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Store Rating and Reviews AVADirect Custom Computers / Freedom USA, Inc.

Homepage: http://www.avadirect.com Shop Now at AVADirect Custom Computers / Freedom USA, Inc.
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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ResellerRatings Elite Member
  
Six-Month Rating: 9.82 / 10
Six-Month Reviews: 57
Lifetime Reviews: 529
   
Lifetime Rating: 9.54 / 10 All Stores Avg.: 8.15
6.89 Pricing of Products and Services
9.30 Likelihood of Future Purchases
8.68 Shipping and Packaging
9.51 Customer Service
8.75 Return or Replacement
Show Reviews Read all 529 reviews below.
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COD
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Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
General Office  
AVADirect.com  
1750 Highland Rd.  
Suite 4  
Twinsburg OH 44087
customer support email:
support@avadirect.com
phone:
1-866-766-4629
customer support:
support@avadirect.com
business hours (est):
Business Hours:  
10am - 6.30pm ET Mon-Fr, Sat-Sun Closed  

FAX: 216-503-6355


Trust and Ethics Policy
 AVADirect Custom Computers / Freedom USA, Inc. Customer Reviews - Page 2
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Very Satisfied
Reviewer: BOBHUOT
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8/25/09 5:10 PM
GOT THE THRILL OF MY LIFE WHEN i FIRST SAW, SET-UP AND OPERATED MY NEW SYSTEM. TRHIS IS A FANTASTIC & IMPRESSIVE SYSTEM THAT, WHEN COMPARED WITH MY OLD SYSTEM, OPERATES AT THE SPEED OF LIGHT. THE CASE, COOLERMASTER HAF 932 IS SUPER. I HAVE PLENTY OF ROOM FOR FUTURE EXPANSION AND A COOLING SYSTEM THAT WILL HANDLE ANY EXPANSION. I RECOMEND AVA DIRECT TO ANYONE LOOKING FOR A CUSTOM BUILT GAMING SYSTEM, REPRESENTED BY A GREAT STAFF.AM I HAPPY? HE_ _ YES! ROBERT HUOT

Somewhat Satisfied
Reviewer: ariesonthecusp
Click Here to See the Profile for ariesonthecusp

8/21/09 11:25 AM
The laptop I ordered is very fast, and exactly what I wanted. I had some problems with registering Windows, and customer support helped me out. Thanks AvaDirect

This review was modified by its author, ariesonthecusp, on 8/27/09 9:43 PM.

Very Satisfied
Reviewer: sulaiman
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8/18/09 5:42 PM
hello every  
 
i will make this as short as i can  
befor i place my order of my desktop  
i made a search for more than 2 mounths  
i decided to go with AVA direct for 3 resons  
1- price wise  
2- the SUPER MULTI OPTIONS  
3- the quick and super fast CUSTOMER Support replays  
------  
and now i can say it  
im 100% happy with my desktop  
i know its new order but so far so good  
 
so all what i wanted to say here thanks AVA DIRECT and thanks to JOseph for helping me thro out my order to build such a KICK ASS PC  
 

Very Satisfied
Reviewer: dragongild
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8/12/09 4:41 PM
I have nothing but good things to say about AVADirect. They have the best price on the item I bought. The e-mail notifications of my order status were very thorough and complete. I placed my order yesterday *evening* (7:30pm EDT) and had the item in hand 20 hours later. It just doesn't get any faster without using a TARDIS. I'm adding AVADirect to the places I regularly shop. =^)

This review was modified by its author, dragongild, on 8/15/09 11:21 PM.

Very Satisfied
Reviewer: suntemple
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8/12/09 3:28 PM
I had a very good experience buying my new i7 computer build from AVA. Using this computer for freelance vfx work in Los Angeles area so it was also very important to me that it was packaged and padded well for shipping.  
The sales team was polite and helpful in advising me on choosing my hardware/software components. I always recommend buyers do research on the computer components themselves first but the team at AVA is knowledgeable and helpful configuring the right system.

