Purchased a Quantum FW-12 Hot Shoe Adapter Accessory for the FreeXwire Digital Radio Slaves that I use with my Mamiya 645 ZD.  
 
The product came to me faulty, defective and missing a part. Be sure to exercise caution and immediately inspect your purchases to make absolutely certain Ace Photo is not providing used and faulty merchandise. I must say, there communications thus far quickly responded to and polite. However, they refuse to stand behind their product sales.  
 
I will not shop Ace Photo in the future nor recommend them.  

If you are stationed overseas with the US Military, forget about buying from Ace Photo and Digital. They called me and said it's to much of a hassle to send to an APO. Good thing it only took them 5 days to tell me.

I placed an order for a Memory Card from Ace Photo & Digital back in January and paid for Expedited shipping (2-Day shipping). I ordered on January 7 and received the item on the 14th.  
 
Hardly worth the extra $18 I paid for rush delivery. 5 minutes after I posted my negative review on Amazon, the owner called me and basically pressured me to remove the review and offered me shipping compensation. I asked him how much, he said he did not know since he didnt handle those transactions personally.  
 
WRONG. After I was off the phone with him, my amazon accounted was noted with a $5 refund.  
 
Shady pressure tactics and business practices and I would NEVER buy from their store again. Their service left a bad taste in my mouth. Cheaper prices doesnt make up for bad customer service.

I, too, ordered the X-Rite Eye-One Design as the poster below did earlier this week and received an X-Rite Eye-One Display 2 instead.  
 
The customer service people were courteous, but completely unable to resolve the problem to my liking and satisfaction. The best they could do is refund my order and have it shipped back to them at their expense.  
 
However, I told them to on the phone that I'd be filing a complaint to the Better Business Bureau of metropolitan New York for false advertising and misleading sales practices.  
 
Instead of recapping what happened, I'll just reprint in entirety what I submitted to the BBB:  
 
~~~  
 
To Whom It May Concern,  
 
I had sought to purchase an X-Rite Eye-One Display 2 colorimeter for properly calibrating my computer monitors for color correction in digital photography editing applications like Adobe Photoshop. I knew that I could purchase it off of JR.com (J&R) via Amazon.com's marketplace for $169.99 plus shipping charges. When I did a search for the X-Rite product, I happened to notice that a more expensive calibration device package, the X-Rite Eye-One Design, which retails for an MSRP $995, for a mere $219.99. Instantly I thought this was too good to be true. However, I checked the merchant's seller page and in no way, shape, form or fashion did they indicate that this was not the correct item listed for sale. Other merchants conveniently noted that the device in fact they were selling, on the X-Rite Eye-One Design product page, was the X-Rite Eye-One Display 2. The merchant in question, Ace Photo Digital, had an excellent customer feedback rating with sales exceeding fifty-thousand customers served. I placed an order for the product, the X-Rite Eye-One Design, for their listed price of $219.99 in the early morning on February 4th, and made a record of every related web page in the ordering process--I have Windows XP desktop screen shots of every web page while I ordered as evidence. I will reiterate the fact that in no way was I made aware that the wrong item would be shipped out to me in three days time. When the product arrived on 6th, I opened the shipping package to find an X-Rite Eye-One Display 2, the item which I did not expect. I immediately called their customer service department Wednesday evening when I arrived home from work (shortly after I had received the package). I was unable to speak with anyone or leave a voicemail because their New York store was closed and they did not support that calling feature, respectively. In continuing my effort to make contact with them, I composed an e-mail explaining everything that happened and suggested that they should honor their advertised price and ship out the correct item, the X-Rite Eye-One Design, in exchange for the item they mistakenly shipped. The only response I received last night was an automated one informing me that my e-mail was being processed and will be reviewed within three business days. Unsatisfied, I called today, the 7th of February, expressing my frustration and asked them how they planned to resolve this problem. I was put on hold several times, and after a few calls they told me that someone had listed the product incorrectly. They explained that they meant to list their SKU for the X-Rite Eye-One Display 2 under the correct product description that matched it, instead of under the X-Rite Eye-One Design for the low price of $219.99. I told them it was unacceptable and that they should honor their mistake and let me purchase the item I wanted, the X-Rite Eye-One Design, for their advertised price. They said no and admitted that they do not even carry such a product. I was stunned to hear that for a few reasons: 1) they had the product listed at the $219.99 price point for the entire time my order was being processed and shipped. That night after I had received the wrong item, they still had the X-Rite Eye-One Design for sale. 2) in the morning I checked to see what they would do in response to my e-mail, which would alert them to their mistake. Lo and behold the item was now correctly listed for the more commonly found MSRP $995 market price. I asked them point blank why they would still be selling this item on their Amazon.com marketplace, after having realized it was wrongly listed and priced, if they had just told me that they did not carry it at all! I immediately called them out on a bait and switch scam. Why else would they list a product for a low price, to entice buyers, and then ship out the wrong item? After speaking with a supervisor, the best he could do to console me was to have me ship the item back at their cost. I said I'll do that if they promised to ship the correct item, the X-Rite Eye-One Design, in exchange. He refused. I asked him why I would purchase an X-Rite Eye-One Display 2 for $219.99 from them if Amazon.com sells it for only $169.99! He conceited the point and offered a $50 discount to price match. In my mind, it wasn't fair after I went through all the trouble on account of their mistake in false advertising to give them my business. I made a final offer to have them sell it to me at half price, $110, to fix this mess, but they refused. Finally, I told them that I am filing a complaint with you, the BBB, and Amazon.com.  
 
