Great experience. I've purchased several computers from the "big box" people such as Dell and Gateway, this is my first custom built. Everything went smoothly, machine arrived ahead of expectations and built quality is superb. I would recommend AVA to anyone who wants a quality computer at a very fair price.

First time buyer. Was quite happy with my system, arrived well-packaged and well-built. Would've maybe liked a little bit more feedback from customer service regarding the parts I picked for the custom system. Otherwise, no complaints, system runs stable as a rock.  

I think AVA does a great job in bringing excellent pricing and customer service to its customers. My customer rep, Chris Mundy, kept me informed and updated on the status of my order and wasn't satisfied until I was happy with the results. I will recommend AVA to anyone looking for a new high-performance system.

I've been using AVA for several years now. I first discovered them when I priced out an Alienware mid-level gaming rig. I then took the hardware specs from that rig and shopped prices at other companies, and AVA had the good and blew the price away.  
When my processor died, I called AVA to buy a new processor, motherboard and video card. They were out of the ATI 800s, so they gave me an ATI 850 for the same price! Plus I was talking to a tech guy, not a 'sales' guy, who made sure i had a big enough power supply for the new heavy duty video card. It wasn't like high pressure sales pitch of "get this new gee-whiz thing for only 99.99!" He was very knowledgeable, and knew I'd have problems with my old 500 watt job and the new vid card.  
When I wanted to buy new memory (years later), I totally forgot what 'flavor' went in. I shot a quick note to the techs with my order specs and they told me which to get.  
Finally, I had enough budget for my upgrade (this is like 5 years later, not that my old machine had any problem handling my games and apps, but it was getting long in the tooth). I got a good gaming beast under 1500, with mondo video card power. I gotta love not having the hassle of putting everything together, and (agony of agonies) loading the OS. They even partitioned my drive for me, to my specs! I thought I'd have to do it over. No bloatware installed, no crap. My new machine is a dream! Top of the line gaming case, four HUGE cooling fans... and all I had to do was plug it in and turn it on! (And, heh, get all my stuff transferred to the new hard drive!)  
I only hope they don't start getting SO much business that they have to start cutting corners or being less thorough just to keep up. But for five years on... they're still rocking!

I purchased an MSI laptop from AVA Direct in July, and I have now had it for a little more than two months. The sales process is easy and secure. The website has great tools to track your order and stay in contact with AVA Direct regarding any changes or modifications to the build of your machine. After two months with my machine, I can say that I am very pleased with both the laptop and my dealings with AVA Direct.  
 
AVA Direct is an exceptional company to work with. They have great phone and website support, and their product offerings and prices are fantastic. I would recommend them to anyone looking for great laptops at great prices.

The hardware selection you provide for custom computer builds is possibly unmatched in the world for an online service of your caliber. It is without a doubt the differentiating factor between AVADirect and other online computer builders. The quality of the build is also excellent. I looked around for a long time before making a purchase and I have also bought from other custom builders in the past --I can say that AVADirect is the only company in the market which I trust and respect. I just hope that you guys maintain this level of service for long years to come so I can buy all the computers I need for the rest of my life from AVADirect!

I ordered a m980nu gaming laptop (2x280 /QX9300) from AVADirect after I already had compared different online stores and also similar Alienware notebooks. And yes ... it's fast, great and also rather shiny.  
I already was leaning towards AVADirect considering their great reviews on ResellerRatings.com. Price wise most stores were quite similar. However on the weekend I ordered the prices for QX9300 CPUs were particularly reasonable. No other store could compete with that. So I went with AVADirect.  
What I definitely liked was the quick response I always got on my mails when I had a question during the assembling process (after I payed already!). It never took longer then 2 hours, except on the weekend of course.  
They told me my graphic card was defect after the test run. I actually was supposed to wait a few days till they got new ones. I never bugged them to speed this process up, since they explain in their order paperwork that if anything doesn't work it would take additional processing time. However they just took a card from another system, that had to wait anyway for other reasons, only so I wouldn't have to wait longer.  
This shows me that the AVADirect guys are not a bunch of robots. They really try to satisfy their customers.  
I definitely recommend AVADirect!