Very Satisfied
Reviewer: rtechnix
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8/12/09 3:13 PM
Being for first new rig in several years actually and a cash-strapped student, I researched fairly heavily on different comp builders. Not only did I get a nearly top of the line computer for well under a grand (well, sans peripherals which I already had), but also a really solidly built and stable machine. I (fairly heavily) overclocked most parts in it with no problems, even using stock cooling. Customer service was helpful as well - when I had one small conflict in the specs I ordered, they took care of it quickly. This was one of the cheapest (excuse me, inexpensive) sites I found but performs up there with most of those fancy gaming-pc builders in my opinion without the fancy BS and frills to double the price.

Very Satisfied
Reviewer: Ministerxopher
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8/7/09 7:21 PM
Thank you to everyone at AVA for a flawless build. System is up and running beautifully. Expect business in the near future from me! Highly recommended!

Very Satisfied
Reviewer: Huran
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8/6/09 9:04 AM
Hello, i resently put together a computer system using Avadirects customization options, I'm a begginer when it comes to customizing computer systems. Within a few minutes Matt Slagle a tech sent us a message concerning my build and how it was outdated. To make a long story short, he set up a new customization option containing more then i thought i could get for about the same price, a big thanks to the guys at Avadirect, its a beast of a system and amazingly put together. Highly recommend this company.

This review was modified by its author, Huran, on 8/8/09 7:08 AM.

Very Satisfied
Reviewer: loesath
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7/31/09 8:33 AM
Every aspect of this buying experience was top-notch. Service, knowledge, quality of product, and price were all as good as they could possibly be. I will be an AVA customer for life and will enthusiastically recommend them to everyone I know. Thanks AVA!!!

Very Satisfied
Reviewer: natureflixs
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7/28/09 3:20 PM
I needed a new video editing computer to work with high definition video. Although AVAdirect does not do turnkey editing systems I was able to configure my own on their website which met my needs with top of the line high performance components that should last for years. AVAdirect was very helpful in assiting me with my order when a soundcard and RAM I had choosen where not compatible with the MB. Although it took several weeks for delivery I understand that this is not like ordering from Dell who maintains an inventory. It is interesting to note that I purchased my first video editing computer from Dell in 1998 and it cost me about $1,600. The computer I had AVAdirect build with the best componets was also about $1,600 with much higher performance, storage, speed and capability.  
When the system arrived it was well packed and ready to go. All I had to do was hookup the keyboard, mouse and monitor cables. So far everything has worked great and I have been contacted by AVAdirect twice to see if everything is performing ok. I would definitely recommend them. Just remember it takes a while to build a great performing computer and be patient. AVAdirect has a great on-line tracking system to follow your computer build.  
 
Mark Williams

Very Satisfied
Reviewer: pm6387
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7/27/09 3:39 PM
Awesome communication, great product and service at competitive rates! Will buy from them again!

Very Satisfied
Reviewer: davephx
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7/26/09 7:38 AM
I almost got a Dell to replace my old computer when its motherboard failed. But so many reviews of terrible service but good machines got me looking for other options.  
 
Researched many custom builders including reading many reviews here about various companies. I did some comparisons and various options. I have 5 22-24" monitors (one on a Y adapter) so need two dual good video cards. I have never played any game but serious business user.  
 
I was at first a bit overwhelmed by the options with AVA. I researched every component and came up with a system I thought was the best.  
 
Than I got in touch with Joe Munder. Extremely helpful and made some other suggestions. I researched and concluded he was absolutely right and took all his recommendations.  
 
Everything was in stock and since I was going out of town for almost two weeks having it arrive within a week of my return was perfect. I had spent days transferring from backups to my laptop (a Dell with very few problems but next time would like at AVS systems).  
 
Everything worked perfect, very securely packed, left open cables so I easily was able to add 2 of my old VelociRaptor 300gig drives from old computer so I now have 3 of the same drive.  
 
Joe could not have been more helpful and although it took a week to reinstall zillions of programs and lots of software headaches all the pre-installed software and WinXP Pro worked fine. Never been able to get IE8 to work on old system but no problem on new (I use Firefox 99% but sometimes have to use IE).  
 
