Altman is the best!! my order just arrived in record time, just what I ordered,with a large savings,,I will order from them again you can be sure of that...Evelyn Cone, California 0rder #20963
Altman Luggage Co. is the worst company I have dealt with! I placed an order on October 1, 2003. Called back on the 6th to get a shipping status and was told they would have to call me back. Received a call back the next day to find out they hadn't processed my order. 10 days go by and I still have no luggage. Very long story short.. when I did receive my order I only received 1 of the 4 pieces I ordered. It took them another 7-10 days to figure out they hadn't shipped my complete order and that one of those 3 peices was not in stock. It took over a week to try and get a credit on the items I hadn't received and they wouldn't pay for me to ship back the one item I did have (I ordered a matching set). I had to pay for the shipping and they are supposed to be mailing me out a check (still haven't received it 3 weeks later). Bottom line.. their customer service department is inept and they don't stock the products they advertise on their website. AVOID ALTMAN LUGGAGE CO AT ALL COSTS!!!
