I had no problems with purchasing of custom built laptop and it works just fine. If i have any questions about anything, these people have always answered in minutes.

What an excellent experience. There was an issue with my credit card placed on hold by my issuing company for some reason and I was immediately notified, by phone, that there was in issue with my order. The staff over at AVA Direct helped me resolve the issue in an extremely timely manner without me having to do much of anything. After the order was finally placed, I received an e-mail of confirmation with a tracking number. Shipping was incredibly fast and it reached my residence a lot faster than I had expected. What a wonderful experience. I will definitely do business with this company again.

I spent about two months doing research before I decided to go with AVA Direct. Ultimately my decision was based on the huge configuration options and the very reasonable prices. I received my computer about a week ago and could not be more pleased. The craftsmanship is superior. I would not hesitate to recommend AVA Direct to anyone looking for a great computer!

This is my first time ordering from avadirect. The reason I ordered from ava? Good track record, known for good craftsmanship (time and care taken to assembly and wire) and the best component selection in the business.  
 
Price and selection: I ordered a mid priced system that was slightly more than cyberpower but definitely lower than puget systems, digital storm and velocity micro (I've owned PCs from velocity micro and ABS). Their initial model selection is a little confusing, they could streamline the number of PC models. Once you pick a model you are greeted with the largest parts selection of any PC maker, this is the main reason why I ordered thru ava.  
 
Process time: You are sent an email once your order is placed. Questions and part/conflict problems are handled thru a very nice messaging system built into their site. The system notifies you, thru email, if you have any questions or answers waiting for you. Message response time is very quick, usually 5 minutes or less. Build time was about 3 weeks which is standard for a custom PC.  
 
Packaging: It came in a large brown box. Inside the brown box was the case manufacturers box surrounded by Styrofoam peanuts and a spare parts box. I removed the PC from it's box which had a note attached warning me the internals had temporary foam bracing against shipping damage. I opened the PC and noticed foam blocks cut to length supporting the GPU and CPU cooler in all directions. I was impressed with the care in packaging.  
 
PC build: Excellent, you could tell time, thought and care was put into wiring and assembling this PC. The case had no scratches, the wiring was routed for aesthetics and to minimize clutter.  
 
Software: I checked the drivers which were all up to date. No hardware conflicts were present and windows was up to date. Another plus was no bloatware, they don't load the PC up with promotion items. They also included the futuremark, CPU-Z and stress test data in a document folder. I didn't have to do anything extra except register windows.  
 
Bottom line is that I would order though AVA again. I was very impressed with the overall process and they showed a genuine interest to ship me the best computer they could.  

This review was modified by its author, ts0921, on 4/22/09 9:22 AM.

Really great experience! Was notified when the order was recieved and when it was shipped. Sales staff is very attentive!!

After hunting down the adapter that I needed AVA had it for 75% less than any other company on the net. I couldn't even get it locally at my computer store. Placed the order at 4:45 PM and it was shipped same day less than an hour latter. I have been building computers for over 10 years and have never had a company ship my order as fast as they did. Confirmation, processing, to shipped in about an hour. I'm very impressed with their level of service. They have gained a customer for life. As I have had problems in the past and currently dealing with one now at another company, I will think twice before I shop someplace other than AVA. Again thanks for the great customer service.

I originally placed an order in January, but the system I wanted was out of stock and I agreed to wait. Then in Feb. I found a different system nearly the same and it was in stock, so I ordered it instead.  
CS was wonderful, though you always had to log onto their server to submit or receive emails. The response was really quick, most of the time within minutes.  
Once I got my ordered paid I was told it would take 5 to 7 business days to get it shipped, but it took about three weeks or so. It was packaged very well and came with everything I expected.  
AVADirect was the only place I could find where I could totally configure just about any machine I wanted with the specs and OS I wanted, and the price was extremely reasonable.  
I would recommend and/or buy from this company again.

First let me say,AVA was not my first choice to shop.I bought my pc somewhere els first and had nothing but problems,had to deal with horrid support.After dealing with the other company and returning a bad system I did a better job on my research.I checked alot of site for price and for the support ratings and thats how I ended up with AVA.  
 
To be honest I never heard of AVA untill I did some searching for the best company and boy Im glad I did.From step 1 till I recieved my pc was a great experience. Whenever I had any question during and after the build I actualy talk to a person when I called. The price was good the job they did was great and the support was outstanding.  
 