~~~  
 
Here are some of the screen shots I took:  
 
http://img525.imageshack.us/img525/7700/xriteeyeonedesignmerchaiz0.png  
http://img136.imageshack.us/img136/4571/xriteeyeonedesignproducol1.png  
http://img81.imageshack.us/img81/6242/xriteeyeonedesignproduccz7.png  
http://img136.imageshack.us/img136/4058/xriteeyeonedesignshoppifo6.png  
 
I have other screen shots, but I have not posted them here to prevent giving out personal information.  
 
I will not do business with this company again, and I suggest you do not ever if you value your time , patience, and money.

This review was modified by its author, Biggiesized, on 2/9/08 11:39 PM.

I ordered an Eye-One Design monitor/printer calibrator from this store through Amazon. It was advertised as a "low price". What I received was the Eye-One Display 2 calibrator for monitors only, and the price I paid was actually very high. When I complained, they said that the Eye-One Design was not in stock and that the Amazon listing was a "mistake". Yeah, right. This is your classic Brooklyn boiler room operation playing the old bait-and-switch scam. I reported this to Amazon, but Amazon couldn't care less. So much for Amazon's "A-to-Z" guarantee. I left negative feedback for this store on Amazon and Amazon deleted it ! Sounds like some complicity there. I've made my last purchase from this store and my last purchase from Amazon.  
STAY AWAY FROM ACE PHOTO DIGITAL !

I ordered two 5.25" Pyle Mid Range speakers. I did think $17 was a little steep but not terrible. I didn't know they didn't combine shipping and when I called to ask them about it, their support guy stunk:mad: Just before he hung on me he said in a nasty rude manner that 17 shipping wasn't bad. I replied "Not if you're promising me that I don't get it until the 28th". He then said "Bye, call between 9am to 5pm EST, then a rude click!  
 
What they cut down in price was made up for in shipping. I could have gotten it sooner and gotten great customer support from Parts Express.

I placed an order for what I thought was an "in stock" item on 12-12-07. I received a confirmation that it would be shipped within 24 hours. Then today, 12-21-07 I received a cancellation email said the order was canceled. I was expecting delivery of this small item by today, not a cancellation. Because of this experience, I will be sure to "NEVER" by from this company again. Now I just need to make sure they don't charge me for the item I never received!

