Harbor Freight offers good customer service with excellent prices! Shipping is always fast, although items are sometimes back-ordered. While stock information isn't always up to date, the low prices definitely make up for it!

First time buyer. Purchase was a "Haulmaster" complete small boat trailer kit made in Twaiwan by Long Chih Industrial Co. Before ordering, I called HF to confirm that they had the item in stock and got an estimated arrival date -- three weeks. Northern Tools had same kit for $30.00 more. The kit arrived in three heavily taped and very damaged boxes within the three weeks. However, all the parts were there and in good shape. Each box was dropped off by UPS over three days. Assembly was fairly easy and instructions were clear enough. I'd buy from them again. I need a spare tire.

I've needed a torque wrench for years but never got around to buying one and have always ended up borrowing one from someone. I then questioned where my one friend purchased his from due to the quality and ease of use of his wrench and suggested to purchase item# 239-3VGA from HFT. I highly recommend this torque wrench to anyone.

For a do it yourselfer, I don't believe that every tool I own needs to be a name brand tool. Many tools I buy, I buy for a particular project that requires it. Chances are I'll use that tool again maybe once or twice a year. All the items I bought fall into this catagory with the exception of one item. I bought a bench vise for a really good price and it works perfectly. I priced out belt sanders at about 175 dollars at other stores and bought one at Harbor Freight for 26 dollars. I bought a 2 year free replacement policy for 10 dollars, so I spent 36 dollars. It worked perfectly on the project it was intended for.

I hadn't ordered from Harbor Freight for about 10 years and never had issues before- and this time was no exception. Ordered 8 5" heavy duty casters some magnifying glasses and scissors and they packed them with foam peanut shells but everything arrived in working order other than a mangled box that the glasses came in. 27lb box for $8 shipping to my front door in 7 days I am very pleased.

I have easily spent between $1000 and $2000 with this company in about 10 orders since 1997 and felt compelled to write positive comments about harbor freight direct due to the low score. My mail order experiences never left me with a problem I had to complain about. Now that I have two outlet stores near me, I check out the merchandise first. . My latest purchase was the 2.5 HP tile cutter (on sale for $199) which I would have felt nervous ordering online but after seeing the quality, worth every cent.  
 
Cons:  
A lot of the products are inferior quality, know this before ordering.  
Shipping is slow. Keep this in mind if you need an item in a hurry.  
 
Pros:  
Prices are great.  
Save big on name brand electric tools.  
Some great deals to be had on some of the made in china tools too!!  

Outstanding experience with this company as a first time buyer. From the layout of their internet site to their ordering process to their packaging of the end product, it's all fantastic!  
 
Zero problems encountered, the tool was exactly as was described and the UPS shipping was pretty quick (and did I mention free since my order was over $50?).  
 
I will definitely be doing business with this company and recommending them to others in the future.  

My first order with this company. I tried them out based on the very inexpensive tool prices. I placed my order online, took about three weeks to deliver. I am very pleased with the service and although I didnt receive email updates about the order I was able to use my order number to check the status at the web site. Order arrived double boxed in good shape (brad nailer, torque wrench). I will definetly be back.

i've been buying from harbor freight for years, and am completely satisfied. quality for price is excellent. i like knowing my total cost including freight, before i purchase. many places offer cheap prices and inflated shipping handling costs, not so with harbor. when you place an order, expect it to take a month to be delivered, many times it's quicker. the only problem i've had , is they'll pack heavy and light items together, have had some minor damage.

I buy tools for home and have also purchased $20 digital calipers for work. I've been using them for years. I've probably spent a couple thousand dollars over the past several years. Much of what they sell is cheap in price and quality, but for the most part, I've been pleased with the value. Delivery usually takes at least a week. Some stuff comes weeks later. Overall, I've been pleased and will continue to buy from them.

I have purchased loads of stuff from Harbor Freight to start a personal wood shop (mitre saw, mortise drill, 14" table saw, wood lathe, lathe tools, 12" planner, 3 1/2" portable planner, scroll saw, dust evacuater, etc). With a few minor exceptions, I have been exceedingly pleased, especially with the price.  
I was also surprised(good)with technical support, which I mistakenly assumed was no existent. They were very help, with a wait time of about 15 sec. Very impressive.