I could have saved a couple hundred dollars like I tryed on my first build.like alot of us know, when you have a problem and your pc is'nt working and your trying to get support for hours on end just to get disconnected( or none ever pics up after being on hold for 2 hours) that a couple hundred bucks is'nt worth it.Like I said before the support from AVA is great from start to finish (dont think the phone rang more then 4 times before I talked to a someone) they even contacted me few weeks after my build just to make sure I was happy and to see if there was anything I need.  
 
I'm very happy with my choice with AVA and I would buy from them again and recomend the heck out of them to my friends.  
 
pics of my build on AVA site. http://www.avadirect.com/forum/forum_posts.asp?TID=737

This review was modified by its author, shocker1215, on 3/31/09 12:02 AM.

I just received my custom pc, from ava direct, and it had been the best experience so far , for ordering pc parts/or a pc. The company is helpful with questions, and they call you back immediately with any problems or concerns you may have. And guess what, they speak English!!!! I highly recommend anyone looking to buy a pc, to use AVADirect. My only negative, is i wish my overclock was alittle higher then 3.5ghz, but again avadirect was smart and decided to be stable then just set a computer to a max level that would break in a month. My next Pc purchase will definately be with Avadirect.

This review was modified by its author, jtravapd, on 3/27/09 12:31 PM.

These guys were great all around. I got excellent pre-sales support for my questions on the highly-customizable configuration. I got great technical support for a few questions once I had the system up and running. And I got great personalized follow up weeks after the sale. All around fantastic company. Good prices, excellent service.  
 
Oh, and the system comes without any crapware installed!! Why can't the big hardware makers learn from this?

I have to give this company the highest rating possible. I was able to get the computer I wanted, while remaining within my budget. My ordered was processed on time, and was well packaged. Customer support was also friendly and helpful, even after after my computer arrived.  
 
If you are interested in getting a custom PC at a price you can afford, I would strongly encourage to check out AVA Direct.  
 
I'm glad I did.

AVA built me a beautiful custom gaming computer! I ordered on-line, then spoke to Joe. He helped me tweak my order, changing out the CD/DVD reader/burning based on complaints I'd already read about on other web sites. I didn't feel pressured and he took his time.  
 
The ONLY glitch (and it turned out not to be a concern) was that it was accidently shipped UPS rather than the freight shipping I'd ordered. Misha took care of it, and my credit card was credited. I must have messaged him using the on-line tool about 9:00 p.m., his time. I received his reply within 20 minutes!  
 
The computer arrived within 4 weeks, as promised, worked like a gem right out of the box. Everything, including the extra power source cables were included. The "standard" wiring was perfect!  
 
This is my system:  
 
CUSTOM GAMING PC, Core™ i7 SLI / CrossFireX DDR3 Gaming System 1 $3897.04 $3897.04  
INTEL, Core™ i7-940 Quad-Core 2.93GHz, LGA1366, 6400 MT/s QPI, 8MB L3 Cache, 45nm, 130W, EM64T EIST VT XD, Retail  
THERMALRIGHT, Ultra-120 eXtreme 1366 RT CPU Cooler, Socket 1366, Aluminum  
ARCTIC COOLING, MX-2 High-Performance Thermal Compound, Non-Electrical Conductive  
eVGA, EVGA X58 SLI, LGA1366, Intel® X58, 6400 MT/s QPI, DDR3-1333MHz 12GB /6, PCIe x16 SLI CF /3, SATA 3 Gb/s RAID 5 /9, HDA, GbLAN /2, FW /2, ATX, Retail  
CORSAIR, 12GB (6 x 2GB) XMS3 PC3-10600 DDR3 1333MHz CL9 (9-9-9) 1.5V SDRAM DIMM, Non-ECC  
eVGA, GeForce® GTX 285 Superclocked 675MHz, 1GB GDDR3 2538MHz, PCIe x16 SLI, DVI /2, HDTV-Out, Retail  
HT OMEGA, STRIKER 7.1 Sound Card, 7.1 channels, 24-bit 96KHz, PCI, Retail  
WESTERN DIGITAL, 300GB (WD3000HLFS) WD VelociRaptor™, SATA 3 Gb/s, 10000 RPM, 16MB cache  
WESTERN DIGITAL, 1TB WD Caviar® Black™ (WD1001FALS), SATA 3 Gb/s, 7200 RPM, 32MB Cache  
RAID, No RAID, Independent HDD Drives  
SAMSUNG, Super-WriteMaster™ SH-S223 Black 22x DVD±R/RW Dual-Layer Burner w/ LightScribe, SATA, w/ Software, OEM  
LIAN LI, Armorsuit PC-P80 Black Tower Case, EATX, No PSU, Aluminum  
CUSTOM WIRING, Standard Wiring with Round Cables  
THERMALTAKE, Toughpower, 80 PLUS®, 1200W Power Supply w/ Modular Cable Management, 24-pin ATX12V EPS12V, Quad +12V, Quad SLI Ready / CrossFire Certified  
MICROSOFT, Windows Vista Ultimate 64-bit Edition w/ SP1, OEM  
SERVICE, OEM System Recovery (bootable CD/DVD only)  
SERVICE, System Binder  
MICROSOFT, Natural® Ergonomic Keyboard 4000, Black, USB, Retail  
LOGITECH, MX™518 Gaming-Grade™ Optical Mouse, USB, PS/2, Black  
CUSTOM GAMING PC, Silver Warranty Package (3 Year Limited Parts, 3 Year Labor Warranty)  
 