I purchased an item (camera dust air blower) through Amazon. The order was above $25, and thus, benefited from a free shipment. The seller, Ace Photo & Digital, has charged me shipment fees, and have refused to credit it. Instead, their representative, nathan@acephotodigital.com, is continuously harrasing my wife and I, via email, and lately, late evening phone calls to our home phone number (that was provided to Amazon, but unbeknown to us, made available to this seller).  
 
They are impolite over the phone, aggressive, threatening, and they don't stop the harassment. I strongly recommend that you do not deal with this seller.

On Sept 28, I ordered items from Ace Photo Digital through Amazon. On Oct 9, Amazon informed me the order was canceled. I sent an email to Ace Photo Digital but got no response. I did not lose any money, but wasted my time. To their credit, they did cancel the order instead of putting it on backorder for months. This rating is based on one order and may not reflect the seller's normal business practice, however, I would have expected at least an email notification. I will not buy from them again.

This review was modified by its author, LawOrder, on 10/10/07 11:42 PM.

I placed the order of a Canon printer on Sept 2 via Amazon.com… was expecting the item to be delivered to me between Sept 7-12. I didn't get the item or any information about my order what-so-ever between Sept 2 to Sept 10. So I sent them an email on Sept 10 night asking about the order status. What I got back from them was this.  
 
******  
 
"Your order was canceled earlier today because the item was out of stock and unavailable. It is closed in our system and will show as cancelled on Amazon by the end of the day today. I apologize for any inconvenience caused by this cancellation. Thank you, Steve x330"  
 
*******  
 
This is just not acceptable. It's shown it's "in stock" when I placed my order. If they've known the item is out of stock, I should get notified right away, not after 9 days when I deliberately email them asking for the status. I am totally frustrated as I was expecting this printer which I need this coming weekend. Even worse, it's still showing in their website that the printer is "in-stock" today (Sept 11). So there could be other customer who may place the order but will not be able to get the item at all.  
 
And one bad thing was that once Ace photo cancelled my order from Amazon, I was not able to leave any negative feedback on Amazon's website. I think that explains why this store is receiving such high rating as all negative feedback just can't be left by frustrating customers. I am glad that I can vent a bit here at resellerrating.com.  

Showed camera "in-stock" but as you could probably guess, no where close to being in stock. 3 days to reply to my e-mail. I come from the newegg.com standard where things ship minutes after I order them. Eventually all of these 2nd tier players will be gone and the newegg's of the world will survive. Good riddens.

I was very pleased with the ease of ordering and the quickness of delivery. I would like to take this opportunity to comment on your customer service. I delt with Estee in that department. I'm sorry I don't know her last name. I have to tell you she was excellent. She sympathized with my problem, knew what to do to fix it and helped me with all my questions. If you give out bonuses in your company I would like to cast my vote for Estee. Thank you Estee for your help!!!! I will definitly do business with Ace Photo again and again. I'm a great believer that Customer Service is the heart and soul of any company and your department is of a very high caliber.

Good service, not the fastest shipping in the west, but certainly not the worste either. I am happy with the products I ordered and with the price that they were offered for.

I really like Ace Photo. They had the fiters I needed (i couldn't find them anywhere else) and they were reasonably priced. My only complaint was the cost of shipping, which was as much as the filters were, but then again, it was next day shipping. But overall, i was satisfied with the service.

We ordered a Yamaha PSR-3000. I am very satisfied with this company and can highly recommend their service. Those who are not US citizens and have no credit card issued in the US know what a hassle it can be to purchase something from the US. Therefore, I value their service even more. Although we had to change the payment method from credit card to wire transfer, everything worked out well. For us it was also helpful to know that they need up to 48 hours to answer an e-mail (because of the many customers). We will recommend this company to our friends who are also interested to buy a keyboard. Thanks for your reliable service.