the correct item, the X-Rite Eye-One Design, in exchange. He refused. I asked him why I would purchase an X-Rite Eye-One Display 2 for $219.99 from them if Amazon.com sells it for only $169.99! He conceited the point and offered a $50 discount to price match. In my mind, it wasn't fair after I went through all the trouble on account of their mistake in false advertising to give them my business. I made a final offer to have them sell it to me at half price, $110, to fix this mess, but they refused. Finally, I told them that I am filing a complaint with you, the BBB, and Amazon.com.  
 
~~~  
 
Here are some of the screen shots I took:  
 
http://img525.imageshack.us/img525/7700/xriteeyeonedesignmerchaiz0.png  
http://img136.imageshack.us/img136/4571/xriteeyeonedesignproducol1.png  
http://img81.imageshack.us/img81/6242/xriteeyeonedesignproduccz7.png  
http://img136.imageshack.us/img136/4058/xriteeyeonedesignshoppifo6.png  
 
I have other screen shots, but I have not posted them here to prevent giving out personal information.  
 
I will not do business with this company again, and I suggest you do not ever if you value your time , patience, and money.

This review was modified by its author, Biggiesized, on 2/9/08 11:39 PM.

I ordered an Eye-One Design monitor/printer calibrator from this store through Amazon. It was advertised as a "low price". What I received was the Eye-One Display 2 calibrator for monitors only, and the price I paid was actually very high. When I complained, they said that the Eye-One Design was not in stock and that the Amazon listing was a "mistake". Yeah, right. This is your classic Brooklyn boiler room operation playing the old bait-and-switch scam. I reported this to Amazon, but Amazon couldn't care less. So much for Amazon's "A-to-Z" guarantee. I left negative feedback for this store on Amazon and Amazon deleted it ! Sounds like some complicity there. I've made my last purchase from this store and my last purchase from Amazon.  
STAY AWAY FROM ACE PHOTO DIGITAL !

I ordered two 5.25" Pyle Mid Range speakers. I did think $17 was a little steep but not terrible. I didn't know they didn't combine shipping and when I called to ask them about it, their support guy stunk:mad: Just before he hung on me he said in a nasty rude manner that 17 shipping wasn't bad. I replied "Not if you're promising me that I don't get it until the 28th". He then said "Bye, call between 9am to 5pm EST, then a rude click!  
 
What they cut down in price was made up for in shipping. I could have gotten it sooner and gotten great customer support from Parts Express.

I placed an order for what I thought was an "in stock" item on 12-12-07. I received a confirmation that it would be shipped within 24 hours. Then today, 12-21-07 I received a cancellation email said the order was canceled. I was expecting delivery of this small item by today, not a cancellation. Because of this experience, I will be sure to "NEVER" by from this company again. Now I just need to make sure they don't charge me for the item I never received!

ordered an oly e510+lens via amazon.com.  
 
item ordered on weekend, shipped monday nite, arrived thursday PM. item seemed new and clean. all papers and acc's inside as they should be. all seems 'fine'.  
 
the price was actually quite low - I was afraid they'd cancel and not ship. (that sometimes happens with some vendors). it didn't happen with me - the item arrived and with no strangeness about it ;)  
 
packing was average - one layer of bubble surrounding a few of the box's sides, but not all sides covered. some minor denting of the inside box but nothing serious. most new york sellers pack like this for some reason (sigh).  
 
I would order thru amazon.com to this seller again. however, when I checked their main website, the item was quite a bit higher than the amazon.com gateway price. that's why I was not sure it would even ship - but it did and I'm happy with the whole transaction.  

This review was modified by its author, linuxworks, on 12/13/07 11:59 PM.

On Nov 25 (Sunday, so that doesn't count) I ordered through Amazon, which showed "in stock" and a predicted arrival date of Nov 29-Dec 4. On Dec 5 I contacted Ace, who filled my order the next day and shipped via UPS ground. The order arrived Dec 10.  
 
Ordered "in stock" Nov 26. Delivered Dec 10. Not too hot.

I purchased an item (camera dust air blower) through Amazon. The order was above $25, and thus, benefited from a free shipment. The seller, Ace Photo & Digital, ha