When my old computer died on me, I did a lot of research into looking at different computer companies to figure out who I should order my next computer from. I've built a few computers in the past, but being busy at work, I wanted someone else to deal with the headache this time. A friend recommended AVADirect to me (after he had used them and was thoroughly impressed), and I took the extra measure of looking into some reviews of their products. Practically everything I heard was positive, if not glowing. I went on their website to look into ordering a computer from them. The selection of quality components was excellent. I ordered a barebones computer and in no time at all, it was built and shipped to me. The packaging was great and nothing in the computer had shifted or been moved out of place in the shipping. It was a very professional job from top to bottom. I've had the computer for a couple of weeks now, and it's still running perfectly. The price I paid was great and beat out all the other competitors hands-down. I really cannot recommend AVADirect enough. I am a very happy first-time customer and I'm sure to be back again.

Great experience, worked with Joseph Mundy to create my custom quote off the list, then Britnee from accounting to get the order approved. She was very understanding when the CC validation failed 3 times as I could not get my company billing address right... Keep in mind that they are very strict and require shipping address to be on file with your bank and also require a hand signed authorization form to be faxed or scanned and emailed. All this seems bothersome but justified as they are trying to protect themselves from fraud on multi-thousand dollar purchases.  
 
The system was built and arrived perfectly packaged - don't forget to take out all packaging from inside the case - they secured my enormous CPU cooler inside against movement.  
 
The built quality is outstanding, I have never seen such a cleanly and neatly assembled system. All cables are tucked away, but still accessible for you to add your existing hardware. I put 2 extra hard drives in 5 minutes (4 of those I spent figuring out the modular cable system of the power supply)  
 
Last, but not least, their prices are reasonable, they are probably making about 10% of the price of your system as opposed to 40-50% some other custom builders do  
 
Will recommend AVA to anybody who needs a custom build and tested system!

AVA Direct is a top notch builder , I had not heard of them before, and had already ordered from another vendor. I cancelled and am so glad I did.  
The system is ridiculously FAST! And Joseph Mundy  
was very helpful with suggestions to meet my needs.  
Packaging was excellent. And it shipped early!

After not finding a laptop with the specifications I wanted, a friend recommended I get one made custom from AVADirect. The customization interface was easy to use and the price was well within my range.  
 
There were a few issues during processing that delayed my order - some parts were out of stock, others had to be substituted with slightly different parts. I didn't receive the new laptop until almost a month after placing the order.  
 
However, all throughout the processing phase, AVADirect employees Misha, Joe, and Britnee were in contact with me via the message board for my order and by phone. They were very helpful and responded very quickly. They have also been in touch since I received the laptop to follow up and make sure I am satisfied and answer any questions.  
 
Overall, I had a positive experience with AVADirect.

Excellent communication from my very first email to the delivery of my system. Very knowledgeable sales staff. Absolutely perfect experience from start to finish. Highly recommended. I will purchase from AVADirect again! Great system, great price - AVADirect is the best!

After reviewing the reviews of AVADirect and two telephone calls with Joe Mundy (excellent customer service skills and technically extremely knowledgeable), I ordered a customised system with some features and hardware not listed on the ordering guide. The system arrived when promised, double-boxed and packed sturdier than a tank (not too mention weighing about as much as one.) I was impressed with the thought and care that went into the packing of the system to ensure that fragile parts would not move around or be damaged. The system booted up faster than I could get situated in my chair comfortably. It has performed with aplomb all the intensive tasks I could throw at it, which includes 3D rendering, massive Excel spreadsheet recalculations and yes, a few games. When I did have a question about some of the vendor software stating that I had a different graphics card than what was installed, Joe walked me through and discovered that it was laziness on the part of the vendor’s software to name for all the cards. In summarisation, I highly recommend this company and will do business with them again. Cheers!

This is a great company. A year and a half after purchase I contacted them about a small problem (couldn't get the computer to wake from sleep mode without a full reboot). I only half expected that anyone would really call me back. They followed up in a timely way, spent about an hour trouble shooting, and ultimately resolved the problem. I remember thinking when I first purchased the computer that the pre sales support was excellent. But you can really judge a company by how well they treat you after they have the money. This is the best computer reseller I've ever worked with.

This review was modified by its author, yahootoonzit, on 9/26/09 1:44 PM.

I was skeptical at first about buying from this company because it seemed almost too good to be true. However, I've had my df900 for a month now, and I'm glad I did. The system works great, and the support has been fantastic. I would definitely buy from them again.