Could I have saved a couple of hundred dollars building it myself? Sure... along with the headaches THAT brings. I'd spent at LEAST 3 months pouring over the various computer "boutiques," comparing costs, component choices, customer ratings, etc. I have to say I have NO regrets choosing AVA Direct! My buddy checked out my system and is sold on having AVA build his system! Thanks Joe, Misha and the rest of the AVA crew! Job WELL done!  

This review was modified by its author, DavidAP, on 3/26/09 7:16 PM.

Excellent customer service, excellent sales and support, excellent product!  
The Salesperson helped me pick out the right options for me and I got a hot computer I am very happy with. I was pleased with the salesperson's technical knowledge and advise on what components to get and they were courteous and helpful after the sale as well.

My main reason for ordering from AVA was to purchase a great computer with Linux installed instead of Windows. As a bonus, AVA offers complete control over the configuration (not just the OS) at a price that I couldn't beat anywhere. I got a real workhorse of a computer for under $1000.  
 
My only complaint is that it took what seemed like an unreasonably long time for them to fulfill the order (nearly a month). I gave them plenty of time (I thought) to get it to me in time for a new contract I had landed (requiring a major computer upgrade), but I ended up having to pay for expedited shipping to receive the computer in time to begin my contract. Even so, the CSR was very nice and helpful about the situation, even bumping my order to the head of the line to try to meet my deadline.  
 
Bottom line: great computer, unbeatable price, great service, be prepared to wait for your shiny new toy.  
 
UPDATE: After a followup communication from AVA to see how my computer was working out, I mentioned my dissatisfaction with paying for expedited shipping. They told me to tell them what they could do to set things right. I asked for a new mouse and they offered to send me one up to a price that equaled half of the expedited shipping costs. The mouse is on its way, and I am one VERY satisfied customer. I could not recommend AVA more highly!

This review was modified by its author, tdemoss, on 3/31/09 1:45 PM.

I was in the market for a new PC and came across an iBuyPower PC at newegg.com. This PC packed alot of bang for the buck, so I did some research on the company. At Reseller Ratings, they didn't fair to well and a lot of forum posts about iBuyPower customer service issues recommended AVA Direct as an alternative company to deal with for custom systems.  
 
I checked out AVA Direct and I'm so glad I did. The website was relatively easy to use for building a system within your budget. Not knowing a ton about hardware, I decided to call their sales office for assistance. In that one phone call, I learned more about hardware than I expected. The sales rep was helpful and informative. Together, we built a system that packs a serious punch within my budget.  
 
If I'd have gone with the iBuyPower, I could've gotten an intel I7 system for the same price that I got the Intel Core Duo system with AVA Direct BUT with AVA, I got piece of mind that the system is going to be done right and tested and delivered as promised. iBuyPower seemed like a gamble as many users complained that the system arrived not as promised or in questionable condition.  
 
AVA builds systems right.  
 
I've had the PC for about a month now and it's lightning fast. I love it!  
 
Recently, my dad said he wanted to get a new PC. I told him about AVA Direct and he recently ordered one through them, too.