System:  
+ CUSTOM COMPUTER, Core™ i7 2-way SLI® DDR3 24GB Performance Series System 1 $2433.74 $2433.74  
# COOLER MASTER, ATCS 840 (RC-840-KKN1-GP) Black Full Tower Case, EATX, No PSU, Aluminum  
 
# THERMALTAKE, Toughpower, 80 PLUS®, 1000W Power Supply w/ Modularized Cable Management, 24-pin ATX12V EPS12V, Quad +12V, Quad SLI Ready  
 
# ASUS, P6T Deluxe V2, LGA1366, Intel® X58, 6400 MT/s QPI, DDR3-2000MHz (O.C.) 24GB /6, PCIe x16 SLI CF /3, SATA 3 Gb/s RAID 5 /6, HDA, GbLAN /2, FW /2, ATX, Retail  
 
# INTEL, Core™ i7-920 Quad-Core 2.66GHz, LGA1366, 4.8 GT/s QPI, 8MB L3 Cache, 45nm, 130W, EM64T EIST VT XD, Retail  
 
# COOLER MASTER, V8 CPU Cooler, Socket 1366/775/940/AM2, Aluminum  
 
# CORSAIR, 6GB (3 x 2GB) Dominator XMP PC3-12800 DDR3 1600MHz CL9 (8-8-8-24) 1.65V SDRAM DIMM, Non-ECC  
 
# EVGA, GeForce® GTS 250 Superclocked 771MHz, 512MB GDDR3 2246MHz, PCIe 2.0 x16 SLI, DVI /2, HDTV-Out, Retail  
 
# EVGA, GeForce® GTS 250 Superclocked 771MHz, 512MB GDDR3 2246MHz, PCIe 2.0 x16 SLI, DVI /2, HDTV-Out, Retail  
 
# WESTERN DIGITAL, 300GB (WD3000HLFS) WD VelociRaptor™, SATA 3 Gb/s, 10000 RPM, 16MB cache  
 
# RAID, No RAID, Independent HDD Drives  
 
# LITE-ON, iHAS324 Black 24x DVD±RW Dual-Layer Burner w/ Smart Erase, SATA, Retail  
 
# SILVERSTONE, SST-FP35 Black Internal 30-in-1 Card Reader & I/O Panel Device , 3.5" Bay, USB  
 
# MICROSOFT, Windows XP Professional Edition w/ SP3, OEM  
 
# WARRANTY, Gold Warranty Package (3 Year Limited Parts & Lifetime Labor Warranty, Express/Priority Service)  
 

This review was modified by its author, davephx, on 7/26/09 7:42 AM.

Very Satisfied
Reviewer: guozhe
Click Here to See the Profile for guozhe

7/22/09 2:56 PM
AVA did a wonderful job in responding to all my messages and concerns through their message center. I was able to get a response usually within an hour! The computer arrived and has been great for the first week! I could not find any problem that could not be resolved through constant communication with my AVA salesperson.

Reviewer: BigSid
Click Here to See the Profile for BigSid

7/22/09 12:53 PM
I am very pleased with my new PC from AVADirect. The build quality is excellent. The cabling is a work of art!  

Very Satisfied
Reviewer: Oversoul7
Click Here to See the Profile for Oversoul7

7/20/09 10:15 PM
Great customer service, helpful advice, but a little slow in processing. It took a month to get my order. The system was well built, professionally wired, and I'm very happy with it. I purchased a barebones system. I would highly recommend them.  
 
ANTEC 902  
THERMALTAKE, Toughpower, 80 PLUS®  
GIGABYTE, GA-MA790FXT-UD5P  
AMD, Phenom™ II X4 955 Quad-Core 3.2GHz  
ASETEK, LCLC CPU Liquid Cooling System  
KINGSTON, 8GB (4 x 2GB) ValueRAM PC3-8500 DDR3 1066MHz

This review was modified by its author, Oversoul7, on 8/1/09 11:40 AM.

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